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CB Furniture Stores Ashley HomeStore
Ashley HomeStore

Ashley HomeStore review: I wanted to have everything cancelled

L
Author of the review
1:42 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went to the Ashley’s store in Kerrville Texas on 1/10/2026 to look at mattress's. BIG mistake. The bed I wanted in a Sterns & Foster wasn’t available in the size I wanted so I ended up with another Sterns & Foster basic model. 4 Weeks later on 2/7/2026 the bed was delivered from Del Rio, Tx & not completely factory wrapped (which is wrong due to many dust mites & allergies). That night I noticed that it was Not the same bed as what was on the show room floor, it was extremely hard like sleeping on the floor! I went back to the store & told them this & they proceeded to tell me that it was the right bed & that I have to sleep on it for 30 days! We waited & had to live with hip, shoulder, rib & into my femur PAIN! I then again went back to the store & was told that I had to come in within 72 hrs (by the mngr. Tammi - who hasn’t been customer friendly & rude) to pick out another mattress meanwhile the financing “Synchrony Bank” was already wanting me to start payments — - Didn’t I have 90 days to make sure? I have already made loads of phone calls to a variety of Ashley’s home stores including even the Headquarters in Wisconsin with NO help anywhere! Also the different mattress I had to pick out was actually $500 less than this other one & was told they would NOT be issuing any kind of refund & that I was stuck paying for the Original mattress price which in total with delivery fee, disposal fee was $2,269 DOLLARS, Seriously? Isn’t that Stealing? I am still waiting for this replacement bed & having to spend most nights on the recliner or an older twin mattress that I use for when family comes over which is causing me to have migraines (3rd day so far)! I don’t know what else to say but I fell scammed!

Claimed loss: Down payment was also made of $187 then Synchrony Bank of $2,267!

Desired outcome: I wanted to have everything cancelled & not be forced to pay for something I didn’t get! I don’t want my credit ruined due to someone else’s negligence! I really would like to be refunded the full amount & take my business elsewhere!

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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  6. Laura
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    Mar 23, 2026
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Ashley HomeStore Category
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