CB Furniture Stores Ashley HomeStore Complaints #2-21

Ashley HomeStore review: Furniture delivery

CBroughton of Chicago, US

Mar 06, 2024 9:13 am UTC

On 5 March 24, I was scheduled to get a furniture delivery between the hours of 1:00pm - 4:00pm. The delivery team arrived on time and began the attempt to move-in the couch. They had a difficult time maneuvering it to get it up the stairs. I suggested a few ideas (removing the banister and/or taking the couch out of the box to give more room). They stated "I would need to give a tip for them to make any additional effort. I responded that I would take it off myself but they went ahead and did it. Then they presented me with a waiver to remove them from any liability in the event there was damage. Once I signed it, they attempted again which knocked the light out of the ceiling and scratched/dented the walls. (That was ok because I signed the waiver taking full responsibility). Then they suggested to bring it up thru the patio on the backside of the house. They took off the patio doors and told me I would need to pay them $250 if they were to try. I declined stating I already paid the delivery fee! They attempted one more time fto get it in the front of the house but reminded me if I didn't give them a tip, they would not put anymore effort. At that point I refused delivery because I felt it was unprofessional and I was getting very uncomfortable with the situation. They then took the couch back out, did NOT replace banister they unscrewed off the wall, left trash on the stairs and didnt even let me know they left! Once I looked out the window and saw the truck was gone, I knew. I felt like they were trying to hustle me out of money and were not professional at all. I no longer want the couch or want to do anymore business with Ashley Furniture. I would like to get a full refund for my purchase to include the delivery fee.

Claimed loss: $1771.10 (purchase)$269.99 (delivery fee)

Desired outcome: Full refund

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ecustomercare@ashleyfurniturehomestore.com

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1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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