Arby's
reviews and complaints

On 11/13/2021 at 5:12pm, drive up, Order #305, Store #5304. I received the wrong food. No time to turn around as I was 10 miles towards home. Second time in 2 weeks. I am a retired old man, that used coupons. They always make me feel I'm doing something wrong but that doesn't matter to me. I don't know what this sandwich was but I liked/ordered your Beef and chdr... That is what I ordered and it in the trash + I got a real coke not Diet! What is happening with your store in West Branch Mi.!
Roger Helmer
5261 Winchester Wy.
Gladwin Mi 48624
[protected]

I stopped by Arby's on my way home from shopping on Sat. 11/6. I ordered two crispy chicken sandwiches. I didn't check the order before driving home, in fact, I placed the food in the refrigerator when I got home planning to eat it later. That was a bad mistake on my part, but I didn't realize the employees were so poorly trained that they couldn't even get a simple order right. Instead of two crispy chicken sandwiches, I got some bits of God knows what covered in what looks like barbecue sauce, and some sort of roast beef sandwich that looks like it has swiss cheese and bacon on it. That is not what I ordered, not what I wanted, and not what I paid for. I would have returned it immediately but I had to rely on someone else for transportation and they had already left. The girl at the window didn't see fit to give me my receipt with my order, but the food is still in the Arby's boxes and bag.

Today November 1 around 430 I went through the drive-through at Arby's in Trussville. Order the smokehouse sandwich with no mayo and no cheese. It took them a while to give me the meal because they stated that the fries were cooking. When I got home building to the sandwich I saw that it had cheese on it. It did not have any barbecue sauce on it. I called the manager and stated first that I do not have a receipt because I was not given one. I then told him The issue. He began to question what I was saying. I told him I wasn't calling to get a free meal. I was calling to make them aware that they were giving out the wrong food through the window. I told him that $9.23 is not why I called. I called because I got the wrong order. I will never go back there again.

Ordered a chicken salad got to my truck and only had lettuce and chicken. The chicken was so old couldn't eat it.. waited over 15 minutes to get my food . Horrible

They said that they don't have enough people to work! So rude that they had no one to tell all the people waiting in line!

I have been eating and enjoying Arby's foods for more than 40 years and I had the worst sandwich that I have ever eaten at Arby's Friday October the 8th. I ate the sandwich even though I felt that I should have returned it. I have never been disappointed in the quality of the food at Arby's before, but I have not been able to put this to rest. I don't expect anything, just wanted to vent my feelings. The restaurant is locate in Mt. Pleasant, SC

So I went through the Watkins Glen drive thru with the individuals I care for. Behind us was a full size truck that's it. I had 4 individuals. So I order. Their is no sign stating more than 2 orders please come inside. Mind you. I was literally yell at in front of the individuals I support. Saying next time. Only 2 orders per your vehicle I replied. I can't bring them in as per covid and the agency. She said well we told you this before. Nope it wasn't myself it was another employee. I feel. We were being outcasted because the disabilities. This is not ok. I asked for corporates number they refused to give it. Say. Have a nice day. The ladies. Heard every rotten word from her mouth. On 10/14/21 around 440 pm. This is rotten customer service. As I am contacting. The head of the agency. For discriminating.

Please repair the potholes in the drive thru from the intercom to the drive up window. Really, really bad.
Thank you!

The drive thru at this location needs your immediate attention. Heartland Beef Arby's #6747
1600 A Street NE
Linton, IN 47441
The drive from the intercom to the drive up window is in such poor condition and full of potholes.

I would appreciate your attention to this matter.
Thank you!

yes..on yesterday i visited one of your stores in the lakewood area...store #0413..i ordered what i have always ordered from your menu..called the super roast beef...now i guess they call it a "classic"...but it used to come automatically with lettuce and tomato..and the secret sauce...there's nothing on the menu sign in the drive thru...that states whether or not if this has changed...and to add to that...not knowing if my sandwich had the secret sauce...i asked for some extra "arby's sauce"...i only have 30 minutes...i try to breakaway a little early jus to get the food i want...to go down the road...and not have what i ordered in my bag...really made me "POED"...now i have to waste the rest of my lunch, going back to the restaurant to get this fixed...your manager for that store Edith Bustos...or the manager on staff at the time...(1130hrs)..did not even offer any compensation for "THEIR" mistake...she jus offered me some packets of arby's sauce...showed no customer service concerns whatsoever...normally when a business makes a mistake...they usually compensate the customer with something...been going to this particular one for well over 20 years..even during this pandemic...and to be treated like i was yesterday...does not make me a regular customer anymore...and along with that..the best commercial in the world..."WORD OF MOUTH"...and i have an abundance of people i know...that "will" get the word on the service that this store provides...

there was nobody in the drive-thru but me...i ordered 2 greek gyros no onion and no lettuce...when i get home( 25 minute drive) both gyros have onion and lettuce...why is it so difficult to read the tickets and follow the written instructions ?...i should not have to inspect my order before driving off...06/25/2021..order id AAAUJ66AGF5...DT339

Went to the Arby's in Clemmons, N.C. at 8:30 pm on June 22, 2021. Sit in line about 5 min. Got up to to order & was informed they were closing due to short staff. When I pulled up to the window to look in I saw 3 employees & the inside wasn't even open. So why in the Hell are y'all paying these people to do absolutely nothing & why can't 3 people have enough since to fix food at a drive thru? Very poor management! Will not go back. Close the damn place down or quit hiring [censored]s!

Store #7700 in Palmyra, PA now closes at 7 PM. It is not posted anywhere in the parking lot where you wait for the drive-thru. Also they left at least 10 cars in line and then announced that they were closing. That is just wrong. Do you want the business or not. Sorry but from now on my family will not be visiting that store, we will go out of our way and go to the Arby's in Harrisburg on Union Deposit Road.