Arby's reviews and complaints 1
View all 414 complaintsArby's - Counter help and cook
At store # 6215 in Bethel, Ohio 45106. I was treated rudely and disrespectfully by a server named Jessica and the cook making sandwiches. There was great big sign about 3 ft. wide under the menu saying butter and sour cream baked potatoes $2.49 each. When I pointed out to Jessica that I was charge $3.49 each for the sour cream potatoes she said they went up $ 0.10 cents. I said $3.49 is not just $0.10 but $1.00. I told her I no longer wanted to buy them. She called me a child and started ranting over the situation disrupting the whole restaurant. Then the cook with extremely long hair and no hair net chimed in and said I should never come in the Arby's again. I showed them the sign and the assistant manager refunded my money as I asked for. The cook and the server were still making rude comments to me. The manager and the other employees were great. This type of customer service buy 2 employees is disgusting and they should be terminated. I am a 70 year old handicapped male and I didn't deserve to be accosted in this way. Thank you James Rouse
Desired outcome: terminate the rude employees
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