Arby's – Page 17

I had missed the previous two days due to bronchitis. I returned to work with a doctors note in my hand, greeted my general manager with my note and a Hello. She immediately said do you have your doctor's note? I, again, showed her my note and she began ordering me around telling me to complete some things. I could tell from the time that I walked into the door that she had an issue with me and was treating me harshly. She was being very condescending. as I was juggling the task she had given me along with preparing sandwiches for customers she immediately begin to berate me about the sandwich I was making. It required two pieces of cheese, four ounces of beef on bread. as I folded the sandwich over which is what we are supposed to do it the cheese broke into two pieces. She then made the comment that I had to redo the sandwich because it wasn't perfect. So, I took the sandwich apart, a French dip,
took the meat off pieced the cheese together with the meat back on and closed it up. While I was doing this she was continually yelling at me through the window to hurry up and I quote chop chop customers are waiting on their food. I said I'm doing the best I can I'm trying to get it perfect for you. She said perfection doesn't take all day, in an extremely demeaning tone.I told her that I did not want to mess it up again and was just trying to get it right, I had a mint in my mouth she made a comment in regards to the mint asking very snidely is that gum in your mouth? I told her it was a mint. I asked her why she was giving me such a hard time. She then came around to where I was very, close to me, and begin berating me in front of employees and yelling, telling me how is sandwich had to be perfect. I told her that I was making a sandwich exactly as I was trained to make it. I told her she was being a bit ridiculous, she then said okay you're finished you're fired go clock out. She said leave your hat too and I said what about my shirt and she said well if you have to leave that 2 then leave it. I said you want me to walk out in my bra? she said whatever it takes.I told her that it was kind of messed up how she was treating me and she said that it was going to go in my record and I had a bad attitude. She continually harassed me all the way back to the clock out room would not stop berating me and I clocked out and I left and I did call her a f****** ### as I walked out

General manager
Submit Complaint
Complaint
avatar0
Matt
5 min ago
Country: United States
I work at arbys in Redmond, Washington. In the last two months the store employees quitting as the sales have gone up. In two weeks we'll be losing two more employees. All because of the general manager and one assistant manger attitude towards employees. For an example or number one rule is costumer first. But instead we'll get five or six people walking in and instead of me helping the customers. I hear go do dishes or check the lobby(when I just did). Then get he'll get upset and yell" go check the lobby" . I'm confused is the lobby more important than customers.
Then when we get a bit busy he'll sit back at his desk on his cell phone texting and not helping. Then after awhile when we are so behind he'll help but complain about why orders are taking so long. Well duh.
Third is he refuses to change out the fry oil on a regular basis. After a few days our fries products are nasty and burnt. Customers have complain to him and yet we'll still won't change the oil. The oil gets so bad that smells smoked and looks like motor oil. Are we not suppose to server fresh products not nasty fries that been cooked in old oil. Again confused.

Please send a representative to this store to investigate these problems. Something needs to be done before we lose more sales.

I had gone through the drive through and they had messed up a sandwich I had gone back inside to get a new one and the manager named Jen said she can not help me. She was rude and not helping at all when all I needed was the cheese on my food. Why is she a main manager when she can't even help someone who spent 24$ on this food. She doesn't deserve to work there she was not only mean to me she had a attitude with another customer wanting a order taken. I will never go back until I see her never there those employees need a great boss not a rude boss who treats CUSTOMERS ununfair

I was employed by Arby's in Titusville, FL from Nov 2004-Nov 2009.

In April 2009 I filed a harrassment complaint against two male employees who were subjecting me to daily gender, sexual orientation, and religious harrassment.

Several employees supported my complaint, and one of the male employees I filed the complaint against even admitted what he did and was fired. However, instead of firing the other male employee who was harrassing me or even offering me an apology, the company forced me to sign a paper saying I would never file another complaint. I signed it because I was threatend with my job if I refused.

Arbys then spent the next 7 months trying various tactics to get me to quit...cutting my hours, firing my best friend, making me work with the male still working there that had harrassed me, etc. I stuck with the job because I really did enjoy it and honestly I needed the money.
Finally in November 2009 while I was pregnant with my daughter I was told by a shift manager that I could take home 2 Chicken Salad portions that were supposed to be thrown away. The next thing I know my general manager walks in and makes me empty my bag. He then tells me to go home for the night. The next day, he fired me via phone.

But my nightmare didn't end there. From that day on Arby's in Titusville, FL litterally stopped me from getting a job anywhere with anyone in the state of Florida. I couldn't even get a telemarketing job at a company that hired literally everyone. They told everyone I was a theif. They even stopped me from returning to college, and I almost lost my daughter to DCF because of them.
I had to move back to my home state of Iowa in November 2013 because of this harrassment. Things are going better for me here because it is a liberal state and there is my help available, but Arby's forced me to leave behind many people I love.

I have been to this Arby's store #7077, 5 times in two weeks. I stop on the way home from work and go through the drive through. 100% of the time my order is wrong. I have to turn around and wait back in line to get the item that was missed. I didn't complain the first 4 times that it happened, but I have had it and am now complaining. It's statistically impossible to have your order wrong 5 times in a row. Especially when different people are working the drive through, but it is happening at this store and needs to be addressed. The first time, my apple turnover was forgotten. The second time, they forgot my curly fries. The third time, they forgot my apple turnover again. The fourth time, they forgot 2 apple turnovers and the 5th time, which was tonight, they forgot my curly fries. I cannot tell you hoe frustrating it is when your order is not correct. Often times, I don't have time to go back and wait through the line. Of course, I will check the bag in the future, but it's not really my responsibility to check the accuracy of the order before I pull away. The staff should double check that they have the order right.

05/03/2013 My friend at work went to Arbys on Market Street to get us something for supper. The service was not good. We ordered to roast beef sandwiches and one roast beef and cheddar. He was given two roast beefs they forgot the roast beef and cheddar.Their excuse was they were new on the job.While he was there 3 other people walked out before getting waited because the service was bad. I myself probably won't go there anymore. Arbys is one of my favorite places to eat. Maybe the new people should be trained some more before waiting on customers. i usually don't complain about service when I go out to eat. The last couple of times I have went to this location the service was slow and waited for what seemed along time to get my food.

We went to Arby's to eat and we sat there in line for ten minutes waiting to get are order taken so I asked her if we can get are order taken and she rudely started yelling at me and my family which I have a seven month old right there saying she's got to get all these orders filled first but there was nobody in the drive thru and/or the restaurant either so I asked her what her name was, the store number, and how to make a complaint but she would not give me any information instead yelling at me and my family all the way till we drove away from the store something needs to be done over there it is ridiculous for someone to act like that in front of a seven month old.

I signed up for "Arby's Extras" on the Arby's website, and received in my inbox a coupon for a free Roast Beef Classic Sandwich. My wife & I went to the Arby's on Federal Rd in Danbury with the intention of using the coupon while ordering a meal. We ordered a Philly Combo, which includes a drink and a side, a Cravin' Chicken Sandwich, and an order of onion rings. I gave the cashier my coupon (which says "Free Classic Roast Beef Sandwich with the purchase of a small or larger sized drink"), but he would not honor it. He said that I must buy a drink, which indeed I HAD- I paid extra for the Philly Combo which includes a drink. He asked the manager if that was correct, and the manager agreed- I was not eligible for a free sandwich, despite paying for a soda (and a LOT of other items). It is a SCAM! I filed a complaint with Arby's, reference number 526183, but I doubt I'll hear from these scallywags.

I treated my family to Arby's tonight. We went through the drive through and purchased 3 philly sub meals. When we got home and started to eat, we couldn't. finish our sandwiches, they not only smelled bad, but tasted like they were taken out of the trash--that is they tasted spoiled. We through it away and the dog just finished off over $20 of food, I hope we don't get sick. If we do, they will here about it. Arby's--what the heck have you done?

I went to Arbys in Lagrange Ga and I received the worst customer service ever and I am a regular customer. Not only that my food was extra cold and I had to pay for sauce. After that terrible visit I have to think twice bout going back.

I went thru the drive thru and as I was pulling away I noticed I did not have my medium fries. I drove back around and waited in line over 5 minutes before getting to the window. When i showed my receipt and said I didn't get my fries, I was told "Yes you did because my manager checked your order himself. I handed her all the bags and asked her to show me where they were. She said - "every time you come through here, you say you're missing something". This is true - because every time I go there my oprder is always either wrong or incomplete. I asked her if she was calling me a liar and a thief. She gave me a look that verified this is what she meant. The manager came to the window and gave me my fries begrudgingly and the cashier said "This is the last time you will get something you say you didn't get."
In other words - THEY ARE THE THIEVES! They will take money but will not give you what you paid for and then accuse you of cheating. I had an order totalling nearly $30. I paid $1.99 for the medium fries they accused me of stealing. For anyone to even think such a thing - much less - say it - is inexcusable.
Then, by the time I got back w/ everyone's food - it was cold, greasy, lacking in meat and packed very sloppily. I want restitution for the food, my time and the humiliation I waqs caused by their accusation.
Who do I contact?

I went through the drive through at the Arbys on Vista Dr in West Des Moines one night. I ordered a meal which came up to $6.14, so i proceeded to pay with a $20 bill and a dime and nickel. The kid gave me my food and i didnt even think about it and went home. When i got there i realized that the kid had not givin me my change back, so i drove back to the store and let them know that i hadnt received my change. The kid proceeds to say “oh yeah i didnt give u your change” Sorry about that” I say no big deal i just want my money back thats all. The manager says i will have to count my drawer before i can hand any money out, which i reply thats fine i understand.

He comes back after about a half hour wait and tells me sorry i counted the drawer twice and my drawers not short, i cant do anything for u. Im like what? The kid just stood there and told u he didnt give me my change… He says u can call my boss if u want and i reply i dont want any problems, i simply want my change back so i can go home.

So the next day i call and ask for the manager, i explain the situation and the girl was real nice. She tells me she will call her boss and call me back. So she does and says her boss told her that the drawer wasnt off, once again there is nothing they can do for me! I was like, u dont have to do anything for me except give me my money back…thats all i want! I know its only $14 But its my $14 and i need it for gas to get back and forth to work this week. I dont feel as if im being unreasonable here do you?

Mgr Oliivia rude would not fix order to a combo after it was paid. Claimed she didn't understand what the cashier wanted her to do. Poor shift mgr skills didn't care about customer service.

I went threw the drive threw and ordered a sandwich, fries, and a drink. I paid for it, and than I received my food. Five to Ten minutes later I finally received my drink from the drive threw. I grabbed my drink from the top and placed it in the cup holder in my truck, and drove off. Once home which is only 3 miles down the road, I found dripping blood all over the bottom of the cup. After going back to the restaurant, and getting No where with the employees or manager I called another store and was directed to file a complaint online. after several days I was contacted by there district manager. I had 2 blood test and both where negative of anything. I than called there Insurance company and nothing happen afterwards. Still have the Picture of the cup that I would like to make public and see what they have to say about that. [protected]@yahoo.com

I have been to this Arby's location several times and every time I am there they NEVER have Cherry Turnovers. I have been there at different times of the day and they still do not have them. I am tired of trying to get something on their menu and being told, "Sorry but we are out of them at this time." If they are going to have them on their menu then they should have them available. They know how popular they are and therefore should have plenty of them on hand.