Applebee's review: terrible service

My family and I enjoy the food and atmosphere at Applebees. We are regular patrons (several times weekly). The management in the past was a women named Marcia Krebs. She was very pleasant and personable. She was always out on the floor talking with and checking on coustomers, their food, and service. We were very sad to see Marcia go. Since then there have been several managers and the service has steadly gone down hill. In the past few months our service has gotten worse. We have had good waitresses, but the time from ordering to the time the food reaches our table has been unacceptable. On two occations we have ordered appetizers, and several tables that came in after us have received their appetizers and entrees before we have even gotten our appetizer (two times this has been over thirty minutes from the time of ordering.) Then when the appetizer does arrive it shows up with our food and the food is cold because it has been waiting for them to cook the appetizer that they forgot. We have talked with the manager about this several times and we got the usual excuse of the computer crashed. It evidently didn't crash for the other patrons that came in after us. The last time this occured I told the manager (Jamie Bartrom) that we were done. He begged us to give him another try, and paided for our meal and gave us some coupons for future visits. We have tried again and it has been a bit better until last night when we decided to go with the curbside pickup. I ordered the food at 5:53 PM and was told it would be ready in 15 -20 minutes. When we arrived we gave the girl $60.00 to pay for an order of just over $40.00. She then brought us back change from $50.00 not $60.00 and we had to convince her that we gave her $60.00. Then our food arrived and she said "Didin't you have 20 wings?" We said yes and she told us they forgot to make them (this is a reoccurring theme). Then after 15 minutes she came back with the wings. Now our food is cold! Then as we checked everyting, there were several sauces missing from our order. My wife went back inside and the girl said she woud get as soon as she could (not I'm sorry I will get them right now, only I will get them as soon as I can.) When we had eveything and pulled out it was now 7:01 PM. Another great preformace at this Applebees!

Sincerely,
Mr. and Mrs. Paul Harley
311 Park Ave.
Goshen, IN 46526
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