Kansas City, Missouri
United States - 64114
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
I ended up writing this letter to Applebees after today's disappointing visit:
There have been several occasions where I was very disappointed with the quality of service. My biggest complaint is that the food I order is never the food I get. For example, let's take today, I called and placed the following order: half a shrimp salad with mexi ranch dressing, no bacon in the salad, and a cup of tomato basil soup. After 15 minutes, I go to the Lithonia location to pick up my order and notice that the dressing is of the wrong kind. The bartender quickly replaced that with the mexi ranch dressing. Then, I spoke with one of the managers there commenting on my experience, and how this was clearly not a one time mistake from applebees. I told him that I'd greatly appreciate it if he could pass this message along to his supervisors as well as his staff. He said he would and he apologized. Well, I picked up my order and went to work, ate my soup, opened the salad container, and lo and behold! there was BACON in my salad.
I cannot tell you how many times this kind of thing has happened to me at applebees. This has happened to me whether I place an order To Go or even when I am having a sit-in visit. I have wasted so much of my lunch time waiting for the order to be re-prepared or in today's situation, stuck in my office with only tomato basil soup in my stomach. Do you expect this to last until 5:30pm? How did you feel when had your hopes up high and thought you were getting a quality meal and you were looking forward to eating it, and bam! it's not the meal you ordered...or the chicken wasn't cooked well enough, or you get bacon in your salad when you told the server/bartender you don't eat bacon. I am sorry to say, but I have lost all respect for your company and the kind of service you provide - I mean, customer no-service. Well, that's alright, I'll take my business elsewhere or better yet, just cook my own damn meals. I'm sure you could care less about this feedback, since I'm only one in a million, but I guarantee that if things don't change, there will be no more applebees. But I'm sure you already knew that.
On Saturday September 29th, my husband and I, and 8 other friends went to the Roseville Applebees on Gratiot around 10pm. This is a tradition that the 10 of us do every other Saturday, we have been going there for the last year after our saturday bowling. Normally things go pretty well but this night was horrible. My husband is black and I am white, all the others are white also. We were sitting on one side of the table with 4 others and the other 2 couples were on the opposite side. I ordered the nachos for my friends with chicken instead of beef, and made some other changes, I preceded to order one that exact same way for my husband and I, when the waitress brought them out, the other couples food was perfect and my nachos had beef, how could she not tell the difference, it was very noticeable. So I had to send them back and wait another 20 minutes to get the correct order, she offered no apology. Then I ordered a salad, with my steak meal. In the meantime, the other couples got refills on their drinks, and we did not. The waitress then brought my food, the steak was suppose to be medium well, it was medium rare and she never brought my salad. When I told her about my salad she never offered to bring it. Another thing that happened was my friend that was sitting across from me order a greek salad, the salad came out with no dressing and no feta cheese, she told the waitress and she brought the feta out, but no dressing, my friend had to send the whole salad back and she didn't get the eat because by then we all were almost finished. By that time, the others got a 3rd refill and my husband and I got NO refills. When I asked for service she pretty muche refused to help me with things, like my steak, my salad not coming, my nachod being made wrong, no refills on my drink... Now I really feel that because she was a black female and I was a white female with a black man that she gave us horrible service. MY friends also felt that way also, they could see the difference with their service and food, compared to mine. I am deeply offended by this racial experience. I hope that applesbees is not turning into another Dennys when in comes to interracial couples and black people. I love applebees and their food I go there at least twice a month with friends for dinner and at least once a month for lunch with my sister. But now I am not sure I want to give my business to a company that allows this to happen. I hope that is can be taken care. Everyone I have told about this experience say they are very appalled and hopes that someone takes care of this situation. They also do not know if they should go back to a restaurant that allows this.
On Sept 23. 2007 my family and I went to Applebees for my birthday dinner. This is the place I picked to...
Applebee's in Arnold Missouri. Me and my family went in there to eat. And boy let me tell you what that place was a real joke we ordered a bacon cheese burger and i couldnt eat it cause it was like eating shoe leather i took 2 bites and couldn't eat anymore. I told the sever i wanted onion rings with my hamburger. He brought me french fries instead i order my niece chicken strips and onion rings he bought french fries with that order. He then brought me onions rings already in to the meal little to late. For that my mother in law ordered a nachos nuevo and she maybe of had two bites of cheese and hamburger in it. It was mainly nacho chips. And your shrimp diner says lightly breaded oh yea so crunch couldnt hardly eat it. Pretty bad when you spend good money for food like that. I work hard for my money and i hate to throw it out the window so easy. Maybe your company ought to send secret people in them places and really see what goes on in your businesses its really ashame.
I find it ridiculous and very hard to believe that Applebee's is unable to provide nutritional information for it's food. I wonder why this is not governed like items you purchase in the supermarket and I recall at one time they did provide this information via the phone. I will never eat there until they can provide nutritional information. I am on a strict diet where I have to monitor my intake. I am adding this same message to every complaint site I come across.
My family and I went to Applebee’s after being at the pool to have a late lunch on Friday, June 08, 2007. We wanted to have a nice family lunch, just relax and enjoy our time at Applebee's, as we have in the past. NOT anymore! Our server was great however, when the food came out I took a bite of my chicken & portabella mushroom sandwich and thought it was good so I proceeded to give a bite to my wife. She took a bite and there was a piece of plastic in the sandwich. We were very surprised since we've never experienced anything like this at your restaurants before. Nothing was asked of the server. I showed her the plastic and she took it to the back saying she would get us a replacement. No problem. We did not ask for our meals to be free, we did not ask to be compensated; we did not ask anything at all. The server offered to get us a new sandwich. A few minutes later, the kitchen manager came out and proceeded to Sininsinuate to us that we "purposely" put the plastic in the sandwich. He went on and on and on about how he personally made the sandwich and that he would never do such a thing and there was no such plastics inside of the restaurant. Fine, but the point is that the plastic WAS INDEED in the sandwich. He then said that he would make us another sandwich but then would have to charge us for TWO sandwiches. OBSURD! We did not cause a scene when we discovered the sandwich had plastic in it, but then it became a blown out fiasco with him trying to convince US, that we put the plastic in the sandwich.
I was angry, my wife was furious, and we asked to speak with the manager and the kitchen manager informed us that there was no other manager in the restaurant our waitress informed us otherwise and had the manager stop by our table. Still not causing a scene the manager came out and defended his kitchen manager, WITHOUT apologizing in any way, shape or manner for what had happened, and he also began to insinuate that we put the plastic in the sandwich. He sat there and looked at us as if were making up some grand story to get out of paying for our meals and went on to tell us that people do this sort of thing all the time. ON THE CONTRARY! We have plenty of money, and we have plenty of options as to where we can eat. We chose Applebee's.
Never have we ever been through such an ordeal as we went through at this restaurant located on 2728 Spring Road S.E. Atlanta, GA 30339. Check# 1762, Table #5. Even now, my wife and I are upset that this scene was caused IN FRONT OF our children. We are a mixed couple, I being Hispanic and my wife African American. After the incident they were constantly BLASTING rock music whenever a rock song came on in our section ONLY, it became borderline racially offensive. Why would the music be so loud ONLY when a rock song came on? Why would a piece of plastic be put into MY sandwich only? And why did they still charge us for TWO sandwiches?
Either way, we are still not seeking any compensation or asking for anything in retribution. Not food, drinks or appetizers. Nothing in exchange at all. Our wonderful server, Crystal saw what we had went through and she had the heart to not charge us for 2 drinks. But the managers of that restaurant, not only were completely unprofessional, but also were borderline racial toward us. I am contemplating making a call to Lord, Bissell, & Brooke, and trust me; they are not a two-bit law firm.
We still are not asking for anything, the reason of this letter is to notify whoever has the power to make appropriate changes and ensure that no other family will have to be embarrassed or harassed the way we were. Bottom line, Applebee's has lost our business.
I went to applebees on 4-7-07 with my little sister at 11:30 pM. (2 little asian girls) In Milwaukee Wisconsin. i walked in and asked the hostess, a short white lady in glasses if they are still serving TO GO. She said "yes we are but I can't serve you". I looked at her confused. She said because you're under 18. I told her that i am 21. She asked me so rudely "I need to see some ID" Then she looked at my ID. My id was in fair condition, it wasn't brand new because it had been in the washing machine so many times (i put one piece of tape on it). She asked me in a mean way about that. I told her that i put regular tape on it so that the plastic security tape will not come off.
(Not like it would make a difference in how old i am)
She kept looking at my ID and pausing and looking at me for a while. She took forever and i was hungry and it was irritating me because she is not blind. She kept saying where, I dont see it. I finally told her that it's right in front of her face. Then she said i was giving her an attitude and kicked me out. From the looks of her, keeping us out there for so long, It was like she was stalling so we cannot go in and order, Point: From the looks of things, that was discrimination.
I was thinking to myself: What is so hard about looking for your birthday on an ID card. Its not like she doesnt have one either.
I have visited this applebees quite a few times and on every occasion the customer service is the same. The...
We visited an Applebee's the other evening and were very discouraged by the service we received. We arrived around 7:30pm and were seated promptly from there the service went down hill.
After about 20 minutes the waiter took our drink order which he messed up then he took order for dinner. we waited 45 minutes then asked if we could have our dinner salads. We received the salad about 15 minutes later. There was an employee appreciation or party going on in the back which we could hear during all this time. We asked if there was a problem as we had been waiting 55 minutes and still didn't have our dinners. We were told no and finally after a little over an hour we received our dinners. We were not the only ones unhappy with the service that night. I feel that the customers should always come first and pary later. Thank you for letting me file this complaint.
My husband and I visited this particular establishment Sunday January 7, 2006 around 1pm. Upon entry in the restaurant the hostess asked how many were in our party and we replied 2 non smoking. We were seated and that was it. No one acknowledged that we were sitting at the table for 15 min. My husband was ready to leave after 10 min of waiting and not having anyone help us. But i talked him into waiting another 5. Then a family of 4 comes in and sit at the table beside us. Not only did a waitress come out to greet them. She gave them water and took their orders. Once I saw what was taking place we immediately left. Upon leaving I asked the hostess if I could speak to a manger instead she brings out a business card. My husband and I aren't big Applebee's eaters but we thought it would be nice to go to one since we were out of town visiting family. I am very upset and displeased that something like this can take a place at a restaurant that pledges excellence with diversity. Oh by the way I failed to mention that my husband and I are African Americans and everyone at this particular establishment were Caucasian. I'll make sure that I will make it my business not to patron any of the Applebee's restaurants and I'll make my family and friends in the area be aware of this establishment and or any other establishment for that matter, for fear they will be discriminated against and who wants to put up with that type of behavior in 2007. The only color that should have been of any concern is 'green' which is the color of money.
I called Minot, ND's Applebees on Dec 9, 2006 between 3 and 5:00 PM to have a gift certificate sent to...