Applebee's

I’ve always been slightly unimpressed with the Apple Valley location and prefer to go to the Lakeville location, but after this past Saturday I will not return to the Apple Valley Apple Bees. When we walked in the host was about to suggest a high top table, I had two 4 year olds and a one year old with me, so when she started looking that way I quickly asked for a booth. We were walked back to the booth and sat down. I quickly remarked to her that the table was filthy as I picked up a chunk of food and threw it to the floor, nothing was ever done about this nor was I ever brought a booster or high chair for my one year old. The waiter seemed to take some time to get to us even though there were only a handful of other patrons there. I ordered a mudslide for myself, a soda for my son, a water for my daughter and a chocolate milk for my toddler. My 4 year olds were brought their drinks in the big adult cups….anyone with young children knows what a disaster that could be. No cup was provided for the toddler’s milk. And, for my second visit in a row, my mudslide had what appeared to be freezer burnt ice chunks in it. The waiter eventually made his way back to the table (he was very inattentive and seemed quite distracted, not to mention not very hospitable) and my friend brought to his attention how inappropriate it was that my 4 year olds were given such big glasses, his only excuse was that I wasn’t charged for an adult drink, I had to force him to take away my son’s drink because there were chunks floating in it! We ordered our food after about 20 minutes of being there (and for how slow it was I was less than happy it took him so long to take our order). When our food arrived my drink had been empty for some time, I was never asked if I would like another….I had to ask our waiter to bring me a soda. I had ordered the appetizer sampler (something I order every time I go), my dip was easily considered room temp and I received less than a handful of chips  My friend’s meal was supposed to have lovely vegetables with it, she got 3 zucchini and some ridiculously large slices of onions. By the time the waiter finally checked back my soda was empty…..I never did get a refill. He dropped off our check and scurried off. Over 15 minutes later he finally came back to collect payment, in which we asked to speak to a manger. He sent out the manger in training who was unable to help us and had to waste more time getting the actual manager, whom in our hour and a half at the store I hadn’t seen on the floor even once. He was polite and offered to make things more acceptable for us. The worst, for me, came after all that. I took my daughter to the restroom and the hostess (who handled my children’s crayons and menus) came in, blew her nose, and left. The manager in training came in after that to use the restroom so I filled her in on the fact that after blowing her nose the hostess failed to wash her hands. The manager in training gave me some line about how it was because she was going off line so she would wash her hands in the back and turn in her mic. Imagine my surprise when I exited the restroom and this “off line” hostess was at the front pedestal with her mic still attached! Over an hour and a half on a Saturday afternoon (not even lunch or diner rush) to get in and out. Never again will I walk into that Apple Bee’s location.

I arrived at the Quakertown Pa., Applebee's with a group of at least 12 other persons and were seated in the area towards the bar.
We waited for at least 15 minutes with no service or even acknowledging that we were there. When I left our table and approached an employee to speak with the manager he mentioned that they were only allowed to seat people and could not wait on them. Within a few minutes the manager came to our table. When I questioned him about the lack of service, he made it quite clear that we had a waitress and she will get to us when she gets to us. Eventually the waitress did come over and take our order. I am quite disappointed over the crappy attitude of the manager who is supposed to be the person running the show. If you do not want to do that type of work then find another job! I am very reluctant to visit an more Applebee's restaurants in the future - especially the one located in Quakertown Pa. I do not know the owners of this individual restaurant but if they condone the poor attitude and lack of enthusiasm exhibited by their employees then they should not be surprised when they go out of business.

The service was terrible. We got our drinks after awhile but the mamager had to come over and tell the lady that is at the door to bring our drinks. Then later we got out oinon rings ask 4 diferent people if we could get ranch dressing then the cleaning lady is the one that brought it to us she heard us ask serveral people for it. So when we got it the onion rings where cold. Then on our salad we got one with just lettuce no tomatoes or nother else. One was good. When we did finally get out steak they where good but had vegtables on the plate and we had ordered mashed potatoes. It took over a hour to finally get everything.

Tonight was the worst night ever at Applebee's. It was Thursday which was karaoke night. I understand people having fun but when they are unruly, rude, loud and just well I had my tennage daughter with me and a friend. The people next to us were African American. They were loud and rude as hell. Well before we were able to leave they begin flashing around a DILDO ( sex toy). Well I'm pretty sure if that's what my kids are gonna see in Applebee's restaurant, we will NEVER go back. I'm ashamed that a company or a manager of a business would allow such stupidity in a store. I wasted around $50.00 in that place tonight and the food was not all that great either... Sorry for your loss of business. Renee Smith [protected]

Awful waitress and manager. My husband and I never get to go to dinner. He is home once a month. He asked the waitress for a draft beer- blue moon and Sam Adams mixed. She answered with her nasty attitude that "we don't do that here". The manager came over and he was an even bigger idiot. Bad attitude and ignorant staff. They could have been nice when explaining that they don't mix the beers. Thanks Applebee's.

We used to love eating here - good food and service. The service is still great but the quality of food has gone down hill. It may be just the cook on duty at the time but the past two times, I have been disappointed. If they can't cook a proper (and simple dish) get a new cook. The chicken Alfredo was dry and awful. Noodles were mixed with a packaged seasoning but no milk was added! YUCK Then about 3 months later, I thought I'd try the BLT. How can anyone make a bad BLT at $8+ a sandwich? Applebees, that's who. The bread was OK but too thick imo and the bacon wasn't crispy. It was half cooked (probably microwaved) and I left most of it on the plate. We used to stop there on our way to the movies so there was no time to send the food back during these two episodes. Never again. We can cook better and less expensive food at home. For that matter, a hamburger from Braums down the street is 100% better.

I went to the restaruant to meet friends for lunch there was a total of 8 people, we had to wait 20 minutes for them to set up a table
then water came we placed drink orders and appetizers, 15 minutes later he brought the appettizers no drinks, waited another 10 minutes for drinks, ice tea, and sodas, then we ordered our food we waited 40 minutes for our food and they were not busy, standing around talking to each other. 4 of the orders were wrong. we were there over 2 hours and still did not get decent service and we either ate seperately or just told them to give us take out boxes. working people can not wait that long for service and louzy food.
we will not go back and feel we should be compensated for getting mixed up orders, cold food and 4 of us got docked an hours pay for being late in returning to work.

Email said to answer questions about your favorite appetizer and get a $25 gift card to Applebees. The survey was asking if you would like to get quotes for different services and companies which I clicked on the No did not need one. I had to put a phone number in to get a code for the coupon; which then I received text from some psychic service which I had to cancel. I have received numerous phone calls since then from all these services saying I requested info online. I don't appreciate all the unwanted calls or them collecting my number for this purpose.

The recent lawsuit was resolved through a Consent Decree filed with the U.S. District Court in Atlanta that sets forth the terms of the settlement (Case No. 1:02-CV-829). In addition to the monetary relief for Mr. Burch, the Consent Decree requires training and reporting by Applebee's. Prior to the lawsuit, Applebee's did not have a written policy in effect at any of its nationwide restaurants prohibiting discrimination based on race. Applebee's now has amended its mistreatment and discrimination policies to include color as a protected basis in accordance with Title VII. In both its Answer to the lawsuit and in the Consent Decree, Applebee's admitted liability or wrongdoing. The employees all mistreat and discriminate against each other, and set up new minority employees to get fired, staff do not wash their hands, restaurant managers are rude & have attitude problems, employees using racial slurs, food poisoning cases, the health inspector fails the restaurant many times, the servers are often lazy, inexperienced, & rude! I will not ever eat or work there again!

My husband and I went into your establishment about 3pm today and left at 6. The waitress was fine at first we received our appetizer then ordered our main corse. When it arrived, my husbands meal was fine however mine was totally wrong. I really didn't mind waiting for my meal to again be brought to me . About 20 minutes later the waitress walked over and totally forgot that my order was still not in front of me. another 10 or 15 minutes later the manager came with my food, a steak ---- not cooked enough at all so he brought it back to the cook and another 5 minutes went by and the steak was so tough i actually had no appetite and just wanted to go, butt my husband wanted to finish his coffee so I asked the waitress for a cup of coffee and 5 mints later she brought him a fresh cup and me none . There's much more detaile I could go into, but I'm tired

Today 1-12-13 my friend and I went to applebees for lunch. Hadn't been there in about 7 months. Because I have been on a diet.. I ordered what I have always gotton, chicken qsa grande. I was shocked. Price had gone up to 9.39. And that is too high, for starters, and my qsa hardly had anything beween them. All I got was crust, when you opened to look inside, it wasn't much in them., like then just put a drop and that was it. I wasn't happy when I left there. Price needs to be lower and they need to take more pride in fixing them. Not a happy person right now. 13.29 and came out hungery. Linda jarrett, 173 noel ave, danville, va. 24541 ps, the reason I did not complain in resturant, is I have heard bad stories of peole sending food back, and I ain't about to do that.

The bartender at this location is so stuckup & rude / and only treats her close friends good service! But if you only ask her to change the channel on the tv she gets pissed off! She is just a stuckup (B - - - - h) she isnot into men! Just woman! And she is over weight! Her name is melissa!

I've seen how badly they treat their best employees, mainly firing black workers for little to no reason, while the white managers/employees get away with negligent or criminal business practices, and harassing customers who complain about their often lousy food or horrible customer service. Applebee's in aiken, loves to rehire or keep employed degenerates, incompetent managers, bad employees, and racist #.. One waiter who was working there, was assaulted by two drunk customers, when the employees told the manager working that night, he told them - he wasn't going to do anything about it or stand up for the waiter, so after being assualted again, the waiter called the police for help, and the applebee's manager fired him, and asked the customers to stay, and refused to kick them out of the restaurant! This is the kind of establishment, that gives the restaurant business a bad name. I've stopped eating there, because of the crappy food, raising up food costs to customers, and the misconduct of how applebee's treats their good employees. Which is why employee turnover has remain so high there and at other applebee restaurants, across the country...

Around the forth of July me and my family came in to this resturant to enjoy a meal and a bus with african amricans on it and i heard a comment from the kitchen bust out the hot sause and wings we have a bus of black people. I am the same race and felt really uncomfortable finshing my food we are not comeing back to this place of business because the white employees can make comment like this and the managers think its ok!

I am a single parent to two children. It is a special occassion when we are able to afford to go out to eat.
I saved up and was able to take my children, 9, & 17 out to eat, when we went to applebees... I ordered pasta and shrimp[it was very cold and tasted like it was sitting around for a while and heated up in the microwave.
My oldest daughter got a steak, rice, and broccoli[she said her rice was hard, and cold.]
My youngest was pretty happy with her food. And when I complained I got an attitude from the waitress and a big 'sigh'. Nothing was fixed.

I was hoping applebees would fix this... I cannot afford to take my family out that much, and I feel they could and should fix this. Thank-you

I think applebees