Applebee's
Reviews and Complaints

I showed up here on 3/11/24 at 14:35. Establishment was not busy and reminded me more of a circus act. Managers not managing, bartenders up in the island just gossiping. I witnessed on of the employees toting another through the thruway into the kitchen area.

This is one of the reasons I stopped eating here previously. The inmates are definitely running the asylum over here. I haven’t ordered yet as of 17:10. Honestly I don’t know if I want to eat here, not like anyone has asked me if I would like to order anything. The restaurant is a hot mess, I hate to see the kitchen area where food is prepared for patrons.

Either Corporate or the franchise owner needs to pop up in here plain clothed, unannounced to see how the managers and employees are not putting the BRAND in a good light.

Apparently Joesph Major is MOD during this current time.

It’s also nice to know Applebees also runs a daycare as well (employees children sitting at employees table). Apparently complete with snacks from the restaurant chain.

If I could give zero stars I would.

Service: 1/5

Horrible. Just horrible. My husband and I went for lunch on a Thursday at noon. The wait was long, the food was cold and there were only two people working. One was the manager, who I think was also cooking and the other was the bartender, who was also the waitress. We had to look for ketchup that was half filled from other tables, pepper and apparently they didn't have any mayonnaise for my cold burger. When I complained about my food, the manager acted as if she didn't care and offered up her regional manager's contact information immediately. I couldn't determine if she wanted me to complain to him because she's overwhelmed or if she just didn't care. She take all of our food off the bill; however, I left frustrated and hungry. I can't get the time that was stolen from me due to this epic fail. Never again.

I have been coming to Applebee's in Nashville TN, since it opened in the 1980s. There is a manager by the Name Crystal who is rude to her workers and customers. I have tried not to report her but enough is enough. Last Saturday, Feb 17th around 10pm a group of regulars including myself was at the bar. I ordered boneless chicken, salad, spinach dip chips, and several drinks. When the boneless chicken came out there was no celery on the plate, I ask Kaise the bartender if I could get some celery (I love eating the celery with my chicken and ranch) She came back and said they do not put celery on the plate unless you ask and they do not have any left. I asked for the manager Crystal when she came about 15 minutes later, she had a very nasty attitude. She said very loudly that they are lazy and she said they are going to bring you some. Then she turns to talk with an employee that was sitting behind me that was off the clock. about 10mins later I turned ask where are the celery sticks my food is getting cold. She all let me check I stated that's ok you can just take the chicken back. She rolled her eyes jacked the plate and walked away. A few minutes later she came and told Kasie to take the chicken off my ticket as she walked away. Kasie turns to me and says you don't want anymore. I said no sometimes when they have an attitude, I scared to get it replaced because they may do something to it. She walks back loudly and screams at me and says not my staff I already yelled at them. I turned and said ma'am I was not talking to you she said Well I'm talking to you. I said I will be reporting to you she states so they not going to do anything I run this. The other customers were like you need to report to her a former employee was there and said she is the reason I quit. Then she began to yell at another employee in front of everyone. The employee look very embarrassed when all she was doing was helping another customer. Crystal does not have any customer service or leadership qualities. If she continues I will go on every media platform and let everyone know do not go to Applebee's in Nashville cause you will be miss treated.

On Saturday 9/21/24 myself and 5 other girls went to Applebee's in the Manoa Shopping Center in Havertown, Pa. for Dinner at 6pm. The food was very good, the waiter was ok. We received our dinners in a timely manner. My complaint is he never cleared off any dirty dishes. When dinner was over I wanted to get dessert, but I could not get a cup of coffee. I could get tea, but there was no coffee, so I did not get dessert. I never heard of a restaurant where you could not get a cup of coffee after 7pm. One of the other girls did get dessert, we had push the dirty dishes away so she could set her plate down.

About a gift card that I bought for 300.00 and it was cut up by accident the card was bought at family dollar store#7279 in hampstead, n.C. On 1/25/24with a credit card have tired to make two tries to chat with you want charge my card 60.00 to handle it. I need someone to call me at [protected] so can try and settle this please I just want to get the card replaced please I do not understand why you would try to charge my credit another 60.00 if need that take it out of the gift card please

Me and my wife went to date night we went to your Port Orange location. The appetizer dishes had caked on residue food. I ordered the queso Burger which was nothing like the picture looked like and didn't have any of the case of cheese sauce on it have pictures if need both orders came with lukewarm french fries, the server was fantastic he did a great job

I have a problem with my credit card not working when ordering from Applebee's online. Works everywhere else, Never a problem anywhere. Opened a ticket with Applebee's. Opened a ticket with them and all they did was try to blame it on my bank. Bank said not their problem, go back to Applebee's. Then Applebee's ghosted me. No response to my emails. I called them and was told it was in the hands of their IT department. After several more attempts to contact them I called again and was told they will not work with me. No reason given.

Was logged in already before time to purchase date night coupon on Jan 22. At12:00 I refreshed page and there was no link available and I again refreshed and got the photo shown. By 12:01 the site crashed and continued to do so. By 12:04 when the link to purchase finally shows up on site offer was sold out. Included is a screenshot of the Applebees website while this was happening.

Poor service. I had dinner at your restaurant last night. service was poor.

1)No one greeted us at the door. When the area was full a hostess came, and we were seated about 5min later. Note no smile simply just led us to the table dropped down the menu and left. 2) waiter took out order, served appetizers without any side plates or napkins. (artichoke dip). therefore, it was cold by the time we got the plates. Note. another waitress delivers the plate no smile just dropped and ran off. Dinners was served with hot fries and the ribs were cold. No manger stopped by the check on the table nor did the waiter stop back by to see if all was ok. I eat the ribs due to my hunger. overall customer service was not good at all, the food was cold. Where was the floor manager? Is this the best we can do? Especially during the holiday season.

Applebee's Wilmington de 19803

12-28-23

Check [protected] 7:09 PM

I went to fill out the feed back on the survey and found out that I missed it by one day because we had a family emergency. most other places give you between 5 to 10 days to file put a survey.

I think you should have a longer time to fill out the survey and I expect you to

ok my survey

I have a few relatives that are managers and they told me to request that it be okayed

Thank you for your time I will be expecting to hear from you in the near future with m approval.

I want someone to contact me. [protected]
I filled out the form 2X & it would NOT submit.
I have the receipt with allthe info I wrote.
I have never had this ba a meal at an Applebee's.
Strawberry salad with GRILLED CHICKEN BREAST.
for 24.99 I received the salad with cubed lunch meat chicken!
I would appreciate a credit for it or a gift card for that amount.
Thank yoy a faithfuk cutomer,
Ellen McConnell