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Apple Vacations Customer Service

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Apple Vacations, LLC

101 Northwest Point Blvd
Elk Grove Village
Illinois
United States - 60007

Customer Support Phone Numbers

Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat10:00 AM - 5:00 PM
Sun12:00 PM - 5:00 PM
Plus

Apple Vacations Complaints & Reviews

Apple Vacations / vacation experience

Li
Jul 10, 2019

I have book our vacation in April 2019 for travel on June 17, 2019 to Los Cabos from Chicago for seven days. I have always booked thru Apple Vacation and never had any issues until this time. We are very dissatisfied with the whole service that we received. Once we got to the airport in...

Apple Vacations / transportation

Pa
Jul 01, 2019

To the Apple Vacations. Booking Number [protected] We had a huge problem getting from the hotel to the airport. We were 5 adults and 1 infant The guy from Amstar told us to meet in front of the resort at 1:30 am. He explained that the van would be there in 20 minutes to pick us up. The...

Apple Vacations / transportation

Pa
May 15, 2019

To the Apple Vacations. Booking Number [protected] We had a huge problem getting from the hotel to the airport. We were 5 adults and 1 infant The guy from Amstar told us to meet in front of the resort at 1:30 am. He explained that the van would be there in 20 minutes to pick us up. The...

Apple Vacations / recent trip to aruba — riu antilles oct 24 2018. oct 31, 2018

Ly
Dec 11, 2018

3 weeks ago I sent complaints regarding our trip Riu Antilles. AS OF THIS DATE WE HAVE RECEIVED NO RELY-----NO REPLY!!!How LONG does it take to received a RESPONSE. Travelers: Lydia A. D'Alessandro----James B.D'Alessandro----Brenda L. Davis. It was a lengthy compliant, quite justified. We...

Apple Vacations / never use again.

Ma
Nov 18, 2018

In February I called apple and asked which insurance to by for a full refund. I was directed which to by for a full refund. In July my Father in law found out he had cancer. He just passed. The funeral is Friday. We were supposed to leave thanksgiving morning. Had to cancel was told I wa...

Apple Vacations / shuttle

Js
Oct 11, 2018

I brought a Acapulco package on [protected] to 10-09-2018 went my husband and I landed in Acapulco on [protected] no one from Apple vacation was there waiting for us so we waiting to see what happen. after 10 minutes I show someone my Confirmation document they don't know anything. so we...

Apple Vacations / stranded for 36 hours

St
Oct 10, 2018

NEED A LIVE PERSON TO FILE A COMPLAINT AND TO RECEIVE VOUCHERS AS PROMISED. JUNE 27TH 2018 FLIGHT 87 Frontier had mechanical issues, which had to be grounded as is was being repaired. Not sure if we flew out on this plane or if another one was rerouted, but we ended up staying another day in...

Apple Vacation / apple vacations rating system and lack of follow up customer care

Ti
Mar 29, 2013

This was my 8th trip to the Mayan Riviera, the first stay at the Riu resorts, and for the first time in my travel experience I was counting down the days to coming home. I have previously stayed at the Grand Palladium, at the Grand Bahia Principe, and at the Iberostar, so when the Riu wa...

Apple Vacations / shuttle ride cost $25 each

Wi
Mar 27, 2013

Hello... My name is william the agent for peirson travel, I had two guest arrive at montego bay airport on friday march 22, 2013 around 09:53 am it took them about 1/12 hours to find a shuttle to take them to the resorts, two excorts trying to help them to rui negril clubhouse, no one wa...

Apple Vacations / dissatisfied customer/hanging the phone on customer

Sm

Confirmation #:[protected] apple vacations packaged. Purchased the on the go connection travel that was offered by apple vacations to connect to u. S. A. Universal travel intl. Told me that I would be getting a loaner phone when I get to cancun, mexico. Apple vacations representative told...

Apple Vacations / booking error

Ja

I booked a vacation through Apple because I thought I was getting a good deal with a reputable company. Boy was I wrong! Well, talking to the agent I stated Tuesday and the wrong date (not knowing at the time) the date I stated was for Monday however the agent NEVER corrected me while...

Apple Vacations / customer service non-existent

Ka

We paid for a vacation package which included a “non-stop” flight (charter) and 7 nights at the Riu Bambu. The Allegiant Air flt #4601 was to depart Boston at 8:45 a.m. and arrive in Punta Cana at 1:35 p.m. However that was not the case. JANUARY 15, 2011 CHAIN OF EVENTS: We arrived at...

Apple Vacations / flight

Za

My friend and I purchased an all-inclusive vacation package to Jamaica-Negril (Riu Negril)from Apple Vacations. The departing flight from Boston to Montego Bay on April 10 had one connection (Miami); the returing flight American Airlines #1812 on April 17 was indicated on the company web...

Apple Vacations / scam (fraud)

Sc

In January 2011, I decided to book my vacation at the Riu Guanacaste Hotel in Costa Rica through Apple Vacations. According to Apple Vacations it is a 5 star hotel. Unfortunately this hotel deserves 3 stars at most. On January 16th, 2011, my boyfriend and I arrived at that hotel. We...

Apple Vacations / petra nachtigall

So

Representative PETRA NACHTIGALL behave as unprofessional and very unpleasend personality to even talk to when you need help. She cannot represent any company at all in any business . She told us i have three witnesses and this is all i need to defend myself. I will not travel using service...

Apple Vacations / rude and unprofessional

Ka

2nd year for problems with Apple Vacations. Dominican Republic Apple Representative was extremely rude to myself and my husband at the Grand Bahia Principe Ambar regarding our transfer for departure. When we got to the resort we were given an invitation to a briefing regarding shore...

Apple Vacation / usa3000

Ge

We had a great vacation in Punta Cana, Gran Bahia booked through Apple Vacation. We purchased Preferred package with coupons for drinks and snack boxes. On the return flight, Oct 17, 2010, USA3000, FLT1033 from Dominican Republic the flight attendant announced that there is no vodka, or no...

Apple Vacations / cannot be trusted

Pa

My family booked a all inclusive vacation at the Iberostar Paraiso Lindo Resort in Mexico (40 miles South of Cancun) based upon Apple's recommendation/rating system and the reviews they posted online. Apple advertises theParaiso Lindo as a "ALL INCLUSIVE VALUE ADDED" Resort with a 5 ...

Apple Vacations / apples discription of the resort cannot be trusted

Ap

My family booked a all inclusive vacation at the Iberostar Paraiso Lindo Resort in Mexico (40 miles South of Cancun) based upon Apple's recommendation/rating system and the reviews they posted online. Apple advertises the Paraiso Lindo as a "ALL INCLUSIVE VALUE ADDED" Resort with a 5...

Apple Vacations / late flight

Jd

I have taken 5 Apple Vacations and have had problems with at least 3 of them. My husband & I were going to an all-inclusive resort in Mexico the first week of February, 2010. Our flight was scheduled to leave O'Hare at 6:30 a.m. All of the passengers were boarded & then the captain...

applevacations.com / dishonest to customer

Al

I recently booked a Korea tour through Apple Vacations & Conventions Sdn Bhd / Apple Holiday to Korea. The trip was scheduled for 22 December 2009. I paid a deposit of 4 persons on November and full payment was made in full before 3 weeks for the departure date. Two days after the full...

Apple Vacations / avoid at all costs

Bu

I would not recommend booking a vacation through Apple Vacations by TravelTrek in Woodland Park for the following reasons: We booked our vacation a year ahead of time and put down a deposit to lock in the price. We thought at this point we could move on to other things knowing our vacation...

Apple Vacations / refund

Ea

i am awaiting my refund for my cancellation due to health problems. i was told, as was my travel agent, that it would be forthcoming by friday october 31st 2008. what is the status of my refund as i am in a very serious financial, crisis at this time, with fraudulant activity on my checking...

Apple Vacations / bad service

We have been Apple Vacations very satisfied customers three times in the past and had our hearts set on Puerto Vallarta in February. However things dont always work out the way we want. My wife, Gayle, has stage four lung cancer that she has been fighting since November of 2006. She ha...

Apple Vacations / misrepresentation of resort

Li

I will never use Apple Vacations again!!! They sold me a square deal vacation to Punta Cana and assured me that all 4 resorts in the square deal would be a 6 golden apple resort. They advertise a 6 golden apple as high level of luxury. Well when we arrived at the airport we were given...

Apple Vacations / apple reps laziness cost us thousands

Ci

We used Apple Vacations for a trip this spring 2008 to Punta Cana we first tried booking online directly with Apple that didnt happen we had tom go thru a travel agent. no biggie we got the same price unfortunately when we got to the Ohare Airport for our 6:00 a.m. flight at 4:30 the apple...

Apple Vacation / discrimination!

Ba

I had a group booked with Apple Vacations traveling to Cancun flying USA3000. I had a gentleman who needed to travel with the Inogen concentrator. When we booked him the agent never told us he could not take it. This gentleman feels he has been discriminated against since all the other...

Apple Vacations / did not honor refund/price guarantee

Ca

We booked an Apple Vacations trip to Mexico In August, 2007. The trip was scheduled for Oct 20 thru Oct 27th, 2007. We booked with Apple with the understanding that you have a price guarantee. I contacted Apple Vacations at 11:56 am (CST) on Monday, Oct 15th to inquire about the price guarantee...

Apple Vacations / worst customer service ever!

Eu

I have had a Hawaii vacation purchased from Apple Vacation. The situation was similar to the described here - itinerary they sent us contains wrong time of departure. When we came to the airport they simply refused to even talked to us. I have simply stocked in the airport WITH 10 MONTH...

Apple Vacations / you dont always get what you pay 4

Em

Well well apple vacations told me they would get back to me about my vacation complaint in 30 days? My vacation was in june?what year will they respond to my complaints? We paid for an ocean view and got palm trees, watered down drinks, one crowded pool, old workout equipment, expensive...

Apple Vacations / waste of time and money!

Kr

Apple Vacations www.applevacations.com Went to San Jose Cabo on Sept 18 to stay until Sept 25th. Booked with Apple Vacations. I choose Presidente Intercontinental bc is was all inclusive but because Apple rated it a 5 star hotel. Trust me this is not a 5 star hotel. When we checked in...

AppleVacations / fraud and cheating!

Cr

This is not the first time I used your Company to travel. We do it because we always find what we are looking for, a nice Hotel, Delicious food, drinks and a beautiful place as a resort. to rest and relax. Ritz of Acapulco was nothing like we were expecting!!! We were so disappointed , I...

Apple Vacations / poor service!

Em

Went on our overrated overpriced honeymoon disaster. Jaccuzzi tubs big enough for midgets, wateredown drinks, one very crowded pool, ocean view room if you could see through palm trees, lousy beach, disco that catered to young couples,state of the art old fitness equipment, souvenir shop...

Apple Vacations / complete disaster from the beginning!

La

The vacation was a complete disaster from the beginning. There was no communication with the North American Airline or Apple Vacation. The hotel was horrendous; there was no security, they gave 2 room keys to other people with no identification, it was filthy and the customer service wa...

Apple Vacations / voucher vs. cash

Mi

There is no clear definition on the website, on the phone message system, or in the conversations that I had with the initial customer service representative that I could not cancel my vacation and get cash back. This is kind of a double ### because of the new legislation on leaving the...

Apple Vacations / I will never use apple vacations or destinations travel again!

De

Below is the text of a letter I sent to John Mullen, President of Apple Vacations and their response. 4380 Bunting Ln Columbus, IN 47203 January 6, 2007 Mr. John Mullen President Apple Vacations P.O. Box 6500 Newtown Square, PA 19073 Dear Mr. Mullen, I am writing to let you know of...

Apple Vacations / overcharge problems!

Apple Vacations was chosen to help our friends & family travel to Cancun, Mexico for our May 2006 wedding. The majority of our guests were leaving Dulles International Airport and purchased the land & air accommodations through Apple Vacations. The week prior to our wedding, the package...