Americas Best Value Inn
reviews and complaints

I went there Thursday night to stay at your facility I pay $124 for room I only wanted a one bed they were all out they only had two pets available upon reaching the inside of the the TV was not working it hasn't worked all that night and into the morning there is burn holes in the sheets on the left side bed of the room the facility was mediocre at Best I called the attendance at the front desk and let him know the situation he said that he would make a note of it when I came downstairs the next morning I went to my car and I noticed there was a Subaru parked right next to it that had ordained my car I went in and talked to the employee and told her what happened she seemed like she didn't really care she said that she would have to look at cameras and we have to get back to me I had just came to this town because I had an interview the next morning she then took pictures oh the damage and I took pictures of the car she told me that the manager would be there at 11 I told her fine I will call upon calling she told me that her manager was not there I said I was told that she was going to be there at 11 and then she said oh hold on she's here I thought that this was very unprofessional telling me that she wasn't there when she supposed to be this is stablishmant isn't very professional she didn't told me that she could do nothing about the door ding and did not find anything on camera and apparently the camera was pointed right to the car she didn't inform me that she would only give me 10% off of the room because of the TV not working and establishing it not being very clean I said fine refund it to my card because I'm not coming back she first told me that I could get a discount on a room on a future visit I told her I was only there for a day for interview unless you can refund my card said that was fine but is now Tuesday and I just called and there was no refund issued to my card and the clerk on duty said that she was not there and would not be there until tomorrow I told her that I was wanting a full refund now because this is very unprofessional and the way they treated me and the way they looked at the situation could have been solved a lot better they were very rude and saying that they can't do anything for me I can be reached at [protected]

I booked a room for 200 and when I got to the room at 5pm, the room was dirty. I went to the front desk to tell them and they sent someone to reclean the room. Two people came to clean the room, which I didn't understand why she came to stand.After the guy finished, it was still rice on the floor. I would have wanted my money back but I wouldn't have anywhere to go, I drove 10 hours.

I paid 200 dollars, the least I could have in return is a decent place to rest. Someone has to do something.

I made a reservation online with booking for a room for one night (July 5th). I checked in with my 12 year old son. As soon as I checked in I went to the restroom and noticed a large roach or water bug. Very creepy. So went to the front desk and asked for another room. He was polite and apologized.

We checked into the 2nd room and checked the restroom right away. There were numerous large ants in the tub. Mind you I just got bit 4x by ants earlier in the day. I asked to check out. The front desk guy did not apologize and was a little bit rude. All he did was refund me the money and not offer or recommend another place to stay.
We ended up in Albuquerque for the night, and not at a America's Best Value Inn that's for sure.

I can't imagine what the rest of the room/bed looked like if there were bugs in the restroom.

Paid in good faith when I arrived the front desk was rude and unprofessional. Had my son with me who suffers from epilepsy was taking him overnight to stay before having an infusion done .there were people running up and down stairs and smoking our room smelled so much like marijuana and cigarettes we couldn't breath the shower floor was dirty and there was a water bug on the carpet . The beds smelled like smoke as well . I let the front desk know and she did not offer a different room or hotel. Could not stay and they would not reimburse me .

I stayed 1 night at ABVI in Marysville California, I came home with bedbugs and now I have them in my house of which I have never had before. Also found a tick in the hotel room. I am so disappointed in this 1 hotel as I use your hotels most of the time and have been satisfied. Please call me back so we can get this taken care of. And it is the only hotel I have stayed in recently.
My phone number is [protected]
Thank you

I booked two rooms July 12 at 11:59 pm in Calera, Al. I had a party of 6 including a toddler that had been traveling for 11 hours. We were tired and tried to go to bed even with the room conditions. Room number 1: the walls were covered in marks and stains, the floor had stains, the bathroom had hair all in it, the box springs were exposed receiving stains. Room number 2: smelled of smoke, the toilet was not clean, stains on the wall, the chain was missing from the door to secure it. My husband checked us in I didn't release the room was not prorated until I started to check out. I asked if that was the best rate possible considering the poor room conditions the front desk said a rate is a rate which is untrue. The front desk also stated that we should have checked out if we were unsatisfied with the conditions. Rates can be discounted based on quality of room conditions and prorated based on length of stay. The rate and the room conditions did not match at all.

i was employed from may 7 2019 thru june 28 2019 ok > my employer was paying me a dollar per room below min wage ok worked from sun up to sun down >ok says i owe him 645 dollrs of rent for room which i deny an was paying me cash wast taking out taxes which i filled out a w2 form allowing him to withheld taxes which he never did a has been avoding all my phone calls mr gorbin patel an owner ron patel doesnt return my calss an ignores calls an last phone as of july 4th 2019 when i spoke to mr gorbin patel he sated to em that i never was employed by him whuchis false i work for him for about 2 months i need my last paycheck

Room reeked of Dog urine, beds sunk in the middle. Worse 2 nights of my life I couldn't enjoy the 4th of July festivities because I could barely walk because of the beds uncomfort. The sink didn't drain, was clogged took a night to get water to go down. The room was really muggy and since there was no air conditioning I peed the window. The window didn't have a screen on it which in turn filled room with mosquitoes. So that was a fun treat being ate up by mosquitoes all night in a room that you couldn't take a real breath in because of the stench and in an uncomfortable bed I couldnt sleep in.