Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Appliances American Standard American standard toilet casting/ glazing defect.
American Standard

American Standard review: American standard toilet casting/ glazing defect.

F
Author of the review
10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased two American Standard toilets and they appeared in normal condition. After installing both toilets and the removal of porcelain dust at the bottom of the bowl I found casting and glazing defects. This looks like an untidy toilet even though new. I wrote and complained to customer service and he recommended a concealment product. He didn't have the time to tell me which one. I would have to ask Porc-A-Fix distributor. I was surprised at how rude this was especially since I shouldn't have to fix a new toilet.

Claimed loss: Labor, time lost pursuing remedy, and probably replacing the two toilets again.

Desired outcome: Having the company, at their expense, replace both toilets.

Confidential Information Hidden: This section contains confidential information visible to verified American Standard representatives only. If you are affiliated with American Standard, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More American Standard reviews & complaints

American Standard - do not buy american standard sinks! 75
American Standard - fraud
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Standard - home mortgage take over payments 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Standard - american standard housing 4
American Standard - rent to own 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Standard - Defective shower bar that doesn’t shut caulking cracks and needs repair
American Standard - Delays and then kept my deposit
American Standard - Hot water heater
American Standard - stainless steel sink
American Standard - Air conditioning system
View all American Standard reviews and complaints

  1. American Standard Contacts

  2. American Standard phone numbers
    +1 (800) 442-1902
    Click up if you have successfully reached American Standard by calling +1 (800) 442-1902 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (800) 442-1902 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (800) 442-1902 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (800) 442-1902 phone number
    United States
    +1 (800) 387-0369
    Click up if you have successfully reached American Standard by calling +1 (800) 387-0369 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (800) 387-0369 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (800) 387-0369 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (800) 387-0369 phone number
    Canada (Outside GTA & Mississauga
    +1 (800) 839-1200
    Click up if you have successfully reached American Standard by calling +1 (800) 839-1200 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (800) 839-1200 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (800) 839-1200 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (800) 839-1200 phone number
    Mexico
    +1 (905) 949-4800
    Click up if you have successfully reached American Standard by calling +1 (905) 949-4800 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (905) 949-4800 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (905) 949-4800 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (905) 949-4800 phone number
    Canada, Head Office
    +1 (905) 306-1093
    Click up if you have successfully reached American Standard by calling +1 (905) 306-1093 phone number 0 0 users reported that they have successfully reached American Standard by calling +1 (905) 306-1093 phone number Click down if you have unsuccessfully reached American Standard by calling +1 (905) 306-1093 phone number 0 0 users reported that they have UNsuccessfully reached American Standard by calling +1 (905) 306-1093 phone number
    Greater Toronto Area & Mississauga
    More phone numbers
  3. American Standard emails
  4. American Standard address
    1 Centennial Avenue, Piscataway, New Jersey, 08855-6820, United States
  5. American Standard social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2025
  7. View all American Standard contacts
American Standard Category
American Standard is ranked 40 among 323 companies in the Appliances category
#38 Black & Decker Black & Decker #39 Goodman Manufacturing Goodman Manufacturing #40 American Standard American Standard #41 Culligan Culligan #42 Hamilton Beach Brands Hamilton Beach Brands
American Standard Alternatives
Chop Box 6 reviews Radco Refrigeration and Appliances 14 reviews ABW Appliances 5 reviews Arctic Spas & Leisure Products 1 review American Water Distillers 3 reviews