The complaint has been investigated and
resolved to the customer's satisfactionResolved American Honda — extortion
resolved to the customer's satisfaction
I leased a 2008 honda accord in dec 2007 from bay ridge honda. Their salesman (tony) said "I want you to walk out of here with a new car". I advised him that I had smg (auto appraisers) coming to my house to look at my 2005 leased honda because it was due to be returned. He advised me that bay ridge honda would except the car back and that I can cancel my appointment with smg. I did just that. Tony looked over my car inside and out took the license plates off the car and put them on my new leased vehicle. He stated the car was fine but he never gave me anything to sign. About a month after I recieved a letter from american honda that I owe $2400. For damages on the 2005 honda. They stated I had hood gauges and dents in the fender and $600 worth of "hale damage" on the roof of the car. I called them immediately and asked them for pictures of the damage. They told me they did not have to furnish me pictures I then asked them the location of the car. They put me on hold then told me the car was in leesburg. Missouri. I am in staten island. After many phone calls and threats by american honda the amout they claimed I owed for these so call damages changed. It went from $2400 to $1100 to $695. I was also offered a chance to cut the $695 in half if I sent them a check. Although enticing I refused because there was no damage on my car. To this day they are threatening my credit and refuse to listen the collection agents are thugs and nasty. I have had four hondas and never had a problem. I blame bay ridge honda and their salesman because they were just interested in selling a car. And I blame american honda for the terrible way the have treated a long time customer. Oh by the way I was over the mileage on the 2005 honda, and recieved a nice letter from american honda waving the $93 because I was a valued customer??? I guess my next step would be small claims court against bay ridge honda (who never answered my request for help) and american honda.