American Home Shield [AHS]
reviews and complaints

in July the downstairs air conditioning unit stopped cooling. AHS sent out two vendors who were both here for 5 min max stating that someone bent a coil on the outside unit and that's why its not functioning. We never touched the unit in 20 years. I called out Marc Wilmer Air and Heating and they did a leak test and found that 1. the outside coil was NOT bent 2. the condenser in the attic was leaking and needed to be replaced. They replaced it, added freon and the unit is now functioning. I want to be reimbursed for the $1500 AC max on my policy due to the unit malfunctioning and being the cause of the AC not working.

Please respond within 72 hours or I will escalate to the Better Business Bureau and/or small claims court.

Sincerely, Karen Doty

[protected]

Been dealing with this oven issue since April 2023, it is now November 1923. There was a carbon monoxide recall zline had a company come out and fix it, since then the oven only cooks from the bottom and never cooks. Anything on the top, example 3 hours to cook two chicken breasts I have had multiple companies come out through American home shield explaining they cannot fix the line. Had AAA home services out three times even explained to a representative at American home shield that they do not work on the line. I have been going back-and-forth with American home shield. Their notes are all screwed up. They’re saying it’s a cooktop when it’s the oven they’re saying they send me the escalation. Nobody knows what the heck is going on. We have been with them for years and years probably a good 25 years and have never had such a problem with so many people example, escalation department, Allison, Hazel, Melanie.

I've been with AHS for many years. I had emergency that came up in my main bathroom shower/tub pipe faucet leaking. We tried to stop the leak but was unsuccessful. If you put in a service request, it takes days for someone to come out. This couldn't wait, so, we called someone to come out to fix the problem. The bill was a little over $1400. I called AHS and they said submit the bill by email, they will look it, and I would be reimbursing the amount and subtract the $100 service fee. Well, found out today that Iam not going to get a reimbursement. So, I cancelled my contract. I had problems with AHS in the past not fixing the problem or getting a replacement/new item. I am no longer and never be a client with this company again. This is a scam.

I have tried five times to cancel this account. I had words with one of your service people on escalations. I have been with you for 11 years in the last year. Service has been atrocious. All I want is out of my contract. I don’t owe you any money you keep trying to collect. I’m sick of this. What do I have to do to make you go away? I have sent emails that doesn’t seem to work.

Connie Eitel, 22114 N 79th Dr, Peoria, AZ 85383

I'm complaining cause months ago I noticed a charge on my bank statement from american home shield for $99. I had only inquired about the services they off and never once agreed to join or use their services. So I called and asked for the money to be refunded and since have only got the run around. I have called several times and still nothing at all is resolved. Here we are rolling on almost a year later and still cannot get an answer as to why or how I don't have my money back. Its coming up on the time for me to consider taking legal action.

MY debit card was on file with you and since my wallet was lost and someone tried to use one of my cards, all my cards were changed. This happened around Oct 10. Meanwhile I suffered a pulmonary embolism and was in the hospital and didn't have access to my computer to update my debit card information on your website. Could you please waive the late fee and charge me the $49.00 as advertised on your gold plan? I already updated my payment information on your site. Thank you. mike Krecklau

10/3/23
Tech came and saw the broken handle.
He said it is old and they break all the time & he had the same call on that morning.
Before he left I ask if he saw any sign of miss use or abuse, he answered NO it's just old.
Now AHS claims he said I pushed too hard, which I did not do.
AHS refuses to provide me any paperwork or proof.
The vendor say they can't because it is AHS's report.
I've been a customer for over 20 years and this is outrageous.
Jack Sheppard
[protected]

The AHS contractor determined that my furnace needed to be replaced. I got an estimate of the cost to replace it at $5000 total for everything. AHS told me that I would have to pay their contractor $1900 out of pocket for non covered cost. I asked them to just provided me the maxi reimbursement of $5000 and I have it replaced. This would be cheaper for everyone. I noticed when I got my water heater replaced that what I paid out of pocket would have covered an entire installation including the water heater. It appears AHS is complicit in contractors ripping off clients or they outright condone it as an incentive to the contractors. If I do not get resolution I will be looking to start a class action lawsuit. Sure lawyers will line up to take it.