American Home Shield [AHS] review: Dispatch: #261447928 Requested: 08/20/23

Repair ticket was opened in AUGUST and it's still not fixed. The repair company have been out to my house 7 times. I complained to AHS and now the repair company CLOSED THE TICKET (while item is still broken!) and started a new one.

I've been told by 2 repairman with AZA Appliance that they've been unable to find replacement parts as the cooktop is now obsolete. They didn't leave yellow sheets at the visits but I have video camera footage of the repairman coming out. They just keep coming out over and over replacing the same parts and it's still not working. It seems that the repair company is either lying to AHS about the true status of this repair item or both companies are committing fraud. But after complaining to AHS 2 weeks ago, AHS has done nothing to resolve the issue. I will be filing a complaint against both the repair company and AHS if this issue isn't resolved before Dec 15, 2023. It clearly states in the contract that the item will be replaced if parts are obsolete. I expect either a replacement or cash equivalent to replace the cooktop.