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American Home Shield [AHS]
American Home Shield [AHS] Customer Service Phone, Email, Contacts

American Home Shield [AHS]
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American Home Shield [AHS] complaints 1342

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7:17 pm EDT
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On Thursday, September 14, 2023, I had a Whirlpool refrigerator delivery scheduled for my home. The refrigerator was a replacement approved by my American Sheid Home Warranty due to my old refrigerator going out of service. I selected a Whirlpool Refrigerator as the new replacement. I was originally scheduled for delivery on Sept 11, 2023 (between 8 am-12...

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7:03 pm EDT
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American Home Shield [AHS] Pool filter motor repair

To whom it may concern:

This is Dong Wang, My contractor number is [protected]. My address is 1122 Ascott Valley Dr, Duluth, GA 30097. I talked with Kathy who asked to email you my motor replacement receipt f

My filter pump's motor was found to be broken by my pool service company staff on 4/14/2023 and I was informed that a repair technician was sent to diagnose the problem. After the diagnosis, I was told my old Pentair pump's motor was broken and needed to be replaced. Please see the attached picture-old pentair motor- broken, New centurion motor-installed.

The cost of the motor replacement was $600 and diagnosis fee was $135 and O-ring gasket kit was $40, total $775.

I would like to have a reimbursement for these fees.

Thank you very much! Please feel free to contact me if you have any questions.

Dong Wang

Desired outcome: reimbursement of $775 motor replacement fee

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11:40 pm EDT
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I have requested a breakdown of what is covered and what is not covered. I have spoken to manager in customer service who assured I would get a copy emailed and hard copy mailed to me with breakdown of cost for repair and what is covered, but nothing--WHY? Dispatch: #[protected] Requested: 08/22/23 Status Estimate: Partially Approved Air Conditioning...

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8:35 am EDT
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Wednesday Sept. 6th we opened claim #[protected]. Our ticket was assigned to CityLine Air Conditioning, Service tech Santino Williamson. Mr. Williamson' verbal diagnostic was leaking coils and failing compressor. He communicated to my wife an estimated cost to repair @ approximately $4500. I spoke with Mr. Williamson later in the afternoon and he informed me...

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5:46 pm EDT
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American Home Shield [AHS] Wont cover any costs for plumbing

The drain pipe came loose from our shower so we called our AHS warranty to fix it. We paid 100$ for the call but they said we would have to pay in full for the repair to be done costing 900$! To reattach a drain! We cancelled the call because they offered no solution or refund and we're out 100$ and still have a broken drain. BAD CO, WONT PAY CLAIMS

Desired outcome: Service call refund

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11:52 am EDT
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Hardworking Americans pay a monthly fee for home warranties because we cannot afford a major breakdown. In addition, there is another fee for a service call. However, home warranty companies choose to work with sub-par or totally incompetent contractors who either, can’t get the job done correctly or misdiagnose the issue and fix anything that comes to...

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10:36 pm EDT
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I had my AC unit worked on several times this season. This last time has been extensive heat and that is when AHS and their assigned contractors got slick! I have had to file and pay their $125 deductible 3X now. July 05, 2023 was our first of horrible results of AHS backing us - they send a contractor by the name of Service Contractors' of Texas -...

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5:16 pm EDT
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I call American home Shield about my air condition not working on August 25, 2023. American Home shield sent out: Camden service 3502 Colerain Rd Kingsland GA [protected] to come out to my home on August 28,2022. The gentleman said we need hold new air conditions. On September 5, 2023, When I call let them know what company said. I was told by...

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11:43 am EDT

American Home Shield [AHS] AC service request

I am very disappointed with the American Home Shield Customer Service. Initially I opened the AC service request by July 17.  AHS assigned SUB ZERO MECHANICAL LLC. a very rude and incompetent provider. I requested another contractor and AHS appointed Crispy Air and Heating. Another incompetent provider, after they fixed a freon leak the AC stopped working completely. They ordered the compressor to wait another 2 weeks, the AC still did not work. They waited on a thermostat another week; the part did not arrive on the day scheduled.   In the meantime, the temperature inside was 88F while outside 110-116F. I have elderly people inside, they almost passed out. I made multiple calls to the escalation dept, I opened a complaint, and nobody got back to me. It is unacceptable to wait more than 6 weeks to fix an AC. I am determined to cancel out my contract with AHS, this is a scam.

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3:32 pm EDT
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American Home Shield [AHS] AC repair

dispatch number [protected]

Service provider contacted me on 22 Aug 2023 saying the part they need to order will take 2-3 weeks.

On 23 August I requested that AHS provide a cash out value amount so that I could decide how to go forward. Was told by the agent it would take 24-48 hours.

I followed up via chat multiple times, the most recent times on 28, 29 August and again on 1 September. Each time the same story: give us more time. I asked for the number of the agent or manager but was not given any.

Desired outcome: I want to know the cash out value today (1 Sep 2023) so I can decide whether to order the part and take another 2-4 weeks before repair or take the cash out and go to another service provider who can install much sooner.

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1:48 pm EDT
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American Home Shield [AHS] Home warranty

Please do not sign up with this company! They may very well be the worst company that I have ever dealt with! I’ve been a customer for several years, and the most recent experiences have been horrible! I had two separate issues with my Pool neither one of which was resolved. I was charged $100 for each service incident and they continue to charge me monthly. I have attempted to cancel multiple times, and they refuse to cancel me even though I was told that I was canceled! I told them that I had canceled multiple times and they said I was canceled yet they keep charging me! This is a fraudulent company!

Desired outcome: I wish to be permanently canceled and reimbursed!

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11:45 am EDT

American Home Shield [AHS] Coverage policy

AC system needed service... low on freon.ac unit freezing up.

Technician who arrived was great... but AHS claims rep, was insulting.

Offered $10 per pound for needed freon (3 pounds), no stop leak authorization... our out of pocket expenses — $460

We have had AHS for a number of years, Kind of BS, when you pay for the top of the line coverage.

Really expected to be treated better

Desired outcome: Provide coverage as advertised

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10:11 am EDT

American Home Shield [AHS] Refrigerator Repair ID: #[protected] Dispatch: #[protected],

We filed a work request, Dispatch: #[protected], on Aug 14th and it is now Aug 31st to have our refrigerator repaired. The fridge is not cooling but the freezer is working.

They assigned one contractor who doesn't service our zip code. Then Sears was contacted by them and they were here within an hour but AHS put the wrong repair code in so they left.

We have contacted AHS every day and keep getting told they have escalated the ticket and that the dispatch department will contact us within 24 hours. We are still waiting.

They have offered for us to hire our own company but the last few times we have done that we have not been reimbursed for the repairs so we will not go that route again.

the serial # is: W76643BDA00544Z

model #: RF32FMQDBSR/AA

Desired outcome: To have the refrigerator repaired or replaced ASAP

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7:30 pm EDT
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We have been a policy holder with AHS for a year now. We have only had one service request (10/22) since becoming members. We wanted to have a winter furnace service which is covered under our policy. I called to schedule the service and they said a technician would call us to schedule. Almost a month later they couldn't find a technician to work with us so...

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8:28 pm EDT
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American Home Shield [AHS] Ac repair.

Have waited over a month for an AC repair. They sent out to vendors. 1st one was never authorized to do repair. 2nd vendor said same problem existed and have never responded to my calls even though AHS stated I needed to contact them. Everytime I contact AHS I'm given a different explanation of the problem and told it will be resolved in 24-48 hrs. It has been three week since reporting the AC problem. They ate horrible and constantly lie to me about status and solution.

Desired outcome: Fix my AC. That is what I have paid them 5o do.

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Kirk J
Biloxi, US
Aug 31, 2023 3:17 pm EDT

This sounds like you wrote it for me. Exact same thing going on with me. Now they say they have both diagnosis from vendor 1 and 2. They found the same thing which ultimately means replacement of my ac system. im told adjuster is making a decision, its been 3 days now! Damn!

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11:45 am EDT
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Good Evening, I am an American Home Shield policy holder and recently had some plumbing issues in my home. The problem began on 8/13/23. The hot water to two of our sinks and our main shower lost pressure. I immediately submitted a claim through the website. A company from Athol, Idaho was assigned to the request (we live in Spokane Valley, WA...

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5:12 pm EDT
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August 23, 2023 at 4:40pm I spoke to Tylor regarding my credit card being billed for $121.99 as opposed to $79.49. When I called my credit card they told me that amount was charged in June, July and August.. unfortunately I’ve been ill over the past several months so it was noticeable until now. I never received an email regarding the renewal and the...

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4:35 pm EDT
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American Home Shield has offered us $596.56 cash-out and $3,523 out-of-pocket paid to their 2-star ‘service contractor’ provided by American Home Shield (AHS). We were not satisfied with the diagnosis provided by the service contractors provided through AHS. Therefore, we decided to get an accredited source (out of pocket), to render an independent/second...

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11:46 am EDT
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American Home Shield's mission statement is "To empower homeowners to feel confident and in control of their home. We want to help you keep your home running smoothly, all the time. We aren't insurance. We provide plans for people with home systems and appliances they'd like to keep in working order, regardless of their age or condition." The mission...

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10:29 pm EDT
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My name is Alexandria Dutton I live at 5539 Leinster St, Canal Winchester, OH 43110 I have been trying to get my ac fixed since June. Its been nothing but back and fourth and I gave heating a cooling 450.00 cash for a compressor well the guy said I had a nail in the pipe and had to be patched or replaced well havac company told me they don't replace it ...

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About American Home Shield [AHS]

American Home Shield offers home warranty plans that cover the repair or replacement of major home systems and appliances. Their services are designed to mitigate unexpected costs for homeowners. Plans can be customized to cover items such as HVAC, electrical, and plumbing systems.

American Home Shield [AHS] Customer Reviews Overview

American Home Shield (AHS) offers home warranty services that cater to homeowners looking to protect their appliances and home systems. Their plans typically cover the repair or replacement of major components of household systems and appliances that break down due to wear and tear. AHS provides several coverage options, including a Systems Plan, an Appliances Plan, and a Combo Plan that combines both. Customers can also add on coverage for items not included in the standard plans. The company facilitates a network of service contractors to perform the covered repairs or replacements.
How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

Overview of American Home Shield [AHS] complaint handling

American Home Shield [AHS] reviews first appeared on Complaints Board on Aug 22, 2006. The latest review AC / heating was posted on Apr 18, 2024. The latest complaint Furnace was resolved on Nov 12, 2022. American Home Shield [AHS] has an average consumer rating of 1 stars from 1361 reviews. American Home Shield [AHS] has resolved 56 complaints.
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  1. American Home Shield [AHS] contacts

  2. American Home Shield [AHS] phone numbers
    +1 (800) 735-4663
    +1 (800) 735-4663
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    For Real Estate Professionals
    +1 (888) 682-1043
    +1 (888) 682-1043
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click up if you have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number
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    Warranty Services
    +1 (800) 858-1922
    +1 (800) 858-1922
    Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click up if you have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number
    Customer Support
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  3. American Home Shield [AHS] emails
  4. American Home Shield [AHS] address
    860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
  5. American Home Shield [AHS] social media
American Home Shield [AHS] Category
American Home Shield [AHS] is related to the Insurance Services category.

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