American Home Shield [AHS]
Reviews and Complaints

I have been waiting for parts since June. It is now September my refrigerator temperature is 49 degrees. They have 2 of the 3 parts and offering a cash out on the part that is not in stock. The other parts are available but I will not be compensated for those parts even though I do not have them in my possession.

I am told that the fan is on back order and is not expected to be in until November 2023 and then there is no guarantee that will happen. This has been the worst experience ever, when it comes to customer service. Every person that I spoke to have been like robots reading from a script. No one really cared about my situation or made an effort to help me. I have been offered $322 cashout to replace my refridgerator. I do not feel like that is a fair offer.

Terrible service, washer has been broken for over 3 months still not fixed, every time we call AHS we get a different rep that we repeat the story to them over and over again, they make promises and then nothing gets done about it. Even the tech they asked to come out to us, did a video call and did not even come out to see the washer and then when he did come out, he was terrible and did not fix the problem and then the tech told AHS that he replaced 2 parts which was a lie, no-one takes them seriously and that is why the washer is still broken 3 months later. I would not recommend AHS to anyone, unless you just want to pay and get no service. A total waste of money...

Our AC went out in August, we contacted AHS. They didn't respond until we started calling. They didn't find us anyone to work on our AC, and dispatch was and is still "pending" somehow. It took jumping through hoops to get approved to find an outside technician. We have been told numerous times that we will get call backs to let us know what is going on, and we don't. We have to call repeatedly and we (me, my partner, and the technician) get told different and conflicting information. No one at AHS actually knows what is happening due to "system errors," and they give us the turn-around. It has been almost a month without AC, because of AHS and their neglect. Our technician needs approval to do the work. He was told his diagnostic report was declined, I was told there is no record that it is declined. At what point will this become a legal issue? Soon if AHS doesn't fulfill their contract.

I am complaining about penalty charged. My tenant called for AC problem and the company refused to help saying I did not pay the monthly due on time. I talked to your representative and it took him about half an hour to find out that I had paid on time. Now my tenant sent me bill for $64 that your service man has charged for late payment. No bill has ever sent to me and no explanation. I always paid on time My contract is [protected]. Your company does not believe in keeping its clients happy. It exploits. Kindly refund $64 to me because I have always paid my monthly fee on time as the bank account attests to that. Thank you sir. Zabi Eltezam (For Afifa Usofi, my wife).

To whom it may concern:

This is Dong Wang, My contractor number is [protected]. My address is 1122 Ascott Valley Dr, Duluth, GA 30097. I talked with Kathy who asked to email you my motor replacement receipt f

My filter pump's motor was found to be broken by my pool service company staff on 4/14/2023 and I was informed that a repair technician was sent to diagnose the problem. After the diagnosis, I was told my old Pentair pump's motor was broken and needed to be replaced. Please see the attached picture-old pentair motor- broken, New centurion motor-installed.

The cost of the motor replacement was $600 and diagnosis fee was $135 and O-ring gasket kit was $40, total $775.

I would like to have a reimbursement for these fees.

Thank you very much! Please feel free to contact me if you have any questions.

Dong Wang

The drain pipe came loose from our shower so we called our AHS warranty to fix it. We paid 100$ for the call but they said we would have to pay in full for the repair to be done costing 900$! To reattach a drain! We cancelled the call because they offered no solution or refund and we're out 100$ and still have a broken drain. BAD CO, WONT PAY CLAIMS

I am very disappointed with the American Home Shield Customer Service. Initially I opened the AC service request by July 17.  AHS assigned SUB ZERO MECHANICAL LLC. a very rude and incompetent provider. I requested another contractor and AHS appointed Crispy Air and Heating. Another incompetent provider, after they fixed a freon leak the AC stopped working completely. They ordered the compressor to wait another 2 weeks, the AC still did not work. They waited on a thermostat another week; the part did not arrive on the day scheduled.   In the meantime, the temperature inside was 88F while outside 110-116F. I have elderly people inside, they almost passed out. I made multiple calls to the escalation dept, I opened a complaint, and nobody got back to me. It is unacceptable to wait more than 6 weeks to fix an AC. I am determined to cancel out my contract with AHS, this is a scam.

dispatch number [protected]

Service provider contacted me on 22 Aug 2023 saying the part they need to order will take 2-3 weeks.

On 23 August I requested that AHS provide a cash out value amount so that I could decide how to go forward. Was told by the agent it would take 24-48 hours.

I followed up via chat multiple times, the most recent times on 28, 29 August and again on 1 September. Each time the same story: give us more time. I asked for the number of the agent or manager but was not given any.

Please do not sign up with this company! They may very well be the worst company that I have ever dealt with! I’ve been a customer for several years, and the most recent experiences have been horrible! I had two separate issues with my Pool neither one of which was resolved. I was charged $100 for each service incident and they continue to charge me monthly. I have attempted to cancel multiple times, and they refuse to cancel me even though I was told that I was canceled! I told them that I had canceled multiple times and they said I was canceled yet they keep charging me! This is a fraudulent company!

AC system needed service... low on freon.ac unit freezing up.

Technician who arrived was great... but AHS claims rep, was insulting.

Offered $10 per pound for needed freon (3 pounds), no stop leak authorization... our out of pocket expenses — $460

We have had AHS for a number of years, Kind of BS, when you pay for the top of the line coverage.

Really expected to be treated better

We filed a work request, Dispatch: #[protected], on Aug 14th and it is now Aug 31st to have our refrigerator repaired. The fridge is not cooling but the freezer is working.

They assigned one contractor who doesn't service our zip code. Then Sears was contacted by them and they were here within an hour but AHS put the wrong repair code in so they left.

We have contacted AHS every day and keep getting told they have escalated the ticket and that the dispatch department will contact us within 24 hours. We are still waiting.

They have offered for us to hire our own company but the last few times we have done that we have not been reimbursed for the repairs so we will not go that route again.

the serial # is: W76643BDA00544Z

model #: RF32FMQDBSR/AA