American Home Shield [AHS] review: Claim # 427RSCI

Hello,
Today's date: 11/14/2023
Outside authorization was granted for us to get our automatic garage door fixed.
AHS Authorization #: 427RSCI
Invoice#: 6754
Amount: $421.00
Date: 05/18/2023
Not authorized: Invoice #6755
Amount: $70.00
Date: 05/18/2023

Both invoices were submitted by us to AHS. In addition the company that performed the service also submitted the same invoices to AHS. An AHS representative spoke to the service company to confirm amount(s) and invoice numbers as well as receipt of payment from us.

Several calls by us have been placed to AHS to inquire as to our $421.00 reimbursement, my records state over 9 calls. AHS representatives have been giving us the "run-around" so to speak. We have been asked to re-submit said invoices, asked to call back at later dates, re-send confirmation e-mails as well as all correspondence. All of which we have done.

I have been told 3 separate times that the reimbursement check has been cut and will be sent in the mail.
It has now been 6 months with still no reimbursement. In my opinion this is very unprofessional.
AHS is a very difficult company to deal with and I would not recomment them to anyone.