I am asking for AHS to replace my microwave. It has been nearly a month waiting to get my microwave repaired. The technician even stated it was sparking. I do not and I repeat DO NOT WANT MY HOUSE TO BURN DOWN! All because Sears can't do right by the repairs. I have waited weeks for them and when they did send the parts, they were old and damage. Now I am waiting on them to resend a new order. This is not customer satisfaction! I have been mistreated and I even paid $125 for service fee. Hell, a microwave is cheaper than that! Why am I been mistreated? I AM ASKING AMERICAN HOME SHIELD TO SEND ME A CASH OUT OFFER (REPLACE) this microwave before it burns my house down. Where is the corporate responsibility (CR) in AHS? I served 22 years in the US Army, and this is the treatment I get. Do right and replace this microwave before one of my family member get seriously hurt! The technician stated the microwave is sparking and the parts SEARS sent is refurbished and old and will not go inside my home. I willl not allow old parts to burn my house down. REPLACE IT PLEASE!
Claimed loss: MICROWAVVE IS INOPERABLE.
Desired outcome: CUSTOMER STATES HE WANT MICROWAVE REPLACED DUE TO SAFETY CONCERNS