The complaint has been investigated and
resolved to the customer's satisfactionResolved American Freight — typical bait and switch sales tactics
resolved to the customer's satisfaction
American Freight - http://americanfreight.us/
Typical bait and switch sales tactics with lots of grief and aggravation thrown in for good measure. Also, our experience echoes that of many others I've read here. We were sent a flyer with nice looking, seemingly cheap furniture--every poor person's dream. The bedroom sets looked great and the prices quite reasonable, so we made the 45 minute drive to the store. Once there, I saw that these bedroom sets were made of cheap press board with a fake laminate. I should have known better. We were immediately directed toward more expensive, more presentable stuff. Even the most of the more expensive sets had substandard, press board backings and fake wood laminate. I thought to myself that I'd just as soon go to Walmart if I wanted furniture of that caliber. The sales clerk also pointed us toward a set that had a cracked headboard and was scratched up, for over $600. However, I did find one set for more than I intended on paying because it was one of the few I could afford that was made of solid wood. The 'free mattress' advertised in the flyer they use to get people's ### in the store with that came with the set was about 3 inches thick--not enough for my cat to sleep comfortably--so I decided to hold on to my old one and they could keep it. Most of the bedroom sets I saw in the flyer and on the web site weren't even available at the store, either, and there was a limited selection of what was available in our price range.
To make a long story short, I paid for the more expensive set and was told they'd have to order it and it would be available in 4 weeks time. Fine. They'd call when everything came in to set up a delivery date. 4 weeks came and went and I got no call, so I inquired and they told me that that set was 'discontinued' after being put on hold so long I had to call back (how nice of them to let me know in a timely manner) and we could come in to pick another set out that was in stock. He said we could get a set for $100 more, which I acknowledged and appreciated. I found a set that was more expensive, but made with the same cheap materials as the others I looked at. A refund, they said, was out of the question. So I took that set, which was not really what I wanted, but better than a blank. I also want to add that this stuff is highly overpriced for the quality of materials that go into making it. I couldn't afford the other night stand, since they wanted $200 for it.
The day they delivered the set they told us that the chest was all 'scratched' up and a new one would be ordered once again. So that took another week of waiting. I was told it would be delivered on that Thursday and we waited until 11 p.m. They never showed. The next day it was delivered, with no explanation or apology as to why they didn't bring it when they said they would. Reading some of the stories here, I feel fortunate to have even gotten all the furniture at all. I can't see how this place manages to stay in business, so aggravating was the shopping experience. I would never buy furniture from them again.