Costway
reviews and complaints

As a potential customer exploring the realm of home goods, Costway emerges as a versatile haven for all your needs. With a rating of 4 stars, Costway has garnered praise for its good quality products, fast delivery, and great prices. Customers have expressed satisfaction with the range of stylish furniture, toys, decor, and home goods available. The experience shared by shoppers highlights the ease of shopping, quick delivery, and the overall quality of the products received. Costway's commitment to providing better products and services shines through in the positive feedback received. If you seek a reliable destination for your home essentials, Costway stands out as a promising choice for a delightful shopping experience.

My number one concern was that the topiaries would not scream FAKE to a passerby on the street. I anxiously opened the box and was pleasantly relieved that they were packaged securely and the individual leaves were slightly flexible. My husband is happy with them too, which is especially great. I put them in very attractive (plastic) urns from Home Depot and while they have a substantial weight to the base, I put small/medium sized rocks around the trunks to give additional heft and security from any windy weather. They jazz up the front door and certainly give a nice first impression to visitors.

I love it! I bought it for my boyfriend as a Father's Day present. The color is so unique and retro. The fabric feels expensive and velvety soft. The threads are consistent and the copper parts on the wheels make it look rustic yet modern. The chair gives a little as an option (pull the lever), so you can rock if you want. The support for my lower back is the perfect, it helps with my slouching. The height is adjustable, but he had to lower his work bench/desk to meet the highest setting. Buying the product was user friendly-not too many clicks. Delivery was fast and efficient. One of the best shopping experiences I've had online.

I purchase from Costway all the time. Recently an order of mine was lost in the mail. With no questions asked they quickly fixed the problem and sent me my order with very fast shipping. Costway has the best customer service I have ever seen. It can be very difficult to deal with customer service representatives online, its like they don't speak English: this is NOT the case with Costway. They also have the best prices and the fastest shipping anywhere. I LOVE COSTWAY.
A special thanks to Wendy(customer service rep. At Costway). That girl deserves a raise immediately. She is a pleasure to deal with and very professional. Give Wendy more money!
Thanks,
William

Solidly built unit that heats shower water in Wintertime warm enough for a comfortable shower, (Utah Winter temps can get in the single digits where I camp). The storage and carrying case is well thought out and built. Pressure is lower than my home shower as expected but is adequate for taking a shower and washing/rinsing my hair.
For my Wintertime car camping purposes I already have a stove and tent heater that run off of a 5 gallon propane tank and it was easy to get this to hook up to the same tank so as to simplify and streamline my fuel hook up needs.
This is the best camp accessory I have purchased in years for my car camping endeavors. Well done Costway!

Everything was exactly as described in the ad. Delivery was earlier than the 2-5 days of stated delivery time. Assembly was made by me in less than 30 minutes. I am very satisfied with the product. I already had in mind before seeing the ad as to what I wanted to enable me to have more mobility and a product that I could lift and place in trunk of my car easy and quickly unfold and ready for use. The price was great and I am a very satisfied customer. I have been stopped while using and asked questions about where I purchased it and let them take photos. I give a five star review of this product and to the Costway. Oh, and the seat is very comfortable for that moment that you must sit down for a time.

I was surprised to find bar stools that fit perfectly with my kitchen island. They are comfortable and unobtrusive but elegant in their design. The most important and unexpected thing for me however is the customer service I received. Having successfully assembled three of the stools, I ran into a problem with the fourth requiring some help to resolve. I requested a part which I thought would solve was the problem. My mistake was thinking I could fix it myself without help. I received the part without any issues. After experiencing more problems, they are sending me a new stool at no expense to me. I appreciate their generous offer and it's refreshing to know that customer service was beyond my expectations and shows that they take customer surface seriously.

This Cat tree was extremely easy to assemble, I am 40 yrs Young lol... I assembled it n about 20 minutes... My 4 cats instantly loved it! It & it keeps them off my furniture most of the time... It's been about 5 months that I have it & with 4 crazy cats I cant complain because it's holding up pretty well... The brown Hanging mice were the only things that were demolished pretty fast after 1 month but you can easily attach new toys to hang from it! If your cats love to play rough like mine, I suggest Tightening the screws very tight to avoid parts from being unscrewed... I would definitely recommend this Stylish looking Cat tree to any Cat lovers out there & to ESPECIALLY buy it from COSTWAY Because you WON'T FIND IT AT A BETTER PRICE ANYWHERE ELSE THAN COSTWAY!

Ordering and shipping was a breeze. Received everything nicely packed and in good condition. Putting together the 9-piece dining set was incredibly time consuming especially using an allen key tool to tighten without stripping. The pieces did not line up perfectly, so you had to work harder to get the screws started. Definitely a two-man job, one putting the pressure to line up the holes and the other working the screw in place. It took the two of us 6 hours, the whole time my husband saying he will never buy an item like this again that you have to put together. However, after all said and done. The dining set is adequate for what we intended to use it for. As the saying goes, you get what you pay for. I would rate this set as your average resin dining set. If you're looking for a higher quality set, then buy real outdoor wicker furniture. One more thing, the chairs are narrow. Will not be very comfortable for a large person.

This is the Costaway AX***US model car refrigerator. This thing is absolutely amazing. It works on either a 12 to 24 V system or 120 to 220 V AC. When on 12 or 24 V it has multiple power protection cut offs. These help protect your vehicle battery from overdischarge. It advertises as cooling down from 77 to negative 4 in only 30 minutes. Which I would say is right dead on I usually run it on my vehicle 12 V battery as well as a solar panel to help keep the battery topped off as I don't have a true deep cycle battery installed in the Jeep's yet. It also does come with a partition that separates the left hand side from the right hand side and allows you to run it as a new message received It also does come with a partition that separates the left hand side from the right hand side and allows you to run it as a Dual zone setup. I can include the partition in the video this time because I chose just using it for the 4th of July and fitting some of those larger bottles in there I didn't need having dual zones just having the 11 zone of cold I had to think I had to sit down to like 38? was plenty cold enough to maintain the temperature I was looking for.
Links:
https://m.costway.com/58-quarts-car-refrigerator-portable-rv-freezer-dual-zone-with-wheel.html?routetype=product&id=***&piid=

My daughter was so excited to receive the Costway baby stroller jogger when she found out she was expecting. I bought it through Walmart.com from Costway's third party seller. However, when it was time for my daughter and grandson to use the stroller, we found out that the tire was defective. Unfortunately, since I purchased it before my daughter delivered, it was now out of the 30-day warranty. To make matters worse, since it was bought through Walmart.com and not directly from Costway, the experience has been terrible on both Costway and Walmart's part. No one seems to want to address the issue of the defective tire, and it hasn't even been used yet.

Customers should be aware that if they are purchasing a gift in advance, such as for a shower, wedding, or birthday, they should probably NOT do it through Costway or Walmart. Instead, they should go to Amazon. Their customer service and returns are much easier and less of a hassle.

Costway has been of no assistance at all in regards to our defective device (wheel), and the stroller is sold out. They need to get a possible new tire from China, which will take more than 30 days, if they can even get it at our cost. As you can see, there is no dirt or debris on the tire at ALL. I have a new grandson who is 4 months old, and a daughter who can't use the Costway stroller now that he's old enough. It's so sad and disheartening. I will never suggest Costway or Walmart online again.

I would appreciate a replacement stroller for them to use NOW! I shouldn't have to purchase another one due to a defective tire. As an upset grandma from Ohio, I hope that Costway and Walmart will take responsibility for their product and provide a solution for us.

I recently bought a Costway 70 pint Dehumidifier from Walmart.com and when I opened the package, I was disappointed to find that the unit was damaged. The front was partially disassembled and there were little broken pieces of black plastic that fell out of the bottom of the unit. I was really bummed out about this, but I decided to take it to my local Walmart to see if they could help me out. Unfortunately, they told me that since it was a Marketplace item, I would have to contact Costway directly to get a refund.

So, I reached out to Costway and asked them to initiate a refund. They responded by asking me to send them photos of the damage, which I did. Then, they offered me a $40 refund and suggested that I keep the damaged unit to use. Obviously, I wasn't happy with this offer and I told them that I wanted a full refund since the unit arrived damaged. After some back and forth, they finally agreed to issue me a full refund.

Throughout this whole process, I found that Costway's customer service was a bit hit or miss. At times, they were responsive and helpful, but at other times, they seemed to be dragging their feet and not really taking my concerns seriously. However, in the end, they did the right thing and gave me a full refund, so I can't complain too much.

Overall, I think that Costway has some good products, but their customer service could use some improvement. If you're thinking about buying something from them, just be aware that there's a chance you might run into some issues. However, if you do have a problem, don't give up - keep pushing until you get the resolution that you deserve.

I am not happy with my experience with Costway. As a former business owner, I understand the importance of good customer service, but unfortunately, I did not receive it from Costway. I had a specific request for a blue footbath, but for some reason, my original order came in white. I explained that I needed the blue one for health reasons and even included photos of the one I wanted, but I was told that I could not exchange it. After asking to speak to a manager, they finally sent me a return shipping label.

To make matters worse, I was told that Costway could not expedite the order, so I had to wait for the new one to arrive. I was also promised a 10% discount for signing up with my email, but I never received it. Instead, I was given a $10 off coupon for my next order over $100. When I finally received the new footbath, it was the same white one that I had originally received, despite including photos of the blue one I wanted.

I am disappointed that it has taken weeks to receive the correct footbath, and I am frustrated that I have had to go through this process twice. As a customer, I expect to receive the product that I ordered, and I should not have to jump through hoops to get it. I hope that Costway can improve their customer service in the future so that other customers do not have to go through the same experience.

I gotta say, I really shoulda paid more attention to the reviews before I went ahead and bought something from Costway. My partner and I found a set on their website that we really liked, and despite seeing some pretty bad reviews, we decided to give them a chance. Big mistake.

First off, they say on their website that orders will arrive in 5 to 10 business days, but that was definitely not the case for us. It took way longer than that for our order to arrive.

Secondly, we spent hundreds of dollars on this set, and when we found out that part of it couldn't even be assembled, they only offered us a measly $10 refund as an apology. It took a whole month of back and forth via email to get that up to $30, and even then, we were still pretty unhappy.

We took the time to take pictures of the defective parts and send them to Costway, but a month later, we still haven't seen any progress. Every reply we get from them feels like they're treating us like we're brainless children who can't think for ourselves.

To make matters worse, we can never seem to reach anyone by phone, and it takes more than 24 hours to get a reply via email (if we get one at all). And get this: out of the four pieces that make up the set, they only want to acknowledge that one piece is defective when there are actually two.

Honestly, I've had it with this company. Like someone else's review I saw out there, this is the first time I've ever left a review like this for a company. I think it's important to recognize good customer service, but when it's bad, people need to know.

Costway likes to compare themselves to Amazon, but they're light years away from them. I just hope that my review, along with the many others on this site, will help people stay away from a company like Costway that doesn't seem to care about basic customer service satisfaction rules.

And let me tell you, as someone who works in the customer service field, I can attest that they are bad. If I could give them zero stars, I would.

I bought an inflatable hot tub from Costway about a month ago. I read the instructions carefully and assembled it correctly. The instructions say to change the filter monthly, but I only used the tub four times. Unfortunately, the tub never got hot enough. The instructions say it should reach 104 degrees, but it was only lukewarm at best every time. I even put an extra blanket on the unit and pillows over the hot tub cover to try and get it to heat up, but it took over three days and still didn't get hot enough.

Another issue I had was with the bubble mechanism. When I turned it on, the temperature gauge started increasing and decreasing rapidly. I contacted Costway via email to report these issues, but it took them days to respond. They asked for a video, which I sent them clearly showing that the tub wasn't reaching the right temperature and that there was a problem with the bubbles.

Their response was disappointing. They told me that I needed to have the lid on to heat it up and asked if I had changed the filter after using it four times. I replied that I had even put blankets over it to try and get it to heat up and that I had rinsed the filter twice, but it should not need to be changed as it was barely used. They have yet to respond, and it's been five days. They can see that I have barely used it, but they don't seem to want to honor their warranty.

I am very disappointed with Costway. I don't want to drain the tub and pay to send it back, but they don't seem to want to help me. I am not rich, and I was really looking forward to using this hot tub. I took the little extra money I had and treated myself to a broken hot tub that I can clearly see they won't honor their 90-day warranty. I could literally cry. I should have read the reviews before ordering from them. I give them 0 stars.

I tried calling them, but I had to wait an hour and a half on hold. It's frustrating that they don't seem to care about their customers. I hope that they will eventually honor their warranty and help me fix this issue.

I'm from the North East USA and I gotta say, I had my last Christmas tree for almost 30 YEARS. I bought it at Ames and it was only $49.99. It was 7ft tall and 4ft wide and I just got rid of it last year. It had a good run, LOL. But this year, I decided to switch things up and buy a fake Christmas tree. I found this company called Costway on Amazon and I gotta say, I was a bit skeptical at first. I had never heard of them before, but they were advertising Christmas trees and I liked what I saw, so I decided to take a chance and order one.

Let me tell you, I'm so glad I did. When the tree arrived, I didn't even open the box. It was summer, for crying out loud, and the tree had fake snow on it. I didn't want that stuff all over my house, so I waited until December 1st to open it up and display it like I normally would. When I finally did open the box, I was pleasantly surprised to see how much fake snow was on the tree. It was the easiest tree set up I've ever had and the tree itself is absolutely beautiful.

Now, I will say that the fake snow does fall off. When I set up my spot for the tree and put it together, the fake snow fell off all around the tree. But that's not a big deal to me. I just vacuumed around the tree and it was good to go. Plus, as you put gifts under the tree, the snow falls on them and it looks really nice with a little snowfall. Overall, I'm very happy with my purchase and I would definitely buy from Costway again.

Oh, and get this. When I opened the box, there was a coupon for $2,000 cashback from Costway. I was shocked because I didn't spend that much on the tree, but hey, I'll take it. I'm definitely going to enter that coupon after I finish writing this review, LOL.

I've attached a couple of pictures for you to see. The first one is before I spread the branches open. And the second one is my favorite. My tree has silver garland and glittery snowflakes and silver balls. And my fake mantle is made out of paper, lights, and garland. It looks so festive and cozy in my living room.

Happy Holidays, everyone!

Costway (or GoPlus, same thing) is a company you should avoid at all costs. Their customer service is terrible, I've never experienced anything like it. They lie to you about shipping your products, printing labels right after you order but not actually shipping anything out. I think they don't have the products in stock or they're shipping straight from China or something. They blame the shipping companies and make excuses about the holidays. I did a lost package investigation with UPS, which they could have initiated when the delivery supposedly got "lost". I'm sure they didn't because they knew they never sent it.

All they do is make excuses and complain about the cost of resending and want to take weeks more. They didn't offer to expedite shipping or fix anything. It's an absolutely horrible company, save yourself the trouble and don't buy anything from them. It's not worth the headache.

I bought something on December 12th, delivery was supposed to be on December 18th. I never got it, it still wasn't shipped by January 2nd and they told me they would send it out and it might be there 15 days later, but there was no guarantee. If you want to order a Christmas present from them, do it like 6 months in advance.

In the first emails with them, they lied to me and told me the product was already shipped (this was on the 18th), then they told me it was shipped on the 21st, and then nothing. They always asked me to "be patient" and that UPS would update their system and show it shipped in a couple of days. They always just told me to wait a couple of days or offered to cancel my order. I wanted what I ordered, I just wanted it on time for the Christmas present it was.

Their customer service responses were of no help, they never answered direct questions, like do you even have this product in stock to send me.

I will never order anything from this company ever again. Be careful as they are a third-party seller on Walmart and Amazon. They also go by the name GoPlus. Avoid these people at all costs.

I recently made a purchase from Costway for my grandson's birthday. I decided to splurge on a remote control car that was advertised to last for 10 minutes on a fully charged battery. I even watched several YouTube reviews that claimed the car could run for over 15 minutes. However, when we received the car and fully charged the battery, it died after less than 5 minutes of use. We tried recharging the battery and even purchased a spare, but the car would not run for more than 30 seconds.

I immediately contacted Costway, as their website promised a prepaid shipping label via email for defective merchandise. However, after a week and a half of almost daily emails and phone calls, I still had not received the shipping label. I was frustrated and disappointed with the lack of communication and follow-through from Costway.

I decided to file a claim with PayPal, hoping to get a resolution to the issue. Within minutes of filing the claim, I received an email from Costway offering a full refund if I closed the claim with PayPal. However, I was hesitant to trust them after the previous lack of communication. I requested that they issue the refund first before I closed the claim. They refused, stating that they could not issue the refund until the claim was closed.

I was told that the car came from an overseas company, which dictated the return and refund policy. This was frustrating, as I felt like Costway was not taking responsibility for the defective product they sold me.

In the end, PayPal found in my favor, but I had to pay for the return shipping cost. I am not sure how much this will be, but I just want to be done with this ordeal. I believe that Costway needs to either find a different supplier or change their return and refund policy to match the reality of how things are handled.

Overall, my experience with Costway was disappointing. I had high hopes for the remote control car I purchased, but it turned out to be defective. The lack of communication and follow-through from Costway made the situation even more frustrating. I hope that they can improve their customer service and policies in the future.

This product is not worth the money. It is poorly made and falls apart easily. When I first put it together, I was worried that it would fall apart at any moment. The bassinet tilts to one side, which is not safe for my newborn to sleep in. Additionally, when my baby spit up on the mattress cover, I took it off to wash it, and it completely fell apart at the seams. I cannot fix it, and I am out of warranty, so I cannot return it.

I am also disappointed in Costway, the company that sells these cheap foreign products through Walmart. Their customer service is extremely rude and insulting. When I asked for manufacturing contact information so I could order a new cover, they told me that I was out of warranty and needed to take the loss. As someone who has worked in retail for my whole life, I felt like they could have been more polite. I now know that I do not want to buy from companies that will not give me manufacturer contact information. It seems suspicious to me.

I have tried looking online for a cover, but nothing fits. The mattress on this bassinet is bigger than normal bassinets and has a different shape than the standard bassinet. The mattress itself is foam, so without a cover to protect it, it will get ruined. I also feel that without a cover, it is now a safety issue. I spent around $140 on this product, and I couldn't even use it. I sense a recall soon due to this product being cheap and dangerous.

I am extremely disappointed in Walmart for allowing a company like Costway to do business on their site. I am also disappointed in Baby Joy for creating cheap baby products that are dangerous. I would not recommend this product to anyone, and I will never buy anything from Costway again.

I recently ordered a Costway ride on excavator for my grandson's birthday present. The order was placed on 04/10/21 and the company notified me initially on 05/11/2021. The item arrived on time, but it took a bit longer than expected to arrive from California to Montana. The packaging was undamaged and all the parts were intact.

We followed the instructions on the product pamphlet and charged the excavator before use. We were excited to see our grandson's face when he got on the ride on excavator. However, when he attempted to ride it on 5/09/21, we were disappointed to find out that it did not work. The horn worked, but when we pushed the gas pedal, it did not make any noise or attempt to move. We tried pushing it, and we could hear some noise of the engine engaging, but it did not move.

I tried to contact Costway customer service, but I could not find a functional phone number for Costway California. I sent emails to the only email option found online, requesting support over the phone to troubleshoot the issue. I received an email from Costway Amelia requesting a video, which I found a little unusual. But I complied because my grandson really wanted to ride his Costway ride on excavator. When I sent the video, I also gave my personal phone number and my son's phone number, who is a USA Air Force mechanic, so that tech support could reach out and troubleshoot the issue. However, I have yet to hear from anyone via phone.

Costway offered me a refund of $60 as compensation and asked me to take it to my local store to fix it. However, I am not looking for partial payment on a defective item. I want this ride on excavator for my grandson. We do not have a local Costway store in Montana, and I am sure that having someone else work on a Costway product voids the company warranty on the Costway ride on excavator. I have sent more videos and pictures, but I have not received any response from Costway.

I just want the motor or the motor specs so that I can have a functional gift for my 2-year-old grandson. Despite the opinion of a USA AF mechanic that the motor is not functional, Costway still wants more videos and pictures. I hope that Costway can resolve this issue soon so that my grandson can enjoy his ride on excavator.

Order ***. Company notified initially 05/11/2021.
I ordered costway ride on excavator on 04/10/21. This was a birthday present for my two-year-old grandson.The item arrived on time; however, it was a bit longer transit than expected (CA to MT). The packaging was undamaged and the ride on excavator parts were intact.
We put the excavator together per the costway product pamphlet and we followed the instructions on charging prior to use. We wrapped a bow around it and could not wait to see our grandson's face when he got a ride on excavator.
Oh my! You should've seen the brokenhearted, disappointed and hurt look when he attempted to ride his costway ride on excavator on 5/09/21. The horn works (separate battery) but when you push the gas pedal it does not make any noise or attempt to move. His brother tried to push him and you could hear some noise of the engine engaging. But it did not move.
I immediately attempted to contact costway customer service; however, finding a functional, phone number for costway California is impossible! I sent emails to the only email option found on line, requesting support over phone to troubleshoot the issue. Email returned to me at 2:04 AM from costway Amelia requesting a video? Then another from costway Yuki requesting a video! I am a little taken back by this request- it seems unusual for a company to be requesting a personal video. But I comply because the grandson is so wanting his costway ride on excavator. When I sent the video I also gave personal phone number for myself and my son (USA Air Force mechanic) so that tech support could reach out and troubleshoot this. I have yet to hear from anybody via phone. But was offered "a refund of $60 as compensation and you take it to your local store to fix it?" from Amelia
I am not looking for partial payment on a defective item, I want this ride on excavator for my grandson. We do not have a local costway store in Montana. And I am sure that having someone else work on a costway product voids the company warranty on costway ride on excavator! I tell costway this, they send another that does not work and now they want more videos and pictures which I have sent despite the opinion of a USA AF mechanic that the motor is not functional. I just want the motor or the motor specs so I can have a functional gift for my 2 year old grandson.

The wheel bearing on the rear wheel of this rollator collapsed after less than 6 months usage. I contacted customer service and after several attempts to explain what I required which was either a new axle assembly or an address for a service engineer or depot, I got an e-mail offering me £15 to find one of my own because they couldn't supply what I required. No information about what bearings I would need or anything. I am amazed that this company can function with their lack of knowledge of their product.

John Crossley

1 Cheriton

Furzton Milton Keynes MK4 1BS

This product was ordered through Walmart.com in October 2022 and failed in June of 2023. Walmart offered no recourse and I went to Costway customer service who offered no relief and told me to go back to Walmart.

The problem shouldn't be hard to remedy by Costway. It is a high pressure water leak where the water supply goes into the hose reel.

I communicated with them several times seeking advise on any parts they could provide and/or repair the problem with no help.

I recently made a purchase through BestBuy's marketplace for an item that cost around $350 from Costway. At first, everything seemed to be going smoothly as my purchase was processed on the same day. However, after that, I didn't receive any updates on the shipment or any notifications or emails that the item had been shipped. It was like they had taken my money and disappeared off the face of the Earth. I tried to contact them through their customer service emails three times, contacted them through their Facebook page, and even contacted the carrier, but to no avail. I was left in complete silence for two weeks.

I was extremely frustrated with Costway's lack of communication and responsiveness, and I felt like I had been scammed. It wasn't until I contacted BestBuy about the situation and explained how I had tried various ways to communicate with Costway and received no response that things started to move forward. BestBuy contacted Costway on the same day, and to my surprise, Costway contacted me immediately and updated my order with tracking information and all the details I needed.

Overall, I found Costway to be a very poorly run company, and I would not recommend ordering directly from them. If you are going to order from Costway, I suggest doing it through a marketplace like BestBuy or Amazon. It's frustrating to deal with a company that doesn't communicate with its customers, and it's even more frustrating when you have to fight for your item. In conclusion, I would advise caution when dealing with Costway.

So, I was browsing on Amazon and stumbled upon a portable AC unit from Costway. The shipping fee was a flat $30, which was a bit steep for my liking. So, I decided to check out their website and signed up as a new member. To my surprise, I received a $30 coupon for doing so! I thought to myself, "This is it! I'm going to save some serious cash!" I added the exact same AC unit to my cart and proceeded to checkout. With the coupon and free shipping, I was expecting a significant discount. But, Costway had other plans. They added some sneaky fees and taxes that I wasn't aware of, and I only ended up saving $10. I was pretty disappointed, to say the least.

Another thing that irked me was the fact that Costway only showed me the total price at checkout. I received an email receipt with a different total, which included taxes. I mean, come on! Show me the actual total price before I check out, so I know what I'm getting into.

To make matters worse, the delivery date on my account said June 18th. I made sure to order it in time to arrive before I left town for a week. But, when the delivery date came and went, I checked my account and saw that it had been pushed back to June 22nd. I was livid! Now, the package will arrive while I'm out of town, and it'll be sitting outside my house, likely to be stolen. I decided to cancel the order via email and let Costway deal with getting their item back. It's just poor performance all the way around.

Overall, I'm extremely disappointed with my experience with Costway. I don't think I'll be ordering from them again.

I recently purchased a love seat from Costway and unfortunately, part "C" arrived damaged on May 6. The frame was all bent and out of alignment, which was a huge disappointment. I tried to contact the company through email and voicemail, but it took five days for someone to finally get back to me.

After speaking with a representative, they issued me a FedEx label and promised that the replacement part would arrive by Friday, May 15. However, it's now Friday and the replacement still hasn't left the warehouse. I've called the service number multiple times and have been put on hold for over an hour and a half each time. To make matters worse, I've been hung up on multiple times as well.

I've spoken with two representatives, Jasmine and Monica, who have both given me the runaround. They've offered me a refund of $40 for the inconvenience or the option to cancel the order completely for a full refund. However, all I want is for the damaged part to be replaced so I can finally enjoy my love seat.

This purchase has been nothing but aggravation for me, especially since I recently lost my father to Covid-19. I was hoping to have a comfortable place to sit and relax on my patio, but instead, I've had to deal with this frustrating process. I'm pleading with Costway to please send me the replacement part "C" for the love seat frame.

I bought a dehumidifier from Costway in July 2020. I used it for two months during the summer and then restarted it in June 2021. However, by the end of September, the condenser coils at the back of the unit started to freeze. I couldn't access these coils to repair or replace any parts. I contacted Costway, but they told me that since I bought the unit in July 2020, it was out of warranty. They refused to replace the unit or the defective parts. I explained that the unit only ran for a total of 7 months, but Costway still refused to help.

The customer service representative asked me to send pictures of the defective unit and parts. So, I ran the unit again, and it iced up once more. I took pictures and sent them along. The customer service department finally admitted that the unit was defective, but they still refused to help. They told me to dispose of it and offered me a measly 5% discount on the same unit, which cost me hundreds of dollars. I was extremely disappointed with their response.

I strongly advise against buying from Costway or this brand. They sell cheap, low-quality products at high prices, and they don't stand by the products they sell. Costway is definitely on my "DO NOT BUY LIST". If it were possible, I would give Costway a zero rating.

I recently bought a 16 x 32 Wedding Canopy from Costway and I must say that my experience was not a pleasant one. The package arrived on time, but it was in 5 big boxes. Unfortunately, UPS returned 2 of them before it got to my location because parts were falling out of them. When the remaining 3 boxes arrived, I was disappointed to find out that they were in such bad shape that I had to return them.

I contacted Costway and they blamed UPS for mishandling the packages. However, UPS investigation showed that the box material was so thin that it was damaged before it ever left the 2nd check-in. I was really disappointed because there are guidelines for companies and their packaging to protect your purchase.

I had to fight to get my money back because even though they got their damaged Wedding tent back, they refused to send me another one. It was a real struggle to get my money back. I had to go to my bank to file fraud charges and even went to the Better Business Bureau. It was a real hassle and I was really disappointed with the whole experience.

Unfortunately, time did not allow me to get another one from a different company so my guests had to set outside in the hot sun and the day was miserable. Thanks Costway for screwing up my special day. I saved all of my emails from them since they would not correspond by phone. By the way, they don't use their real names on emails.

In my opinion, Costway is the worst company ever by far. If you are considering buying from them after reading the reviews, then shame on you! I would not recommend this company to anyone.

I gotta say, my experience with Costway (costway.com) was not great. I ordered a Shiatsu massage chair from BestBuy on April 07, 2022, and when it arrived, it was not what I expected. I wanted the Vibration Function and the Heating Function to operate independently from the Shiatsu Balls, but that was not the case with the chair I received.

To make matters worse, when I tried to return the chair, I was charged $40.00 for the privilege. And get this, the chair was obviously sent to someone else before it was sent to me! I was sent SECOND HAND MERCHANDISE! I had no idea that I was buying USED, OPEN BOX merchandise from Costway and BestBuy.

The package even had a label with another customer's name on it. It's pretty clear that I was sent merchandise that had been returned to Costway at least once before they sent it to me. And don't even try to blame the courier company for this, because the label was on the inside of the package.

I'm really disappointed with Costway's return policy and the fact that I had to pay $40.00 to return second-hand, open box, possibly used merchandise to them. I don't think I'll be doing business with them again in the future, and I definitely won't be recommending them to anyone. I've already posted a "Customer Comment" on their website (which they probably won't publish), and I plan on lodging a complaint with BestBuy Canada.

I recently bought an electric dartboard from Costway, but unfortunately, it didn't turn on. I was pretty bummed out about it, so I reached out to their customer service team to ask for a return label. However, they told me that I had to cancel my dispute with PayPal in order to get a refund. I didn't want to do that, so I refused.

Eventually, they offered me a measly $5.00 credit on my $35.95 purchase. I wasn't happy with that, especially since PayPal ended up siding with me anyway. But now, I have to pay for the return shipping. It's frustrating, to say the least.

I also found out that this company goes by the name GOPLUS CORP. I'm not sure why they have two names, but it seems a little sketchy to me.

When I reached out to their customer service team, they were polite enough, but they kept insisting that I cancel my PayPal dispute before they could issue a refund. I tried to explain that I would prefer if they just credited PayPal directly, but they wouldn't budge.

Overall, my experience with Costway has been pretty disappointing. I wouldn't recommend them to anyone, especially if you're looking for reliable customer service.

So, I'm not really one to leave reviews, but I just had to share my experience with Costway. I placed an order over a week ago and was pretty excited to receive it, but unfortunately, they decided to ship it with FedEx, who doesn't really use tracking. Now, I have no idea where my order is and I'm going to have one very disappointed 7-year-old this Sunday. It's been really frustrating trying to get in touch with their customer service team because they only respond via email and it takes them 3 whole days to get back to you. I thought ordering factory direct would be a good idea, but boy was I wrong.

If I had ordered from Amazon just 2 days ago, I would have received my order by now and my daughter would have her water park to share with her friends and family on her special day. To make matters worse, when I asked for a refund or cancellation, they asked if I could wait an extra 5-10 days. Um, no, I can't move my daughter's birthday just because you can't get your act together. They were aware that it was for a birthday party on April 25th, so it's pretty obvious that they don't really care about their customers.

Honestly, it's pretty frustrating that the only way to get in touch with them is via email. They really need to get with the times and provide a phone number so that they can become more customer-oriented. I wish I had known this before I placed my order, but lesson learned. I definitely won't be ordering from Costway again.

I recently bought a steel pergola structure with a canopy from Costway to provide some much-needed shade for my deck. The package arrived on time, but unfortunately, the box was missing some crucial pieces that were necessary to stabilize and buttress the structure. I was disappointed to find out that the parts were listed in the instructions but were not included in the box.

When I tried to contact customer support, I was surprised to find out that there was no phone number available, only an email address. I sent an email and waited for a response, which took several days. When I finally heard back from them, they said they would locate the missing parts. However, it took them another few days to inform me that they would have to get the parts from the manufacturer, which would take 25 days.

I was not happy with this response, as the structure was unstable and could pose a safety risk to my family and home. I expressed my concerns to customer service, and after several more days, they shipped a full "box 2" that was supposed to contain the missing parts. Unfortunately, when the new box arrived, it still did not have the parts I needed.

I contacted customer service again, and they offered me a full refund but did not offer to get the correct parts. When I asked them about it, they suggested that I try to find the parts at a local hardware store. However, the piece I needed was a proprietary metal piece that was specifically machined for this unit and was not commercially available.

Overall, this was the worst customer service experience I have ever had. I was disappointed with the lack of communication and the inability to provide me with the correct parts. In the future, I will stick with Amazon for my online shopping needs.

I recently had a bad experience with Costway. I ordered a 3 piece table set and unfortunately, the chairs were defective. I paid $87 for the set and was really disappointed when I received it. I decided to contact Walmart to see if they could help me with the issue. Walmart requested that Costway send me a return label and refund my money. However, Costway refused to do so and instead offered me a measly $20 as compensation. I was really upset with their response and felt like they were harassing me.

I decided to let others know about my experience with Costway by posting a review. I want people to be aware of the kind of company they are dealing with. Costway is really shady and I would advise anyone not to purchase from them.

When I contacted Costway about the issue, I received a few emails from different representatives. They all seemed to be asking the same questions and didn't really seem to be interested in helping me. The emails were full of grammatical errors and spelling mistakes, which made me doubt their professionalism.

I was really disappointed with the way Costway handled my issue. They didn't seem to care about my concerns and were only interested in offering me a small amount of money as compensation. I hope that others will read my review and think twice before purchasing from Costway.

I ordered a piece of Costway brand furniture through Target, shipped by Costway. The item arrived -- but it was missing the screws needed to put it together. After being bounced back and forth for well over a week (Costway said I needed to go through Target; Target said they had to receive approval from Costway), after numerous calls and multiple emails, I was finally told that the screws would need to be shipped from overseas and would arrive in maybe TWO MONTHS. I cannot get a replacement from Target as the item is out of stock. The Costway website has it -- at a higher price -- but they will neither open a box and send me the screws nor send me a replacement themselves. The Costway guarantee states that they will "provide customers with 100% satisfaction with our Costway branded items." Not just ones ordered on their website -- but any product that carries the Costway name! They also state that they "won't stop working until you're satisfied" and "We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer." ALL UNTRUE. This could have been soooo easily resolved if ONE person had a little empathy. Instead, our time was wasted, we don't have what we wanted, and we now have to return all the pieces which will then either go wastefully into the trash OR be resold to some other unsuspecting victim. Costway made a mistake -- and takes zero reasonable steps to remedy. There are multiple complaints on multiple sites about missing pieces -- I wish I had seen that before. ORDER AT YOUR OWN RISK.

I just got my exercise bike last week that ordered from Amazone but the LDC Display does'nt work properly, the 3 arrows are not functional. Please help me. Thanks.
I Hope you can replace my monitor
Invoice # CA31EZNXTLUI 27 january 2023
I try to send you but nothing works, I don’t know what you want more
Madeleine Caron
P.O. Box 329
Englehart, On
P0H 1 H0
Canada

I ordered this tree through Home Depot on September 5. It arrived promptly and is pretty, but the stand that is advertised is not included in the box. I live over an hour from the nearest Home Depot which is why I ordered online. Boxing it up and returning for a refund and another order isn't helpful. My other option is for Costway to send me the tree stand that wasn't included in the box as advertised.

No complaine about product. Followed all directions. Part B installed as directed but nothing to tell me when inserting connecting parts that it had to be turned to lock it in place, Therefore, did not align right, kept falling apart. Finally so frustrated just put together best I could. There are gaps. As I am senior citizen don't have stamina to take it apart and do right. Your instructions should include something that tells you to turn that part to lock. Told my partner maybe next year I will have time and stamina to start over.

Gaps in drawer and doors and top piece

order #[protected] wheelchair arm attachment is upside down purchased through Amazon

I had bought 6 of these scare crow sprinklers to help keep the deer out of my garden, 3 were in use and needed to add the other 3 to scare them away from my cucumbers and melons but while assembling the tube to the sensor housing the fitting broke off, I was being careful not to overtighten but soon as it barely snugged up hand tight it just pulled off on all 3, I will include pics, looks like the fitting was barely blued on to the flange but not repairable, like the way they operate but I believe these were defective, I would appreciate replacements

July 18, 2022

I bought the unit in Sept 21. I had health issues and couldn't assemble it at the time.

I assembled it last week (March 12) and discovered that there were tiny beads of steel in the bottom of the tank. I used a vacuum to suck out the beads and removed about 1/2 cup. There are still more beads in the tank as I can hear them moving around when I tip the tank.

I can't use a tank that has beads of steel in it as the beads will go into the motor of my vehicles and burn them out. The gas caddy is useless to me in this condition.