The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Expressaccount service

We had our american express blue card for 10 years, had a balance that went up and down consistently. Never late, never missed a payment. When we paid it off a couple of months ago, they closed it with no notice. NO NOTICE!!!

Responses

  • Un
    Unhappy customr Oct 08, 2009

    Time to take action against these shady practices. I say we bombard them with emails and phone calls.

    I did some research and found out the contact information for the SVP of Card operations.

    I urge you to voice your own complaints to Ms. Camaraza's office via her email or her assistant's phone number below. They need to understand the poor business decision they have made by canceling loyal customers' accounts.

    Doria Camaraza
    Senior Vice President, Card Operations
    777 American Express Way
    Ft. Lauderdale, Fl 33337

    [protected]
    [email protected]

    Her assistant's contact information is:

    James Schindler
    Executive Assistant
    Executive Office
    American Express

    [protected] ext. 56812
    [email protected]

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