The complaint has been investigated and
resolved to the customer's satisfactionResolved American Express — unethical practices
resolved to the customer's satisfaction
My husband and I have been an American Express Card carrier for close to 10 years now. We have never been late on a payment since we have had the card. This now being the second time this year that we have received a notice that our interest rate is increasing. The rate will be going to close to 20%. All the bills that we have are paid before the due date, but it seems that American Express is punishing their good customers. Next we are waiting for them to start lowering our credit limit and hurting our FICO score. In this economy everybody needs a good FICO score. I called twice to speak to someone about lowering our interest rate, but they would not budge. It is wrong that American Express is allowed to hurt customer's FICO scores. I have looked into starting a class action suit for all the grief they are causing not to mention the stress. This is very wrong and American Express should be liable for what they have done to good paying customers.