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Amazon review: they closed my account and no refund 136

S
Author of the review
6:47 pm EDT
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Here's what I received from them via email.

Hello from amazon.com.

A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.

In the normal course of business, the occasional problem is inevitable. the rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. effective immediately, your amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.

Please know that any accounts related to yours have also been closed. if you were to open a new account, the same will result and it will also be closed.in the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. we appreciate your cooperation in refraining from using our web site.

If you require additional assistance, or have any concerns, feel free to contact us directly at [protected]@amazon.com.

Please do not contact regular customer service again, as they will no longer be able to assist you.

Regards,

Account specialist
Amazon.com
Http://www.amazon.com

I tried to return a damaged item to them due to their poor packaging which isn't the first time already. now they decided to close my account. I sent them an email to find out what's going but no reply. I called their customer service and they refused to assist me. I can't return my item to them and it costs me $250, they are just simply don't want to deal with me and blacklisted me. amazon.com is a rip-off and horrible.

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136 comments
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Snail
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Aug 28, 2008 3:33 pm EDT

Same thing happened to me today. Emailed for appeal. I've bought shoes and returned them because they didn't fit (even though I bought them the size I normally would) or that they were just really really PAINFUL to wear due to bad design or quality. I've been with them for years myself, bought I don't know how many things and KEPT them. I'm waiting for their reply. It's really badly handled by them, if the returning is the problem. I agree they should just change their policy.

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A.T.
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Aug 28, 2008 2:17 pm EDT

I did receive the letter today 08/27/2008 I did experienced only a single package lost and refunds on theirs mistaken and not calculated buy one get one offers, at the begginning it looked like either a joke or a scam.I am not currently ordering from them anymore since dvdpacific.com has lower shipping rates and almost equal prices, however I wonder if it would be better for me to complain now or when or if ll ever want to order from them again. Some action has to be taken tho, i did spend since november 2007 500$ +
and really wonder and doubt they can refuse a costumer without specyfing and prove a fraud ! I mean just reading that letter makes you think they are nuts !

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Lee Ann Matsumoto
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Aug 28, 2008 1:26 pm EDT

I also received the same email today. I called regular Customer Service thinking that this was a spam email. Apparently it isn't. I have been a loyal Amazon.com customer for years and have made numerous purchases. True, I have returned items if it didn't meet my expectations, didn't fit, etc. I am very surprised because I have always gotten good service from them. They should send you a letter before they close your account and they should explain EXACTLY why it's being closed. The generic letter sent is horrible and is a great way of alienating current and future customers.

The CS rep I spoke with said that someone is going to call me within a couple of days - we'll see.

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yuexiang
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Aug 28, 2008 1:26 pm EDT

If you have had problems with your Amazon account unfairly and without substantive reason being closed, go here for help & help others.

http://amazonaccountcancelled.blogspot.com/

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yuexiang
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Aug 28, 2008 11:47 am EDT

I received the same email as well. Their customer support has not gotten in touch with me. It's terrible. I was a good customer. They treat you like garbage and get away with it.

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F.W.
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Aug 08, 2016 5:00 am EDT

STAR DECORATIONS in is unreliable as a wedding decorator! Poor service, no refund.

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Aug 27, 2008 10:48 pm EDT

Same happened to me, I got the same email from amazon on 08/27. Not sure why they did it, if returning items is not within their policy then they should change it or at least warn you before they close an account.

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Brian Ebner
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Jan 14, 2008 3:29 pm EST

Jana, I'm sorry to hear about your bad customer service experience at Amazon.com.
I had exactly the opposite experience.

I called Amazon because it looked as though they had recorded a purchase twice that I had just ordered online.

I put in my telephone number when I requested to talk with somebody at Amazon, and before I could turn around from my computer to grab the phone, it rang, and after a brief recorded message (maybe 10-15 second recording asking to have your order number ready) I was connected to a customer service rep at Amazon--not a recording, a person.

Unbelievable. She cleared up my questions, made sure my order was correct, and we were done in a matter of a few minutes.
Now, for someone who has worked in both retail management and customer service, I treat folks the way I'd like to be treated, and in today's business world, especially online, I think that's pretty rare.

I seem to have no problem piping up when I feel I've been treated poorly, so it's only fair to give kudos when I feel I've been treated right, and while I never had to contact Amazon before this encounter (I had bought from them maybe six times before this incident), I was incredibly impressed with the way they handled my inquiry.

And I have to say Jana, I think your rant about "If their automated response doesn't apply, then too bad for the customer!" is incredibly unfair--"No phone number, no instant chat, no problem solving."
Huh?

I just pulled up Amazon.com on my browser, clicked on "Help" in the top right corner of the Home page, then clicked on the Customer Service button in the box labeled "Contact Us," then clicked on the Phone tab in the middle of the page that was brought up, and that brought up a button labeled "Call Me."
Click it, and a separate box pops up, you put your phone number in, and ta-da, your phone rings!
Four clicks of the mouse in under a minute, your phone rings, and within seconds there's someone on the other end to help you.

If that isn't "personal customer service," I'll eat my mouse.

For what it's worth...

Take care,
Brian

P.S.--No, I do not work for Amazon!

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Lisa Smith
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Dec 30, 2007 12:29 pm EST

Also i am having questions now on my own book why so many on the secondary market and not part of my sales
It seems like amazon is cheating publishers as well.

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Lisa Smith
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Dec 29, 2007 2:14 pm EST

I think i understand what he talks about
someone prob scanned a copy of the book into a service and done it that way. You see each copy of the book sold a writer gets a percentage of the cost.

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Lisa Smith
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Dec 26, 2007 8:37 am EST

They took my customers money and refuse to pay me!

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James Harvey
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Dec 19, 2007 2:27 pm EST

I ordered 2 walkie talkies from Amazon and they came almost as heavy and as big as bricks. They were not advertised that way, and I returned them because of their size and weight. too many insults and hassles to enumerate, but they are evidently trying to drive good customers away. I just don't understand the inaccessibility and attitude.

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Wolf DeVoon
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Sep 29, 2007 5:40 pm EDT

I agree completely. Amazon was unfair reselling your book instead of mine, just because you had a better title than I have. What gall! Annotated, huh? Well, what if everyone annotated their drivel? There would be used books selling like hotcakes, with no room for anyone to advertise new unannotated 'resources.' (I liked that word, 'resources' -- like anythingn I had to say would be resourceful or something.

W.

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J. B.
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Sep 18, 2007 6:45 am EDT

Actually sir, Amazon CAN offer your book for sale. Bob Nolan: A Biography and Annotations is listed as a "used resource" sale. Anyone can use Amazon to resell their copy of your book.

Just because you are the author, publisher and copyright holder does not mean that the purchaser/user/reader of your printed resource can not resell it in any chosen manner they wish.

“I am the only one authorized to print and distribute this volume and any other service..” This is true for the first sale, but not if the resource comes off the secondary market. If the resource is resold on the secondary market you do not get royalties and you do not have control of the resale.

“Piracy of the copyright work” is IF the user copied the work/reproduced in some fashion and then resold. Reselling of the original resource does not qualify.

If the secondary market is something you do not agree with then I would say please don’t produce any more resources. For further answers to “copyright infringement” questions I would like to refer you to the US Copyright Office (http://www.copyright.gov/).