Amazon
reviews and complaints

I ordered a hamper from hamper.co clearwater hampers ltd to be delivered to my in laws in Romania Invoice [protected] tras 502099417F7059638 They asked for address and told me they could send it for £40 postage plus VAT amounting to approx £72 It was supposed to be delivered on 11th December money came straight out of account I kept asking them if it had arrived but NO I was beginning to think they didnt believe I had paid to send one at all . Today I managed to get in touch with hampers.co to be told Oh yes we were too busy to write and tell you but we dont deliver to there To say I am devistated and shamed is to say the least they tell me they will refund me but do not know when as so busy . I need this money put into my account so as hopefully I can find another firm that does what it says and can get it delivered before xmas My wife is in hospital as just had heart surgery bypass and I cannot even tell her this as I dont think she could take the shock when she was so happy she had arranged everything before going in Please can you help

Literally, the past 4 weeks of Prime orders that I made had to be cancelled and refunded due to failed delivery promises. Most of them were Sunday deliveries where they chose USPS as the carrier knowing full well that USPS does not deliver on Sundays. This is a blatant disrespect to their Prime members. If you promise a Sunday delivery DO NOT use a carrier that doesn't deliver on Sundays. I have cancelled my prime membership because Amazon is not dependable in any way. They have no way to fix the issue immediately (so they say) by making sure the product still gets delivered the day promised. They just offer a refund and cancel the order and tell you to order it again.

Amazon packaged batteries very poorly. I received a packing slip in an empty box. The batteries were pulled right out the ends of the box. The Amazon shipping tag stayed intact the ends had nothing keeping it from being opened. I received just an empty box. I would not recommend this product until Amazon starts packaging products so they do not make it out of the package before the person receives it. Very disappointed and there was nowhere for me to send a complaint to them that I could find on their website. Ahhh! But I guess never again. I had to rate 1 star but it

I have not used Amazon much. I returned a pair of shoes on the 18th of Nov. and received a credit for the purchase. On Nov 21 I had a $14.01 charge to my credit card which I do n ot understand at this time. Could you please look into this and let me know what it is for? Thank you Rick. under the charge on my credit card statement is the Number 5R96A63ZZGC

On 12/3/19, had a house fire; everyone is fine but house was badly damaged. Being the week after Black Friday and Cyber Monday, we had packages being delivered each day that week. On Dec 3, Tuesday, we had a package being delivered from Amazon via UPS, we was able to contact UPS and had the delivery address changed to family about 15 minutes away.

Other packages from Amazon was being delivered Wed, Thurs, and Fri by Amazon. Contacting Amazon to have the delivery address changed as no one is at the house or allowed to be in it. Being Christmas time and theives following delivery trucks to steal packages is a big thing this time of year. We talked to the Amazon Customer Service person which said they could not change delivery address to more than 1 mile form the original delivery address. We are new to the area, don't know/trust anyone within 1 mile, we are not in a sub-division or can see our neighbors. Was able to contact UPS to change delivery address as no one would be home Dec 3.

Other companies we worked with helped us and in some cases bent over backwards to make it easy for us in the rough time we are going through. Amazon has been the exception to everyone we have worked with. Amazon would not change the delivery address, none were out for delivery at the time, the new delivery address was family that is approx 10 miles away. They wanted us to cancel the black friday and Cyber monday deals & reorder at higher price to put a new delivery address. Since Amazon would not work with us, we asked to cancel all orders and put credit back on our accounts.

We asked the Customer Service Rep to get us in touch with her manager and we was told she would handle. We then in a not so good tone and words said to put her manager on the phone. He was polite and finished out the process to cancel and credit our accounts.

We have enjoyed Amazon but with recent events, we are closing our Amazon Prime and will not be using them. We have a large outpouring of support from family, friends, and work which we tell everyone how Amazon has been during this challenging time of our lives which everyone is surprised. The sad thing is that with all the things we need to replace due to the fire, majority of this would have gone through Amazon.

Inappropriate title and disgusting language

Tony & sandy inspirational gifts bracelet cuff bangle mantra quote positive saying engraved stainless steel silver motivational friendship encouragement jewelry for teen girls kids men

See link above:

The braclet that is featured uses the word [censored]ing, the title says for teen girls and kids. This is disgusting to present this item and others as for teens,

How can I block this type of content from my kids searching amazon for gifts!

I never got the product and when I complained to Amazon customer service. all they said was that they could refund me my money or send me a replacement but that I should talk to talk to my carrier which I had already done they were not helpful at all. I thought they were supposed to help but I guess not. I had a prime account but im not going to ever shop here again.

I ordered an item sold by Amazon, five days later the exact item was listed as a deal of the day. I contacted customer service asked for a price match since the item was sold by Amazon. I was told I need to return the item and re-order at the lower deal of the day price. This does not make any sense. This process results in higher cost for Amazon and inconvenient for me. I can't tell how disappointed I'm in Amazon customer service. I can understand not price match another retailer price but to no stand by your own price within 5 days is unacceptable.

After 14 years as a customer, I'll not renew my prime membership. It's so sad that a company known for its customer service in the early days is so lacking now.

On 11-24-19 I had a charge in the amount of 13.90 for a recurring charge for Amazon Prime. I don't believe I even have an Amazon account. If there is an account in my name, I would like that cancelled please, Jennifer A Boggess. Its saying may be from a free trial period that has ended. Again cancel anything in my name for account number ending in 8811. Please contact me regarding this matter via email, [protected]@gmail.com

On 2 Dec I ordered some items from Amazon in Germany, for delivery in South Africa.
On one of the items, they then gave it to Australian Post to deliver to South Africa. This is obviously really stupid, if it goes to Australia ( from EU or UK) and then back to South Africa. This was not a free delivery.
Because it is very difficult to get hold of any sensible person in Amazon, there is no contact number in Germany that I could find, I wrote three emails and told them it is stupid to send the item with Australian post - it is quite far away from South Africa.

They abruptly cancelled by account with a simple message that it is "final" and "irreversible" and also that I should never try to open another account with Amazon again - basically banning me from life from buying something on Amazon. In the same email they also said they are cancelling all orders that I had on the system.

Then we received mail that the goods is on the way. On the 5th December they took the money off the credit card account. Then one item arrived and another one was somehow unilaterally returned by DHL with a note on the Amazon web that they could not deliver. Two items, on the same order, shipped within an hour apart - one arrived, and the other "could not be delivered" - with no reason given at all.

But they still have my money for all the orders - so what do I do now with a seller ( Amazon itself) that closes my account and every time I try to communicate with them they tell me never to open an account with them again. Is this legal and is this the standar way that Amazon treats their customers? ( Apart from the stupidity to send something from the UK or EU vir Australia post to South Africa. I can just smile about the level of geographic knowledge displayed)...

My account was hacked and my email was changed. Despite changing my password and adding the dual sign on. I have called and was told it would be reviewed and they would email me. I stressed, not to email the account that the hacker changed it to but to my account. I never received the email so I assume it went to the hacker. I called back and they have to resubmit to the security team. It has already been over 3 weeks since the second incident and now I have to wait 2 more business days an hope they contact me. Poor security and poor resolution!

My account is under the name Tammy Atkins. The original hack was back in mid October and now it's December and I cannot get a resolution. I want my account secure and back to me. I am unable to view amazon prime for over a month because it is attached to that account. I would think that the account security for your customers would be a high priority. I don't want to wait another 2 business days to hear there is no resolution! I want someone to call me asap. 636.352.3363

Amazon is using my private drive to get to main road. I met a driver as I was to exit my drive and told her this was not and she told me I didn't have any "no trespassing" signs so we promptly displayed numerous signs. Needless to say drivers just disregard signs. I would appreciate a personal telephone call to talk to a representative. I have pictures of my private entry and anyone could clearly see this is not a street. I am a private citizen with no public funds provided for my property being used for your many deliveries. One driver ran over landscaping and I know she had to have damaged the truck in some way. Am anxiously awaiting a communication from your company. Karla Dustman, 1420 W. 6th Street, Staunton, Il 62088 phone [protected].

This item was due to be delivered on 3rd December. Your driver's E-mail states that it was delivered and left at reception. I live in a block of apartments and there is no reception. Also, we have security gates here and he would be unable to gain access in any event. We have 3 janitors on duty at the time he is supposed to have made his delivery, but nobody saw him. I was at home at that time but he did not call me. My goods HAVE NOT BEEN DELIVERED. Please will you find out what has happened and deliver to me as soon as possible.

Robin Kaye.

Hello, my name is Santos and I would like to get a refund on a charges I have ben getting for the past 4 month. I purchased some thing at Amazon on June 28, 2019 and after that I have ben getting charged 14.19 every month and I don't understand why. These are the dates for the charges done on my account ; 07/25/2019, 08/26/2019, 09/24/2019, 10/24/2019 and 11/25/2019. I have pictures of the money taken out of my account. I would appreciate for this to stop happening and get a full refund. Thank you.

Santos
[protected]@gmail.com

#[protected] This is the order number.When box was opened, two products of Armour All, the multi-purpose cleaner and protectant were broken causing the contents of both to leak in the box. It looked like someone opened the box and put all the bottles in individual plastic bags and then sealed the box up without replacing the two bottles that were broken. Then they put the box into a bigger box. When I received the box it had leaked right through. I have taken pictures if you need them.

Sad day for Amazon.

Two times in a few weeks I have had an issue with Amazon that can't seem to be resolved through customer service.

1) A few weeks ago a driver decided to use my front yard...yes, yard with grass...as a place to do a u-turn. Putting tracks into myu yard. Not cool.

2) Delivery driver places a package in my driveway...letting it balance on its end...think of a tall skinny box...3 inches thick...there you go...all it needed was the wind to blow it over and destroy the contents. This to me is a sign of laziness. They simply backed into my long driveway near the top...put it on the ground, and left. Not cool.

Shame on you Amazon.

Here is the web address that shows the Amazon driver using my yard to turn around:

https://ring.com/share/6759597393634721639?fbclid=IwAR1r_AjuS_0FCaFMMGAtJswvz7MAi1cGUlu4cu4yqqL36uDDKirgLt3vzpc

I can not longer buy anything from Smile.Amazon as when I get to
check out, I'm always asked to "switch accounts".

Why would I want to do that. I do not understand this
request and there is no way to respond "No I don't want
to switch accounts. This happens every time I try to
order for months. I have simply stopped buying,
and there are things I would like to order.

this is the second time i have emailed u i ordered a range finder on 10/13/19 and u was paid the same day and appeared on my credit card 4 october case #PP-D-[protected] transaction id#9wd3809731717 why have i not received my order my next step is 2 see a lawyer to try 2 get chinatera in trouble u have never contacted me so i must assume your not a respectable company thank u [protected]@gmail.com

Dear Sir/Madam:
My name is Tony Bobet I resided in 1710 Seward Avenue, Bronx, New York City 10473, Apt#5-G. I am filing this complaint to Amazon.com and they located at 5414 1 Ave S Ste B Seattle, Washington 98108. I order on the web pages. The item I order LG Electronics 8 x USB 2.0 Super Multi Ultra Slim Portable DVD Writer, Price $35.05. Order# [protected]. I order on November 22, 2019. And, I didn't received whom was going to be the carrier. When I speaking with Consumer Services, Adilya. She tell me that the carrier of Amazon Logistic and I didn't want that kind of service. I prefer the USPS, FedEx, UPS. I thought she did that. Its was a lie. I was so pissed off that i being waiting here for my package. Below of this page I'll show of what kind of service I am getting.
P.S. I don't I will get an receipt for the item. Because, They want me to use Return Label. If they want me to send it back to them. I want to them to kiss my [censored].

I ordered AG13 batteries for my granddaughter's flashlight and received a drain nozzle. This is not the first time. Two weeks ago I ordered a Peppa Pig sippy cup and got Ginsing Energy Tablets. Oviously Amazon has major problems and after my experience I will no longer use them.Ordered on November 25, 2019 Order# [protected]
View or Print invoice
Supporting: Sisters of Mercy of the Americas West Midwest Community Inc
Shipping Address
Barbara A Vinton
1559 WEST BLVD
BERKLEY, MI [protected]
United States

Payment Method
Rewards Points
**** 7894

Order Summary
Item(s) Subtotal:
$3.70
Shipping & Handling:
$0.00

Total before tax:
$3.70
Estimated tax to be collected:
$0.00
Rewards Points:
-$3.70

Grand Total:
$0.00

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