Amazon
reviews and complaints

My account was suspended due to amazon wanting a copy of my bank statement. I am a buyer not a seller and use my debit card for all purhases. My debit card does not appear on my checking account statement. I called amazon where they told me that Amazon France has suspended my account. A credit and larger debit appears on my bank statement. They refuse to tell me what this is about. Claimed they do not have access and I will be contacted in 24 hours. Well I get an email in French. Called Amazon back and I was told to go to a library to get the email translated. In the meantime i cannot make any purchases on Amazon and I pay every month to be a prime member. Sounds to me like they want to know how much money I have in my account so they can start targeting me for sales. I do not give out my checking account number/routing number to anyone.

I ordered a battery from this source and found out the charge is from
AMZN Mktp US, Amzn.com/bill. WA for $12.08. After this so-called-purchase that
I have not received yet, my credit card was used by others. I have notified Visa
and the card is no longer active. I also found out later that their certification is
expired. I wish Amazon would maybe check on sellers they use more carefully.

Thank you,
Marlene Gavin
Prime Member

I am an individual who has been selling products on Amazon for over ten years. I order products through a drop ship wholesaler who represents hundreds of manufacturers and over 13, 000 products. Our wholesale outlet is one of the most respected in the country and purchases only from verified trademark holders for redistribution. Because of the numbers involved, the manufacturers might not know my name. However, I have an account in good standing with the wholesaler. I list my products on Amazon by means of a data feed directly from the wholesaler. Occasionally a manufacturer/trademark holder may grow concerned about counterfeit products offered on Amazon and submit blanket complaints about every retailer they see on Amazon whose name they do not recognize. This happened to me. When this happens I immediately contact the wholesaler to ask for a letter of verification and an introduction to the manufacturer/trademark holders as proof that I sell products sourced only from the trademark holder - not counterfeits. I also request and receive letters of verification from the manufacturer/trademark holder. At Amazon's request I also submitted invoices from the wholesaler to show that I purchase products from the legitimate source. These letters and invoice are attached as Exhibits to this complaint. Once these documents have been submitted Amazon stopped communicating with me. All I received were automated e-mails stating that I need to submit the documents I already submitted. Using automation Amazon repeats the same complaint and document request over and over ignoring the documentation sent to them. After several automated e-mails, Amazon stopped replying altogether.

After several weeks of sending automated e-mails Amazon suspended my account and held the funds for the sales I had already completed. The unpaid balance due to me is $312.68. When I requested the release of the funds, Amazon sent one automated e-mail saying I could expect a response in 7 days. I contacted them again after 14 days and received an automated response saying Amazon will not release the funds, they will not provide the reason and will no longer communicate with me. The customer paid me, not Amazon, for the merchandise I delivered. This money does not belong to Amazon. The maneuver of not transmitting to me the proceeds of my sales does not seem to be even legal. The use of robot e-mail replies on Amazon's part hints to my mind at fraudulent intent.

Conclusion: Please help me in getting Amazon to release the $312.68 I earned selling on Amazon. I am not interested in reinstatement as an Amazon seller, since I believe they deal fraudulently with vulnerable individuals attempting to sell merchandise on their website.

Additional Information: I believe this process of (1) Accusing a seller of wrongdoing (2) Ignoring a seller's defense (3) Holding the seller's balance due presumably for be kept as Amazon's personal business property - this process is a generalized fraudulent scheme. The basis for my belief is the number of complaints by sellers on Amazon who has voiced the same complaint.

I am getting a recurring charge to my credit card for Amazon Prime for $14.09. I was charged twice in one month. Once on 09/09 and again on 09/11.
What is this for?

I wish to discontinue these charges.

I do not want to have Amazon Prime services.
Please tell me how to stop these charges.

I am unaware of any agreement that I have with Amazon Prime.

I ordered 10 albums around 8/28 I only received 9.I can tell you the ones I got but I can't tell you the one I didn't get.I only ordered 1 time from Amazon and now for the last 2 months Amazon has taken $13.87 out of my bank account and I want a refund, and I want it to stop.And I would like to know why Amazon has taken from my account without my OK.

Sherry Miller
128 Indian Hills Dr.
Kerrville, Tx. 78028
[protected]

Reequesting a refund on my credit card used on 10/05/2019. A charge on my credit card for $ 12.99...I would like to know what this was for please ? i have had somebody that i do not know use it & i still was in my possession. My credit card called me for another issue i just had this month. So i had to be issued a new card @ my bank & they shreded the old one. Like i said what was this charge for, so i know what is going on as well...Please let me know what this was for ? thank you reference # mt192802721000010001367

unit failed after one year, removed put old hard drive back in, working ok.
have attempted to contact crucial, but cant understand phone person.
im'm in costa rica return usa for 1 month at thanks giving, would like to send to crucial at that time for NEW replacement.
Order #[protected]

Have tried to contact Crucial direct, get to phone contact, can not understand person in call center.

Hi my name is Deborah towndrow, I have just checked my mastercard statement and noticed I have been charged for Amazon prime?, I dont even have an account with Amazon.
On my statement it reads as folows
AMAZON PRIME mo6ln3gy4amzn.co.uk/pm lu
Can you please refund my money for whatever this is please as I am not even aware.
The date of this was 15/10/2019
Kind regards
Deborah Towndrow

Order number 111-[protected]-8776264

Date of arrival package: 28 -10 2019

Complaint: On the same day of arrival two of the three collars turned out to be of very bad quality. The linking pins broke off, without any use of force. The two collars are also unusable.

I want my money back for these two collars. That makes 2 x 38.99 = 77, 98 dollar. Perhaps it's also possible to get back a part of the costs for shipping & Handling.

my email address: b.[protected]@kpnplanet.n

My boyfriend from USA ordered an NYX Swear By It palette on Oct20, 2019 (Amazon.com Order #[protected])from USA to Singapore.
And the item was just delivered just now and when I opened the parcel, the palette was wrapped poorly and what I saw was the powder of the eyeshadows scattered all over the palette box.I attached the photos below.It gets so mad because I got very different from what I see in the photo.Please take action as soon as possible because I never experienced like this and I am so disappointed about it.

I'm being charged for amazon prime on two different accounts: (1) #6658. (2) #0056. Please remove the #6658. I don't know how long this has been going on, but being charged twice is not acceptable. It would be nice if I could get reimbursed for all those months, maybe years, that I have been paying on two different accounts for amazon prime service. [protected]@yahoo. com

A charge for $13.90 from Amazon was in my checking account today.
WHY? I am not sure what you want? The simple fact is there is a charge
in my account for $13.90 subtracted from my checking account. 350 words or
characters will not make it more simple. All I want is an answer as to why I
was charged this amount by Amazon. I have paid in full for all orders I have
received from Amazon, so what is this $13.90 for? Susan

Remove your advertising using the sacred song, Ava Maria. How dare you use this song to sell yourself! I was disgusted with Amazon every time I hear this highly religious song in your crappy low class ads. You are not going to benefit and will receive many negative and angry complaints from people who do not wish to hear you using it to make money! I am a long time customer and know plenty of others who will abandon your service over your outrageous choice. REMOVE it, out of RESPECT for your customers.

will explain the situation from begin. I ordered a ring bell at 30 September 2019 with this order number: ORDER # [protected]. After 2 weeks waited with patience, but estimated delivery date already gone. I called Aramex, and I send mail, literally the parcel lost by Amazon. They refunded me as gift card, even they didn't ask me. And the second issue, I wasn't sure shop from Amazon again, but because they refunded me gift card for lost parcel, I bought another ring bell. ORDER # [protected]. I expressed my concerns to Customer Services maybe 2 times, because that was gift and I didn't want any hassle. From Exclusive CS Aaron promised me that there will be any trouble, I trusted his words...

Today was estimated delivery date, and seems there wasn't any move since 18 October 2019 in Aramex. In this period I talked with Aaron again I remembered his words, and he responded me exactly this: ''I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.'' I talked with Aramex today, and they confirmed that there wasn't any move since 18 October. I am sending mails for this issue, as he Aaron told me no one responding. I don't know what should I do. I know it happens once, but second ... And no one cares? I wouldn't be worried if I bought for myself, but this is for someone else, Amazon literally put me in a difficult position.

And now: ''Now expected October 24 - November 2
We're very sorry your delivery is late. Most late packages arrive in a day. If you have not received your package by November 2, you can come back here the next day for a refund or replacement.''

September 28th i have ordered mobile from amazon its a emi order, they not attempted to delivery and without knowing me they returned the product. but i also contacted the amazon customer support. they told me your refund initiated you will get it in your payment method.

But when brought from amazon side they gifted the cashback. that the cashback amount deducted from my previous payment.

I have contacted the bank they told me your emi is not cancelled.

Now, i not received the ordered product but i need to pay emi amount including.

Amazon totally stealing my money using high tech fraud concept.

I called customer service and spoke with Keyla. I explained I sent a gift and paid to have it shipped overnight. I didn't get a picture of the delivery, I didn't receive an email that the package was delivered and the person that was supposed to receive the package did not receive it. The tracking said it was delivered but it wasn't. I had 2 additional packages that were supposed to be delivered. One was signed by someone I don't know and the other was still being shipped. Not once did she apologize for the inconvenience, empathize or show any remorse. I told her I didn't feel like she cared, she didn't respond for quite a while and I told her that just showed me she didn't. POOR CUSTOMER SERVICE! I will never order from amazon again. I spent $130 for 3 packages and when one is a gift, at the very least it should be delivered and cared for. Please review the call and give that girl coaching, she needs to learn that customer service is literally a job focused on the customer and caring about the customer and the sad part is she didn't even seem bothered when she was called out for it. Order numbers:
[protected]
[protected]
[protected]

dear sir
i did not receive my order please check.
PayPal

You sent a payment of €47.37 EUR to CHINATERA LIMITED.
08-Oct-2019 11:34:18 IST
Receipt No:[protected]
Hello humayun pasha,

This charge will appear on your credit card statement as payment to PAYPAL *CHINATERA.

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Merchant information:
CHINATERA LIMITED

Instructions to merchant:
None provided
Shipping information:
humayun pasha
62 A lower clanbrassil street
dublin, dublin
d08kt02
Ireland
Shipping method:
Not specified
Description Unit price Qty Amount
SG900 Quadcopter w/720P 2200mAh Auto Return WIFI FPV Headless Drone (White)
Item #: 270832.02
€47.37 EUR 1 €47.37 EUR

Discount: -€0.00 EUR
Insurance: ----
Total: €47.37 EUR
Receipt No: [protected]
Please keep this receipt number for future reference. You'll need it if you contact customer service at CHINATERA LIMITED or PayPal.

I have ordered 2 cell phone on 1 St October by paying 15344 to Amazon online.
Till now 22-10-2019 I have not received any order and now when I am asking for the refund they are not taking any action. Neither they are shipping my order..
Pls help me I am poor customer who is earning only 10-15000 in a month .
These big companies are cheating and I am not able to do anything.

I was expecting to receive my order in an orderly fashion in a container sealed by manufacturer, instead I received my order in a carboard container sealed with a brown tape. With batteries contained in 2 carboard boxes (should have been packaged in plastic wrap by manufacturer, I charged the batteries on the dual charger that I had purchased on my original order, charging time were visibly different. I have paid for brand new tools that I should have been sealed by the manufacturer. I questioned xping about the matter. They tell me that they shipped serviceable equiment, that I should be satisfied, I am not satisfied I am pi.. Ed of as far as I am concerned, I could have received second hand equipment that were returned for what ever reason. If I have problems with warranty I will never have satisfaction. I have contacted them on many occasions, I am getting the run around, latest message is that they will give me 10$ to settle the matter. I am a long time customer with amazon always satisfied. Their deceptive actions are creative for a breach of trust. I want to receive my order in a container sealed by the manufacturer. Thank you

They charged my MasterCard $29.52 and I didn't buy anything at 9:17 pm. I go to bed by 9 pm every night. This was after I purchased something from Amazon a few days ago. There is no number to contact them directly. Please help me resolve this and refund my money as I see it has happened to many people already. I live paycheck to paycheck and although $29.52 is not much to some, it gas or groceries to me. Thank you for looking into my complaint.