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Amazon.combooks order, waited for half of year, receive nothing, amazon.com keep cheating customer

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ORDER # [protected] ORDER # [protected] ORDER # [protected] / Books, waited for half of year, receive nothing, Amazon.com keep cheating customer

Guangzhou, China

Waited more than half year, no books received ORDER # [protected] /ORDER # [protected] /ORDER # [protected]
Guangzhou, China

I ordered 4 books on Amazon.com March 15, 2018, after two months waited, I only received one book. Amazon.com asked me to refund then replace the order. I replaced a new order for 2 of the same books, then waited for 2 more months, nothing arrive so I contact amazon.com again, I was told I have only two options: refund or send replacement books, I insisted I must get the books as they are for my client, which I promised to deliver to them. So Amazon.com operate to place a new replacement order, then I waited for another 2 months again, but still receive nothing. September, I contact Amazon.com, they give me only one choice is refund.

No matter I contact America's customer service or China's customer service, I only get one choice after half year, that is refund. Then if I insist to send replacement, they asked me to refund first, then place a new order, then keep waiting again for another 2 months, and not sure if I can finally get my books...this is Amazon.com

If you were Amazon.com's customer, what's your feeling?

AGAIN, I MUST GET THE BOOKS, I DON'T AGREE TO REFUND.

There is no way for customer to complain, their customer service will block down all complain by ask you to refund then close the order.

books order, waited for half of year, receive nothing, amazon.com keep cheating customer
books order, waited for half of year, receive nothing, amazon.com keep cheating customer
books order, waited for half of year, receive nothing, amazon.com keep cheating customer
books order, waited for half of year, receive nothing, amazon.com keep cheating customer

  • Updated by Connie Complain Amazon.com · Sep 12, 2018

    ChatClose WindowSound
    Me: Where's my stuff???
    You are now connected to Lucky from Amazon.com
    Lucky: Hello, my name is Lucky. I'm here to help you today.
    Me: Hello,
    Here's a copy of the chat transcript you requested:
    09:21 PM PDT Harmandeep(Amazon): Hello, my name is Harmandeep. I'm here to help you today.
    Hello. How are you doing today ?
    09:22 PM PDT Connie Luo: You are now connected to Ashutosh Govind from Amazon.com
    Ashutosh Govind: Hello, my name is Ashutosh Govind. I'm here to help you today.
    Me: Hi
    my order
    ORDER #
    113-5569123-2845067
    I do not received the goods till now
    and the order was closed, please tell me where is my stuff?
    I complained again & again to your China's customer service but no one response me
    no one help me to do anything
    Ashutosh Govind: Hello Connie, how are you doing today?
    Me: I must get the two books
    I already waited for more than 2 months'
    very bad
    Ashutosh Govind: My apologies Connie. Let me check what best I can do about it Connie.
    I'm sorry that you have not received your package yet, while you require these books urgently, probably for your studies. I regret the delay.
    We certainly did not expect this to happen.
    May I place you on hold for 2 minutes while I look in to this?
    Me: ok
    wait for your feedback
    Ashutosh Govind: Thank you for your patience and your consideration Connie. ill get back to you with the update asap.
    Thank you for your patience Connie. As I can check Connie, the status of the order is very embarrassing for me Connie.
    The order was placed on 08.05.2018 and it is still not shipped yet.
    Me: I just need my books which I paid for them and waited for 2 to 3 months, the problems were caused by Amazon.com
    Ashutosh Govind: Absolutely Connie, we have disappointed you in this order so far. But the product is not even shipped yet. May I just go ahead and issue the refund for this particular order so that you may go ahead and place a new order for the same product with the different seller?
    Me: if it is not shipped why my order status is closed
    no, this is the 2nd time that amazon.com did the same thing to me
    I placed an order for this book before from your 3rd party seller before, then after 1-2months then they tell me they don't have the book, , ask me to refund
    then I placed this order which is selling by amazon.com itself
    then I waited 2-3 months again
    then amazon.com now tell me to refund again and place the order to other 3rd party seller again
    if you were me, what you will do !
    these two books were ordered by my client, I already confrimed the order with them Ican not cancel
    I must get the two books
    no other ways!!!
    Ashutosh Govind: Oops!! There seems to be lot of frustration and inconvenience you faced due to us Connie. Thank you for your candid feedback. I want to assure you that this is an isolated case. You ll surely find the improvement in our services in your future orders.
    I ll recommend you to wait for minimum 48 hours for the delivery of the order. If not, then you may take your own call about the order.
    Me: I wont buy anything from AMAZON.COM from now on, but I must get these two books since I already paid the order and waited for so long time
    Ashutosh Govind: I know this is not the best of the resolution Connie, however, in the current scenario this is one of the alternative.
    Me: also I asked the China customer service and they told me I have no ways to complained about such case
    they won't help me to do anything
    how horraboly AMAZON.COM is
    Ashutosh Govind: I apologies from the whole amazon team Connie. When customers like you give candid feedback like this, it really helps us improve pour services.
    I am sure our concerned team will take acknowledgmnt of your feedback.
    Me: I need to know how I can get back my books now?
    Ashutosh Govind: Yes as you require these two books urgently, may i request you to wait for 48 hours maximum. Other wise the only alternative is to cancel the order, and place a new order for the same.
    Is it okay with you?
    Me: wait for 48 hours and then what will happen?
    what you will do?
    Ashutosh Govind: That is the maximum waiting period for the delivery of the order Connie. If not delivered by then, I am afraid, I ll recommend to you to cancel the order and place a new one.
    Me: no no no
    I wont place a new one
    your China's customer service told me Amazon.com can ship again the books to me
    Ashutosh Govind: I appreciate your candid feedback Connie. Of course you wont like to place a new one.
    May I place you on hold for 2 minutes while I look in to this?
    Me: ok, pls must resend the books to me
    Ashutosh Govind: Sure Connie. ll try for that Please stay connected.
    I know it is taking bit more. please stay connected while I check.
    Me: yes, I will keep waiting
    Ashutosh Govind: Thank you Connie.
    Please stay connected Connie.
    I know it is taking a bit longer. I am trying me level best.
    Me: yes please I don't mind to wait but I don't agree to just simply refund
    Ashutosh Govind: I appreciate that Connie.
    Ll just what best I can do about it.
    Thank you for your patience and all your time Connie. I just checked and wish to confirm you that I am getting the refund option only and no replacement.
    Should I just go ahead and issue the refund to you?
    Me: no no no
    the books are still on line selling now by Amazon.com
    https://www.amazon.com/Vitreous-Microsu...(See full link) full link)
    Amazon.com is treating customer
    Ashutosh Govind: I have checked again and again Connie. I am really not getting the option for replacement, Other wise I ld have gone ahead and issue the replacement to you.
    Me: Amazon.com is cheating customer, where can I complain?
    I did not get my books why amazon.com can hold my payment for serveral months then just refund
    how can I complain
    how can I complain
    Ashutosh Govind: I really apologize for the inconvenience caused to you Connie. But kindly do not have that impression
    Me: I don't need apologize, I can apologize to you if you resend the books to me
    Ashutosh Govind: If we are doing such good business it is because of patronage and good will of customers like you.
    We always strive to provide the best experience to our customers.
    Me: no, amazon.com distroy a customer's trust sucessfully
    where can I complain?
    where can I complain?
    where can I complain?
    Ashutosh Govind: I know this is a bad experience for your. But want to assure you that this is an isolated case and wont be repeated in future.
    Let me check wit that?
    Me: It already repeated to me
    Ashutosh Govind: I know you required these books for studies.
    Are you a medical student?
    Me: I already told you, the books are for my client, who already placed the order to me, I am not amazon.com that can simply let my client cancel the order
    my client waited for nearly half year
    Ashutosh Govind: Oops Okay I got it!
    Me: where can I complain?
    where can I complain?
    where can I complain?
    please tell me
    Ashutosh Govind: You can give a feedback.
    Me: will the shameless amazon.com compensate my lots when it simply reund my order?
    Ashutosh Govind: My apologies Connie.
    if you allow, along with the refund may I go ahead and issue $ 10.00 to your promotional credit?
    Of course as a token of apology?
    Me: you just need to take the two books from the stock and send them again out to me
    https://www.amazon.com/Vitreous-Microsu...(See full link) full link)
    Here is the amazon.com link for this books
    amazon.com is selling now
    you just need to refund the books to me
    Ashutosh Govind: Thank you for your patience Connie.
    May I place you on hold for 2 minutes while I look in to this?
    Me: I need a reason why this order is not shipped?
    I placed the order on May 08, and amazon.com always selling on line this books
    why my order did not ship
    how can I know when I order at his link again the books will be shipped?
    Ashutosh Govind: Thank you for your patience Connie. I checked again, really sorry but I am getting the refund option only.
    Me: no no o
    no
    I dont agree
    where can I complain?
    where can I complain?
    where can I complain?
    let me know
    Ashutosh Govind: You may complain in the feedback Connie.
    Me: your china customer service told me amazon.com can resend the books, and I already called them before the expected delivery date,
    Ashutosh Govind: Let me check once again Connie.
    Me: they said they will contact amazon.com America but why the order still close
    Amazon.com why can cheat customer without any punish
    Ashutosh Govind: Hey Connie, I got an option for refund for one 1 qty only. You may also find it in the account.
    For the another one, I did not get the option for the refund.
    Me: no I paid two why only return one to me
    Ashutosh Govind: For that may I issue the refund to you?
    Me: no
    no
    no
    I need the two books
    no matter how amazon.com do
    they need to give my books to me as I paid for them
    Ashutosh Govind: Of course you do Connie. I ll be more than happy to issue the replacement for both the orders.
    let me check again.
    Thank you for your patience Connie.
    But I am getting the refund option only for the other qty.
    The chat has been idle for a minute, I will need to disconnect if I don't get a reply within the next minute to help other agents.
    Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!
    Please let me know when you finish the reading
    09:24 PM PDT Harmandeep: Ok.
    09:26 PM PDT Harmandeep: I'm sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future.
    09:27 PM PDT Harmandeep: Please be assured no need to worry this issue will be resolved soon.
    09:28 PM PDT Harmandeep: As I have checked the replacement has been created for the order and that item will be delivered to you on Tuesday, August 7, 2018 - Monday, August 27, 2018.
    In addition to this, two replacements have been created to you.
    09:30 PM PDT Connie Luo: but the replacement is only one book
    I bought 2
    I paid 2
    09:30 PM PDT Harmandeep: There are two replacements for the two books.
    09:31 PM PDT Harmandeep: Both will be delivered to you.
    Tuesday, August 7, 2018 - Monday, August 27, 2018
    09:31 PM PDT Connie Luo: where can I check the replacement status?
    any now order will show on my account?
    any new
    09:33 PM PDT Harmandeep: Yes, please refresh your page and you will be able to see the replacement orders on the page.
    09:34 PM PDT Connie Luo: ok, I will check, and please make sure they are indeed shipped out
    my last order, I was told that they actually not shipped out
    09:35 PM PDT Harmandeep: Yes, they will and no need to worry the orders will be delivered to you on time .
    The orders is in the shipping process and they will be shipped soon.
    You will receive an e-mail when the orders will be shipped.
    09:36 PM PDT Connie Luo: last time I also receive such email but just now your colleague checked and tell me actually they were not shipped out
    I hope this time can receive them, otherwise I will come back to complain again
    09:36 PM PDT Harmandeep: As I have checked the order was shipped out, but we are unable to track the order.
    09:36 PM PDT Connie Luo: I wont give up
    09:37 PM PDT Harmandeep: No need to worry I will create a follow -up for the order and I will take care of everything from my end for this issue.
    I will check the updates the orders whether they are shipped and in transit to you.
    09:38 PM PDT Connie Luo: so thank you very much, finally I have chance to get my replacement
    09:38 PM PDT Harmandeep: Thank you for the understanding.
    Do you still have any other concerns or queries left behind ?
    09:38 PM PDT Connie Luo: no at the moment, hope I don't need to come back here again
    thanks a lot
    09:38 PM PDT Harmandeep: No, you do not have to.
    Please click on the "End chat" button at the upper right corner of this window.
    Lucky: I am so sorry for the inconvenience caused.
    Me: ORDER # 113-9863924-5825852
    Lucky: Please allow me 2 minutes while I check this for you
    Me: Connie Luo
    ORDER # 113-3444160-5135449
    ORDER # 113-5569123-2845067
    The orders is in the shipping process and they will be shipped soon.
    You will receive an e-mail when the orders will be shipped.
    09:36 PM PDT Connie Luo: last time I also receive such email but just now your colleague checked and tell me actually they were not shipped out
    I hope this time can receive them, otherwise I will come back to complain again
    09:36 PM PDT Harmandeep: As I have checked the order was shipped out, but we are unable to track the order.
    09:36 PM PDT Connie Luo: I wont give up
    09:37 PM PDT Harmandeep: No need to worry I will create a follow -up for the order and I will take care of everything from my end for this issue.
    I will check the updates the orders whether they are shipped and in transit to you.
    09:38 PM PDT Connie Luo: so thank you very much, finally I have chance to get my replacement
    09:38 PM PDT Harmandeep: Thank you for the understanding.
    Do you still have any other concerns or queries left behind ?
    09:38 PM PDT Connie Luo: no at the moment, hope I don't need to come back here again
    thanks a lot
    09:38 PM PDT Harmandeep: No, you do not have to.
    Lucky: I am checking on it, I see that there are replacement being processed but there isn't any update from the carrier being assigned
    Please allow me 2 minutes to check the order details and get back to you with an update on this.
    It's taking longer than usual. Please allow me 2 more minutes in this regard.
    I am working on it
    Thank you for staying connected.
    I have escalated this Connie I wouldn't ask you to wait any longer.
    At this point of time I can process the refund on this
    Would the you like refund to the original payment method or to Amazon Gift card balance?
    We've been idle for 1 minute, and I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
    Me: NO
    NO
    NO
    How many times I need to say NO to Amazon.com
    every time you ask me to replace an order, after waited 2-3months then just ask me to refund
    how many times I have to find AMAZON.COM, a lier to give back my book to me
    Lucky: I understand how you feel Connie but unfortunately since this is replaced twice and there is no update by the carrier.
    I apologize for the hassle and inconvenience caused in this regard.
    Me: no excuse
    where can I complain??
    where can I complain
    who compensate my time to me
    Lucky: I will surely forward your feedback regarding the carrier, To make this up for inconvenience, I offer $10 promo credit to your account.
    Please accept it as a goodwill gesture
    Me: Where can I complain???
    Where can I complain??
    Lucky: I have already escalated to my lead Connie! We are already working on this
    Me: Amazon.com promissed again and again, then just cheated their customer again and again
    without any punishment
    Lucky: We really did not intend to provide this kind of delivery experience
    We're aware that our choice of delivery services reflects on our business as a whole, we will continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.
    Me: Amazon.com really did not intend to kill people but they did do it and without any punishment
    I need my books
    NO other excuse
    Amazon.com really did not intend to cheat their customer but they did this several times to me, and without any punishment
    Lucky: I tried to process replacement Connie, Unfortunately since this is replaced twice we are unable to process replacement. I can right away process the refund.
    Me: I have no choice after I waited for half years for the books, then Amazon.com just tell me to refund
    Lucky: I'd request you to place a new order Connie, I apologize for the disappointments caused.
    I'd love to process the replacement as this is replaced twice already I am unable to get it replaced
    Me: this is the 3rd time Amazon.com ask me to place a new order for the same books, I totally waited for half year
    Where can I complain?
    Lucky: I have already escalated the feedback regarding the carriers assigned, If you want to write us you can write to [email protected]
    Would you like me to process the refund on this order?
    We've been idle for 1 minute, and I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.
    Since we've been idle for 2 minutes, I'll need to disconnect this chat. We hope to see you again soon!

  • Updated by Connie Complain Amazon.com · Sep 12, 2018

    I ordered 4 books on Amazon.com March 15, 2018, after two months waited, I only received one book. Amazon.com asked me to refund then replace the order. I replaced a new order for 2 of the same books, then waited for 2 more months, nothing arrive so I contact amazon.com again, I was told I have only two options: refund or send replacement books, I insisted I must get the books as they are for my client, which I promised to deliver to them. So Amazon.com help to to place an replacement order, then I waited for another 2 months again, but still receive nothing. September, I contact Amazon.com, they give me only one choice is refund.

    No matter I contact America's customer service or China's customer service, I only get one choice after half year, that is refund. Then If I insist to send replacement, they asked me to refund first, then place a new order, then keep waiting again for another 2 months, and not sure if I can finally get my books...this is Amazon.com

    If you were Amazon.com's customer, what your feeling?

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