Amazon.com — books order, waited for half of year, receive nothing, amazon.com keep cheating customer
ORDER # [protected] ORDER # [protected] ORDER # [protected] / Books, waited for half of year, receive nothing, Amazon.com keep cheating customer
Waited more than half year, no books received ORDER # [protected] /ORDER # [protected] /ORDER # [protected]
I ordered 4 books on Amazon.com March 15, 2018, after two months waited, I only received one book. Amazon.com asked me to refund then replace the order. I replaced a new order for 2 of the same books, then waited for 2 more months, nothing arrive so I contact amazon.com again, I was told I have only two options: refund or send replacement books, I insisted I must get the books as they are for my client, which I promised to deliver to them. So Amazon.com operate to place a new replacement order, then I waited for another 2 months again, but still receive nothing. September, I contact Amazon.com, they give me only one choice is refund.
No matter I contact America's customer service or China's customer service, I only get one choice after half year, that is refund. Then if I insist to send replacement, they asked me to refund first, then place a new order, then keep waiting again for another 2 months, and not sure if I can finally get my books...this is Amazon.com
If you were Amazon.com's customer, what's your feeling?
AGAIN, I MUST GET THE BOOKS, I DON'T AGREE TO REFUND.
There is no way for customer to complain, their customer service will block down all complain by ask you to refund then close the order.
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