Amazon
reviews and complaints

Would not change my email address and asked me uestions like when did I open my amazon prime account. Like I remember what year and month. When I asked to speak to a representative in the usa she refused... Very unhappy with this business... Changed cell carrier and they messed up my port process so chose to change my email and phone number. I went from verizon to at&t verizon messed up my phone number can't access my accounts

I have purchased hundreds if not thousands of items other than food from Amazon for at least past 5 years. I am elderly and always appreciated how easy returns were and also how quickly payment was returned to my bank accounts

I began to return a few items in last few days and saw some items could be returned to Whole Foods, some to UPS and I had to wait up to 10 days to have my bank account credited or choose to have credit go on Amazon for future purchases. I am seriously considering canceling Amazon and Prime

I am 71 unable to drive WHY ARE YOU DOING THIS?

There's two parts to my review. I've had my book on Amazon since 2011. To cut the story short I updated the cover some 3 weeks ago now. The front cover was done overnight.

I was told by Amazon that the second photo when you view my book on amazon.com, being that of the back cover will be updated in 10 business days.

Ten business days were up on Friday 12-23-22. Excluding the two holidays that followed, I called back some 15 actual business days later and was told someone would call back within two business days.

Not only was the cover never updated in the time frame and still hasn't been, no one has ever called me back.

My second point to this review is their customer service. The last item that I had delivered the idiot driver left my package at the wrong house and not realizing this at the time I even stopped the driver as he left our premises and he said, "Oh another driver will be by later, probably with your package." When I realized an email had come through, the photograph showed that my package was exactly where he had delivered it on the premises a few doors away from my own.

I've also noticed when you clearly explain something to one of these foreign agents over the phone when they reply it's as if they've not even listened to a word that you've said.

I was told Monday around 830 am I spoke to customer service through chat. I was charged 64.19 that morning. Customer service told me I would not be charged again after they had checked the problem, I was told that I would get a refund but have not gotten it yet. My card was charged today at 8:55 this morning for another 64.19. I contacted customer service again to let them know about the problem only to be talk rudely to, and transferred over 4 times, hung up on by a chat person also. Clearly nobody from chat knows how to do their job and I would like to sue for emotional abuse. No customer should be treated like this!

First I was told this item would be here January 9th, and then a few days later it said January 13-14th, I was going to buy the membership, however I’ve changed my mind. I don’t know what has changed but y’all aren’t even worth the hassle. I’ve had one little coloring book ordered for a week now and it still hasn’t shipped. This will be the last of my orders.

I purchased this shoe and like many items, I had to return it because of issues with it. For more than a month I have called back and forth been disrespected hung up on and still have not received my refund, they are now implying that the shoe was not returned. I need my money and I am not waiting for another three days; this is so inhumane after I was unable to complete my school assignment due to being sent the wrong notebooks. I am sick and tired of calling your unruly and not customer-friendly staff.

Regards,

Royalty

Full transcript of unresolved errors, empty promises and unethical failure to adress the BBB and be accountable in replacing my loss.please read the following messages below:

1.)

Dear Inspector general this is Justin Langwald again showing an example of conflicting messages from Amazon stating my policy was reinstated, and “diluted” as i seek a resolution for the error in canceling my Accidental Damage coverage policy [protected]. 

Thank you

2.)

On Jan 2, 2023, at 7:40 AM, Justin Langwald wrote: (This was to customer service at Amazon)



To whom it may concern, this is not an official request to cancel a policy, its a statement of facts about an error: 

on Dec, 2, 2022 i received this letter as follows in parenthesis, 

“ 

letter of Macbook Air reinstatement: from amazon assuring my assurion plan was accidentally cancel by Assurion and would be reinstated: 

Hello  justin,

I'm sorry to hear that you were having issues reactivating your ASURION 4 Year Laptop Accident Protection Plan with Tech Support $800-899.99 

i can assure you that it has been reactivated and we reached out to the seller for further information.

The order was placed with Merchant, a seller on our website. I've sent your inquiry about your order to the seller. You can view the email that was sent to merchant  in Your Account at the following link:

https://www.amazon.com/gp/communication-manager/outbox.html ]

We look forward to seeing you again soon.

Thank you for your inquiry. Did I solve your problem?

If yes, please click here: 

http://www.amazon.com/gp/help/survey?p=A33NF3G00XJNK8&k=hy

If no, please click here: 

http://www.amazon.com/gp/help/survey?p=A33NF3G00XJNK8&k=hn

Best regards,

Quasha W

http://www.amazon.com

=============================“

3.) I wrote back to Amazon customer service after speaking to Asurion:

Now after about 25 hours of going back and forth between Amazon, which acted as an agent or broker of this policy, as well as Asurion i have also confirmed the following: 

The only email i sent to amazon thus far which resulted on Amazons part in cancelling my policy in error, without my knowledge, and without my consent,  is from what i sent to Amazon on April 30, 2022 stating :

From Account: [protected]@yahoo.com

"I thought this included theft it does not no longer necessary"

Nowhere does it state that “i justin langwald request to cancel Order: [protected]. It is grammatically incorrect with a double negative and misunderstood, yet if it was misunderstanding in nature why would they cancel my policy which could not be reinstated? Also this is proof that they acted as a broker, as Asurion confirmed!

please read how my order was marked “diluted” and the conflicting message below which is the generic response i received from Amazon on the Better Business Bureau website, which i filed a complaint against! 

4.)

On Jan 1, 2023, at 9:29 PM, Amazon.com wrote:

Hello Justin,

Thank you for contacting Amazon.

I'm sorry for the trouble you had with the cancellation of the Policy in the Order ID: [protected].

Amazon never wants their customers to experience any sort of inconvenience. I'll do my best to resolve this for you.

Upon reviewing the Order details, I see that you were refunded on this Policy as on May, 2022 due to which this Order was marked as diluted.

That said, the Refund was issued to your Original Payment method.

You can view details of the completed refund on your Amazon.com account:  http://www.amazon.com/gp/css/summary/edit.html?orderID=114-4457049-7621012

Please reach out to us if you require further assistance via call/chat and we'll be delighted to help.

I remain at your service if you got any further inquires.

We have several options available for self-service along with phone, e-mail and chat support 24 hours a day, 7 days a week.

To contact us via phone:

http://www.amazon.com/clicktocall

To contact us via chat:

http://www.amazon.com/clicktochat

In case the above  links are inaccessible, you may call our customer service department, so one of the representatives will be able to help you. Here are our customer service phone numbers:

-Toll free: [protected]

-U.S. and Canada: [protected]

-International: [protected]

-Español número gratuito:[protected]

If there is something that I missed to mention or to do to make things easier for you, please let me know. I will be happy to grant the satisfaction that you deserve.

Thank you for your patience and understanding. We look forward to seeing you soon again.

Have a Blessed Day!

Best regards,

LizyG

Thank you.

Amazon.com

Sincerely, 

Justin Langwald

Tel: [protected]

Email: [protected]@yahoo.com

5.)

On Jan 5, 2023, at 7:26 AM, Justin Langwald wrote:

Dear Arun,

I have been a loyal customer who also introduced my family to, for over 20 years, please reconsider what available options you have, but you must consider the fact that you are representing Amazon and someone within your company made an error which resulted in me losing my protection of a laptop, which you can only get of within 30 days of purchase!

If this were an item most valuable to you or of great importance wouldn't you want protection, and what would you do if someone took away your protection plan without your consent and without your knowledge? I respect your company and your intentions but something must be available to you and something must be done please.

Sincerely,

Justin Langwald

Tel: [protected]

Email: [protected]@yahoo.com

On Jan 2, 2023, at 8:33 AM, Amazon.com wrote:

Hello Justin Langwald,

I'm Arun from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

I've reviewed the complaint and understand your concern regarding the Assurion protection plan for your laptop.

I apologize for the inconvenience that you've experienced in this case.

I would like to inform you that this is a seller fulfilled order which was cancelled and refunded already in the month of May 2022.

As per the update, we'll not be able to take any action on it or compensate in this case from our end.

If there was any alternative, we would have surely helped.  

Please feel free to contact us directly by replying to [protected]@amazon.com if we can be of further assistance.

==========================

Information received date: 1/1/2023

==========================

Case Description: i bought a protection plan called assurion thrpugh amazon for a $899.00 macbook air. Amazon misinterpreted a complaint and took it upon themselves to cancel my protection plan. this happened without written or verbal authorization and unbeknownst to me! it was cancelled i could not get another protection plan to replace it, and my laptop should have been covered. i did not therefore grant authprization just was only offered a reimbursement of $20.00, whereas they should have offered to replace the laptop , or the $899.00 credit for the loss, that they knowingly cancelled in error due to the email attached. even after notifying them of their error they insulted me with a $20.00 courtesy after being a loyal customer for 20 years and purchasing dozens pf policies- this is clearly illegal and they offered no compensation for my loss!

Desired Settlement: Other (requires explanation)

Replacement; Store credit

====================================================

Regards,

Arun

Amazon.com

http://www.amazon.com

The solution i seek:

Dear Amazon,

Please rectify this situation and follow through with your responsibility Amazon and since you canceled my policy without my knowledge or consent issue me what i lost by your actions in the amount of $793.00!

You contract with USPS to deliver products, but USPS doesn't deliver to the address when they choose not to. Instead, they notify me that I can pickup the package at the local USPS office. I drive 10 miles, round trip and pickup the package, but they can't drive 1/4 mile and deliver the package.

They claim the package was too big or too heavy. They claim to protect me, they won't deliver a package to an unoccupied address. They claim if the home address is more than 1/4 mile from the post boxes, they cannot deliver. BS

I suggest you STOP using USPS. They are useless.

Amazon, UPS, Fedex deliver directly to my home, no excuses.

USPS does not. STOP USING THEM.

Something to try on your own:

Some history first - They keep shipping large packages vis USPS, and the post office does not deliver to the house. The USPS has been requiring cluster mailboxes for many years, so it's less work for their union paid employees. Depending on what & where you read it, their policy says if they can not fit your package in your shoe box size cluster box, they are suppose to deliver it directly to the house.

This is not what happens, most of the time as they just toss a slip in your box and tell you to go to the post office and pick it up. In our resort, they don't even bother putting packages in their mail jeep when they go out to deliver the mail inside the resort, as they know it will not fit and just takes up space in the Jeep. So they just show up with a stack of slips they have already deemed "Delivery exception, mailbox was full", or at least that is the common message the Amazon order status shows. They put these in the box and continue on their way.

Now, this is for those reading to try, around Prime and not the real reason of writing this above, as the above is just one of the reasons I am am going to cancel Prime. it seems everything I order is now taking 6-7 days from the time I order it, until the estimated delivery day, using the Prime Shipping Option.

Try this, select and item and go to the check out, and select your best prime shipping option, note the date. Now, sign out of your account, or open an in-cognito browser window, and select the same item, without signing into Amazon, then go to check out. Enter your address or for the most part just the ship-to zip code and see when it's expected to be delivered. We have done this three times this morning, all with different items (Noted as Ships from Amazon) and two of the three times, the "free shipping" was going to get it here the day before the other option we were signed into, with the paid Prime membership we have. This is not a far away place either, as it's outside Atlanta, GA and they have been been shipping here to a 5000+ lot resort for a decade.

One reason I signed up for prime shipping many years ago was 2-day shipping, which was pretty much from the time I ordered it, unless it was late at night. Now the hyperbole from Amazon, is it's 2-day shipping, whenever we get around to shipping it, which may be 5-7 days. It was also a way, at least originally, to avoid USPS. Now, their shipping logistics ship huge boxes via USPS, and memory cards for a camera come UPS or Amazon Delivery truck.

If you talked to Amazon, depending on how fast they want to end the chat, they will either tell you they can't control the shipping method, or they will tell you they will "check some magic box", to let their shipping department know to not USPS. Which of course does not happen.

So the question is why bother to paid $140 a year for substandard shipping? The other freebies with the membership are not useful to me, so we at least plan on cancelling it in few months before it renews. if I wanted to get in my car and make a 40 minute round trip to pick something up at the post office, I could have just saved the trouble and went to Wal-Mart or Target. And if I do really need it from Amazon, I just know with either option I am going to wait about a week and high probability I will still have to go pick it up at the post office, which helps me decide if I really want to bother with it or not.

I suggest anyone reading this trying the shipping debacle I described and report back as we have done this a couple couple of times this week, with different sign-on's, with & without Prime membership shipping, and the results are the same.

I placed an order on December 4, 2022. The order number is [protected]. The order was charged to my Debit Card when placed, on December 5, 2022 in the amount of $92.03.

The order arrived in two separate shipments.

When the second shipment was sent my card was charged $44.01 on December 31, 2022. The $44.01 was part of the $92.01 that had been charged on December 5, 2022.

I called Customer Service and was routed to an off-shore Customer Service agent who I could not understand (and I work with off-shore resources on a daily basis). The jist of what I was told is that the $44.01 would be credited back to my Debit Card when the package arrived.

The package arrived on January 2, 2023. I waited for the credit to show on my online banking.

Today, I called Customer Service and was again routed to an off-shore agent.

I absolutely could not understand what she was saying to me. When I asked her to transfer my call to a Customer Service Rep in the U.S. she said she could not to that.

I was able to capture that my account would be credited in 7 - 10 days — which means Amazon has use of my money for over a week by double-billing me. This has never happened to me before and I order, from Amazon, frequently.

I expect more from Amazon. Is this really how you want to treat repeat customers?

If Amazon is going to engage off-shore resources, to deal directly with customers as a first line of contact, I suggest those off-shore reps know the language, the business, the business operations of Amazon, how business works in the U.S. and consumer expectations of U.S. customers. And, in the event that a customer finds it necessary, Amazon should provide an option to speak with a Customer Service Agent in the U.S.

I am really disappointed in Amazon, Amazon's Billing practices and the Amazon Customer Service.

Purchased a Sainlogic weather station model ws0835 plus , supposedly has 1 year warranty but cannot get this China company to answer there warranty forms on there web site, called Amazon for help, was told they only warranty for 30 days, the rest of the warranty is thur manufacturer. But I asked if the company that they allow to sell from their site doesn’t respond or goes out of business how does the consumer recover their money? Amazon made their money, manufacturer made theirs, so consumers is just out? They offered a 70 refund charging me a restocking fee? It’s defective how are they restocking? They use to care about their customers, now you are just sol! Will switch my buying back to chain stores hope all people reading this will as well.

I ordered the subject item from Amazon 12/19/2022 and had it delivered 12/29. Shortly after I placed this order with Amazon, I learned that my son could get me a suitable rollator at no cost to me. That is when I tried to cancel this order.

On or about 12/23 I called Amazon to cancel the order only to be told that the shipping process had started and I could no longer cancel the order. The agent presented 2 options-refuse the delivery or return the item for a refund from Amazon. During this call, the customer service agent noted, no need for concern-I can return the item for a full refund. I trusted her word.

I left a note on our front door for the delivery person to ring the bell so I might have a chance to refuse the delivery, but that did not work! I went to a local Amazon returns site (Kohl's) the next day and they could not help me because I did not have the necessary return paperwork.

On returning home I tried to execute an Amazon return order for the rollator online and ran into a problem; so I called Amazon. After an hour on the phone I was told that this item is non returnable and there is no option for me to return this rollator to Amazon and my only possible option is to return it to the manufacturer.

During my conversations with various agents, I noted that the ad for the rollator contains these words-Return policy: Eligible for return or replacement. Moreover, at this link on the Amazon site-

https://www.amazon.com/gp/help/customer/display.html/?nodeId=GMZNGRA9B5PCJB5F

there is presented a list of nonreturnable items. Nowhere is a rollator, medical equipment or any item seemingly related, listed.

When I mentioned these facts to the account-specialist supervisor, I was told that to see the details of the return policy, I needed to hover over that statement in the Amazon ad to see the underlying conditions. Who would have known this without being told that one needed to hover? Why is this information not more obvious?

When I mentioned this fact to our daughter, who is a much bigger purchaser of Amazon products, she was somewhat stunned to learn that there is a special method to learn about the limits of Amazon's return policy!

Before purchasing this rollator, I had called Drive Medical because I had a question about this item. During this call they made it clear that they are the manufacturer of these items and not the distributor. What I heard is that they do not deal with retail customers. This is why I am corresponding with you.

The rollator package was delivered without damage and it has not been opened (see attached photo). I would like to return this item for a full refund. Can you help me with this?

Sincerely,

Joseph Halpin

3405 Island Creek Ct

Silver Spring, MD 20906

[protected]

My order was rejected on delivery as it was no longer required.

The product is back in your warehouse and that is confirmed in the system.

I did not receive a return.

The system suggested the order was still "live" so I have cancelled the order.

The system now seems to be waiting for the product to return before a refund is processed.

You already have the returned item.

Order number is ORDER # [protected]

I hope you can help. Thank you

Prime used to be wonderful with stellar delivery service as promised. That has all changed, while at the same time they are increasing the price. Things that used to take two days now can take weeks. So while we keep paying they are ripping us off. We have started shopping their competitors first and only ordering from Amazon if no one else has the item. Many of our friends make the same complaints. Amazon prime has become a con, a false come on, and an abuse of their customers. The other day I purposely had a friend who lives 40 miles away check delivery times (who doesn't have prime) on an exact item:. Amazon promised delivery by 12/30, while mine promised delivery by 1/9, and as it's been going probably won't even come by then. A rip off!

I am Kalwin Carreathers. My wife Veronica and I have been ordering from Amazon Prime for a long time now. Ever since we moved to our new home in Yukon, Oklahoma we have yet to receive a package to the right address without filing a complaint. Your delivery person has failed to deliver to the correct address on each occasion. They have delivered to the opposite street every time! The last time we were told the was for sure getting fixed. We were told several hours ago today that our package was 10 stops away and the truck never showed up. Received a notification after several estimated delivery times that the package was sent back to the center. This has become a pattern with Amazon! The same exact things keep happening! I am a very stressed out Disabled veteran. What is it going to take for this consistent issue to get fixed once and for all? Do we have to lawyer up and file a lawsuit? Will it take an act of Congress to get proper service? We were really hoping Amazon was truthful and had given us confidence that the issue was taken care of. For 4 months of living at my new address, Amazon has continued to fail paying loyal customers! This is literally making me sick to my stomach. Stop sending our items to NW 20th! It should be SW 20th St!

I purchased an item on Amazon.de for delivery to Austria. I live in South Africa. Received the billing information. Now every time I log into Amazon it tells me there is an issue on my account. Then directs me to a page whereby I must input all my details again because it has detected suspicious activity on my payment, which has not gone off my account. I cannot get past this page to resolve the issue and have no way to contact anyone to find out what the heck is going on.

My Amazon account does not have an email address. I always use my phone # to log in. A hub representative advised me to add an email add so that I get email notification about my delivery. So I added my email add and the app asked me to create a pw. Upon updating my profile , my account was revised where it refreshed and no way for me to view my order history. Amazon just created a new profile for me. Most agents I spoke with didn’t know how to resolve my issue. In fact no one was able to help me retrieved my previous account. Plus, delivering items to a hub locker is a pain! Customer service is a waste of time.

On Saturday I bought a gift card from the store and I loaded it into my amazon account, and two days later when I logged into my amazon account again, my balance disappeared, along with it There is my top up record like I never did, then I try to top up again and it tells me that the card is already loaded into my account and I have to go to the store where I bought the gift card again and they Told me it was amazon's problem and they canceled my balance and they wouldn't be responsible for it, then I tried to contact customer service and they asked me to provide a receipt, which I provided quickly, and they told me to contact the store that sold me the gift card , or just made me wait, 48 hours have passed and I still haven't gotten any response, no one to solve the problem, and nothing to say

I ordered my package 21 Dec 2022. So, we know I have waited a whole week for said package... I recieved a notification on my phone that the package was delivered. I went outside to look for it and low and behold was not there. I waited for approximately 10 minutes to ensure that I was not wrong. I then submitted the negative review that my package was not delivered. I was then contacted by Prime Customer Service person "Jdee L". I informed her about the situation that happened. She looked up on her computer and stated "The package is at your door." I informed her that it was not, and I needed her to find my package, and that I was waiting a week for it. Jdee then informed me that the package was still on the delivery truck. I asked her why would the driver scan my package and tell me it was delivered, when it was still on the truck? She said that the driver made a mistake. I was starting to get angry with Jdee. I informed her that I want my Prime membership cancelled, and I still do! I also said that I wanted my package now, when she tried to give me an option to cancel the order and get my monies back. I told her "NO! I want my package delivered NOW!" My neighbor informed me that the driver delivered my package to his house. When I told Jdee this information.. She said "OH my GOD!" At this point in time, I was extremely angry and hung up.

I cannot believe that Amazon would hire individuals that would BLATANLY LIE to the customer about the package still being on the truck when she did not know one way or another. This is totally unacceptable.

After several months of Amazon refusal to clear up the incidents of delivering packages to tenants apartments I am filing this complaint to rectify this problem. Tenants can not get to their building mailbox’s and an accident of trips and falls may occur as there are elderly tenants that can be hurt.

Please clear this situation as we are not being treated with respect and packages are thrown in the front building and this is not professional and we as customers are paying Amazon shipping and handling fees to deliver our holiday packages in a timely respectful manner.

These situations are weekly, monthly and are repeated incidences and reported to our landlord in our building.

Our management office as advised me that if the problem is not clear all Amazon packages will be returned back to Amazon corporate office.

In addition I have attached photos of the employee who refused to deliver all packages and referred to Amazon not paying him enough to do extra work in going to each tenants apartment.

I would appreciate your immediate assistance in this matter.

Please send all responses to email: [protected]@aol.com

Please have all packages of tenants delivered in a timely manner and respectfully train your employees to comply with the shipping and handling and delivery instructions as instructed of each of the customers in a satisfactory in our neighborhoods.

Thank you.