Amazon
reviews and complaints

It's pretty simple..

EVERY TIME I check my delivery status on an order, and I see that it arrived at this Mira Loma facility in California, it's 100% sure to be lost, delayed or show up damaged. Every. Single. Time. I truly wish amazon would do their due diligence and look into this matter. This has been going on for several months now. I have had so many refunds and replacements (those have been lost as well!) that I've been considering canceling my prime membership. Why pay for a service that isn't being honored?

I've had two deliveries on 02/26 & 02/27. My instructions are to use the keypad which allows me to buzz them in. My notes also states that I am handicapped and use a walker. Packages are left in the courtyard by the mail box. Each time this is done I have to pay one of the tenants to bring it to me. When I talk to a rep their solution is a $5 credit. They can keep that.

In all fairness 80% of the deliveries are excellent.

The worst experience was several months ago when the driver left parcel on streets.

I'm at wits end. I cannot take this sh-- much longer.

Is there a shortage of professsional drivers?

received a charge on my amazon account for a chair I did not order for $1153.27. When I received an email that the chair would be delivered on 2/13/2022 I immediately called Amazon reported it & cancelled the order. No chair was ever delivered to my address & as of this date I haven't received a refund. It was charged to my credit card that I had on file despite not having enough credit on my account. Amazon pushed it through. I have called numerous times to the customer service and received no resolution. They tell me they can not see the order. NO ONE followed up to see that there was no delivery of any chair to my address. Amazon has proven to be dishonest thieves and the dumbest customer service I have ever dealt with. I had to report to my bank which will take weeks for any result all because Amazon is thieves. I will never do business with Amazon again. It's just a matter of time before they come tumbling down.

I have been an Amazon customer since about 2001 and have generally been very satisfied with the service. In December 2022 I placed an order (Order # [protected]) which included a Nitecore, Blowerbaby BB2 Electronic Cleaning Air Blower for Camera and Lens and this was delivered about 6th January 2023. When I tried to charge it overnight, it would not charge. (I note under customer reviews that others had also found this fault.) I obtained information on returning it to Amazon and this was received by Amazon about 21st January and apparently a refund of $US 132.20 ($NZ 165.36) issued.

Two and a half weeks later, with no sign of this refund, I contacted Customer Service. I’m not sure who I chatted to but was told there was a problem refunding my Visa but he would sort it out. A week later, I contacted Customer Service and chatted to Daniel. He told me that a mistake had been made with the refund and it would not be possible to refund to my Visa now but if I just accepted a gift card it would be applied “immediately” although he could only action $100 and the balance would be applied later. I did not think this was fair, but agreed to just get something done.

Several days later, there was no Visa refund or gift card on my Amazon account. I tried contacting Customer Service again, but ended up chatting to a bot which could not understand anything and just referred me back to the refund page. Therefore I have absolutely no confidence in “Customer Service”. The only other return I can remember was part of Order # [protected]. I was still waiting for this to arrive so I did not return it and I don’t know who did. The important point is that I was issued a refund and it appeared on my Visa almost immediately. The reason can not be that my Visa doesn’t work, as I have had two other orders from Amazon since the disputed refund, and these were charged to my Visa without problems.

I have been getting several messages on my phone from Amazon help line about a problem with my account. They tell me that they need my billing information. I closed my account with Amazon on Feb 23, 2023. I tried to respond to their e-mail, but my e-mail came back undeliverable. I called Amazon Customer Service Department and they indicated. There was no problem.

I purchased an "Amazon Renewed" cell phone (Samsung Galaxy Flip3 Z) in October 2022. Initially, I didn't have an issue with the phone. 2 months in and there was a pixel issue on the screen. I reached out to Amazon and advised them of the problem. They immediately said it was sold by a third party seller and I had to follow up with them.

I sent pictures of the issue to the third party seller and Amazon. The third party seller reviewed, acknowledged the issue and said I can return the phone. The problem? I don't have a temporary phone to use while this issue is being resolved.

I requested the replacement phone be sent so I could then switch phones and return the damaged device. I have been given the runaround ever since.

I have called and spoken to several "supervisors" and been told a refund request would be sent since the seller has not assisted me according to their "A-to-Z Guarantee ". Instead, it's like pulling teeth. I've explained all I want is an undamaged p I phone. I'm perfectly willing to give them the damaged one back. Instead I've been over the river and through the woods with their customer service department. The situation is utterly ridiculous.

When I asked if I did return the phone to the seller how long it would take for me to get the refund, the representative told me 2-3 weeks. It didn't take that long for you all to get paid. And they honestly believe it's ok for me to be without a means of communication for this length of time.

I am also an Amazon Prime member, so I'm utterly disappointed in them. They act like they don't understand English, so I'm not sure how else to explain I'd be without a phone if I return the phone, wait for a refund, then order a replacement.

So due to some inactivity and me being in a way in different parts of the city I have had some issues getting into my account It's keep associating me with a [protected] number which I no longer own and I'm not able to check the roadies of my book that I published through Amazon which is why you bully me I am free because you guys have basically took in my book and write me out of my royalties that I'm not able to even look into the account and/or open up a new account I am contacting my attorneys immediately I need for you to resolve this immediately.

I bought a heated coat in October 2022 and when I received the coat it did not hold heat very well so I returned the coat on December 28, 2022, sent back from Kibler's in Mt. Orab, Oh and the coat was returned to Amazon and it went to the Amazon Warehouse in Shepherdsville Ky. Shepherdsville Amazon Warehouse will not give me the coat in order to return it to another Amazon. They have the coat they said and were supposed to be processing my refund. I paid 169.00 for this coat and I cannot seem to get my refund. I have called and been on hold and talked to different supervisors and I can't seem to get my refund. At the end of January, it said my refund was pending but now it doesn't say anything and I have looked up my order and it is gone. It isn't showing up in past orders for 2022 and even other things I ordered are missing too. My orders for 2021 are in there but nothing for 2022 so this is suspicious that everything I ordered in 2022 including the coat are not showing up in my past orders. I want my refund or I will be calling the Better Business Bureau and have this investigated by someone. It should be on my store card to show I bought this coat. I feel like someone at Amazon has kept my refund and I can't even get the coat back to send it somewhere else to get my refund. The UPS tracking number is 1Z536AF89044593009 where the coat was sent back too. Can you please help me get my refund. My name is Jackie Turner, 13516 New Harmony Shilo Rd. Mt Orab Oh, and my phone number is [protected]. After this bad experience I don't even want to buy from Amazon anymore. Thank you, please help me get my refund for this coat.

Buy mistake on January 5th I gave the UPS man a Box that was supposed to go back to lucky. I had a package to return to Amazon yet I did not know they were sending a label. The package I was returning to Amazon was earbuds their policy is they check every electronic before they refund you and I know that because it happened to me before. I got the tracking number Amazon received the leather jacket Amazon opened it to check for earbuds they should have found my leather jacket with my information I've called 5 times I've over 6 hours on the phone it's been a month which is what they told me they needed to find it. It's a $500 leather jacket that I needed to return I can't get any information because Amazon outsourcing is worthless I just spent another hour and 10 minutes on the phone today about that and the false advertising of habit tomorrow and then when you buy it it's 5 days later I want my jacket I have not gotten a phone call and they tell me the case is closed. After 5 phone calls January 9th, 29, Feb 9, 12, 17! No response told every time I'll get a call back no call back worst customer service ever

This is a scam. I have not received anything from this firm.

My bank has sent me a Notification saying this transaction is a scam.

Allchan sent me an email saying. "Delivered(days): 2023-02-14." I didn't receive anything from Allchan.

I have NO "contracts, invoices, bills, receipts, warranties, work orders, etc. FROM THIS SELLER.

I put in a complaint agents this seller to Facebook and the next day this seller was removed from Facebook.

All I need is a full refund.

I bought fire tablet for my kid in 2021 and this item has 2 years damage free warranty. In 2021, the tablet screen cracked, So I request the warranty service on amazon. I got new replacement tablet. In 2022 December, the tablet screen cracked again, the item still in warranty, So I try to send warranty service in Amazon account order item page, but this tablet item page doesn't have warranty service function, So I call Amazon customer service phone number, the customer lady told me she will help me send warranty service request and because the item page warrant button doesn't work so this time I will receive new tablet first and then shipping back the cracked tablet. After 10 days I never receive new tablet, So I call Amazon customer service again, and the customer service told me the new tablet should be delivered on Jan.15th, after I receive the new tablet and just need shipping back crack one in 30 days and she also emails me with pre-paid label link. So I'm keeping waiting the new tablet and keeping focus my truck driver job until my wife asked me why the kid still use cracked screen tablet on Feb. And I just noticed we never received new tablet to replace, So I call Amazon service again, this time another Amazon customer service lady told me the tablet warranty was expired on Feb. So she can do nothing. I should ship cracked tablet first instead wait new tablet shipping to me.

Amazon was charging me $15.13 every month starting in October 2022 up to this day. I have already written a letter to stop charging me every month because I was out of the country and vacationing in the Philippines since September 21, 2022, for an indefinite period of time. Here are the details of the charges beginning in October 2022: 10/19/22 Amazon Prime *H89MP2N90; 11/19/22 *HI9ZI8ZU2; 12/19/22 *XH90L6013, and so on.

Cannot fault Amazon help desk in my whole several years of regularly using this company. I have relied on Amazon countless times as I know I can always depend on them showing up for me as they are so reliable.

Amazon Support +1~858~666~0943 Free Help Desk is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems

- Always fantastic - spot on delivery service

- Everything is always 100% correct

- Never have I ever received anything damaged

- Always get what I need online

- Great prices

Thank you Amazon team! Brilliant service 10/10

My dog was ran over 2 days before Thanksgiving. month of nov.2022 upon dealing with Amazon I spoke with them when the incident happened. they told me they were sorry for the loss of my dog and would I except a memorial packet from them. I said yes that would be nice wat they sent me I felt was an insult to me and my family. I contacted them and let them no this it's been hard for my granddaughter and all of us Izzy was part of our family. we decided that I would probely be nice to to pick another dog and let them know how much and about 3 days later I found another puppy when they called me back I let them know I found one and they wanted 2500 for it. so I they agreed the next day and they said they agreed on the amount and would send me a check with that amount I should receive it within 30 days we'll the thirty days went by by that time I lost the deposit I put on the puppy I let Amazon no but I never asked them to reburse me for the loss. when I didn't receive it I contacted them again and they said they would email me an echeck threw my email with instructions on how to cash it and it would be coming from ARC another company. when I got it in my email the check had my last name spelled wrong so I emailed them back and let them know I got a email on 2/10 2023 stating they would issue me another check with the correct spelling by the end of the day which didn't happen on 2/13/23 I got a email from ARC with a new check. this time I was giving directions on how to print it and I did so. I went to cash the check the same day and they told me there was no account num or routing number the check and the could not cash it. I have been threw the most embarrassing, stressfull, heartbroken exsperiance in my life and no results from amazon. not only did they kill someone that meant the world to us they let me ride back and forth pass there truck the evening it was killed and yell for my dog and never let me know anything no apology nothing. they told my son which made it almost inpossible for him to tell me because of my heart condition and not wanting to upset me. thank you.

Hello All Amazon account Specialist,

I am very dissatisfied with the handling of my Amazon account, by Amazon, which was hacked. I will explain in detail. In January I received an email from Amazon saying to change my email password. I think the email came on January 25th or 26th. So I immediately changed the password. On January 27th (my Birthday) I received a package from Amazon with two speakers in it. I ask my family did anyone order the speakers and the answer was no. I know I didn't order any speakers so I called Amazon Customer Service. In the mean time I had signed into my Amazon account and I didn't see any order for the speakers. Customer Service said, we will have to investigate this and we will get back to you. On the 27th of January I receive an email from Amazon saying we reviewed my account and are closing it and canceling all orders. My next step was to check Chase/Amazon my credit card for Amazon and I discovered the speakers were charged to that account item [protected] speakers, a $75.00 dollar charge for Item [protected] and my $50.00 dollar gift card balance was used in the process. A gift card was purchased for $125.00 for [protected]@gmail.com,. Now you can see why I am getting a little hot under the collar. II called Amazon Customer Service again and ask for the following to happen. Send me a return label for the speakers, clear the $75.00 dollars from my chase account and finally put $50.00 dollars back on my gift account. Amazons response was it's still under investigation but we will send you the return label.

I called Customer Services and spoke to Kevin. He said he would send me the return label. I received an email ASAP which included the label. Thanks Kevin. I received a email from Amazon Account Specialist on January 31st which outlined what Amazon was going to do.

1 Restore any gift card balance with in the 2 to 3 days.

2 I added the two step sign - in process to my account.

I called the Account Specialist Account number about the $75.00 Charge is still on my Chase account. He said, Call Chase.

I called Chase and reported that my account was hacked at Amazon and charges were put on my Chase account. Chase said, Chase will cancel my chase account card and issue me a new on in about 10 business days.

Chase also removed the $75.00 dollar charge from my account and said, they will investigate it.

On February I called the Amazon Account Specialist number to see about the gift card balance since it way passed the 2 or 3 days. I spoke to Slade and he assured me It would be taken care of in the next several days.

I was having problems with my email but I finally resolved it on the 7th of February and I received a copy of the attached email. Which shows me Amazon knew about this problem and half heartly made little or no effort to fix it. Amazon you need to train your personal so they are better equipped to handle problems like this in a more professional manner. How that is all said, and done I would still waiting for Amazon to resolve the $125.00 gith card dispute.

Today I received another email from Amazon saying they are sorry about my gift cards [protected] and [protected]. Unfortunately we can't refund from our end. The cards are Branded. You must call Abercrombie & Finch. They will help you with the refund. You also can call your bank and raise a dispute.

You can see Amazon has not been very little if any help.

A very concerned Customer

George Warren

I returned a Samsung Watch 5 which I ordered on Amazon. Amazon received the watch and said that a refund would be issued. Amazon put the refund all on a gift card and yet I paid with a Master Card. On Jan 17th, I called Amazon to request the refund to my credit card. The Amazon rep, Luis, saying it was all taken care of and I could expect the credit card refund. No refund was issued on my Mastercard. AND all funds were removed from my gift card balance that had been issued. So the gift card balance = $0 and the MC refund = $0.

No money returned despite the 100% confirmation that my refund was accepted and I would be issued a credit card refund. What I am expecting in a refund of the amount paid which is says on my account was refunded but I never received. I contacted Amazon again on Sun Feb 13, 2023, to request that the refund be issued for my credit card payment and I was promised by the leadership team, Prem, that this would be done and to expect the refund in 48 hours. Nothing has been refunded at this time. On calling Amazon again, they said that no refund was issued yesterday (when it had been promised by the Leadership team staff, Prem). This is not right..

This is the second time in as many weeks that the courier has left my parcel on the front doorstep in full view of passers by, luckily this parcel was picked up by me unlike the first one which has not been found and i am out of pocket by over £28. These people are obviously too lazy to bother knocking on the door or leaving the parcel out of public view.

Gwen Stefani and Blake Shelton are Engaged

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Angelo Frunzeanu of US

Feb 05, 2023

10:32 am EST

Amazon don't offer anymore return labels. Amazon buyers is paying for returns.

I purchased on Amazon 2 Fender Liners for my vehicle. I paid $ 84.42 for this items from AMAZON. When package arrived instead, of Fenders Liners, I received 2 sets of fog lights bumpers. Total different items than I order. I request a return & refund from Amazon. Amazon who listed the item on their website don't provide return label for their items. BUEYRS has to pay for return label.

Desired outcome: After AMAZON destroyed all retailing stores in USA, now are scamming their buyers with returning items what are not the same as listed or bad products.

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dissatisfied amazon customer of Lake Zurich, US

Feb 03, 2023

2:26 pm EST

Verified customer

Customer service team

Customer service team is very poor! They do not respect customers, they transfer from CSA to CSA and do not help or assist customers. You request supervisor/manager, they state there is no one above them. They are rude & disrespectful. They hang up on you when you request supervisor/manager. 2/1/23, 2/2/23 and 2/3/23 are days that I have tried to resolve issues to no avail. There is nowhere to go, not provide any information. Need someone from Amazon that has some ability to resolve problems?

Desired outcome: Refund, contact from amazon upper level

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hamaja32 of New Jersey, US

Feb 03, 2023

5:53 am EST

Verified customer

Problems for Order and Refund

Amazon Support +1~858~666~0943 Free Help Desk is excellent.

Amazon does have a more user friendly interface than most but also higher product services than most. When it's having problems or #down

Report to Amazon Helpdesk +1~858~666~0943 which is excellent but busy as usual.

Good LUCK if you need support, however. My iPhone died about two weeks ago and have not been able to log into my account through my application.

Each time they give an answer it’s obvious that it is robotically completed using key words and does NOT address the specifics of your case. I’ve been going around in circles with these bots for two weeks now.Now the case has been resolved. Thank you.

We Amazon cuatomers should be updated by following details

They locked my account for Over a month and made me NO PURCHASE at all my money was stuck with bank fee and then cash out my account to my bank account. I got an email on 1/12 saying that everything was good. so I started putting money back in my Amazon balance and on 1/29 spent all the fees to transfer money just to find out that my account was not fixed and I was told to do it all over. I had enuff I cash out and closed my account. So My recent experience of using other home shopping services has been awful (late delivery’s and poor customer services). we need but everything I seem to order from Amazon (via Prime) has been spot on. Feel I have complained about other companies but should also recognise excellence. Well done Amazon home shopping

I ask my family and friends to give me Amazon Gift cards for my birthday, Christmas, etc. That way I can purchase the "gift" of my choice once money has accrued. However, every time I make certain purchases on Amazon like music or videos - the funds are automatically taken from my gift card balance even though my default payment setting is my Visa card. There is no option to choose whether to use my Visa or gift card balance. It just automatically takes it from the gift card balance. Also, whenever I purchase anything else from Amazon it also defaults to taking the funds from my gift card balance. But at least I can change that but I must do it for every purchase. I make several purchases per month, sometimes several per week. I should not have to change my default every time. There is a reason to have a "gift card" account. It is to use gift money given to me as gifts for myself, not pay for other things I purchase on Amazon like vitamins, tools, gifts for other people, etc. I have complained to customer support 4 or 5 times and they say they can't do anything about it.

Amazon tells the drivers not to ring the apartment for delivery to secured apartments, from two drivers themselves, "you might buzz the door, then we'd have to bring the package to you". Wouldn't that be a disaster!

This was the second package, dropped in the floor of the mailroom with a photo taken by the driver, that was not there when I went to the mailroom to get it. May I add, the second package, out of more than 100 probably over the years.

Amazon has told me that once this package was dropped in the mailroom floor, it became my responsibility. They are refusing to refund or redeliver my item.

I've been a Prime Member for well over 2 years now, order almost weekly. They are ready to loose all the business for the rest of my life over a $42.99 item.

They suggested I should have the items delivered to a more secure location, but this is where I live.