Amazon
reviews and complaints

I got a $50.00 gift card from a friend in Seattle as a gift. They requested a receipt I sent that. They turned around and asked for a routing number even though I did not have a bank account on my account. Now they want proof of address. I have provided everything and they stole my 50.00 gift card given to me and refuse to assist.

Every time I provide information they turn around and ask for the same info or something new. I have attach4ed 5 documents showing this.

HP 15.6" FHD Windows 10 Pro Business Laptop Computer, Intel... $309.00

Qty: 1

Sold By: Hott Tech Geek

the motherboard is bad after only a few months of light use by grand daughter. Seller and amazon say i’m past return/refund time

appealed twice and request was denied

A motherboard does not go bad in this short of time

Ubreakifix diagnosised the issue

too costly to fix was a $330 purchase

I ordered something on Amazon android with Amex. They sent me tacking information. Then I receive a package addressed to me and inside was an order number belonging to someone else. Then I saw on my account that my item had been delivered. No idea who received it. I contacted Amazon about return and their automated system screwed that up too and gave me incorrect item description and paperwork to send my items (which I never received back) and not an item description for item I had received. Then the postal service rejected the return of the package because item description didn't match contents. I purchased something expensive and received a cheap cookbook instead. After no reply from Amazon I contacted my bank to do a chargeback and dispute the transaction. Which they did. Only then did Amazon rudely contact me by email saying I had to pay for the items I ordered that I never received, because the bank had reversed the payment. Absolutely shocking and appalling attitude on Amazon. I replied to their email described all that happened and stated I was not going to pay for something I never received. Then they rudely replied that they will try to get my bank to reverse the reversal. All Amazon wants is money and they don't give a stuff about customers or even accept they are at fault and sent the wrong package to wrong person.

We bought and paid for two items from Amazon, totaled $74.01. The items were supposed to arrive on March 17th. That day, our account showed that the items were "delivered to a safe place". Strangely enough, our neighbor next door was told the exact same thing that day, on the item SHE ordered. The items were no where to be found. It is my belief that the driver either had stolen them, or tossed them into a ditch somewhere because we are in a rural area, and they wanted to eliminate the time it took to reach their delivery quota, which I know for a fact exists. By law, that is theft and/or fraud. We had a similar problem last year, and I informed Amazon that if they accepted business from us from that time forward, that they were agreeing to MY business policy. That policy was sent to them via certified mail. My policy is this: for every day an item that we purchased is late, or not delivered, and our money not refunded, I charge 100% interest. Therefore, at this point, Amazon owes us, as of today, $296.04. For those of you that may find our policy amusing or ridiculous, since Amazon was legally informed of said policy, and continued to do business with us with the understanding of that policy, they are legally obligated to honor said policy. If EVERYONE adopted this kind of policy, Amazon would put far greater effort into their customer service.

On December 23rd an Amazon driver ran into our gate to our property. As she was getting out of her vehicle it started to move. Before she could back into the vehicle it ran into our gate. This is the main gate we use to get in and out of our property.

She made many phone calls and I received an email from Amazon letting me know a claim had been put in. After approximately 2-3 weeks I hadn't heard anything I reached out to them. After a couple of days I received an email just saying you have to work with Hertz. Now yes the vehicle she was driving was a white van type vehicle that said Hertz on it. But it was an Amazon driver. If they wanted me to work with Hertz they should be assisting with a person - phone number etc. I have gotten no where with Amazon - cant even get their claims lady to call me back and answer some questions. we have now had to get a lawyer just to get this resolved. All we want is our gate fixed. It is bent and laying on the ground. It is not able to be used because it is so bent it won't work on the track. Thankfully we had another gate there but we have to get in and out of our trucks to open and close it each time.

I attempted to purchase a diagnostic scan tool for my vehicle from Amazon. The first one came with zero instructions and when I attempted to download the software from the manufacture website, my pc wouldn't allow it, saying windows security blocked it for having trojans attached. So I returned it. I then purchased another diagnostic scan tool. That didn't work either, it wasn't for my specific vehicle even though the Amazon ad said it was. After contacting the manufacturer to get help and them telling me my that their scan tool in fact does not work for my vehicle I returned that one as well. After a long wait I was finally issued a refund. Only instead of being refunded back on my debit card like I asked, I was given an Amazon credit. A partial amazon credit at that. The purchase was for $179 for whatever reason and without explanation I received $145 amazon credit. I am so tired of going around in circles with Amazon that I just gave up and accepted it.

I then tried to use my credit today. March 18 2023. I foolishly forgot that I had other items in my cart that I meant to "Save for later" so within seconds of making the order and realizing it I canceled several items on the order. Nothing was shipped or anything because I canceled immediately. I received an email right after saying that the items I requested to be canceled were successful and that I wouldn't be charged. Also the 2 items I meant to order was also successfully and so my $145 balance minus $47 for my order. Ok great.

Only, when I go check I WAS CHARGED FOR THE CANCELED ITEMS. So again contact customer support explain everything they tell me not to worry everything is fine and just wait 48hrs. Like ok I've heard that before smh.

Several hours later I receive an email stating that the $25 e gift card that I purchased on accident and immediately canceled and already spoke to customer service about violated their terms or condition and for that my entire credit balance was being revoked and won't be refunded.

I never received the gift card. Besides I didn't want the damn amazon credit in the first place. How is anyone suppose to know that they can't purchase a gift card with their balance whether on purpose or accident. Its my damn money and if it's against your rules why did it even allow it in the first place? So you can steal $179 dollars from me over a $25 gift card that i immediately contacted you about and explained was on accident and I didn't want it.

No one can give me further information I'm just told there is nothing I can do and if I continue to violate terms my account could be closed. You've got to be kidding me. Just give me my money and I'll gladly close my account.

The email says it I believe this was done in error to send a copy of the gift card bla bla but i never received it because I canceled it. Literally less then 1 minute after purchase. And even so whatever they mistakenly believe about a $25 gift card purchase how the hell does that give them the right to snatch my entire balance.

I read that Amazon already has been to court and LOST for stealing over $100,000 in consumers gift card balances but they're clearly still doing it.

My wife and I used to listen to a lot of FREE music, because we pay $139 for a year to use Amazon Prime benefits, which includes all the products they sell on line with 2-day shipping, most of the time. Prime videos, which now includes ads! But one of the biggest things we used to use, especially during the summer months, was Prime music! Now they want us to pay $10 more a month just for music! The customer service rep my wife talked with said that they changed that 4 months ago, it's now the middle of March and she even had the gall to say the Amazon did not notify customers that they were going to do this! So, over the last 4 years, not only did they raise the cost of membership $40, but now they want to charge more money for Prime music! No communication about anything and customer service has gone into the toilet! We are thinking that next we won't renew our membership.

I set up an account with Amazon to sell products and did so for several months. After hundreds of transactions and hundreds of satisfied customers, (not one complaint) and out of nowhere they closed my account, and froze my money. Months went by with no word from them and finally they sent an email. They suggested I violated rules and needed to conduct an investigation to see if I committed fraud. They requested proof of purchase, insurance, business license and several other items, which I happily provided. Afterwards, they asked that I schedule a time to discuss over the phone. I responded with a time, but they never got back to me. I emailed again, and they gave me a tentative time, but didn’t schedule a time. I requested a time, but they never responded. I’ve attempted to reach over twenty times, but now they ignore me altogether. They owe me over $14,000 so I can’t simply walk away. It’s criminal to take money from someone that earned it legally and without any unsatisfied customers. Don’t know what to do.

BEWARE phony market place vendors collecting fraudulent money from bank accounts. no products just stealing Amazon refuses to intervene on the victims of these thefts. "amzn marketplace/wa $228.82!

took $ from debit card and neither AMAZON or our Bank can tell us who the thief is. Amazon just another money hungry company with shoddy business practices.

[protected]@gmail.com

The case was defective, and as a result my phone sustained major damage and has to be replaced. This will cost 1000.00 dollars. The manufacturer, seller or Amazon should shar responiability. All they offer is a refund on the item. This happened as Sea World in Florida. It was used in the water and after a few moments i noticed water in the bag. I took the phone out and it was dead. this occured on March 8, 2023

I have been an Amazon Prime member for about 3 weeks.

In that time, I have had 4 of 6 packages late.

I contacted your purported 'customer service' on the 8th of March about a late package, was informed that I would receive a promotional credit, and that "this was not what i should expect, and steps would be taken to ensure it did not happen again."

Yesterday, I had another late package, contacted your alleged "customer service" by chat, and after going over the information repeatedly the person finally said that I should get my package within 48 hours and then simply ignored me until the chat closed due to his inactivity.

Today, I had three packages which your website advised me were "Out For Delivery" and would be delivered today, the 14th of March. When I went to collect my packages I discovered UPS had dropped off ONE (1) package, not three, and that as they had already been and gone, clearly I was not going to receive my other packages today.

3/14/23: I contacted your Foreign Exchange Customer Disservice again and after explaining my issue was transferred to a Supervisor after 15 minutes. After waiting on interminable hold I spoke to the Supervisor and advised her of the ongoing problems with getting deliveries on time, and she finally checked on the packages and told me that I should have them within the next 24 to 48 hours.

I asked her what was the point of "Delivery Dates" if they were completely meaningless, and neither the buyer, seller, or carrier knows where they are or when they will be delivered most of the time, and was told that they should be delivered tomorrow.

I again asked if she - and Amazon - felt it was acceptable to have your customers have no idea when their packages would arrive, and no one - neither Amazon nor the carrier - know where they were or when they would be delivered. She did not respond, and I asked her "So you are telling me that any time I order from Amazon I should just figure that I will eventually receive it, and that neither Amazon nor anyone else knows or cares when, and that if I want something in any definite time period i should shop elsewhere?"

Your Supervisor said "Yes, that is pretty much it." and then just ignored me, refusing to respond for 3 minutes then placed me on hold.

If this is your idea of "Customer Service" then you should not be in business, and if this is the kind of treatment your "Prime Members" should expect for their money, you truly deserve to be out of business!

Regards,

M. LaTourette

Today, 4/13/23, at about 2:45pm an Amazon delivery driver in an Amazon van smashed my retaining wall, walked past the damage to deliver a package, walked back past it to his van and drove off.
I have Ring camera video, although it is blurry, it does prove when he was here.
No doubt Amazon has a damaged delivery van now. It will be torn up down low on the right side.

Three times now, in as many months, my items have been delayed by more than a week beyond a reasonable time. Every time, these delayed shipments have been because Amazon has used USPS as their preferred shipping server. Whenever its been up to Amazon Delivery or UPS, my items have been shipped and received on time, carefully placed and in fine shape.

With the amount of money we pay as Prime members, we should at least be given the opportunity to chose whom we have deliver our packages.

It's clear that USPS has not been able to deliver. It's time to get back the customer service we, as Prime members expect.

Since moving to Georgia, my deliveries from Amazon have been stolen, given to a neighbor next door to me, or items stolen. I have given instructions and a note outside my apartment door to ring the bell to let me know, N this was at the address 2403 Tree Corners Parkway, in Norcross. Now in Loganville and my packages have been placed by the trash can, the garage, and now the back door spoke to someone in Jamaica, who explained to me that I selected that on my site, and I never did the person who I had called before about the complaint about my pills that I had ordered from Amazon. He is the one who made the adjustment, but she claimed that they can’t do it and I know that’s a lie because they have done it for other people, and it was done for me even when I stayed in Omaha Nebraska. Amazon needs to do this because I’m a prime member, and senior, and the services with the drivers are deplorable, unprofessional, and lack courtesy and respect.

I have been writing to Amazon on and off for 2+ years and get the same standard letter reply very quickly within an hour sometime,

They have all the proof it was a mistake but still stop me leaving reviews for the product but they email me and ask me to leave seller reviews despite accusing me of knowing sellers. I have had many emails from them saying it was a mistake there is one below.

There is no way the reviews team even bother to listen to me now as all I get are standard emails back. Below is an email I sent yesterday. I am a prime member and have been with Amazon 10/12 years. I am not a criminal and never have been. 👇👇👇

Please please look into this properly I really am not a criminal as you are treating me like one, please remove my review bar I DO NOT JNOW SELLERS PLEASE PASS THIS ON TO YOU MANAGEMENT TEAM THIS HAS GONE ON TOO LONG.

Sent from my iPhone

On 5 Mar 2023, at 19:27, Heather Edmondson wrote:



TO THE OVERALL MANAGER AMAZON REVIEWS TEAM 

Dear sir or madam

I am far from impressed with your team, you don’t even bother to review this case properly I sent this request to you on 03/03/23 at 003am that day and when I got up in the morning I found a standard reply from you at 03/03/23 at 1.46am

1 hour and 43 minutes later. There is no way you have even bothered to look at this plus in the reply you got my surname wrong. You have many case numbers for this and there are several in the beginning stating you had made a mistake. Unfortunately I did have copies of them all but when I was in hospital in late December with a serious chest infection/Covid when I came out on the 01/01/23 when I turned my phone on BT had managed to loose my emails for this account. I was lucky enough to have copies of the two I sent to you. I repeat I am not or ever have been a criminal, neither do I know any of the sellers that I purchase from. Do you think you could sort this out properly for me and find the emails that say a mistake had been made. You still email me to leave seller reviews but have stopped me leaving product reviews. It doesn’t seem to matter to you that I have been scammed by Amazon Canada around the time you stopped me leaving reviews. I also believe the message from you re the gift card was a scam, if you want the money back from that just take it.

I am afraid I am not at all happy with your reviews team. I accepted an apology over the phone from Amazon Canada when they accessed my bank account to open a prime account over there and I was paid back partly by my bank and partly by them.

Please sort this out properly

Regards

Heather Edmondson

077954:0590

Sent from my iPhone

On 3 Mar 2023, at 00:43, Heather Edmondson wrote:





The REVIEWS MODERATION MANAGER

DEAR SIR OR MADAM, I found the below going back over 2 years. Prior to this I was scammed by Amazon Canada who set up a prime account in Canada using the money from my bank account to set it up. The only way they could have done this was by accessing my UK bank details. You put me in touch with them and the deleted everything and transferred the money they had taken back to my bank account. Not long afterwards I received the below from Amazon telling me they were giving me a gift card to apologise for the mistake. I now think it was a scam but at the time I took it as a genuine apology. I pressed on the link and used it. I now think it was a scam all linked.

From: Customerserviceteam

Sent: Jan 5, 2021 at 8:33 AM

To: Heather Edmondson

Subject: Re: Amazon order apology letter

Keep you waiting.

This is your gift card code.

***********************************************

8RT6-QHZP43-XUBK

***********************************************

First , you can find the Gift Cards from Amazon page.

And then you can find that just like "Top Up Your Account" words.

Finally ， you can put the code to your account.

You can also use this link to enter the gift card interface.

https://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_bc_wrote：

I had this investigated and it was proved I had done no wrong see email below.

Your Account Amazon.co.uk

Message From Customer Service

Hello,

I wanted to confirm in writing for you that your account has been investigated by our specialist team and no unauthorised activity has been found.

Please be assured that Your Account is secure. Amazon.co.uk works hard to provide customers with a safe, secure shopping environment. We want you to buy with confidence each time you purchase products on our website. We regularly review accounts for activity that seems unusual and we'll contact you if we see a possible problem. It’s also important that you protect your account credentials and contact us immediately if you detect a potential problem.

For more tips on protecting your account, please see our Safety & Security Tips Help page:

http://www.amazon.co.uk/SafeOnlineShopping

In case, if you still have any concern,we can connect you to our account specialists. Please request a call from our Account specialist department. The call is free of charge.

https://www.amazon.co.uk/contact-us

If you need to call us, we can be reached on Freephone (within the UK) [protected].

International customers can reach us on +[protected].

If you wish to arrange call back I request you to provide the contact number replying to this e-mail, so that we happy to arrange call back at your convenience.

Its very important us that you have your issue resolved and we will do everything we could to help.

We hope you can call us soon so we can help solve this problem quickly.​​​​​​​​​​​​

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Did I solve your problem?

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Your feedback is helping us build Earth's Most Customer-Centric Company.

Warmest regards,

Sulthana

This all goes to show that I am not at fault

I would ask you after all this time and other emails which I haven’t got copies of telling me I had done no wrong. Please please remove my ban on leaving reviews this has gone on for too long now. I am not a criminal please remove this ban on my account .

Best wishes

Heather Edmondson.

[protected]

Sent from my iPhone

Reply I always get now regardless

Hello heather edmondson,

We previously sent you an email explaining that we detected unusual product review or product rating activity associated with your account that violated our guidelines. As a result, we removed some of the reviews or ratings you’ve left in the past and restricted your account's ability to contribute reviews, ratings, customer questions and answers, and other Community-related content. After thoroughly reviewing the recent information you provided, we have decided not to restore this account's ability to contribute to community content at this time.

Why is this happening?

Customer reviews, ratings, and votes are meant to help customers make informed purchase decisions through unbiased product feedback. Product reviews, ratings, and votes that violate our Community Guidelines and our Customer Product Review policies are not allowed.

This account can no longer contribute content for the following reasons :

-- Elements of the account indicate a relationship with sellers, publishers, or other reviewers on the reviewed products.

-- Reviews, ratings, and votes were posted in exchange for compensation, such as gift cards, product refunds, review swaps, or free or discounted products.

-- The account requested free or discounted products in exchange for reviews and ratings.

-- The account was created for the primary purpose of writing reviews and ratings that violate our policies.

-- An unauthorized party may have accessed this account to write reviews and ratings.

We are here to help.

If you believe this action was taken in error, or if you have additional information you would like us to consider, respond to this email or contact us at [protected]@amazon.co.uk.

To learn more about this policy, refer to the following resources:

-- Community Guidelines:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201929730

-- About Promotional Content:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=202094170

Amazon Review Moderation team

Hello,

My Amazon account has been blocked since 25/02/2023 and I have not received any response regarding the documents I have submitted.

When I try to log in, the only message I see says "Amazon needs more information" to unlock my account.

I am attaching the following documents to further verify my account:

• Copy of gift card added to account

• Final card invoice 2087 linked to the account

• Photo of the last 4 card numbers

I tried to get additional information via email, chat, and phone, but the customer service reps just said they are escalating the issue and that someone will get back to me within 24 hours.

To date, no one has called or emailed me after these attempts. I've been an Amazon Prime member since 2022 and I'm frustrated with the lack of customer service.

Please let me know if you need additional documents to confirm account unlock.

I appreciate your time and assistance in this matter.

Thanks,

Account name: Joanderson Santana

Account's e-mail:

[protected]@hotmail.com

So I was making a few purchases one day. More than I usually do because it was mine and my partner’s anniversary and I kept buying him gifts. At one point I tried to get him a Lyft gift card not realizing that I was paying for it with my Amazon balance. It took a long time to load that purchase and it didn’t end up going through. So I then saw a few more things for him and things that i actually needed. The last purchase was a Lyft gift card and by that time I had used my own card and the transaction went through. I then reloaded my Amazon account and was done shopping. I had to get back in my account to try and change the pick up address and that’s when they had frozen it. RIGHT after I put money in the account. How convenient for them. Then they ask me to send them all this proof that the card I’ve used on Amazon for months is really mine. I didn’t trust it so I called customer service she told me the reason they froze it is because of trying to buy the first Lyft gift card with an Amazon gift card. She said, “ just tell them that’s why you’re account is frozen and was literally no help at all. I had NO WAY to tell them. The only thing they allowed me to dowhen I would try to log in is upload all my personal information. And if that was why then how come I was an to buy 3 more items and a Lyft gift card AND reload my Amazon gift card?! Come on man I’m not as dumb as I look or seeem Amazon has become sketchy AF. I don’t have a car so this app used to be extremely helpful and I spent money with them but that was a couple years ago and this year when I tried to get a prime membership again… holy crap that was just another [censored] show and I never even was able to actually get a membership again. Even though it took me through all the [censored], of course, of giving them my info. OH YEA AND IF MY ACCOUNT IS FROZEN AND I STILL CANT GET IN IT HOW COME THEY HAVE BEEN TRYNA CHARGE MY CARD MULTIPLE TIMES A DAY?! I don’t trust it and will never use Amazon again.

I ordered a pair of headphones through Amazon order number [protected]. item delivered on 11 january 2023. I started a return procedure on 14 january as i changed my mind about the type i wanted. I then sent the item off to the Amazon dept in yorkshire withe the proper lable. I tracked the parcel tracker number ZT042237590GB. It was delivered on 17 Jan. No expected email of a refund to my bank account. It is March and i am still waiting for my £23.36.

I did get an email on 23 Feb apologising for the longer than usual refund processing and that they were working on it as fast as they can and to expect an automated email when it goes through. I am still waiting.

I ordered a sweater from overseas 1 month ago [protected] on the delivery date I saw the package undeliverable and returning to the seller.I called aramex and found out amazon did not give my id details to aramex. Everything all my id info is in the system. I was not informedby amazon all this time. Now amazon does not refund my payment and asks me to wait for 30 day.s. I need my payment. They messed up the order.

I received a christmas gift on December 25th from my daughter in law and was too small. I requested a return from amazon and they sent me an email on how to get the refund done and where to send it back to. I did just like the email stated and mailed back with the USPS and got a tracking number and tracked the package and they received the package back. I have yet to get my refund and I have made 10 phone call out of my time and I have not gotten that back yet.