Amazon.caOutright stole my money and they are not giving it back.

S Aug 27, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

I ordered a laptop about a month ago and it had a battery leak upon arrival so I contacted amazon and I got a replacement then I was told to sent the original item back and so I tried but no post offices would take it because it has a battery leak on it as it is hazardous material so I once again contacted amazon again and after many many email I received "I'm sorry to know about​ the trouble you had with this issue. I understand how disappointing it could be for you. That's definitely not what we want our customers to experience.
I am sorry however battery comes under hazardous material hence carrier does not accept return." from the amazon support email which then I asked if I could throw it out which they replied "In this case you can contact with manufacturer. If the item is in warranty he can help you out." so I just didnt do anything after a week or so I got a email saying that I would get charged if I dont send it back, so I contacted amazon with live chat and I told them I couldnt return it and the agent said something along the lines of you wouldnt get charged again and to confirm I even contacted amazon once more after that and was told the samething but the conversation wasnt sent to my email and so I thought it was taken care of. (by this time ive already thrown out the laptop as it was smelling really bad) so today I got charged 1800$ for not sending it back and amazon just decides to say "A careful review of your account reflects that the correct information has already been provided. I do see on July 23rd you were sent an email requesting a return of the laptop without the battery and a photo of the damaged battery. As we did not receive the laptop you have been charged for it Unfortunately, I will be unable to offer additional insight on this matter"

Responses

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.