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Vitacost.com Customer Care Service


5400 Broken Sound Blvd., NW, #500
Boca Raton
United States - 33487-3522

Customer Support Phone Numbers

1 336 956 3846 0 0
1 561 752 8900 1 0
1 561 752 8896 0 0
1 561 752 8893 0 0
1 336 956 3832 0 0
Additional Email IDs


Vitacost.com Complaints & Reviews

Vitacost / I'm very disappointed with Vitacost

KuMille on Nov 24, 2016
I purchased 5 bags of cereal from www.vitacost.com and paid for all 5. One week passed and I received a notification from them saying that they had only 4 bags left in stock and asked me to contact them as soon as possible. I sent them a message but they did not reply. Then I went to...

Vitacost / Service and Shipping

Elisaqa on Apr 27, 2016
I tried to change the arrival date of my package. I spent an hour trying to get through to the Shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded. Thi...

Vitacost.com / Relentless spamming

Reviewer57259 on Oct 26, 2015
I made the mistake of ordering from you, resulting in you spamming me incessantly, relentlessly, despite unsubscribing over and over and even getting a response from a customer service rep promising he removed my address from your records. I'm still being spammed daily, so he'...

Vitacost / Fraudulent Charges

C_W on Mar 29, 2015
Vitacost allows you to charge under one billing name and send it to another online. There are ridiculous amount of complaints online in regard to them. I had multiple fraudulent transactions in a week from them. It took 8 hours on the phone over the course of 3 days, just to confirm my...

Vitacost / Vitacost

I am consumer of Brazil. Realized Vitacost purchase on site and have not had the product received after 60 days of waiting. I've sent millions of e-mails and so far nothing. I demand the product in my house as soon as possible. my other email: fagnercg.cardoso @ hotmail.com. Thanks.

Vitacost / deceptive and fraudulent advertising practices

johnnyjohnny on Jun 30, 2013
they may have low prices but i get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. they refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you...

Vitacost / double charge/hold on money

Gayl Lick on Jun 4, 2013
I have ordered from Vitacost for quite some time and of lately they are changing in not a good way. When I ordered in April 2013 with my debit card I came to the rude awakening that they now have a practice of putting a hold on the amount of money needed to pay for the order. This would be...

Vitacost / False shipping information

louiscy on Mar 3, 2013
On the website shipping information provided that the DHL Global Estimated delivery in 8-20 business days No tracking DHL Priority Estimated delivery in 5-10 business days No tracking But when I select DHL Priority and pay extra, it turn out that the shipping was even slower then...

Vitacost.com / False advertising

avantijk on Feb 7, 2013
Buyer beware I've been a long time customer, and been happy until today. They sent an email soliciting a "be well box", sort of a grab bag, for $13.99 that was worth up to $70. Based on their own website, the value of the products was worth $7.75. And they refuse to give a...

Vitacost.com / worst experience ever

zoutoshi2 on Dec 21, 2012
It took 1 month and half already and shipment still has not arrived yet. when i ordered from iherb.com, it took only 4 days to arrive with fee shipping. Vitacost charged me more than 60USD. Vitacost's prices are little less than iherb.com but it ends up with much more expensive. Some of...

Vitacost.com / order was cancelled, card was still being charged

ff222 on Nov 9, 2012
I wouldn't recommend anyone to shop in this website. Order was cancelled on 10/31/2012. Sent me a letter saying that my credit would not be charged, but still charged my card on 11/5/2012. Transaction went through. Called them a thousand time and they said that it was an authorization...

Vitacost / Non receipt of product, dodgey service and charges without authorisation

Nothappyjan2012 on Sep 28, 2012
"ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totalling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not...

Vitacost / Vitacost customer tricks

Marcos Uwabe on May 30, 2012
Hello, I have two opens orders with Vitacost At the site Vitacost in this http://www.vitacost.com/International-Shipping # FAQIntl4 written the following: "*Due to Brazilian customs delays affecting e-commerce companies worldwide, Vitacost will be temporarily discontinuing delivery to Brazil...

Vitacost.com / Poor customer service poor postal

sunu on Apr 9, 2012
On February 23, 2012, I bought the some products in the Vitacost.com . My order number is 14540498. I spent $75.06. I have decided this package for my wife, mother and child. The Shipping Method is DHL。Tracking Number: is GM5551124770896998 .Destination is China. On March 19, I sent an email...

Vitacost / Outdated, Damaged, Broken Seals, Horrible Customer Service Representatives and Worse Supervisors

nyliving on Mar 15, 2012
I have been a Vitacost customer for many years, spent a lot of money purchasing from vitacost and didn’t have a problem until the past two shipments. The items in these last two shipments were thrown into boxes without any bubble wrap or form of protection. As a result the bottle...

Vitacost.com / I won't ever use Vitacost.com or recommend them to anyone

Semeule on Mar 15, 2012
I recently tried buying supplements from this website but could NEVER get the order to go through. I tried several times and I don't like having to enter my credit card info over and over on a website. I also tried using Paypal to pay and that didn't work either. I won't ever use Vitacost.com or recommend them to anyone.

Vitacost / parcel lost and never refund

yyq on Mar 6, 2012
Hi, I have placed an order at VITACOST on 30th Jan 2012 and order number is 14450871 and shipped by DHL, but I have not received the parcel yet until now (6th March 2012). I contacted VITACOST several times and they always evaded the issue and asked me to provide our country custom...

Vitacost / Customer Service

iamozzie on Jan 30, 2012
This is one of the worst customer service oriented companies I've had the displeasure of dealing with. The product I ordered was not what their system sent me. I tried to arrange for a replacement, and their customer service management team would not agree to provide a pre-paid return...

Vitacost / misleading advertising

biteme_ssf on Jan 24, 2012
After receiving my first order, saving 25%, I was thrilled. It came on time and was perfect. I referred several friends via the Vitacost "refer a friend program". My friends get a $10 coupon and I will as well, upon my friends first order. All of my friends who signed up did not get the...

Vitacost / Lack Of Service - Won't Deliver

BigJoe123 on Dec 1, 2011
DO NOT ORDER FROM VITACOST - they will rip you off and sell your credit card info to others!!! Very dangerous company. I tried to order product but they refused to ship it. VITACOST has over 300 Complaints with the local BBB - wow! Scary so many people are ripped off by these people...

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