Menu
Login
Replied
It's a scam. . . Do not purchase with this club! I went through training there and they teach you how to sell ''air''. The managers teaching us referred to this product as ''air'' and showed us how to sell ''air'' to clients! They sell a discount program. Members of unlimited vacation club receive 25% off hotel rooms, but if you go through expedia or any online travel service, you'll find cheaper rates than they can get you. The cost of this membership to stay at secrets, zoetry, now, dreams or any other am resorts is $50, 000 for a 50 year membership! If you continue to say ''no'' to the price, they will drop the price all the way down to $5, 000 for a 10 year membership! The more you say ''no'' the lower the price gets. It's all about the commissions to be made and their paychecks.
Am resorts / unlimited vacation club is a new company, just a few years old and it's the worst company i have ever worked for. I have been in the vacation industry for many, many years and i do own a vacation club membership, as well as a timeshare, but never would i buy anything from am resorts / unlimited vacation club. It's companies like this one who give vacation clubs and timeshares a bad name.
Many people complain about how timeshares and / or vacation clubs rip you off and don't work, but if you know how to use them properly, they definitely work. My husband and i, along with our family, have vacationed all over the place, including going to different countries, and i can honestly say that we would have never been able to go and stay in 2 or 3 bedroom suites if we didn't have our timeshare or vacation club membership. It's been great being able to travel and stay in luxury, but with am resorts / unlimited vacation club, to pay even $5, 000 upfront just for a 25% discount is crazy. They also use rci, the same exchange company we use, but to exchange my time to go someplace different, we pay $200. 00 and unlimited vacation club charges $549. 00 to make the exact same exchange! They rip you off in every which way they can and have no problem doing so. They don't have the consumers best interest in mind, only how much money the company will make.
The resorts that am resorts / unlimited vacation clubs have are absolutely beautiful, but to pay that kind of money to get only a 25% discount is ridiculous. If you do decide to join the club and find you have a problem, forget about it, you're on your own.
For the first time in my many years of being in the vacation industry, i had some problems with discrimination and defamation of character and i tried to resolve these problems by trying to contact the ceo of am resorts / unlimited vacation club, alejandro zozaya gorostiza, and after numerous emails and calls, i received no response at all from her. I also emailed numerous times with absolutely no response to the executive vice president, gonzalo del peon, the vice president of sales and marketing, collette baruth, and the senior director of sales, matthew mullen. These people in this company didn't even have the courtesy to respond to any of my emails just to see what was happening at the unlimited vacation club. It has been 2 weeks with no response from anyone. If they can't respond back to the people who make them money, do you really think they will respond back to you if you need some help? No, no and no!
There are so many timeshare and vacation clubs out there that have what am resorts / unlimited vacation club does not have like integrity, professionalism, compassion, and honesty. Do your research about the company before you ever give any company your hard earned money. If you go on a presentation and they say '' this offer is good for today only'' they are lying. You can go back anytime and receive the exact same package they offered you. They do that because they want to earn your business that day and for no other reason. This applies to both timeshares and vacation clubs. Even if they have you sign a paper stating you can not come back the next day, or any other day, and receive any of the first visit incentives, you can. Those papers are all bogus! They try and tell you it's a legal document and it is not.
So my advice to all of you is to stay clear from am resorts / unlimited vacation club. They are filled with empty promises and all they want is your money for purchasing ''air'' so they get a paycheck that week. Trust me, i worked there, but only for a few days. I quit after i saw how they were scamming the consumers.
Best of luck to everyone and happy vacationing:)
The complaint has been investigated and resolved to the customer's satisfaction.
Hello fellow vacation club members. I just signed the contract for platinum (40 years) at $48, 000. I Did not try to negotiate a lesser
price. This all happened on December 5, 2014, my second day at the Dreams Sand Resort and Spa. It was beautiful and the service was excellent. I was also very impressed with the Secret Vine Resort which was shown to me after the presentation. I was very disappointed when I returned home a week later to learn that I could not reserve a week for my son's birthday at the
same Resort in January. That is when I realized it would take 21 payments of $913 before I would earn one week stay at the resort. One premiere night is earned for every three monthly payments. Unfortunately, I did not read the contract line per line before signing . Neither did I know that payment in full was required before I could start using my weeks at Dreams Sand Resort.
I called to cancel and was told a supervisor would contact me within 24-48 hours. Someone did call, but unfortunately, I was not home. The contract does state that up to 50% of the selling price must be paid if I wish to cancel. I regret that I did not bargain for a much lower selling price! I plan to speak to an attorney on Monday, December 22, 2014 .
any thing happen i was scammed too.
Spell check anyone. Some of these people might as well be speaking swahili. I guess anger and frustration will do that to you. I recently bought a silver with 4 free weeks 100 rci nights and 2 free years of uvc and rci with yacht club. I'm hoping what they sold me is the real deal but all these comments make me a little uneasy. My free weeks include 2 people 1 for 1 at any 4 star resort. only trade off is if you upgrade to 5 star its 2 for 1. So 4 weeks is really 2 weeks at a 5 star which was explained to me before purchase. Crossing my fingers and hoping I didn't buy air...will give an update soon
when you see the prices you will die. the yacht is $750 .00 per hour a little to much for my blood.. oh that is with the discount. i was told it was $750.oo for the day. US$...
I also got suckered into this--my big bonus was a free week. That was 4 years ago, and I've never used a free week, or any other week. I also quickly realized that it would be cheaper (and easier) to book on my own--I'd be able to get a better rate for the same, or better room. So yeah, I bought the "air" also. I don't want to pay an annual fee for nothing, and I'd dearly love to get my "investment" back (if you can even invest in air). They've got a great thing going--it's very seductive to sign up while you're in the middle of a relaxing and worry-free vacation. True, no one forced me to sign anything, but I'd have to say that their tactics are very high-pressure (yes, they are very nice people). And they throw so much paper and so many explanations that all seem plausible that you walk away thinking you understand it. And now I'm getting calls from people who want to buy my timeshare. They know an awful lot about me, and my business, and based on my research, that's another scam too. I just want to be rid of this company and everything about it.
Yeah, I got suckered. They have a 'trial membership' called Discover after you go through the regular presentation. It is only $1600 for 3 years. My wife and I get tons of miles from CC's so we use those for our flights and only usually need the hotel. This is the only way it works. in the last year that we have had the membership, everything they have told us 'hot week' specials etc have not come to bear fruit. You do get 25% off the resorts but that is about it. The AM resorts are my favorite. Best food and booze. We also had trouble booking our free nights from joining (there are a lot of conditions they put on them). I would not join again, there isn't very much value in it. Especially if you normally book hotel and airfare together the savings in null. Don't believe what the salesmen tell you, they throw a bunch of numbers and benefits at you to confuse you. When you drill into them they really cannot clarify or prove the claims.
Same exact thing happened to my boyfriend and I.
Where do we sign up?
Guys, you forget to mention that the 25% off the best rate you can find with their partners is only for the hotel and not when you combine the purchase of your stay your flight to get there. most companies will make you a deal if you purchase the hotel flight together.
I've crunched the numbers and if you take in consideration the hidden "fees" that they ask you for when making the reservation the lowest interest on the charges they ask you versus being non-member and just buy your package on expedia with flight included whenever you want to leave for your trip: AMRESORT / Unlimited Vacation Club is more expensive AND you paid to be a member (what ever diamond super duper gold perling bling they've sold you) here are the numbers that nobody is speaking about (because the club ask you to keep the secret): lets take the following real example that I've compiled today just for your consideration and this blog needs some facts and honesty.
Hotel room : Zoetry Paraiso de la Bonita Riviera Maya All Inclusive - Ocean Front (1 Bedroom Suite Tarrace 1 King)
Dates : 27 oct - 3 Nov 2014 (7 nights)
2 adults / U$ currencies
UVC Members pay package from their website (HOTEL ONLY) : 3560$ booking and other fees
Price of flight for 2 adults on those dates : 816$
TOTAL UVC: no web research "buy it now / add to cart" option = 4376$ fees
Expedia: NON-UVC-Members pay for the same trip (hotel flight) Exactly : 3562$ (converted from Can$ to U$)
Now for best part...the "air" that UVC is selling you ...
Expedia sells you the hotel package without the flight for : 3382$ wow lets take 25% off that!
2537$ is your new price ... seems like a deal? this is were you are wrong...
add the flight you get : 3353$ (again fees)
so if we take the fees out and just crunch the numbers you've just saved 29$ for 2 adults for the same trip but how much did you spent for being a member? [protected]-100K$ ? plus 6..9% interest...
oh yea they did give you "free nights" right? just have to pay the plane and the booking fees etc... your whole package is paid just with those hehe ... lets say 56 nights (8 weeks) that number is for one adult so 2 adults reduces the 8 by 2 = 4 weeks. ok so 4 weeks free vacations lets crunch those shall we?
2537$ (2 adults) x 4 = 10, 148$ - fees - interest and availability etc ... this is their actual cost. If you paid your package more than this or you have less than 56 free nights, you got scammed
Just my 2 cents... hope it revealed a lot of facts and forget about the [censored] they are telling you on upgrades...their are no room available for upgrade sir we are deeply sorry try again on your next stay with us because, you bought 40 years of them. ;)
Terpfan...well written. We love traveling to Cancun and have stayed at 2 Secrets resorts. Both very nice. I too am hopeful they continue to expand. Looking forward to the first all inclusive in Hawaii. As mentioned in my previous post, I hope that 'special' feeling is experienced on our trip as an owner with the upgrade.
We purchased August 2013 and took our first vacation August 2014. I found a rate online around May 2014 that was less than what UVC had on its website. It was not on the "list" of sites from the contract, and I was anticipating that they might take issue with that. They honored that rate, and gave me an additional 25% off. I was pleasantly surprised it all went well. I saved a decent amount of money. I politely asked if an upgrade was available upon arrival, and the room that we were given at Sunscape Sabor Cozumel was great. We had a junior suite with a jacuzzi on the balcony. It was really nice. We got phone calls about 3-4 times during the week to see how things were going and to ask if we needed anything. That was a nice touch. My friend joined us a day later, and I told the front desk she was coming, and they gave her the same "coupon book" of discounted services that I was given. Not sure if her room was really upgraded, but she seemed to think she got a better room than what she paid for-she was happy and thnked me for mentioned it to them. I was very happy with my first booking after purchase, and everyone was very nice at the resort, and I did feel a little "special". We did book an excursion and got a discount, and we used our coupons at the spa. There was also a little cocktail reception for the UVC club members one evening, and prizes were given to everyone who came. They put names in a hat for the prizes. (jewelry, , spa voucher, romantic dinner voucher, etc) Nice touch. I recently booked our first trip with RCI, although I did pay a little to "deposit" my week, (I think it was like $185 or so, I might be wrong) UVC gave me a week for free. So I used one week but got two to deposit. That was a surprise, I didn't know I had that "perk". So instead of 20 weeks that came with my membership, I guess I'll really get 40. We'll be staying at a condo in FL between Xmas and New Years. I can't speak to the folks who feel they got ripped off, but I am here to say, so far, so good! This was our first "time share" kind of thing, and I was really nervous and skeptical and worried after we made the decision. I called customer service a bunch of times to better understand the process and the benefits, etc. But now I am pleased, and I am sure I'll get lots of use and save lots of money over the years with my membership. I just hope AM resorts can keep adding destinations so we can try new places under the resort family umbrella. I am really happy and I just wonder about all the complaints. Have you tried to use the membership at all? I read through the contract and asked TONS of questions. I don't feel like I was lied to. To me, it is like your gym membership. It is only worth it if you use it. If you pay $100 a month for a gym that you only use one day a month, that isn't a great deal. But if you travel once or twice (or more) a year, do your homework and use the tools available, find a rate, get the 25% discount, and if you are lucky enough to be upgraded (and it was in our contract that only upgraded if possible) then it is a good deal. We saved money and got an upgraded room--one that I would have never paid the published rate for that room.
During an AMResort UVC presentation, up front ALL FEES are disclosed. There's $126 a year renewal and a $20 reservation fee. That's it - no hidden fees. Wyndham Worldwide/RCI and The Lifestyles Concierge Service are options to the membership with 2 years free trial. If you have no use for them there are no fees to pay but when you realize the immense savings they provide the fee structure to renew them is minimal. Once again if you need any help sorting through what you own, email me: garrymo123@yahoo.com
When I attended the presentation in dreams Palm beach punta cana I also just wanted the $50 credit to the spa. I just like others got sucked into joining this membership. Now o regret it. The representative was telling me and my husband how we will be paying for our vacation in advance that all we needed to buy was the air flare. Then they said the 1 week free and the yacht for free and all these other things for free. I like many others went home after the vacation and saw that there were the hidden fees. A fee to reserve the trip a fee to RCI a fee if I want the yacht a fee here a fee there and then I finally went to their website and saw that I have to pay for the hotel. So how exactly am I paying for this discount vacation membership? The so called 25% off is the monthly payments you will be making. The 25% deposit, the additional 25% deposit. Also not to o mention the annual fee for 10 years. So I will pay in advance about $7000 and all the hidden fees plus let's say $2500 for 2 ppl 7 days and air flare an estimate of $500. That's a total of $37, 000 for ten years this does not include the hidden fees. There is no saving. I feel so bad to everyone who is getting scammed including me. I fell for it. Don't fall for it please. I'm in the process of writing reviews on this so ppl don't get caught n regret it like me.
You'll find the UVC will work once you figure things out. Most members use frequent flyer miles so airfare is never a problem. The Club is aware that their own retail Apple Vacations gets competitive when they have charter flights and UVC IS working on that problem to ensure that members' pricing is unbeatable. We appreciate hearing members' concerns and I hope you send a similar email to GBS (UVC Customer Service) at: uvclub@globalbureau.com headed as "ATT: resort services department" because if they don't hear direct from members they assume everything is hunky dory.
We went to Secrets The Vine in June on a package purchased thru Costco which did include an upgrade if available. June is indeed a slower month and upon arrival they gave us a Master Suite. Needless to say if you're familiar with this property, we were blown away. Sat thru the presentation pretty much to get the cash for the spa. In our discussion with Jose we told him the reason we are even considering is due to the quality of the Master Suite. He told us "Mr. Mark, as an owner, you will get upgraded to that suite. No questions. Why would we not treat you like family and want you to bring your friends so they also can experience our property." We did end up purchasing. We are ones to look long and hard for our vacation plans to 'get the best deals' and the Costco was a good deal. The sales person even admitted such. The UVC gets foggy as to the 'savings' in part due to the rooms vs a package with air. We too have gone thru the buyers remorse and concerns that everyone has expressed. At this point we still feel very apprehensive. We have reservations set for January taking two other couples. I've had numerous calls to customer service to work it out as I also have not seen the savings. They did a price match which got us the 25% off and the rate we'll pay is good. BUT, as I've expressed to them, WHY have I invested in the club that offers comparative rates that non members can get. It should not even be close. Believe me, I've made way too many phone calls and too much time spent lining up our January vacation. I only hope upon arrival, we will again be 'blown away' with the experience they sold me on. I'll report again after our trip of how it all goes.
Seriously, if you read your paperwork and follow the procedures the way it's set out, the program WORKS! And will save money over the course of a year.
Class action suits etc are pointless if the program actually works. What is the problem that makes you want to start or join a class action suit?
Let me know and I might be able to clarify and help you get value out of your program.
garrymo123@yahoo.com
I am willing to join this class action suit and maybe get the media involved so no one else falls for this scam. We are powerful in numbers and if word gets out they will have wished that they settled and paid back people who wanted to cancel. It is ridiculous for them to keep 6600$ Of my deposit even if I have not used any of their services. It's time for all of us to stay together as a loud voice and let this company know that we are serious.we need to start putting pressure and emailing them daily for what belongs to us, like our hard earned money. Please if anyone wants to join or have ideas how to get them where it hurts, ($)let me know email nrecoskie@msn.com
You have a guaranteed minimum 25% discount below any competing reservation company even at the last minute and you actually have a list of all the retailers we sell the same reservation to that you make, so if you're paying "high prices" you're skipping the system. UVC guarantees the lowest prices and honors the guarantee.
I strongly agree with all the negative comments about unlimited vacation club. We purchased it over 2 years ago and every single trip (5 since purchase) which I have booked through them has been dissapointing. They never have fulfilled their promise of a free "upgrade" when I get to the destination. We do not travel in peak season for the very reason of hoping to get that unattainable upgrade. Their prices are high and I have not been able to use a VIP week (3 attempts made) due to supposed hotel occupancy. I urge everyone who can get out of their contract to do so before it is too late. I am $14, 000.00 into this so it's too late for me.
instead of just whining, tell me what your genuine complaint is and I'll help you resolve your issues. What is the problem you're experiencing or are you just having buyers' remorse and looking for excuses? garrymo123@yahoo.com
someone did any legal actions against this people... i also need some help... i am tempted to not pay anymore but this people was keeping tell me i cant cancel my contract until i pay the 50% even i didnt used, not only one time... what can i do
This whiner is a nut case. The CEO Alejandro Zozaya is a man NOT a woman so it's obvious the whiner knows nothing about the matter at hand and is probably a troll.
Anybody who has a problem with the Unlimited Vacation Club who has not contacted GBS (the customer service division) to resolve complaints may email me at garrymo123@yahoo.com for assistance in helping you become a happy and satisfied member of the most flexible and comprehensive Loyalty-Reward program in the world. The program is genuine, works and anybody who travels or vacations must see value in the program. If you don't vacation the Club is not for you.
Tell me your complaint and I'll help you fix it.
I proudly work for AMResorts and can state for a fact that everything in the membership contract IS TRUE and the price guarantees are real. Any of you who don't understand what you invested into or how it works or want to believe the membership does something else you "hoped" it would do I'd be gad to help out: garrymo123@yahoo.com. Just give me your contract # and briefly and honestly state your complaint.
Unlimited Vacation club/the Quality analyst department has been very helpful in resolving all of my questions and or issues.
Weird that all of my positive posts are not posted immediately. But the ABOVE posting by GM0824 was posted with out authorization. They have exceeded my expectations, and have handled my requested very professionaly
do you work for them?
First, and foremost, the above information posted on behalf on GM0824 is incorrect and was posted with no authorization or authority. In addition I have been in contact with Unlimited Vacation Club and they have exceeded in there customer service department. The Quality Assurance Representative has done EVERYTHING in there power to assist me in handling my matter. He has handled it with the utmost respect and care. He has been extremely helpful and efficient. Every issue that I have had with the company has been handled such a professional manner! Mr. Mora thank you for everything you have done to make this process smooth. I look forward to one day meeting you.
This is the most comprehensive and transparent loyalty-reward program in existence. Everything (all of the above) is spelled out at signing. Why would you want to cancel? You must have been given some free weeks. Use them and prove the program works. I'd be interested to know exactly where you became a member and I'd also be prepared to help you see how well it all works.
All of that is spelled out at the time of signing. But why cancel? What caused you to want to cancel the most flexible and comprehensive loyalty reward program in existence? It's also the most transparent . . . no tricks no hidden fees. If you still have the program you should use it and appreciate the benefits. You must have been given some free stays, no? use them and prove that the program works. I'd be interested to know where exactly you purchased . . . I'd also be prepared to help you understand what you have and help you to see how it works.
I unfortunately signed a contract with them but
cancelled it on the 5th day allowable by the Federal Consumer Protection law of
Mexico Article 56 I Sent a letter certified return receipt, and emailed all
appropriate parties they have failed to process my original Cancellation request
and refund us our down payment. Sad to say that I have Vacationed in Mexico many
times and always thought the people were humble. Try speaking to a quality
analyst and that will change your mind immediately. I have been in contact with
Profeco my credit card company. ETC Hoping for a resolution soon. But I doubt it
based on the reviews on here. Its sad that when I asked to speak to my quality
analyst supervisor Ms. Fabiola Enriquez failed to put me into contact with one.
I sent her my original letter with a copy of the certified return receipt. She
indicated that the legal department reviewed it, and it wasn't sufficient she
also indicated that I was a liar. The reason for cancellation was strictly
because when I tried to take advantage of our discount the SAME DAY they refused
to honor it. It puts a bad taste in your mouth especially since I Have enjoyed
staying at there properties in the past, she also indicated that in order to get
out of our contract we had to pay 50% of our contract per Article # 13 but in
review of the contract:
Article 13 indicates and I quote " In addition to
any other remedy available to mediator, if customer defaults to any of
its payment obligations under this agreement Mediator will be
entitled to liquidated damages in an amount equal to the higher of any amount
paid by the customer up to and including the date of the breach or 50% (fifty
percent) of the Total Consideration set fourth in the cover page of this
agreement. This will terminate the agreement.
In addition to any other
remedies available to the mediator, If the customer at any time during the term
of this agreement is in default of any payment obligations hereunder, the
Mediator shall have no obligates to reimburse the customer any of the amounts
paid prior to such breach or default, in addition the mediator will be entitled
to an indemnification for damages equal to 50% (fifth percent) of any amount
paid by the customer from the total consideration set forth in the coverage page
of this agreement. This will terminate the agreement.
Mediator may
terminate the agreement at any time without any cause by Providing Customer
written Notice atleast 90 days in advance to the effective termination date;
provided, that the Mediator shall reimburse the customer any amount paid to and
received by the Mediator with proportionally correspond to the time remaining on
the agreement had it not been terminated by the Mediator in accordance with this
paragraph.
My husband and I first and foremost did not DEFAULT on any
payment we just simply decided to cancel our contract within the 5 day
revocation period. They fail to abide by the Mexican Federal Consumer Protection
law even when I sent the original letter with a copy of the certified return
receipt which they have failed to acknowledge . When I sent my 2nd request
that's when they "all received it" being 15 days past the revocation period. I
hope everyone reads this and really takes into consideration that this company
will not work with you, respect you or try to help you. They are unprofessional
& unethical.
My wife and I also bought this stupid membership. I feel so stupid for falling into this scam since I saw the writing on the wall at the time of the presentation. They made a lot promises, and they lied to their tooth to make us buy the membership. I think they are breaching the contract if they do not produce what they offered. I am requesting the annulment of the contract and the refund of my down payment. I have contacted my CC and filed a dispute and stopped any further charges to it.
By the way, I am not a disgruntled employee, nor have any relationship with the UVC, GBS or any other of the names they use. I am a customer that was scammed recently and I seriously PO about it. I will fight this issue to the end.
The person who wrote this scathing report obviously did not go through the approved AMResorts training program. There is no AIR to be "sold". The company offers options for vacationers and travellers at several different levels of luxury and use. In fact, most of the company's sales rooms stress the fact that they are not there to SELL but to show the options available for those who like the concept of returning to an AMResort or travelling the world and saving money. Instead of turning guests off with a pressure sales experience, when the club program doesn't fit with a guest they'd rather guests come back happily as paying guests than never come back because they were pressured!
I proudly work for the company and know the benefits available to members. The only real problem is that many members don't understand what they buy into and instead of going to the Club for assistance air their grievances on-line. Or, of course, they happen to run into a sales person such as the writer of the article who doesn't know what he's "selling" and makes up lies to earn a commission!
We already own 2 timeshares in US and 2 outside. We use them a lot and think it was good deal. At least we got what they promised.
This April we stayed in Now Larimar in Punta Cana, Dominican Republic. We have attended Unlimited Vacation Club presentation there. We liked what we saw and what they offered us. After three days of negotiations we bought Silver membership. Two months later in June my wife called to Unlimited Vacation Club ( UVC )office in Miami to make a reservation in Zoetry resort. We planned to exchange our 2 VIP weeks for one week in Zoetry according our contract. Our contract says “At the time of reservation request, per each week, Customer should pay preferential $1, 500 fee.” Sounds very simple. But customer service asked us to pay twice more. We were shocked because this vacation cost only $2, 500 on UVC web site even without giving up 2 VIP weeks. We have tried to explain that it doesn’t make any sense for us to lose 2 VIP weeks plus pay $3, 000 if we can buy it for $2, 500. Customer service recommended us to go back to Dominican and talk to a person who sold us the contract.
We have called and e-mail to our sells person Martin in DR. He never replied back. I left him a message that we plan to come to meet him. When we came back in Punta Cana in June we found that Martin took a week off. Then we asked for refund of our down payment because UVC made breach of contract. Soon we were contacted by Mr.Guzman ( I still don’t believe this his real name ) from Mexico. First, he refused honor the contract. His role was to keep us happy by offering us free “gifts” that had no value for us. Then we were contacted by another person who even didn’t put his ( or her ) name in emails. She was asking us to pay another half of our contract. By this time we filed dispute with credit card company, filed Better Business Bureau and Attorney General.
My lawyer studied our contract and concluded that this was most likely an international fraud. There were several companies listed in our contract: AMResorts -> Unlimited Vacation Club -> GBS International -> Club De Desuentos Vacationales. The last one was the main party and was registered in British West Indies. It’s address on the contract was false. I ‘ve tried to request any contact information for this company from UVC and they refused to provide it.
Meanwhile I found that AMResorts and GBS International have the lowest rating possible on Better Business Bureau ( F ). Also, we found hundreds complaints of American consumers against these companies on the Internet. Just google and read angry articles from victims of this fraud.
We ‘re surprised that American authorities still don’t go after these companies that commit fraud.
We’re still in the process of fight for our money we paid as our down payment.
Hello,
This just happened to us as well and we purchased from the same resort as you. Were you ever able to cancel without paying half the contract price? they keep threatening to send us to collections but havent yet. Curious if they ever did this to you? Any help would be greatly appreciated. We are already 7K in and refusing to pay anything more no matter how many more Benefits and free vacations they offer.
Hi
Good morning. We are sorry about the experience. Please send us your member ID through a private message and we will contact you as soon as possible. Thank you.
If you prefer, log into https://www.unlimitedvacationclub.com/Contact and select your country of residence from de box on the left, type your telephone number suitable time you wish to be called by one agent. GK
Hi everyone, my husband and fell for this while vacationing in Playa del Carmen last week. However, we were able to cancel our membership. We are now waiting for the refund, which UVC stated in writing they would do over the next few days.
Needless to say, like you all, we were sucked into it and convinced for a moment that this was a good "investment." But a couple of days later we realized we had made a colossal mistake. Immediately we reviewed the contract and researched online about consumer protection laws. The contract did not have anything about the cancellation policy, but online we found that under Article 56 of the Federal Consumer Protection Law of Mexico a party can cancel a contract within 5 days, without any penalty or obligation. The other party has 15 days to refund the deposit. Otherwise, one can put in a complaint with PROFECO (Procuraduria Federal del Consumidor) (http://www.profeco.gob.mx/juridico/pdf/l_lfpc_06062006_ingles.pdf)
(http://revistadelconsumidor.gob.mx/?p=7695)
So we drafted an email to all the addresses we could find on the contract: adm.semrc@unlimitedvc.com, memserv3.semrc@unlimitedvc.com, memserv.semrc@unlimitedvc.com, memserv2.semrc@unlimitedvc.com, memserv1.semrc@unlimitedvc.com, uvclub@globalbureau.com saying the following:
By means of this letter, under the Mexican Consumer Protection Laws and US New York State Law, we, (name) and (name), hereby cancel our membership with Unlimited Vacation Club by AMResorts, Membership Number (number), without any penalty or further obligation immediately.
Refund the new sale payment of $(amount) and the closing cost of $(amount), amounts which total $(total amount), immediately.
Copy of this letter has been submitted by mail to all related parties to the addresses provided in the contract. This note serves as time-stamp proof of our cancellation in effect immediately.
We appreciate your prompt response to this cancellation.
Sincerely,
--
We drafted three letters stating the same and quoting article 56, printed them at a nearby internet cafe, and sent them to GBS in Miami, FL, the UVC headquarters in Anguilla, BWI, and to the representative in Quintana Roo, Mexico, who was there at the time of the signing and whose name appears as mediator in the contract. We sent the letters via special couriers and tracked them online.
They did contact us trying to persuade us to not to cancel the membership. We stood our ground this time. Later we received an email stating they have cancelled the membership and will refund us the money minus the cost of the day past, which was part of the "incentives." This is ok, we are just happy to get out of this mess in time.
We hope this information helps you all!
I saw bad things about this product, all the resorts has it.
Why not say about the great resorts they have, if you are member
You can make your reservations easy in the website.
I can tell this is the best membership program in Latín América.
Personally I think it is pretty safe to say that the original complainer was never an employee but more a disgruntled client. If you're going to start the complaint off with a lie then what is to say that you are not lying throughout the entire complaint. There are several painfully obvious mistakes throughout the text when referring to the company. I have to agree with several of the other comments on here, you know what you are signing up for when you pay and if you take advantage of all of the benefits and offers, as I have for a few years now, it truly is a great deal! I've always had great service and had any doubts taken care of immediately. For all those wanting to cancel, why not try and negotiate the terms to a more suitable arrangement directly with the company. We have done that twice now and always come out better on the other end!
Just my personal opinion but I highly recommend the vacation club as it suits our needs perfectly!
Smiling Couple, are you a guest or a former employee of this company? I read a complaint from you as a guest and now I read this advice as a person who was on training with them, I don't get it!
Can someone please let us know if you were actually able to get out of this contract within the 10 days? If so, can you help us? We need to get out. We bought it 1 week ago at NOW Jade and have serious doubts.
UVC have more than 25, 000 members in all the world according to the Secrets Maroma staff when they give us our update the last December in only 3 years and this complains don´t represent even the 0.00001% of all the active members.
We buy a Dimond membership in may of 2013 and we really pay a big amount of more than 60k and all the things that they offer us so far so good, they always give to us the type of rooms that they offer us in Zoetry and Secrets brands, they give to us so far 13 nights free with the rewards program for send our friends and family's and they are very happy too.
We always receive room upgrades, complementary services like golf and yatch club, 25% additional discount in our final bills and like we say so far so good.
My suggestion, read and understand what are you really buying if they gives u a person who explains you the contract take as many time that you need for don´t have questions or misunderstanding in the future and if you don´t like the terms and conditions you have 2 options, Don't Buy or don´t be cheap and buy a better membership with all the benefits that you really need.
Be smart and think by your self and ask if you have question's nobody denied the answers and if you are a really elite traveler, i think you are enough smart for know if one membership like this is for you or not.
We, too, have been completely ripped off by this scam. Yes, we feel stupid. And we are angry. jae112, please count us in if you file a class action suit. We will be right there with you!
Every time we try to use a certificate that was supposed to give us something "free" for a pre-pay, we find out there are many hidden charges. We are getting ZERO value out of this disaster. If anyone finds legal recourse, please let us know. I'll help to spread the word!
For anyone fortunate to live in Maine, USA, the "Maine Implied Warranty Law, " (MRSA 2-314) and "Maine Unfair Trade Practices Act, " (MRSA 5-213). Implied means how you should be able to expect a service or product to perform. Probably applies to Apple Vacations / AMResorts / the Club deal. Applies equally to whomever sold the trip to you (like AAA for us). These laws extend the Warranty to include "implied" to 4 years, regardless of how long the "Expressed" (written or oral) warranty. Other states may have something similar.
"I have been in the vacation industry for many, many years and I do own a vacation club membership" hahaha thats a lie all the way... all ur review is a lie... Why the hell do you own a vacation club IF YOU HAVE TO PAY MANDATORY MAINTENANCE FEE.
No maintenancee fees or bills in UVC you morron!
Most of the people placing these complaints are competitors, have gotten fired from the company or simply just don't know how to use the membership and regret buying it because of ignorance.
Unfortunately I don't think people read these things until they're already purchased... so hopefully this is helpful to those out there that already purchased. I'm trying to be neutral and take responsibility for me decision... My husband and I bought Gray Pearl for around $7K. We just booked our first Secrets vaca since we bought the membership in 2012. We booked through a UVC special and upon researching heavily we saved ourselves and our friends around $1000 per couple. So this makes me feel good about the money I already paid to be in the club. However, there were some things I expected that I don't think I'm getting 1) what I thought was 2 free weeks, will actually cost us $1500 per week - and you have to book these weeks at least 60 days in advance and within 2 years of membership purchase; 2) guaranteed upgrade when you book - nope, this is subject to availability and you can't even ask for it until you arrive (and of course the hotel can just tell you no availability; 3) access to the prefered club anytime you book at Secrets - nope, not unless you book a preferred room. All of this is in the fine print. And once you sign that contract... shame on you (and me) for not reading it. The lesson I learned... NEVER buy something like this on the spot. If you don't have time to review it thoroughly so you know what you're getting yourself into, don't sign. Having said that, I'm looking at every little benefit I can get and trying not to be bitter about what I "heard" I was getting (because they do promise the moon and the stars - they are very misleading when they're trying to sell you) and I'm taking full advantage of the benefits for myself and my friends. Everyone I know vacationing this year will book trips using my 1 year ICE membership and every time there is a good membership deal, I will let everyone I know know about it. RCI is my next benefit to tackle and we'll (or friends) will be using EVERY WEEK we got! I may not get everything I heard I was getting in the sales pitch but I will get my money's worth from this membership. Best of luck and most of all just let the frustration go and get on with enjoying GREAT VACATIONS!