Alltel Wireless — alltel wireless is robbing their customers
I have been an alltel customer since 2017 around the 1st of January 2017. We made a trip from South Georgia to Mass. and back (round trip) my billing cycle ended on the 14th and to my shock as i opened my bill and i was charged over 500.00 in roaming charges but i was suppose to be on the national freedom plan where roaming is suppose to be free on that plan so I call alltel with my complaint and i was told they would make the changes to my account and check on the roaming charges so i give it a couple of weeks an called back just to be told that all the roaming calls we made not one hit an alltel tower and there not covered if your call hit someone else's tower you have to pay for those it's only free roaming if you hit an alltel tower. I guess they forgot to tell me that part. So i paid more money for more services for my phone at no extra charge. So i ask the supervisor at alltel customer service did she real want me to believe that not one out of all the calls we made and received on these phones used for our business not one of our calls hit an alltel tower. I told her to come on she wouldn't believe that her self if it was her hard earned money that was footing the bill. So the end result was i say i call in to report being over charge on my bill and when i was finished with my complaint. Alltel came out on top and ended up coasting me more money than it did before i called because they change my bill to what i was supposed to have which cost more money but my free roaming didn't apply because i didn't know a little light on my phone will flash when i have an alltel tower valuable information that i never got told. Then in December 2017 i went into our local radio shack where they setup alltel wireless accounts and in January 2017 we also add two more phones to our account under 2year contracts where in December 2017 i went into radio shack and ask to have them disconnected and was told it was a 200.00 early disconnected fee and told the lady at the counter that it was costing me more than 150.00 a month phone bill on those two phones with no one using them told them would rather pay the 200.00 disconnect charge than keep paying 150.00 per month then I'm told on my second trip back next month to ask again to have those phones turned off then told it's 200.00 per phone which is 400.00 and i agree and tell them to switch the two phones off at radio shack and i saw them call alltel and ask for the request and still March's bill came in and guess what again charged for those phones so i call alltel about the charges with tax and all and no activate one phone was $76.26 and the other was $67.26 which is $146.52 per month bringing the total over charged $439.56 so they tell me there going to give credit for the $49.99 they charged me per phone per month which comes to a total of $299.98 so i ask about the other charges so then she gives me credit for $80.89 and $6.90 so that brought my total credit to $392.69 and I'm still owed 46.93 once again alltel came out on top. And if this wasn't bad enough this is really going to knock you down I was talking with a friend of mine my cell phone bill and when i telling her about how many phones we had and what it was costing us she ask if she could see my bill because she though we where being over charged so i did and she went to saying oh my god oh my god she ask me why where we all up under separate contracts i said were not and she says your husband has 4000 peak min's and pays $149.99 and everyone else is paying $49.99 per month and they get a thousand peak min.'s per phone which brings the total min.'s to 8000 min.'s per month at the cost of $349.95 plus tax then don't forget mr. rescue is $3.00 per month per phone that i never ask for but if you don't call them and tell them to take it off your bill you keep paying for it. And if you are a BIG traveler save your self the money. Then i was hit with the shock of you'll don't have the family plan and i said yes we do and she said no you don't either because the family plan is 9.99 per month per phone and we would all share the 4000 min.'s on my husbands contract and we all where only using around 3000 peak min.'s which is 1000 below my peak min.'s At $149.99 plus 4 phones @ 9.99 which is a total of 189.95 plus tax so i paid $160.00 more every month $1920.00 per year over 4 years $7680.00 so i go to radio shack and they said I needed to call alltel because they couldn't do anything with them. So i did and as the young lady answered the phone i just didn't know quite where to start but that i needed someone to lesson to my concerns and to try and put them self in my place putting alltel aside just one person talking to another person and give me there honest opinion on my situation and she did she told me I had a real mess and she told me if she was me she would try and talk with a supervisor but i could tell in her voice that it would have to be a act of god to get a good turn out so i explained all to the supervisor and you'll never guess what she said after I tell her everything I'm SORRY alltel has robbed me of $9,396.93 that i know of and have found so far. She said i should have noticed my bill better and i told her that i had trusted alltel to take care of there customers as we would take care of ours they say alltel don't stack contracts well i beg to differ i even told the lady that she had my phones cut off for non payment and i have done nothing but stay on the phone with alltel trying to get them to understand they have robbed me of almost $10,000.00 dollars and she informed me they needed 1300 and something dollars to restore service so i answer her in a way to let her know she's lost her mind if she thinks I'm paying alltel anymore of my thousands hard earned money i even told her alltel didn't need my money just to meet me half way that heck i meet them over half way i even suggested wipe the slate clean and start over alltel would still come out on top but i got nothing now you see how much alltel appreciated my business and they appreciate your's just as much as mine i believe somebody has alltel get to big for there britches. My closing comment to this supervisor was did she know how may people my 500.00 in roaming charges could have helped not to count all the rest i paid alltel and i told the lady did she even have a clue how many family's i could have helped with the money they over charged me. And i left her with this If this was a test she failed and god bless her.