Verizon dsl - something unbelievable!
It is with great disgust I write this letter to you, hoping that having reached the end of my rope, your article may force verizon to correct their mistakes and rectify my problem. My husband and I signed up for verizon dsl service in november or december of 2005- a service that we really wanted. We agreed to a 1-year contract, and paid whatever fees were required, including the cost of mailing the modem and other tid bits that were necessary for dsl connection. It is now july 2006, and to this date we do not have nor have we ever had the dsl service, yet verizon has been billing us every month for this service!
Both my husband and I have been on the phone, all but on our hands and knees requesting help in the matter. The last call I made to them was a real teaser, I was so sure that the problem was going to be sorted out then... But as usual, I was lied to.
You will not begin to understand my frustration, perhaps you can afford me the time to explain. We were told, when we first signed up for dsl, that we would get it... May take a couple weeks but we would. Then they called back to say that the area we were in was 'booked' and that as soon as something became available, we would get on board... Mind you, that was in 2005, and we continued to pay the bill for dsl! Then they called after about a month to say that we were on board, and that we could start 'enjoying' the service, etc. But the truth of the matter is that we were never connected, the modem's light keeps blinking and that is descriptive of something blocking the reception, or so I was told.
I spoke to so many people, I am dizzy from the run-around, and 'being on hold' etc etc... Finally this year, I spoke to michael who reassured me that he would look into the matter, and would send out someone to troubleshoot the problem etc... That I should call back and confirm the appointment. Lo and behold, when I called back to 'confirm' the appointment, there was no appointment made for anyone to come to my apartment, nor did anyone know what I was talking about. Then I was told that I could make an appointment but that I needed to give them a 4hr window? Whatever happened to keeping the customer happy? I work until 5pm or later every weekday, my husband, until 7pm... I was able to bargain with my boss for an early leave for one day, to be home at 4pm, just so they could come and fix the problem... But that was not good enough. You see, I had to understand that they needed a 4 hour window, and therefore I had to be available from 1pm since their last appointment would be at 4pm! Confusing? Imagine how I felt.
Then I tried to tell them I wanted re-imbursement for the months and months that I have been paying for dsl, well... That was another issue... They could only re-imburse me for 2 or 3 mths back, which I gladly accepted, but get this (The best part)... They would also throw in one month (July 2006) free dsl... Wow! What a deal! If only I had dsl, I could really see myself going for that!
I have called all the numbers they told me to call... Spoken with lauren and barbara, to jeff and linda, nancy and annie, and don't forget angela... They were all helping me, and where have I gotten? No-where! The last call I made to them on june 30th, I spent 42 minutes on the phone, explaining what I have been through... I am so sick of it, it is no longer funny. When I asked about canceling this 'imaginary' service, I was told that I would have to pay a fee! Is that the icing on the cake? So that means that I have been paying for absolutely nothing but stress in my life for all these months. Where is the justice in this? Every you call to complain about it, you have to go over the entire thing and then some sweet voice over the phone says nonsense like "I understand" and "I will look into this and get back to you"- which they never do, I am the one calling all the time!
The last bill I had to pay was small, since they gave me credit for the couple of months they said they were only allowed to give... But this is just unacceptable. How can a company be allowed, in this day and age, to cheat innocent people like myself is beyond me... Who do I turn to in a situation like this? I cannot believe that they can even get away with this in a society such as ours... It is all at my expense... I have gotten no results form the constant pleas I have been making and I think this is downright wrong. Please, if you do not believe me, call verizon, I would love to hear their view of the whole thing... They are just unbelievable.
I want this problem addressed... I want all of my money back too, for the inconveniences and trouble I have been through for over 6 mths now, I deserve better. Trust me when I say that this has been a very stressful task for me, and I would appreciate it if you could facilitate my complaint, as I can assure you that this has been a genuine problem for me and my husband.
Thank you,
Lisa
Scams & lies!
I've been an Alltel customer for years on end. My problems with this company and their lack of cooperation seems endless. I've had problems in the past with roaming charges showing up on my bill.
When I pointed out that I had not been in those areas of my state making calls, I was told the signal will jump to the next closest tower if the one in my area is not available. I chased them for 3 months trying to receive credits that I was promised but was unable to make any progress. NOW, I activated a second line on my account and tried to cancel the other because it was used for a business that I had recently sold. I was told I would be charged a $200 cancellation fee for the original line unless I waited until June. So I paid $50 per month for 3 months on a line I wasn't using. When June came, I called to cancel and was told that I needed to cancel on the exact day of the month I signed up on 12 years prior which I had missed by 3 days. Since I missed that day, my contract on that line was automatically renewed for 2 more years. They refused to help and gave me the # of an office Manager. I called and left 7 messages over 3 weeks and never received a return call to this day. I tried to cancel the second line as a result and was told I would have to pay $200 to cancel that one also. So now I'm up to $400 in cancellation fees if I cancel or change companies within 2 years! While trying to straighten this out, I was told that since I bought a new Razor phone with a rebate, I HAD to sign up for a new more expensive service plan or face being charged outrages prices by the minute rather than continuing on my Unlimited Plan because my new phone was not compatible with my old plan.? I went into a location in Chandler AZ and found an employee that told me "off the record" that I was being lied to by the Rep. because he was probably seeking a commission and not to worry about it. I called again in August to once again try to cancel the second line I wasn't using and was told their was nothing he could do and to continue to try to call the Manager that wouldn't return my calls! THEN, he started in with the same story of how I needed to sign up for a new more expensive plan because my new phone wasn't compatible! I explained I was never told any of this when I bought the phone, he offered a half assed apology, refused to cancel my other line without a $200 fee and continued to try to get me to agree to convert to a more expensive plan!
I'm done! I'll be canceling it all when I get back into town. This company needs a good old fashioned class action law suite! It should be illegal to be lied to, given misinformation and to renew contracts without consent, explanation, notification or signatures. Now, I have to choose between being raped financially or destroying my credit.
I'M WARNING EVERYONE I CAN NOT TO USE THIS COMPANY!
THEY NEED TO BE PUT OUT OF BUSINESS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi, I wanted to complain about a felon you have representing your company. Shannon Raper, he is on facing aggravated assault charges for trying to hit some minority kids with his car. He is a racist disgusting man. Collin county courts case search and you will see his mugshot and case.
I am being charged for$4.99on my discover card every 2 wks for i don't know if shows a telephone no. I called and it says, thanks for calling verizon. I don't own a phone.this has been going on for awhile. Can this be done thru pay pal? Cancelled my pay pal acct .
HI my name is Mayer Lieberman Phone number [protected] my phone service is terminated for 2 weeks already and no one comes to fixed it after trying to verizon every day .
Please get back to me ASAP [protected]
My name is Sarah. I have received collection letters from you guys for the past two months or so. I tried to resolve this the easy way and just call the [protected]. This was a waste of my time! I talked to a total of nine people! Even a supervisor named ADRIAN, who didnt take care of my problem and put me on hold just for a girl named Sommer to pick up the line. She tried to help me with my problem but I was very upset about the previous eight people that lead me in the wrong direction, needless to say some of them were very rude and none seemed to have a supervisor. If you listen back at the tapes you will see that i asked numerous time to speak to one and they said that they didnt have one... right.. This is one of the reasons i left alltel! Poor customer service since the first year i got my phone somewhere in the early 2000. I will not pay the bill that i called about because i was told by verizon that they canceled the service when i switched. i still had the southern illinois unlimited plan and was not under contract at this time. I am not obligated to pay that bill when i didnt have the service for a mere 10 days! I am very upset with the way i was treated on the phone with customer service not ten mins ago! So you have lost not one client, yet three because after this situation i informed my family about what just happened and they are going to a different service provider too! I'm not a difficult person usually, a matter of fact i dealt with this for too long. I just want alltel to stop sending me collection letters for something that is completely out of the question. I am very unsatisfied with your customer support, they didnt support me in any way all nine of them!
I know this is an old posting but the problems with Alltel does seem to go on. I would highly recommend that we pass the word to everyone not to buy cell phones with rebates. From any company. Don't fall for this marketing scam.
Also, don't go nuts over the next NEW phone that comes out. It is all marketing. They made a big deal about the LG scoop and mine didn't last 6 months. I still haven't received the rebate and I did exactly what the directions said. The point is...there is always a newer and better phone coming out. But this is how they get you.
Alltel hasn't been customer friendly. They got too big for their britches and couldn't keep up. They pump out contracts and new phones and entice customers with new gadget phones through cleaver marketing...but just to renew your contract another two years. But, all cell phone companies do this somewhat..but Alltel, if you have a problem you can't reach them.
I am going through the Justice department and the FBI, to have a criminal investigation into this crooked company. They are trying to extort money from me. When I asked for my service to be turned off, these crooks refused to do so and then tripled my bill. Instead of helping me, all they did is threaten me with their stupid bill collector's and a threat to ruin my credit.
The best thing to do is to contact the Justice department and the FBI, and keep contacting them until they launch a criminal investigation.
Also contact all national media outlets and ask them for an investigation. Alltel is a company that needs to be investigated and the owners and managers sent to jail where they belong.
No organized crime has not been wiped out in America, they just moved up the ladder and now are in charge of major corporations like Alltel, Wells Fargo Bank, and credit card companies.
HELLO
MY HUSBAND DOUG AND I ARE BOTH OF DEAF.. WE WENT TO ALLTEL STORE IN STEUBENVILLE, OHIO.. WE ASKED WORKER WE WANT TO BUY ANY BLACKBERRY FOR ALL UNLIMITED AND THEY SAID NO AND THEY SAID WE CAN BUY ANY PHONES WITH UNLIMITED BUT ALL THE PHONES DONT HAVE KEYBOARD FOR TXT MSG BUT THEY SAID ONLY ONE PHONE HAS KEYBOARD WITH LG SCOOP .. AND WE BOUGHT THEM ON MONDAY APRIL 7TH .. WE TXT MSG LOTS BUT THE BATTERY CHRG ARE RUNNING OUT.. LOT OF MY DEAF FRIENDS GOT BLACKBERRY ALL UNLIMITED FROM SPRINTS AND ATT WIRELESS.. THEY ARE BEST PHONES.. I CALLED CUSTOMER SERVICE ALLTEL AND SPOKE WITH THE SUPERSVISOR AND I WAS EXPLAINED TO THEM WHY WE CANT GET BLACKBERRY AND UNLIMITED .. THEY SAID COMPANY SAID NO.. I THINK ITS WRONG WE SHOULD GET BLACKBERRY WITH ALL UNLIMITED.. I WENT TO T MOBILE YESTERDAY AND TEY SAID BLACKBERRY ARE ALL UNLIMITED BUT WE DNT WANT TO BUY THEM BECS T MOBILE IS NOT GOOD.. MY HUSABMND AND I WANT TO GET BLACKBERRY BEFORE WE CAN RETURN IN 14 DAYS.. AND CHANGE PHONES.. PLS UNDERSTAND ! OUR ALLTEL PHONES ARE [protected] AND [protected].. LET ME KNOW .. WE APPRECITED IT.. THANKS
had a two yar contract with alltel in 2003. stayed with them until 2006. for over a year complined of service, worthless service, of course they did nothing. told me to go to another wireless provider if i did not like alltel. since i did not have a contract with them anymore there would be no termaition fee. went to cingular keep same phone number. next month got a bill from alltel for 200.00 termination fee for going to somene else.. the only thing that i could figure out why they are sending me this bill is to pay for hiring someone to haul out all of the ###, and ### at alltel.. that would take at least a thousend years.
I am so pissed I could eat nails.We have had Alltel since 2005 we have had nothing but trouble with them they are continuely messing up our bill and then disconnecting the service if you refuse to paid the monsterous bill.
Last year, I paid over 1600.00 just to keep my services from being interrupted, when I finally couldn't pay anymore, I went though all of the proper channels trying to handle it in a professional manner and was still getting no results and no answers to my problem. I contacted the corporate office in AZ and they helped me get some of the issues straighten out, I ended up with a large credit.
Now it is 2008 and they are trying to rob us again but this time I am not going to pay. They turned my services off on Dec 2007 they are telling me that I had my services restored on Dec 8 so they are prorating my bill in layman's term trying to take my money. I flat out told them they were incorrect requested and investagating and was told flat out their was nothing to investagate.
I requested to speak to an office manager or to be given the # to Little Rock AZ office and I was refused. So I had to research this issue and try to hunt down a number on my own.
I work very hard for my money and it is a shame that consumers like us are being ripped off by these people and it is not just me there are severasl people I know that have had to switch services because they were tired of being taken advantage of. We decided that we wanted to terminate the lines, they want 600.00 to terminate the line because we have 3 contacts with them.I don't want something for nothing I just wanted to pay what I owed.
Either way they get you, if you pay the bill that you know you don't owe, then they have won. Ify you terminate your contracts they still win because that's 200.00 per line. If you don't pay they report it on your credit.
This is the worst company I have ever seen in my life, I would never ever recommend this company to any one not even my worst enemy.
I was quite delighted when the My Circle program advertisements made their way to me. I entered my ten phone numbers. I have a witness. I even checked to be sure they were in there correctly. My numbers at some point disappeared, and I received a bill for $400. I called the company, and got $30 taken off. Whoopee. I had not made a copy of the list. This is apparently how they get away with it.
The first person I spoke to was the most pleasant and honest. She said that I really had to keep an eye on that list, and that she would fix the bill if she could, but she couldn't.
The second person I spoke to was much less honest and much less pleasant. He was a supervisor. He said that it was basically my fault, and that I was the first person he knew of to have this problem. Hmm. Maybe he needs to visit this site.
Anyway, beware. Make a copy of your list. If you don't have computer or a printer at your disposal, I have no idea how you would keep track of this. That's probably why they have done it this way.
Palm treo 700w upgrade
I tried to upgrade my cellphone to a palm treo 700w. I knew exactly what I wanted but it took an hour to buy a stupid cellphone/pda on my existing verizon family plan.
Part of that time pushing the motorola q. I don't want a motorola q. Then they tell me I don't get the $50 rebate offered on the internet. Oh & I have to transfer to a more expensive cellphone minutes plan on-top-of the the internet/data usage plan.
Think i'm all done when they take my phone to "programming". To supposedly turn-it-on & pair up the bluetooth (Wireless) headset. This they tell me will take 15 mins more for one & 5 for the other. I leave & pick up things at other stores. Come back a half hour later & it isn't done.
A half hour later after this, I have to "re-do" all the paper work. The boss has to help. A half hour after this & they tell me the phone is defective & I have to start over with a new one. Half a day blown (W/2 hour round car trip) and I still don't have a cellphone/pda.
It would be nice to surf the internet (Unlimited) from a handheld device & collect my email besides being a regular cellphone with a small wireless headset. Yea, a little pricey.
Then they tell me that I have to pay a hundred ($100) more to put on my one cell number but not on the other? I say both cellphone numbers are mine on the same bill.
So then they tell me that I can put it on the one number, take it home & pay $20 each to transfer the 3 cell phones around tomorrow? What! You want me to take a non-working very expensive toy home & do all the work myself after wasting half a day? This is after the first one you gave me was defective?
I don't think so. Give me my money back. Put my old verizon phones back on line & give me my old plan back with my nys employee discount. Eventually this is (Supposedly) done & I leave grumbling.
(Hadn't slept for 24 hours)
So I drive home & need to make a call. Guess what? My old cellphone doesn't work. Eventually get to a payphone & my wife's cellphone is shut off too. Grrrrrrr...
Get home & spend a half-hour on verizon's voice mail automated system with no human to talk to. Try again later & talk to a very nice lady who puts my phones back on line. Check my internet verizon account later that night & i'm still on the more expensive cell plan that they forced on me for the new pda/cellphone.
Spend another half-hour on the phone. This rep says it's all taken care of. I'm almost afraid to check my verizon internet account on-line again. I think all of verizon's service techs, managers & technical people are following that actor around on tv leaving the business at hand to...?... India?... Pakistan?
Hmm very intersting,I have been a long time customer of this company since 1993 when they were NYNEX MOBILE.I never had any issues with upgrading billing or any major equipment issue.I had 1 issue back in 2002 when i couldn't delete and old voice mail but that issue was resolved in less than 10 minutes.The people at the verizon store (salem NH) are very nice and helpful.I upgraded my phone back in May and the transition was NO LESS than perfect.
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor coverage/dropped calls
We contracted with verizon wireless in toledo, oh and pay our bill to lehigh, pa. verizon's coverage is so poor that we couldn't get coverage in our own toledo area, particularly archbold, oh, nor could we get coverage in the dallas, tx suburb of frisco, tx.
When we have received coverage the calls are dropped so frequently that we have lost business, medical, emergency and personal calls to our extreme embarassment and financial loss.
Verizon's customer service, in their quiet patronizing tones instructs us over and over to "just push *228 every 30 days and all of your woes will abate"... not! my new favorite is "just push * three times (and click your heels) and all of your dropped calls will be trapped."... yippee! so what! how does that help my poor service, embarassment, tc.? again it does not! it only gives verizon the "feel good" factor of "we gave you your money back!" I want service, completed
The complaint has been investigated and resolved to the customer’s satisfaction.
WHAT DO YOU MEAN THIS MAY NOT GET ANY ATTENTION AND MAY NOT BE ANSWERED !
I can no longer get the "GRIT" channel (#490). This started about 2 weeks ago. Was never notified and it was my main interest. This upsets me GREATLY. What options do I have? The subject matter was Western/Cowboy, movies.
I ordered 5G Home Self Setup, Equipment includes VZ INT ASK-NCQ1338FA and never received it. Called and they said they would return my money. That was on Oct 19, 2023 and I have still not received my refund.
"upgraded" to new verizon flip phone, old kyocera was just as good and it was more portable. doesn't ring, no reception-get 2 bars. not user friendly for someone disabled with shaky hands
The female manager at the Verizon store at 9620 Bruceville Rd, Ste 101, Elk Grove, CA 95757 was extremely obnoxious and unhelpful on August 14, 2023. I will never go back to that store!
Unhappy with TV Package on the lowest tier supposed to receive a maximum of 120 channels.
Was provided with about 30 channels at best. I do not want to upgrade to higher tier which would cost more.
Travel outside US
Verizon representative basically told us that they will charge $10.00 per day per family. They charged us $30/day. ~ $1000.00 for two months.
be careful... this is not legit.
For over a year very unreliable service. Past ten days cannot make any outgoing calls, random incoming calls can be received. Tech support cannot determine what is wrong as the calls with them drop, the chat fails because the connection drops; WiFi turned on or off, not in airplane mode, etc. It may be time to file a complaint with the FCC.
Wires are dangling all over the place.My Aunt is 90 & cannot go gown the stairs to see what was going on.Work was done a few months ago & am here from Florida for a brief time.I can send you a picture & you won't believe it.Please let me know my next step!
I believe that some of verizon employee arevgtuilty of using word ,powerpoint or exel to edit customer accounts.
9/8/2022 about 10 am Daiesha picked up she basically gave no service she was mocking the customer when asked her name she didn’t want to give and finally. It took her couple minutes before response and mumbling seem lazy . No customer service at all rude and lazy. Unprofessional. Very disappointed long time customer no excuses for this .
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Verizon is the worst company I have ever encountered . . . EVER! They are so full of it that it is unbelievable.
I do not think it would be going too far astray to draw an analogy of Verizon and its practices, its treatment of people, and its disregard of the truth to a fascist country. What Verizon does is absolutely phenomenally wrong. It is unsurprising that MCI and Verizon have merged. MCI used to do similar kinds of things to consumers with long distance packages known as "slamming".
Wait what? The 327w is one of the top two modem/routers that you can get from verizon dsl, the other one is the Actiontec. The 327w is great unless you want to connect to a Cisco VPN (if that is the case you're gonna need an Actiontec), but few people have a need to do that. The preferred setup imo would be a dumb modem plugged into a linksys wireless router, but there really isn't anything wrong with a 327w. At least it's not a westell wirespeed.
They should be shaking their heads because you have Verizon DSL, not because you have a 327w.
This is the worst site ever!
http://welcome.bbb.org/
I have had Verizon DSL since September 2006, it was promoted through AOL. Having used a dialup for years but a DSL connection at work, I finally took the plunge.
I have never been more dissatisfied with any product in my life.
I have struggled with hit-or-miss connectivity since the service date arrived. There have been times of no-problem-service, and times of no service. I have done online tech chats and on the phone tech chats--all with people in India-- which have had me run the gamut from repeated IP release/renews, IP configuration and bridge checks, and at least 10 "we need to run a line check, please hold on"s. None of them run the same diagnostic twice.
One tech informed me that the problem, as he determined, was with the network, and that I would be called by Verizon.
Over the last several months, computer-savvy people I meet in my business life shake their heads when they hear that I am running a Westell 327-W VersaLink modem, and insist that I should have Verizon send me a new one.
Problem is reaching customer service during business hours. When I took an hour out of a workday to call (and wait on hold) I told an apparently American-based customer service person about my ongoing problems and my request for a new modem, she routed me BACK TO INDIA for more line tests.
People tell me that I should be calling them, all angry and shouting and insistent...but you don't have a chance to do any of that because they put you on hold and transfer you without telling you that they are doing so!
I paid a computer tech $100 to come out and look at my computer, he fixed a few of the problems brought on by the various and sundry tech supports. It just so happened that while he was here, the internet light on my modem went green the first time in weeks.
I don't recommend this product to anyone. I am paying for the full service and able to use it possibly 1/5 of the time. Dialup is much more reliable. Verizon does not care that I am not able to use their product, they only care that they are paid each month.
I will be moving my service to another provider, possibly cable. I'm sure it will be an ordeal to do so.
I just want to add that same happened to me. But I found on the Internet Verizon hidden phone numbers that you can call and get resolutions better and faster. Here is the link http://deccod.com/verizon.aspx
I am so unhappy with this company that I can't stand it...I went to call for service from Verizon in 2006...When they told me I owed them money from 2002...Which I had their service in the mean time so I don't get how I owe it and trying to prove it takes money...Also my husband called to get service when they used his Social Security Number to someone else's bill ...He never had a phone in his name...Now they want him to send all his personnel info...to correct it...WHAT...
What is wrong with them...
Thanks for listening...