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AliExpress Customer Service Phone, Email, Contacts

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1.1 1818 Reviews

AliExpress Complaints Summary

38 Resolved
1760 Unresolved
Our verdict: If considering services from AliExpress with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AliExpress reviews & complaints 1818

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H
3:25 pm EST

AliExpress 2 ladies boots

Order no.[protected]. I placed this order on 10/10/2018 on one of the store on AliExpress which I never received and when I contacted the seller he just asked me to have paid. after my repeated messages he just shipped one product out of two and no information about the other product even after almost two months. it shows part order shipped on the system but doesn't have information about when the seller is going to ship the other item. I want to cancel the order as this seller has many negative comments about non delivery and I want refund and when I am trying to open dispute I cannot see any option for opening a dispute which is very shocking does it mean that if seller don't ship the product I cannot apply for refund. I want the refund. tell me how do I apply.

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2:50 am EST

AliExpress aftersales seller wisdom iptv store

Dear Sir/Madam,

I recently bought an 1 year's iptv subscription from this seller, and in the first two weeks it went OK, but than later (after the dispute deadline) it went worse.
The internet connection is become very bad, and I've complained by the seller, but he is not reacting at all to help me.
It has become so worse, that I have to end this subscription after 3 weeks instead of one year!
This kind of sellers give aliexpress a bad name. So I hope that you can do something for the buyers of this bad seller!

Hope to hear from you...

Order ID: [protected] View Detail

Order time & date: 02:53 Oct. 15 2018

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6:25 am EST
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AliExpress poor judgment from aliexpress

I bought a toy that came with various problems. Order n: [protected].
Here are the charges (approximately):
- Toy: 12$
- Shipping: 1, 4$
- Country's tax: 4$
Total: 17, 4$

Since the toy wasn't perfect, I opened a dispute asking for 2$ discount.

What did Aliexpress do? Closed my dispute demanding me to return the toy. So I could get my 12$ back. 12$!

That's got to be a joke, right? I asked for 2$ back and Aliexpress wanted me to spend 5, 4$ and be left with nothing.

I've tried contacting SAC many times. There's nothing they can do.

Aliexpress, never again.

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A
7:44 am EST

AliExpress order id: [protected]

Dear AE,

Highly disappointing judgement and poor decision.

You can decide and do whatever you want because I have paid 100% as per required by seller and customs.

In end I have to pay much higher rates as compare to any other local or online foreign option. Poor customer services and exploitation of buyers through AE.

Buyer makes decision based on given/mentioned quality and rate (inclusive tax, customs, shipping etc.) With clear understanding that mentioned rates are total cost.

If a seller can't foresee and calculate total cost to supply any purchase and offered a wrong rate then it's not buyers fault or fraud. Based on mentioned total cost, buyer made purchase decision and pay 100% in advance. But later buyer been asked by seller to go and get his/her purchases released. This was not part of purchase neither the total cost. This is wrong.

Means due to inefficient and incapable seller, buyers will be purchasing less and paying more. Not professional.

I can translate this deal and transaction as my poorest experience.

Felt being cheated and exploited in the hands of inefficient and incapable seller. Trap customer by lower rates and in end let buyer to pay more and left alone.

I demanded refund not for cash only but also for considering I am dealing with a professional seller through a professional medium (AE).

I am extremely disappointed and dissatisfied.

Now I can not and will not do anything else, but I can only share my poorest experience with my community, family, friends and colleagues as it will be my moral duty to try to protect and warn others as much as possible.

I can only protect my self in future purchasing through other professional and safe options. Good day.

Regards'

Athar Niaz

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6:54 am EST

AliExpress cancelled order and still yet to receive my refund

I was debited when I first made the payment and mistakenly cancelled it but tried buying it again and got a debit alert after some hours with details- Stan id- [protected]- [protected], amount debited- 6686.80, my card details- [protected], Date-11-11-2018.
i wrote to my bank and was asked to contact the merchant to resolve dispute as transactions were settled and funds taken from Uba plc position.

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1:58 am EST
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AliExpress electronics board e-shopping

I wanted to buy a 3 way speaker crossover network board from aliexpress and found one sold by seller H-Duby Team. I send a message asking him whether he has stock of the item for which he replied immediately that he has enough stock and he will ship within 48 hrs. So Placed order with him on 22:10 Nov. 26 2018. But till 11:30 Dec 1, even after 5 full days he has not shipped the item. Status is order in processing. I contacted the seller 3 times and he told me he has so many orders, he process one by one, so be patient. He promised 48 hrs, but even after 120 hrs the order was not processed. So I contacted aliexpress customer care and explained the situation. They offer two options either cancel the order or wait till he process. I decided to cancel and canceled on 11:30 1 Dec. But aliexpress team was saying the seller has to approve my cancellation request for the actual cancellation. It is unethical business practice. When the seller is unable to keep his promise to ship within 48 hrs, he failed on his words and it is his duty to accept the cancellation request. But till 13:15 2 Dec, he is not approving the request. I asked aliexpress team to cancel the order for which they are saying the seller has to approve and they cannot cancel the order. What type of business model is this? I request aliexpress team to intervene and cancel the order straightaway and process refund.

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Sundar RajR
, US
Dec 02, 2018 5:02 am EST

Aliexpress is cheating customers. Thy don't have any business ethics. In that aspect we can trust Banggood, it is number one. I placed one order with a seller, only after placing the order I come to know he will ship only after 10 days since he didn't have stock. So I contacted Banggood customer care and told all that happened. The rep checked the details and asked me whether I want to cancel the order. I said yes. The CC rep himself canceled the order and initiated refund process. He told refund may take 10 to 15 days. But in 3 days I got refund in my account. Aliexpress try to improve by seeing banggood.
Even though the scenario is almost same in both cases, Banggood acted with fair business practice code. Aliexpress don't know what is business ethics. They do only cheating and supporting fraudulant sellers, leaving buyers in trouble.
My advise is please don't buy from chinese sites. If at all you need to buy then buy from banggood or dhgate. Never ever buy from aliexpress, if you do, you are buying trouble.

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O
5:38 pm EST

AliExpress order number [protected]

Hello Ali Express team,

I ordered on September 14 2018, my package never arrived the seller asked me to be more patient and wait a little longer. I messaged the seller again multiple times after months had gone by and no response. So I enquired with Australia Post and they confirm that the package number has never entered Australia. I would like a refund of my money.

Thank you.

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6:10 pm EST
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AliExpress not received the item, neither seller does want refund me / order number: [protected]

I bought an item from huapu store (contact person alen fang), a month of 2 ago. I accidentally wrote a different adress, after my order I directly contacted him, he said that "aliexpress was handling the order" so he can't change the adress. However 3 days later the order was sent on purpose to a different adress. I never managed to take my order. He said that I should've contacted "local post office" but how can I know which post office it is? Please. Later. The item was returned back to seller, he said that he can send another one by buying one, so he would give a discount code that will be make the product for free, however it's not sold anymore! I contacted aliexpress contact center 7 times!. They always said that they will take care of that, but nothing happened. Liars. It's been 2 months, I lost $65.88. I will never buy anything from this website, even if I get my money back.

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3:07 am EST

AliExpress phone

Order #[protected]
Seller does not want to send item from 11.11 sale. Ask me to cancel order and reorder at higher price. This is false advertising. Item is in stock but still seller won't send. Other customers also complaining about this seller. I contacted customer service but they said they could not help. Isn't that what customer service is for? Why does AliExpress allow false advertising? Are you going to have the seller ship my order or should I avoid AliExpress in the future?

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6:18 pm EST
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AliExpress cnc 3018

Hi,

I' ve received the CNC machine and it isn't functioning properly.

I've contacted the seller and sent proof that it isn't working. The seller sent a controller card on October 15 and told me it would take 15-25 days. It has been more than 40 days and I haven't received anything from the seller. When I confronted the seller, he told me Canada Post had issues with their delivery service. Then, I sent 7 messages to the seller, where I asked for the status of the delivery and a partial refund( in order to buy the controller card somewhere else), and he isn't responding. I still receive mail and parcels regularly delivered by Canada Post.

You can find the seller's information below :

Order ID: [protected]
Order time & date: 17:04 Sep. 22 2018
Store name: China CNC Store

Thank you

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1:11 am EST
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AliExpress tv setup box

August 26, I bought 3 setop boxes from your merchant BoxTrip Electroniyx Store. I was asked to pay to merchant He Hui Min bank account directly the amount of RMB2118 bypassing Ali Express hence I do not have the order number. One of the sets was not working and was returned to the merchant twice. When the box was sent back to me, I can only use it for 2 days. The required passcode supposedly for one year expired.

I contacted the merchant many times via Ali Express Message Center and WhatsApp but she did not reply.

Please look at this case. I am now very scared to buy from Ali Express please assure me Ali Express is safe for online shopping.

I want a full refund or a passcode to have the setop box working for a year. The passcode is for Starcup setop box.

If this is not the appropriate complain site please let me have the correct complain site.

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6:05 am EST

AliExpress 2018 hot fashion luxury watches..., order id: [protected]

It's almost four months (since 6th of August, 2018) that I ordered for these items with order ID: [protected] and up till today, I haven't receive my order.

I av complained severally and up till now, nothing to show for it. When I complained last month, I was told my package has arrived my country customs since 3rd of October, 2018 (after two months of ordering) which I haven't receive up till date.

I have sent several messages/complains as regards this order thereafter which the seller YAZOLE store by name fail to respond to up till now.

As as today 27th of November, 2018, I still haven't receive my package which is taking too long and unbearable to me especially for the silence.

Please, refund my money back.

Thanks!

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2:38 am EST

AliExpress refund amount not received till today.

I have purchased one power bank having Order Number:[protected] on date 21 June 2018. the product did not received by me so i open dispute. after repeated contact with the company the seller informed me that Dispute Finished. but till date I did not get the refund amount after a long time of over 6 months. the seller states that refund amount returned on 21 August 2018. but till date I did not get the refund amount. the seller harassed me and also the company in getting my refund amount that is - US $ 11.39. so kindly help me to get the refund please.

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5:51 pm EST

AliExpress payments

Yesterday I ordered zhiyun smooth 4 gimbal from ali express in promotion costing 99$ and i put on discount code of the day that is "MONDAY" is was discount of 5$
Ali express showed me 94$ total payment as I expected...
As i am from pakistan i wanted to pay in rupees and it was like 12654 rupees = 94$ according to the last day rate of dollar..
But when i entered my card number it deducted 13049 Rs
I need to know why ?
This was my first order from ali express ...
i dont want any bad vibes ...
and return extra payed money

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9:07 am EST
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AliExpress nexus 5 phone, order number [protected]

Hi,
I bought a nexus 5 phone few months ago.
The phone came not working well, so I contact the seller that told me to ship it back for repair. After two months I got the phone back still not working well. I asked for a refund and my request for unapproved, and I got told to ship it back to repairing. I don't want to spend any more time or money for the shipping, and I want to get back my money, which I didn't get what I give it for.
Thanks,
Maor.

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5:30 am EST
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AliExpress cancelled order no. [protected]

Dear team

please note that I have ordered an HP spare part vide above order no through aliexpress.com. Initially the order was placed by Aliexpress with the seller but at a later date the seller was unable to deliver the item. I received an email on 16/10/2018 from AliExpress team that my money will be refunded due to the cancellation of the order but till now I have not received any amount in my account. In case if the transaction is already made then please provide me the details so that I can follow up with my bank.

regards

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1:06 am EST
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AliExpress refund

Dear Aliexpress,

I am request you to forward this matter to a Supervisor or Manager for further review and action please.

I have been a loyal customer of yours for many years, I have never encountered this much frustration in my life, can you please help me sort this out as soon as possible.

Regarding the order below (order id: [protected]):

I purchased these headlights for $467.95 AUD, and they are faulty, completely defective and cannot be used, a screenshot is attached.

I also paid $300AUD for mechanical labour to install, then uninstall, then install and uninstall again (4 times) as per the seller's instructions, out of which only $150 had receipt (attached), the other $150 I did NOT get a receipt because it was cash.

In my refund request, I asked for $300AUD to cover my labour, I was still trying to get the headlights to work, but unfortunately they cannot be used, I have taken the headlights to all of the mechanics in Melbourne, every mechanic is saying the headlights are FAULTY.

You have only refunded me $300AUD - this ONLY covers the labour cost of the installation, I had to pay more to get my original headlights installed back in because the LED ones were faulty.

I need you to help me Return the product back to the Seller and please provide me the full refund of additional $467.95 AUD as refund for the price I paid for this faulty product please, the $300AUD you refunded me was to cover the mechanic labour cost ONLY.

Please put yourself in my situation - think about it? If you bought headlights for $467 and another $300 for installation, you would want to get the total $767 refunded back right? This is basic consumer guarantee, otherwise you lost ALOT of money for nothing?

Please send this request to your Manager and call me if you need any additional information please, my mobile number is +[protected].

You can refund the $467.95 AUD back to my credit card, and I can send the headlights back to the Seller.

Thank you for your time.

Scott Wang
Email: scott.other.[protected]@gmail.com
Mobile: +[protected]

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7:00 am EST

AliExpress allianz warranty is cheating me...

TO whom it may concern,

I've bought a tablet on Aliexpress, and I received a broken device.

Order ID: [protected], Order time & date: 13:32 Jun. 25 2018

I have sent succesfully to the repair. The tablet came back from service was again broken from start.
Warranty information:

https://aristote.allianz-assistance.com/eclaim/aliexpress/ui/en/
Subscription number: [protected]
email: adam.[protected]@gmail.com

Event I want to submit to warranty, currently I have no possibility of making a new entry in service:
https://aristote.allianz-assistance.com/eclaim/aliexpress/ui/en/

Basically it got stuck in Allianz in message "The IMEI / Serial number entered is not correct or valid. Please make sure that you entered the 15 numeric digits of your device's IMEI or the 16 alpha numeric digits of your device's Serial number."

I cannot edit the form anyhow as it is read-only form.

Attaching a move link that shows up the problem of the system:
https://mega.nz/#!h84GBICS!VIZTViEb_h9iVZRolEOX6WJtngN1Vv2KFAUPOuKSRIQ

I wrote many, many, many (...) emails to [protected]@allianz.com, and [protected]@allianz.com but they are basically ignoring me. Their behaviour seems as definitely as an intentionall will of ignoring/cheating.
They answer with artifical politeness, but seem not understanding the issue at all. They keep me this situation for months!

Please help!

Adam.

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2:45 am EST

AliExpress product not as described

Order number: [protected]
Dat of incident: ± 2018-11-08
I ordered and T-shirt in a black color. But received this in a white color.

Then the company asked to send a photo as proof. I did this immediately. And then it became sil.

And then it became very quiet on the seller's side. I did not receive a response afterwards.

I do not want a refund but I want the black T-shirt I ordered.

Attached a photo of the "white" T-shirt and the chat with the seller.

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5:51 am EST

AliExpress xueqin bathroom bath shower ceramic thermostatic valve mixer faucet tap

Hi, I have ordered by AliExpress from this seller - XQ Sanitary Ware Store a "Xueqin Bath Shower Faucets Water Wall Mounted Thermostatic Valve Mixer Faucet Tap". But the seller is NOT correct. After payment 37.70$ and shipment 5.75$, the seller didn't send the order, but wanted to add another 7$ more for the shipment. BE CARREFUL WITH THIS STORE - XQ Sanitary Ware Store. THEY ARE NOT CORRECT SELLER.

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AliExpress Customer Reviews Overview

AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. The website has gained a lot of popularity over the years due to its vast selection of products, low prices, and reliable shipping options.

One of the most significant advantages of shopping on AliExpress is the vast selection of products available. The website offers everything from clothing and accessories to electronics and home goods. Additionally, the prices are often much lower than what you would find in traditional retail stores.

Another positive aspect of AliExpress is the reliable shipping options. The website offers a variety of shipping methods, including free shipping on many items. Additionally, the website has a buyer protection program that ensures that customers receive their orders on time and in good condition.

Many customers have also praised AliExpress for its excellent customer service. The website has a dedicated customer service team that is available to assist customers with any questions or concerns they may have.

Overall, AliExpress is a great option for anyone looking for a wide selection of products at competitive prices. With reliable shipping options and excellent customer service, it's no wonder that the website has become so popular among online shoppers.

AliExpress In-depth Review

Website Design and User Experience: The website design of AliExpress is clean and user-friendly, making it easy to navigate and find products. The search bar is prominently displayed, allowing users to quickly search for specific items. The layout is intuitive, with categories and filters to help narrow down search results. Overall, the website provides a seamless user experience.

Product Variety and Selection: AliExpress offers an extensive range of products across various categories. Whether you're looking for electronics, clothing, home decor, or beauty products, you'll find a wide selection to choose from. The platform also allows sellers from different countries, providing a diverse range of products to cater to different preferences and needs.

Pricing and Competitive Advantage: One of the biggest advantages of shopping on AliExpress is its competitive pricing. The platform offers products at significantly lower prices compared to traditional retail stores. Additionally, AliExpress frequently runs promotions and discounts, allowing users to save even more. This makes it an attractive option for budget-conscious shoppers.

Shipping and Delivery: AliExpress offers various shipping options, including free shipping on many items. While the shipping times can vary depending on the seller and location, the platform provides estimated delivery times for each product. It's important to note that international shipping may take longer, but AliExpress provides tracking information to keep users updated on their orders.

Customer Service and Support: AliExpress has a dedicated customer service team that is available 24/7 to assist users with any queries or concerns. They can be contacted through live chat, email, or phone. The platform also has a comprehensive help center with FAQs and guides to address common issues. Overall, the customer service is responsive and helpful.

Product Quality and Authenticity: While AliExpress offers a wide range of products, it's important to note that the quality and authenticity can vary. As a marketplace platform, AliExpress hosts multiple sellers, and the responsibility for product quality lies with the individual sellers. It's advisable to read product reviews and ratings before making a purchase to ensure a satisfactory experience.

Payment Options and Security: AliExpress offers a variety of secure payment options, including credit cards, debit cards, and PayPal. The platform uses encryption technology to protect users' personal and financial information, ensuring a safe and secure shopping experience. Users can also opt for buyer protection, which provides additional security against fraudulent sellers.

Return and Refund Policy: AliExpress has a buyer protection policy that allows users to request a refund or return if they are not satisfied with their purchase. The specific return and refund policies may vary depending on the seller, so it's important to review the seller's terms before making a purchase. AliExpress also provides a dispute resolution process to help resolve any issues that may arise.

Trustworthiness and Reputation: AliExpress has gained a reputation as a trusted online marketplace with millions of satisfied customers worldwide. The platform has implemented measures to ensure the authenticity and reliability of sellers, including user ratings and reviews. While there may be occasional instances of fraudulent sellers, AliExpress takes steps to address such issues and protect its users.

Overall Shopping Experience: Overall, shopping on AliExpress provides a convenient and affordable experience. The website design and user experience are intuitive, making it easy to find and purchase products. The wide variety of products, competitive pricing, and secure payment options add to the overall appeal. While there may be some variability in product quality, the customer service and buyer protection policies help address any concerns. AliExpress has established itself as a trustworthy platform, offering a positive shopping experience for users.

How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

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