AliExpress — order can no find (disappeared) after payment is done
On 16 of February 2018
I placed an order to aliexpress
3x tattu 14.8v 850mAh lipo battery
5x tattu 3.7v 220mAh lipo battery
Mini buzzer from one supplier
There are 2 store that carried this 2 type of battery. One of them is RC FPV Store, and I did not remember the other one.
I have paid through Alipay with my credit card 464178******8570 for USD 92.79 On same date 16 Feb 2018
I had followed my order and look for the tracking until 28 Feb 2018, and the order has not been shipped
On 3 March 2018, I could not enter to my aliexpress apps on my mobile. I have to reset my password, and finally I am able to enter aliexpress again.
But, I found out that I can not find my order anymore. Even my latest shopping cart seem gone. What it is show on it, is the old item that I was tried to buy long time ago. My credit card payment still in placed, I have to paid it already.
I have call ali-express customer service since then untill few day ago.I have talking to customer service without success. Promise to email me, but never did. I have to start again from beginning everytime I call back. They asked the same question all the time without result.
Here was the list of customer service that talked to me: Yesha, odelette, angela mae, beshy, collen, risa, jovert, quincess
I would greatly appreciated if you could help to solved this problem, please just cancel my order and refund the payment.
There are proved that I have paid with my credit card, but data of my order is vanished.
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