AliExpress

1. File a dispute directly with those marketplaces and also contact your bank or paypal to dispute the charge and give you your money back, investigate, etc. You will see your money faster this way, but youMUST open the dispute with the marketplace/seller first.

2. Email TRADESECURITY @ALIEXPRESS.COM AND [protected]@ALIEXPRESS.COM with your grieveance. More ammo in case the seller fights you on yoru claim.

3. File a complaint at https://www.econsumer.gov/en/FileAComplaint#crnt. This is the US Goverment site that takes fraud complaints. ALIExpress and Alibaba are HQ'D at 400 SOUTH EL CAMINO REAL, SUITE 400, SAN MATEO, CA 94402. (+[protected]. Fax: (+[protected] ...

4. File a complaint with your state's Attorney General's office.

Hello my name is Pall Ragnarsson. Sorry have to complain about one of your client.He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture which I took my self of one Christmas-light one from myself a red one and the other from your client pink-purple and a open disput down below.

The order No:
ID [protected]. 10m 100 Led Garden Lamps outdoor Lighting Black copper wire…….. X 5 pcs. $ 40.43.

Bpost international RG981255073be
Here is our open disput:
Message History
Show messages for current order only
Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Then I will continue our argument and forward it to AliExpress and led them decide
our case.
It make no sence to sell me a false goods.
Best regards,
Pall Ragnarsson
Me
18/01/10 07:21
Jasica Du
18/01/08 19:23
we will not pay for the shipping cost for twice, we already pay for one time, this is not make the sence
What is your adress?
And you pay for the mail delivery.
Best regards,
Pall Ragnarsson
Me
18/01/08 04:14
Jasica Du
18/01/07 18:47
ok， we will pay you back if we got the strings back.
I know that you did pay a string and post cost. But your product is not that you shown on your picture and once again the color is not red. So that is our mistake and a very bad business and actually dishonest business to advise pepople to buy a products by your advertise at Aliexpress.
So pay me my money back, immediatly!
I can send your Sting and Pink-Purple-Led back to you, at your epense.
Best regards,
Páll Ragnarsson
Me
18/01/07 07:40
Jasica Du
18/01/06 01:40
how about the goods that we sent? we pay for the string light and we pay for the shipping cost.
Hi again and again Jasica Du

Are you going to pay me back may money " Yes or No"
Best regards,
Pall Ragnarsson
Me
18/01/05 11:25
You are still trying to tell me that your color is red, but it is not.
You can not decide what is red because there is a national standard for red color. I am a lightinng designer so you can not tell me what is red color, I konw what is red. Your have a picture of your product at AliExpress wich show me a red color Christmas Led.
I send you a picture wich I took of your pink-purpule Led and another one wich is red Chrismas Led to show you the diffrent. And if you are selling for AliExpress then you have to have color wich is international. Now you have to tell me by yes or no about paying me back my money, so I can go any futher with this case.
Best regards,
Pall Ragnarsson
Me
18/01/03 05:11
Jasica Du
18/01/01 17:56
we did offer you red color, we always offer this as red color for the black wire

Message History
Show messages for current order only

Messages Translation: Disable English

About this order
Order number: [protected](Current order)

Hi again.
If you are not going to pay me back my money, I will complain to aliexpress and send them the pink-purple christmas led-light.
Best regards,
Pall Ragnarfsson
Me
[protected]:57
Jasica Du
17/12/30 06:20

sorry、 that's the red color for us

Hi again. This not red it is pink-purple. if you do not have red then you have to pay me back my money.
I have 10 pcs. of red chrismas-light in my garden and they are RED. So I can not use the pink-purple light.
Best regards,
Pall Ragnarsson
Me
17/12/30 05:57
Jasica Du
17/12/29 18:31

it is red color, not purple, we do not have purple color

I am furious angry I ordered RED 5 pcs. 10m 100 Led garden lamps outdoor Christmas decaoration and you send me Purpule led.
Now you pay me back my money or send me now 5pcs. red led.
best regards,
Pall Ragnarsson

hello,

My name is Angelo, from brazil.

I made a purchase of a product on 'jan/10/2017', but never received it. I talked to the seller several times, he said he would send me but not sent. After a few months he did not return to me, and when I ask something he does not answer me. I want my product or the money back.

-Store: EVA'S STORE
-store name: Eva's Market
-product: Flexível Studio Microphone Mic Vento Máscara Tela Pop Filtro -----
-Recuou Gooseneck Preto
-price: U$ 5, 50 (1 piece)
-Order Number: [protected]
-Tracking number: SY10859118682

I expect an answer,
regards,
angelo.

I ordered this little glove to help me remove excess cat hair, I paid $3 and single dollar for the delivery.
one day after a few weeks waiting, I get an email saying I received and signed for the package.
Because I know I did not, I contacted Ali express.
The nightmare begins here:
First they were arguing that I did get it as I signed for it, then they sent me to investigate myself, saying I need to prove that I did not get the package.
I called the post office, they never heard about this tracking number, the Ali express representatives were lost, they are so nice and useless (not their fault, just doing their jobs), they didn't know anything, until after a few days, one of them told me to check at DHL and I did, there I found it was not sent through the post office but by DHL Asia, this DHL branch were using a local company which is famous for never delivering to the clients, they were all over the news (they claim that it's Aliexpress fault in some way).
So I called this local delivery company asking for my package, they said it was lost and that they updated the tracking saying that and that I should dispute and Aliexpress will refund, I did exactly that, I had a proof that I never received the package.
So you think I got my money back? think again, I had to wait for over a month hearing all kind of excuses and today I finally got they news that my request for a refund was denied.
The amount of money here is not high, just $4, but think about it, the same will happen also for $200 and you are not protected like you are with paypal, there is no real client protection.
Moreover, the time I had to spend to handle this issue was not worth it.
Bottom line, Aiexpress thinks we are stupid but we are not, there are enough platforms to shop with and I am closing my AliExpress account! They took my money without giving the product and then called me a theif, they'll do it to you too!

I have been a huge customer of AliExpress for the past 6 years. I am even a diamond member because I spend so much on there. This week I tired to make purchases using the same credit cards I always used, and AliExpress rejected them. They won't even reply to emails or get back to me. Even the suppliers are confused at why my transactions failed. Very disappointing and bad of AliExpress to treat loyal customers this way. Does it mean I cannot purchase from there ever again?

I ordered product June 2017 which never arrived. Despite messaging the store they kept replying to wait and be patient and to not open a dispute. I was concerned about the time period lapsing and even told them about this but I believe they deliberately stalled me so I could not open a dispute. So I received no product or refund. Please see pictures attached

I'm disappointed in aliexpress On the 17 October 2017 I made an order, according to the description of the article the delivery time was between 7 to 15 days by dhl .
Unfortunately I had never received anything, I contacted dhl, they asked me to contact the post office what I did, they told me that the package is returned to the sender because it does not comply with their terms and conditions (no customs documents example the invoice) .
I contacted the seller asking him to send me another package, he answered me that he has not yet received the package .
So what will I do?
best regards.

I ordered a musicbox and it never received me. The box was sent by Silna Tang via Aliexpress. He or she promissed me to give me my money back, but I never hear from him or her again. I keep sending mails, but I don't get an answer. I only get commercial mails, but never an answer. Last time I heard anything was in october. I sent messages on november 13th, november 23th, december 11th en 12th, december 15th and today january 5th.
Hereby a piece of the messages:

Hello Silna Tang,

I have sent several messages and I asked to give me my money back. I didn't get any answer of you. I still want my money back as promised on aliexpress. Me
18/01/05 02:21

Can you please answer my question?Me
17/12/15 03:14

Full Refund
if you don't receive your order

You will get a full refund if your order does not arrive within the delivery time promised by the seller.

Me
17/12/12 02:22

I asked you two times to send me my money back and I still haven't got an answer from you. Can you please give me my money back? And please answer my message so I know you're still there.Me
17/12/11 01:07

I ordered a musicbox, but it seems this order will never reach me. I want to ask you to get me my money back.
Do you have my bankaccountnumber?Me
17/11/23 09:46

Silna Tang
17/11/23 03:32 Are You ready get some gifts for your friends, relatives On Christmas day, New Year, Birthday ? Come on ! Some Amazing gifts are waiting for you, Please enter this link :

https://www.aliexpress.com/store/sale-items/2405037.html?spm=2114.12010609.8148355.18.3c810bdeaVSt15&origin=n&SortType=orders_desc&promotionType=sale

I have connected to aliexpress before 1 month, I think that they give cheap things. so I bought a smartwatch having price $42.15, but after half an hour I cancelled my order and they said that my amount is credited to my account in 20 buisness days. After that I contacted many of times and on every chat they told me next date. Then after 2 months they give me a ARN numberand told that my amount is credited to my account and I have to contact to my bank and asked them about refund using ARN number. When I contact to my bank, they said that it is wrong ARN number. And now what can I do, I have lost my money.

I ordered a airbrush kit months ago, and it never showed up, so after a long story I was told I would be refunded, and now months later I still don't have the refund. When I go look it just says processing and again it's been months. And 65 use isn't pocket change. I want my money simple as that. On the attached images you will see the product I ordered, the dates I ordered it as well as the dates the refund started and never finished

Order number: [protected]
Aliexpress to steal. the seller prepared fraudulent videos for a product that I returned. They did not give me $ 77.
seller 16 usd. he wants. but aliexpress cut all my money. extremely unhappy and sorry. :(

I have order an IPhone, 2 jumpsuits for women, And one outfit for a man. I had them sent to my address that I was living at the time but in process of waiting for my packages we moved. Also I went to my local USPS. Office and the packages were not there. I have bought them and not receive them. I feel like I have been hijacked by AliExpress. And I need my refund.

Seller is: Ericxon Store

Product: Powerbank (url: https://tr.aliexpress.com/store/product/20000-mah-G-Bankas-Harici-Pil-h-zl-arj-ift-USB-LCD-Powerbank-Xiaomi-Tablet-PC/3209018_32836413276.html?spm=a2g10.12010617.0.0.5e44e9f1hLWyA7)

Problem: Seller necer replied my messages and products were not as described. Aliexpress management did nothing and released money to seller. The seller knows no language.

I bought a 2000 W Car Inverter DC 12 V to AC 220 V Power Inverter Charger (order [protected]). I opened the package once it was delivered and connected to the car, to see how it is operating. At that time I noticed that the product was not operating and there was no 220 V power output. Then I checked the product with different cars and also in a workshop, connected to an accumulater and measured the output with the device. It never worked.

Although I have bought several items from Aliexpress, this was my first experience with an item that didn't work. Therefore I raised a dispute asked for a refund and proposed return of the item. Aliexpress requested video evidence and I uploaded evidence video taken in the workshop the other day. I also replied the team with e-mail, attaching the video evidence of my problem.

Before the deadline for submitting the video evidence, Aliexpress told me that they will refund me 0 USD and asked me not to return the item. I was expecting at least a proposal for replacement. Of course I objected their decision and appealed it.

Aliexpress rejected my appeal claiming that "we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we reminded you to provide the detailed evidence to verify your claim in the mail."

From these I understand that AliExpress wants us to go to China with the defective item to prove our problem. Such an approach and procedures of Aliexpress is against to ethical commercial practices.

I had the worst experiences shopping on AliExpress.com/Alibaba.com. The first case was regarding an item that I purchased and the seller sent me the wrong product. I opened a dispute and requested to return the product for a full refund, but AliExpress offered me two options that did not make any sense.
The first option was to keep the item plus 1% of the item cost.
The second option was to ship the item at my own expense then they were going to return a partial of my payment which didn't make any sense.
They closed the case completely after 15 days leaving me with a product that I had no need for.

The Second experience was the fact that I purchased an item from a seller and I never received the package. I opened a case, but AliExpress never stepped in to help and I ended up losing all my money.

Although their websites do provide some items that are rare to find online, it isn't worth the risk of losing your hard earn money, because AliExpress/Alibaba are fraudulent themselves and support their own Chinese sellers. So to prevent any chaos, do yourself a favor by keeping away from these 2 scandalous websites.

Rating: 0 % with 1 votes
Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

Hello
My name is philo ubbu. I used a credit card of a family Joe ubbu as he gave me the card. Months later the seller collected the money from the card. He wasn't sure who did the ordering and told the bank about it. The bank contacted aliexpress and i think the money wasn't paid. I contacted the bank after the seller contacted me and the bank has refunded the money back to the seller because i had a chat with the seller. After that time I was able to make orders using aliexpress and using my bank card. Recently I tried to order chain for someone using his credit card(Joe ubbu) but in my account n it was declined. I used my card it was also declined saying due to activities in the account. Please I need this matter resolve
Because I need to make purchase, I had to use someone else account to order what I wanted.
Regards
Philo ubbu

To whom it may concern.

Can you please assist with order [protected], the following tracking number [protected] it does not exist according to my post office and they are unable to track the parcel. I bought sunglasses from the shop called MEYOU around July/August 2017 through Aliexpress. After receiving the email that the parcel has arrived in my country, I went to my nearest office to get the parcel, the post office tellers tried to track the parcel only to find out that the tracking number that Aliexpress/seller provided to me is incorrect. I tried so many times to explain to the seller what is happening. The seller keept on telling me that """hello dear order amount less than 5 dollors ，all choose China Post Ordinary Small Packet Plus，not register and abroad information hope you understand thank you""" Or to check my parcel to the nearest post office. Even if I have explained my tracking number issue to the seller. The I decided to ask customer care to intervene but still no assistance they keep telling me open disput yethe they already closed the order without me confirming or leave feedback. And now I need my refund back or they must resend the parcel with the correct tracking number coz I paid for the parcel. I need fair service since it is not my fault. I thinknow Aliexpress now they are having crook as sellers so please check before they do this to other customers coz it hurts and frustrating.

 

Order # [protected] from Jieyang Cutlery Store
THE WAY I WAS TREATED
To Kelly Kong,
You did not answer at all. This is outrageous.
Maybe the Aliexpress system doesn´t allow me to open a dispute, because time elapsed until it became clear your product is defective. So I will have to sue you and give a corresponding feedback about your company. Why would you want that, instead of taking the correct action.
To Kelly Kong,
You can consult with your boss, or your boss´boss, but please don´t delay your answer, it is a very simple request for a refund of payment for a defective product.
From Kelly Kong
as this problem I need check with my boss and then tell you.
To Kelly Kong,
I am 74 years old and for my whole life I have used stainless steel cutlery, and washed the cutlery exactly the same way, and lived far from the sea. I HAVE NEVER HAD this problem with other cutlery.
From Kelly Kong
how do you use this cutlery? if the cutlery touch the salty, or you live near the sea?
To Kelly Kong
The cutlery set you sent us IS NOT MANUFACTURED IN STAINLESS STEEL. As you can see in the attached photo, we have now this rust stains in almost all the pieces.
We are ready to resend it to you at your expense and have our payment returned.

i had placed a order of 6 products through aliexpress, the cart total was 720INR but as i had a aliexpress coupon i applied it and after discount the total amount deducted from my bank account was 500INR. The amount was deducted but as only 2 products out of the six were dispatched i contacted the sellers of the respective sellers but they told me they haven't received any confirmation from aliexpress about the payment on the products and because of which the sellers are not packing & dispatching the products.

I am noting down all the order id's down to which the amount is deducted but is not dispatched.
order ID: [protected]
order ID: [protected]
order ID: [protected]
order ID: [protected]

YOU CAN CONTACT ME ON THE FOLLOWING EMAIL ID FOR THE STATUS ON THIS ISSUE: [protected]@gmail.com

Expecting a quick and effective response on this issue

Regard's
Bhavya Poojari