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4.4 222 Reviews

OpticsPlanet Complaints Summary

5 Resolved
25 Unresolved
Our verdict: With OpticsPlanet's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:22 pm EDT
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OpticsPlanet Not sure about previous issues, one of my go to

I have heard that in the past, optics planet would take forever to ship. I have used them now for several builds, had to do a return so I feel like I have some experience with them and its been all positive. There customer service is exceedingly responsive and they any old issues about not shipping quick must be a past issue, I have never experienced it

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12:19 pm EDT
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OpticsPlanet Never had an issue

I'm not sure what everyone else's issue was but I've had no issues whatsoever with optics planet, I've bought all my accessories and things from them for years now and just realized they have this horrible review. Okay, somethings backordered and you don't want to wait? Cancel it, I just did that the other day. People are so whiny these days. This entire rifle is built from optics planet other than the bipod. All quick responsive and fast shipping.

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12:09 pm EST
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OpticsPlanet Returned American Defense Scope Mount

My name is John, I am new to doing business with Optics Planet. I recently purchased an American Defense Scope Mount. I received the wrong mount, lucky for me, Amy answered my call. She was so understanding and over the top helpful in processing my return. To be honest I was expecting resistance in getting a refund. Ms Amy, was a professional, super helpful and friendly. Her customer service was above reproach. I even asked for her extension for future business with Optics Planet. Thank you, Ms Amy!

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  1. Pros
    1. Wide product selection
    2. Competitive pricing
    3. Expert customer service
    4. Fast shipping options
    5. Informative product reviews
  1. Cons
    1. Limited International Shipping
    2. Higher Price Points on Some Items
    3. Inconsistent Customer Service Feedback
    4. Delayed Shipping During Peak Seasons
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OpticsPlanet Fast and fair

I ordered an expensive pair of binoculars from OP. They were sold at a substantial discount, and arrived quickly.
Although the binoculars I'd ordered were very good, after trying them, I decided I preferred another brand which OP didn't carry. I contacted OP, and quickly received a return authorization and a prefilled UPS address label. The return was successful, and OP issued a complete refund, 5 days sooner than I expected. (They had 10 business days to issue the refund, but did it within 5).
I can't think of any way this transaction could have been more perfect, or demonstrated more integrity. Will I buy from them again? In a heartbeat!

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OpticsPlanet Good range and reasonable shipping. Quality provider

I wanted a specific barrel and a slide parts kit for a Glock 19. They had both in stock. They said free shipping would take about a week, and that worked with the time it would take to get other parts. The order was handled the next day, I ordered in the evening, and they provided me DHL shipping advice. DHL took days to do anything with it, and when they did provide tracking information they said it would arrive 13 days after it was ordered. Well they aren't doing themselves any favors. I ordered on the 18th and it shipped on the 19th. I just saw that DHL uses the USPS for deliveries and they handed it to my local post office on the 25th. So it should arrive on the 26th which will be 7 days after it was shipped. Not bad. I've shopped with them before and I wouldn't hesitate to shop with them again.

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OpticsPlanet Best Service In The Industry

It's mind boggling to me how they get any bad reviews. I've placed literally dozens of orders with them in the last 3 years. I have also ordered from just about all their competitors over the last 3 years.
Their website is the EASIEST to navigate to find parts, and has the most complete product descriptions and pictures. Ordering is VERY easy and their processing is unrealistically fast. I actually just placed an order this morning and just received notification that it ALREADY shipped!

Returns are easy and fast. I've returned 3 items in the past 2 months. (Nothing due to Optics Planet. My error, an extra product ordered, and a product not what I expected because I didn't read the full description.

AND their prices can't be beat AND if you pay attention they offer discounts with many orders.

THANK YOU OPTICS PLANET!

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OpticsPlanet NO COMMUNICATION!

I purchased items on 4/22/21 and was told that one item would come in 5-7 weeks. I inquired by email starting on 6/8/21 since I can not call them. They have responded over and over that they can not get ahold of their warehouse. Copies of their responses:
6/8/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order! I apologize for the inconvenience
And delay. The AGM Global Vision PVS-14 Multi-Purpose Night Vision
Monocular, Mil-Spec, Gen 3, White Phosphor, with Manual Gain, Black,
11P***111 was not able to be shipped from our warehouse so this was
Drop shipped from our satellite warehouse. I have sent them over an email
Requesting an update and ETA. Once I receive a response, I will be able to
Follow back up via email. I appreciate your patience.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

6/15/21:
Greetings from OpticsPlanet.com!

Thank you for following up. I apologize for the inconvenience and delay. I
Have not yet received a response unfortunately. I have sent a follow up
Email requesting an update on this. If I do not receive a response, I will
Request my supervisor assist with getting a response or cancelling this
Order and trying to fill it elsewhere.

Once I do receive a response, I will be following back up with you via
Email.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

7/1/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order!

Unfortunately, we have not heard back from the warehouse. They are a bit
Delayed in getting orders out. I have reached out again to them to see if
They are able to give an answer on the status of the AGM Global Vision
PVS-14 Multi-Purpose Night Vision Monocular, Mil-Spec, Gen 3, White
Phosphor, with Manual Gain, Black, 11P***111.

Once I hear back from them, I will update you via email.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,

7/13/21
Greetings from OpticsPlanet.com!
Thank you for contacting us on your order!

I do apologize for the inconvenience, however the warehouse that the product
Is being shipped from has not responded back to any of our inquiries about
The order.

I have forwarded the issue to another source to see if we can get an answer
On the order for you and they should be responding back to us by the end of
The week at the latest.

Even if I do not hear back I will update you accordingly via email on the
Status.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards

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OpticsPlanet Will never buy a thing from this place again

Will never buy a thing from this place again . Had all the same issues as everyone else posting . I had to call my credit card company to dispute charges .

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Leonrybo
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Upon finding the color and size of shoes available on the site, I checked the status of the product on the page- "in stock"- prior to making my purchase. Signed into my account and purchased them, taking note of the estimated delivery- less than a week. Then I decided to see if the stock status had changed and it wasn't in stock any more- weeks before it would be in stock again. Logged out of my account, opened the site in incognito, and looked again- "in stock"? Weird. Got a SHIPPING STATUS email that took me to their page that showed my ORDER STATUS- order is being processed, payment received. That went on for a couple days and I messaged OP customer service to see what the real status was. I was assured that they're talking to the satellite warehouse that would have the item I ordered. Contacted them a couple days later and was met with confusion- the person I spoke with didn't log anything from our conversation and someone else started working it. Was assured they were going to reach out to the satellite warehouse and get back to me with a status within the afternoon...in short, "we'll let you know when it's shipped" was it. I responded that the status wasn't acceptable and began raising issues with the shown stock status prior to my order, how the stock status changed within minutes of ordering the product, the disparity in the shown stock status between seeing it under my login and as a guest, and the fact that they took payment for items listed as in stock when they couldn't confirm that the item was in stock in the first place- nothing was addressed. Ghosted. I heard from a neighbor that I got a package- turns out it was the shoes. Shipping label showed that OP actually ordered these shoes from another online retailer and had them shipped from that company to my home without consulting me- which should be a violation of their privacy policy as the other online retailer wouldn't be able to ship the product to me without knowing my mailing address.

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Kryptoxi
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if I could give this company less than one star I would. purchased a *** g17 barrel on sale for $120, checked out and paid in full $134 for shipping and tax etc. find out the barrel isn't even in stock and will be 2 weeks till it ships. receive notice a week and a half after paying in full from PayPal they charged me without my permission for another $23. this is utter garbage. I've purchased thousands of dollars of product from them over the years with some minor issues but nothing like this. no more. steer clear of this company

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Idolig
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I spend thousands with this company. I have learned to make sure items are in stock. My last purchase said in stock or I wouldnt have ordered it. Then the item was on back order for 8 days, then for 30 days then for 75 days then a ship date was emailed that date came and left and no part shipped and no new update.All these games screwed me for trusting their information. I could have bought the part elsewhere but what is 8 days, by the time they told me 75 days I couldnt find the part anywhere else. Optics Planet isnt above scamming their customers.

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Greentrom
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I placed an order with Optics Planet a year and a half of ago. They will not send my product. They said for a long time that it was out of stock and back ordered but after a year and a half everyone has started getting ammunition back in stock. I believe they dont want to send me my order because it is no longer The price that it used to be. Every time they give a date that they think it will be shipped they push it ahead and push it ahead. It was April 2021 that I placed my order. I am tired of waiting on it and they just keep putting me off because they dont want to send it. They are a terrible company to order anything from. It showed it was in stock at the time I ordered or I would have found it elsewhere.

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OpticsPlanet Was the only place that I was able to find the product I was looking for

Was the only place that I was able to find the product I was looking for. Price was better than all other stores (about 20% less). Took long to fill order and ship. Six days to travel what I can drive in three hours. Will shop again if I am not in a hurry.

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C. Irby
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Optics Planet sent me a broken vortex strike eagle 1-8ffp. They refused refund or exchange and told me to take it up else where. I WAS a 6 year customer spending THOUSANDS of dollars with them every year. Never again will I spend a *** with them and suggest others to find alternative sources for their goods. This website, company, scam operation, does NOT deserve your hard earned money.

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OnlineChronos
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Ordered a part *** re order it again for more and I have to repay shipping absolutely unbelievable should be Illegal

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Nautica
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Optics Planet delayed my order twice by two months without confirmation it would be available to ship. They claimed the company was out of stock. I found the item on its parent company's website and ordered the item for next day delivery. Optics Planet did not offer a like item in a higher grade. They only offered a different color I could not use. A very disappointing experience shopping with them. I do not recommend ordering from this company.

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OpticsPlanet I've ordered from this company 3 times

I've ordered from this company 3 times. My second order was for a range bag. It was to small for what I wanted it for so I did a return and ordered the larger bag (My third order). All orders showed *** in good condition. I received my refund. *** is good and fast for the most part. I would buy from this company again

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C. Brower
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Very bad Company. I have ordered from them several times, because they are the only place I can find certain items in stock. Repeatedly I've had orders shipped, and not only take weeks to come in, but also be in poor or used condition. The sent me a used trigger recently and I went to submit a review and they blocked my bad review because the product was from a vendor partner. I've heard countless of others having bad reviewed products blocked to keep certain items sales of being affected.

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Proia
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I have bought a number of items from this company that were fine and arrived in a timely mannewr, but not so on the latest attempt to purchase. I ordered a Pelican case that was listed as in stock on their website with two day shipping. When I got the order confirmation it showed a 45 day expected ship date. I called to verify this and was met with an attitude that that was what I should expect. Pelican confirmed they had them in stock. I have since ordered from another source, and they have already shipped. It will be here tomorrow.

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Sheloquo
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Sent me an open item used $2000 scope as new. The box is still sticky from the security tape they removed.

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Primend
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Bought a $500 red dot sight, took over a week to ship the in-stock item, they shipped it via the *** in what should have been a 3 day process (***, to ***). After the item tracked out of ***, *** it just stopped reporting tracking status. *** has a Missing Mail Item report on it, Optics Planet refuses to refund the money as their "policy" is to wait 15 business days (3 regular weeks +) after it stops showing movement in the shippers. So, ordered it, and the money was charged against my account 8 July, shipper showed item last movement 16 July, and here it is 6 AUG, no movement, no item and Optics Planet has twice refused to refund my money.

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OpticsPlanet I am giving 5 stars because customer support answered my emails within 24 hours and they are getting my orders shipped

I am giving 5 stars because customer support answered my emails within 24 hours and they are getting my orders shipped.

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Reamwork
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I placed an order (Order #***) that was shown on Optics Planet website as being "in-stock". Two years later, I'm still waiting on my purchase. Funny thing, I believe they've broken down my shipment into smaller units and are being sold at a higher price. In other words, MY order is being sold twice. I'd love to be wrong, but at this point it looks as though I'm correct.I'll never do business with this institution again.

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E. Lemon
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DO NOT DO BUSINESS WITH THIS COMPANY THE WAY THEY CONDUCT BUSINESS IS LIKE THEFT

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Rainbower
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Worst customer service around. *** on faulty products

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OpticsPlanet what i think, never had a problem with this company , they may be a little expensive but you get what u pay for

what i think, never had a problem with this company , they may be a little expensive but you get what u pay for. Like i say no problems WILL KEEP BUYING FROM THEM .!

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OpticsPlanet I wrote a previous review of the company and I want to remove it

I wrote a previous review of the company and I want to remove it. After contacting *** freight there is a surcharge because of the large size of the item. I was incorrect about the shipping cost and realize the cost was appropriate. Please remove my previous review. Thanks.

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OpticsPlanet I have been ordering from OP for about 10 years, and I have never had a single issue with them

I have been ordering from OP for about 10 years, and I have never had a single issue with them. *** even lost one of my orders for an expensive item and OP customer service was responsive and sent me a replacement order within 2 days. I have always ordered in-stock items and have never had an issue. I will continue to shop at OP, due to their excellent prices and quick shipping.

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OpticsPlanet I made my first purchase from this company last week, the order was processed and shipped within 24 hours, however

I made my first purchase from this company last week, the order was processed and shipped within 24 hours, however there was problem with the shipper, and for some reason no one can explain, the expected delivery date was changed to a date almost two weeks from now and it appeared the shipment was lost. After speaking to several customer service reps, the company shipped out a replacement with expedited shipping at no extra charge so it would still arrive by the time I needed it.Really in terms of service that's all anyone could ask for, and I would not hesitate to do business with them again if they have what I needed.

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OpticsPlanet A lot of people will come here to bash this company's services, but the reality is that they are in fact, quite like an

A lot of people will come here to bash this company's services, but the reality is that they are in fact, quite like an '***' marketplace of sorts for the outdoors-loving community.I personally did not feel keen to buy from them in the first place, and was probably even scared away from a lot of folks' complaints about their long wait-times for shipping items out, but after giving it a try on their 10% special days, I have to say that I was nothing but satisfied.Fast-forward several months, I have placed many orders with OpticsPlanet ranging all types of product categories, and they have never let me down. Phone service is reachable, despite what many say--they are just very busy and more people staffing the chat and email support lines, which are almost instantaneous in support.They may take some time to ship out items as they receive them, but they never mislead with items that are advertised as "in stock". A lot of people just don't care to look or click on 'Check Availability' of a product when they navigate to it, thinking it's "in stock" when in reality it could be on "extended backorder". A lot of companies take backorders without estimated timetables, so OpticsPlanet isn't as unconventional as either they say or people berate them to be. Just be patient, and you can score tremendous deals with a company that actually caters to the customer. I have saved tons of dollars on OpticsPlanet, seeing their prices to beat *** on many items. Their returned merchandise policy is also very generous, if not more so than ***, as *** will often make you pay for return shipping if the item was from China (which accounts for over 90% of their stock), or if it wasn't fulfilled by them/Prime-taggedeverything and anything returned within a generous month's worth of time on OpticsPlanet is 100% refunded.To any doubters in the crowd, I'd say definitely give OpticsPlanet a tryit's far from anything scamster-ridden or fraudulent in nature. And to the haters, I'd say grow a temple of patience or take your shopping to ***.

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OpticsPlanet OpticsPlanet Review: Frustrating Experience Ordering Bow Release Triggers

So, I was trying to order a couple of bow release triggers from OpticsPlanet, and I gotta say, the experience was not great. I mean, I was just trying to order some simple items, and I happened to be traveling back home from overseas when I placed the order. I used my Texas credit card and my home address in Texas, but for some reason, the folks at OpticsPlanet couldn't just process the order like a normal human being.

Instead, they put my order on hold and sent me an email asking all sorts of questions about the end user, the end use, and the final destination of the products. I mean, come on, guys, these are just bow release triggers, not some kind of top-secret government equipment. I don't know why they felt the need to hassle me like this.

Anyway, I answered their questions and waited for my order to be processed. But after a few days, I still hadn't received any updates, so I reached out to their customer service team. And let me tell you, that was a whole other nightmare. The person I spoke to was rude and unhelpful, and they couldn't give me any information about my order.

Long story short, I eventually got my order, but it was a frustrating and time-consuming process. I don't think I'll be ordering from OpticsPlanet again anytime soon.

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OpticsPlanet Optics Planet Review: Frustrating Experiences and Poor Communication

I gotta say, I don't think Optic Planet is the best place to buy your gear. I've been shopping with them for a few years now, and I've had some pretty bad experiences. Sometimes I get items that look like they've been used or returned by someone else, even though I paid for new stuff. It's frustrating, but I get that people make mistakes, you know? One time, they even sent me the wrong item in the right packaging. That was a real headache.

But the worst thing that's happened to me recently was when I was working overseas and saw that they had a low stock of something I needed. I ordered it in advance, but then they sent me an email asking a bunch of questions about export compliance. I answered them all, but then they sent the same email again. I replied again, but then they just cancelled my order without telling me. I own my own export business, so I know all about compliance rules and I answered their questions correctly. It was a real bummer because now that I'm back home, the item is out of stock and I can't get what I need.

To make matters worse, they then had the audacity to send me an email asking how satisfied I was with my recent order! It's clear that they don't have good communication within their own company, which just adds to the frustration. I'm done with Optics Planet for good, and I'm going to tell all my colleagues and customers to avoid them too.

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OpticsPlanet Disappointing Experience with OpticsPlanet: Issues with Store Credit and Discount

I recently had an experience with OpticsPlanet that left me feeling frustrated and disappointed. While I appreciate their easy exchange policy, I encountered some issues that were not resolved to my satisfaction.

I purchased a scope from OpticsPlanet, but soon realized that it didn't have enough power for my aging eyes. I decided to exchange it for a more powerful scope, but when the exchange was processed, I noticed that my store credit (OP Bucks) had been removed and not reapplied to the purchase of the replacement scope. This was frustrating, as I had used the credit on my first purchase and expected it to be applied to the exchange.

Additionally, the scope I ordered was advertised at a sale price of 10% off the retail price. However, when I received the replacement scope, I noticed that the discount had not been applied, which would have saved me almost $44. I contacted OpticsPlanet to address these issues, but despite their assurances that they had sent me a letter email, I never received any correspondence from them.

When I called OpticsPlanet to speak with someone about the issues, I was repeatedly disconnected after explaining my problem to the first person I spoke with, Shawnda. When I finally spoke with Kiana, she told me that the store credit and discount had been applied to the sale, but this did not show up on my account or bank statement. After reviewing their online records and my bank charges, it was clear that the discounts had not been given.

I was disappointed that OpticsPlanet did not work with me to resolve these issues. In the end, I felt that my only recourse was to return the exchanged scope. While I appreciate their easy exchange policy, I would have preferred a more satisfactory resolution to the issues I encountered.

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OpticsPlanet Disappointing Shipping Experience: My Review of OpticsPlanet.com

I recently made a purchase on OpticsPlanet.com and I have to say, I was a bit disappointed with my experience. While I was able to find what I was looking for and the prices were reasonable, the shipping process was a bit of a nightmare. Like many other reviewers have mentioned, there seems to be a problem with orders being shipped out in a timely manner and with items actually being in stock.

To make matters worse, I had paid for expedited shipping so that I could receive my order faster. However, when I checked the tracking information, I saw that they had used ground shipping instead. It was frustrating to think that I had paid extra for nothing. I can only imagine how much longer it would have taken if I had opted for the free shipping option.

Despite these issues, I do appreciate the fact that OpticsPlanet.com offers a wide variety of products at reasonable prices. I just wish that they would work on improving their shipping process so that customers can receive their orders in a timely and efficient manner. Overall, I would give OpticsPlanet.com a 2-star rating based on my experience.

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OpticsPlanet Customer Reviews Overview

OpticsPlanet is a leading online retailer of optics, tactical gear, and outdoor equipment. The website has received overwhelmingly positive reviews from customers who praise its extensive selection, competitive pricing, and exceptional customer service.

One of the standout features of OpticsPlanet is its vast inventory of products. Customers can choose from a wide range of optics, including binoculars, telescopes, and rifle scopes, as well as tactical gear such as flashlights, holsters, and body armor. The website also offers a variety of outdoor equipment, including camping gear, backpacks, and survival tools.

Customers consistently praise OpticsPlanet for its competitive pricing. Many reviewers note that the website offers some of the best prices on the market, often beating out competitors by a significant margin. Additionally, the website frequently offers discounts and promotions, making it an even more attractive option for budget-conscious shoppers.

Perhaps the most impressive aspect of OpticsPlanet is its exceptional customer service. The website has a team of knowledgeable and friendly customer service representatives who are available to assist customers with any questions or concerns. Many reviewers note that the customer service team goes above and beyond to ensure that customers are satisfied with their purchases.

Overall, OpticsPlanet is a top-rated online retailer that offers an extensive selection of optics, tactical gear, and outdoor equipment at competitive prices. With exceptional customer service and a commitment to customer satisfaction, it's no wonder that the website has received such positive reviews from customers.

OpticsPlanet In-depth Review

In Summary: OpticsPlanet is a comprehensive online retailer specializing in optics and related accessories. The website offers a user-friendly experience with a wide range of products, competitive pricing, and a strong commitment to customer service. While the site excels in variety and availability of niche products, some users may find room for improvement in shipping times and technical website performance. Overall, OpticsPlanet is a reliable source for both amateur and professional enthusiasts in the optics field.

Website Usability and Design: OpticsPlanet provides a clean and intuitive website design, making navigation straightforward for users. The layout is well-organized with clear categories and filtering options. Mobile responsiveness is adequate, ensuring a seamless shopping experience across various devices. The visual appeal of the site is professional, contributing to a positive user experience.

Product Range and Selection: The site boasts an impressive variety of brands and products, catering to a wide range of optics needs. From telescopes to rifle scopes, the availability of niche optics products is notable. Product categories are well-defined, and the filtering options help users easily narrow down their search to find the exact product they need.

Pricing and Value for Money: Prices on OpticsPlanet are competitive when compared to other retailers in the market. The site frequently offers discounts and promotions, providing additional value for money. Their price match policy is a reassuring feature for customers looking to get the best deal available.

Customer Service: OpticsPlanet is known for its responsive customer service, with multiple support channels including phone, email, and live chat. The staff demonstrates a high level of knowledge and expertise, which is beneficial when dealing with technical product inquiries. After-sales support and warranty claims are handled with attention to customer satisfaction.

Shipping and Delivery: Shipping options and costs are transparently displayed, with various choices available to suit different customer needs. Packaging quality is generally good, protecting items during transit. However, delivery timeframes can sometimes be longer than expected, which is a noted area for potential improvement.

Return and Exchange Policy: The returns process at OpticsPlanet is straightforward, with clear instructions provided to customers. Refunds are processed in a timely manner, although the conditions and potential restocking fees should be noted by customers to avoid surprises.

Product Quality and Authenticity: OpticsPlanet guarantees the authenticity of the brands it carries, which is crucial in the optics market. The durability and performance of products are typically in line with manufacturer standards, and customer reviews and ratings on the site offer additional insights into product quality.

Expert and User Reviews: The website features both professional opinions and customer testimonials, providing a well-rounded view of products. Review authenticity and verification processes are in place to ensure that potential buyers are reading genuine feedback.

Payment Options and Security: A variety of payment methods are accepted, catering to different customer preferences. Security measures for transactions are robust, protecting customer information. Financing and payment plans are also available for those who require them.

Community Engagement and Resources: OpticsPlanet has a community-focused approach, with forums and discussion boards that encourage user interaction. Educational content and buying guides are valuable resources for both novices and experts. The company also participates in events and community outreach, fostering a sense of community among optics enthusiasts.

Environmental and Social Responsibility: While specific details on sustainability practices and ethical sourcing are not prominently featured, any corporate social responsibility initiatives undertaken by OpticsPlanet would contribute positively to their brand image and customer perception.

Loyalty Programs and Customer Incentives: The site offers a rewards program which incentivizes repeat customers with exclusive member benefits. Referral programs are also in place, encouraging satisfied customers to spread the word about their positive experiences.

Website Performance and Technical Aspects: Site speed and load times are generally acceptable, though some users may experience occasional technical glitches. The company is advised to regularly monitor and address any bug reports. Cross-browser compatibility ensures that the website functions well across different web browsers.

Legal and Compliance: OpticsPlanet appears to comply with industry regulations, maintaining a privacy policy that upholds data protection standards. Intellectual property rights are respected, ensuring that all products and content are sourced and used appropriately.

Overall Experience and Satisfaction: The overall experience with OpticsPlanet is positive, with the company enjoying a good reputation for trustworthiness in the optics market. While there are some cons, such as variable shipping times, the pros like product selection and customer service quality outweigh them. Recommendations for OpticsPlanet are generally favorable, with the suggestion that potential buyers review user feedback and policies to ensure their specific needs will be met.

How to file a complaint about OpticsPlanet?

Here is a guide on how to file a complaint against OpticsPlanet on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with OpticsPlanet in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with OpticsPlanet. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against OpticsPlanet.

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Contact OpticsPlanet customer service

Phone numbers

1 800 504 5897 +1 800-504-5897 More phone numbers

Website

www.opticsplanet.com

Most discussed OpticsPlanet complaints

Not shipped items
2
(opinions to this review)

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