AliExpress

Order number:
[protected]

Shop name:
YiWu Cal Apparel Trade Co., Ltd

Receiver address:
PO Box 208Ormeau, Gold Coast, Queensland, Australia Anita Demchenko [protected]

Tracking number:
[protected]

Logistics company:
SF Express

Shipment time:
2018-06-11 19:19:34

I have not received my goods. To start with, when I purchased my items, I paid for E-Packet so I can have the goods delivered to me within 11-20 days as I need to complete my customer orders. I needed the goods asap. I get an message online that the goods will be sent for SF Express. I replied back advising I was not happy as I paid and requested specifically for E-Packet. I have sent sent messages to Chen Lucy on the 25th June 2018 and 3rd July 2018 chasing where my goods are as other items I purchased that day from other suppliers and via e-packet were all received ages ago, but still I have not received any communications. I have also tried to communicate via whatsapp, skype and email to the details on their shop page via Aliexpress ie:
Contact Name:Summer Skype:Xiong.Summer Whatsapp:+86-[protected]

Email:[protected]@aliyun.com

but again, no reply.

I have contacted SF Express on a few occasions and still they are refusing to advise where my goods are saying they dont have it. I just want my goods asap. I also appreciate this supplier communicating with its customers. This is not the first time they have failed to communicate.

I dont want a refund as I need the goods asap to fill orders. I want my goods sent asap, via overnight to me as I am losing business to actions not of my own but from one of your stores.

I look forward to hearing from you soon.

Regards

Anita Demchenko
[protected]
[protected]@hotmail.com
PO Box 208, Ormeau Qld 4208 (Australia)

I ordered products from many different aliexpress stores on 6/25 and went to pay for all of them on their app. I received a message that there was an error and to try again, so I did. I received the same message. I then went to the individual stores and paid. I just looked at my credit card statement and all the orders have been duplicated and some have been tripled. If you look you can see that they are all the exact orders with the same quantities either twice or 3 times but with a few minutes different. Its not physically possible for me to have gone through the thousands of items in each store and added the exact same ones that quickly. If I wanted that many products I would have ordered 9 of something not 3, 3 different times. There was a glitch in the app. I have gone to customer service but they said I need to reach out to the stores indivdually which I have with no recourse.

I waste a lot of time because your website doesn't let me copy/paste anything. I can't even copy my own old messages and I have to rewrite them.

I understand you don't want people to copy but surely not things that are important. If I am on a chat with your customer service I need to be able to copy order number for them. Twice I have lost my chat while writing order numbers.

You have far to many categories but you don't have one for AliExpress or the AliExpress website.

Please consider your customers. It doesn't make sense to make it harder for them.

Date of Incident: 23/05/2018
Order ID: [protected]

My order was never delivered, as apparently it did not make it through customs in China. I then opened a dispute in order to get my money back. I requested a refund and it was marked as 'Refund Processing' on the 23/05/2018. It is still pending completion, and nothing has been refunded to the designated account.

I ordered Senza Fretta 2018 New Women Summer Non-slip Platform Shoes Wedges High Heel Woman Outdoor Beach Slippers Sandals sapato feminino Before 2 months from aliexpress shopping app. But I haven't received my products. Then I requested for refund of money but they don't refund my money and seller made false promise for refund But I haven't received my products and I crossed 3 months now. As well as no result.
I message them and said will refund you but now crossed month but no refund
And suddenly they block my account because of that I can't even open the dispute for refund my money... They said open disput return n refund but ali result on seller favor. Contacted to suport but no result they froze my money.

Hi i have booked two watches on 16-6-2018.
But there is no update about my order till now. It is now more than a week.
i am mentioning details following:
Order no 1:
Order ID: 92542340828197
Dispatch ID: RG950898285CN

Order no 2:
Order ID: 92412087918197
Dispatch ID: RG950898210CN

Please update me about my orders thanks. I am waiting for your reply.
My email address is: naveed.[protected]@gmail.com
Cell no: +[protected]

Hello I have sent you a message regarding the wireless remote controll but I havent had an answer from you.
This is the message below.

About this order

Order number: 90221674206113 (Current order)

Hello,
Regarding the remote control unit I have purchased and received on the 29th of March,
I regred to say that I have used it three times less than 5 minutes all together. for my winch anchor, on my boat, for the first time last week and the transmitter doesnt seem to work even though the red light shows that it is in operation. I also used the secont controll but didnt work either.
I hope to hear from you soon.
Regards Mario.

Me
18/05/31 13:35

I hope to hear from you this time as I bought a devise from you to use it on my boat and now I have a broken remote controll that doesnt work.

I ordered earrings from a shop named Orsa. Order #91257127236728. I did not receive the earrings. The tracking said the package was delivered. It was not delivered to me. I opened a dispute and was told to go to the Post Office that the package was probably there. I went there and they did not have the package. I went to my account on Ali and the dispute was closed, not in my favor. I feel like I wasnt given enough time. I do not have a car and the post office is not close by. I am 61 and can't walk that far. I got a ride as soon as I could. In my dispute I said I was willing to take a refund or send me the earrings. It took me a while to save for them. I love them and I really want them. I looked for them everyday. I am very sad that I wasn't treated fairly. I always buy from Ali every month. I pray that you can send me my earrings. The shop Its a didn't seem very concerned that I didn't get my earrings. They just told me to remove the dispute. Please reconsider your dicision
in my favor. Thank you in advance for your sincere consideration in this matter. Selina Monteiro [protected]@gmail.com

I order smartband from aliepxress on may 15 2018 I received product on 27 may 2018, I received manufacturing defective product, I apply for a refund process with the picture they reject my application, so once again appeal for it they rejected again and said no evidance for prove my side, so I taken video and chat with the representatives and send the videos the representatives they told me they have note it down on their system. But after that also I won't get any result.in the meantime I contact seller he also not give proper response to me. I chat with more than 10 representatives of aliepxpress but I won't get money back. One representative apply for a refund on 5th june and say wait for 10 working days, I did that and ask today 19 the june the other representative told me the refund process is taken on 13 the june only so you need to wait for 10 working days upto 27th june. Please take the action aginst aliexpress to solve this issue as soon as possible. Here I give the link for video evidence what I submit to aliecpress represntative.

https://drive.google.com/open?id=1tpQE_RrSJae701ljLFka8OD9yIcrlsYF

https://drive.google.com/open?id=1OXq3-1dZLavOZM8LsAnlJVaWDlnGb02a

I paid for ten items I didn't receive any of my orders and I requested refund and I provided a proof of return feom post office though they banned my account i cant even do an disputes and i cant contact them they are not receiving and emails on their official email i need someone to contact i needmy money back its the worst website they take your money and. Plays you

I've placed the order on January 18/2018.. according to tracking number the item arrived on March but I didn't got the item. It never got to my house. I've contacted the supplier and he asked me to wait a few more days. Package wasn't delivered. I've contacted him again and he proposed the refund or the resend the item. I told him to resend the item on April the 28 but the item never came and the supplier stoped answering my messages. Please take some action on this subject.

I order an item from this store on december 2017. Waited for the item didn't arrive. Inform seller she resend the item with another tracking number. Item also didn't arrive.
Contacted customer service was ask to deal direct with seller, then what is the purpose of having customer service.
Below is the conversation message.
Thank you for your order. I'm glad to tell you the item you ordered has shipped out already. We have shipped out your order by YANWEN_JYT. The tracking number is 06971835246. Please wait for your parcel patiently.
If you have any further questions, please feel free to contact us.

And if you don't satiesfied with the item once you recieve the parcel, please also contact with us firstly. Please don't left us a negative feedback directly, it can't solve any problem. Please contact with us and we'll try our best to solve problem for you, thank you!
Best Regards.
This is a letter from Lephee Store after-sale service center.
your parcel is now is on the way to you.
if you find any problem after receive it, pls DO NOT open dispute or give us low feedback directly.
pls contact us by mail or trade manager, we have professional 24 hours after-sale service standby to help you,
what we care is to offer you a happy experience in our lephee store.
thanks, wish you a nice day

Seller name: shannon young

Hi there, I purchased 110 pieces Aluminium jar from a Seller store name
"packing world -cosmetic and medicine packing", they sent the wrong one not same as previous order and We can't return and exchange products, They said "in the future, we always supplying the right one" So' We think that this seller, is not responsible, (Please see detail in the picture attached file)
Could you help me in this matter ?

My order : https://th.aliexpress.com/item/120G-aluminum-cream-jar-cosmetic-container-eyeshadow-container-power-container-mask-jar-Cosmetic-Jar-Cosmetic-Packaging/942440625.html

Price : US $95.26 / 110 Pieces

Seller Store : packing world -cosmetic and medicine packing
Seller Name : tracy Liu

Best regards.

Aliexpress advertised this armband as "genuine leather"...that appears to be a very liberal interpretation of the word genuine - have a look at what i found when i shortened the armband AliExpress #nodescriptioncanbetoofalseAliexpress #Alixpressstoobigtocare #Aliexpressfulldisclosure #nameandshamealiexpress https://www.facebook.com/neschast.ast.7 .

I ordered over 100 NFL Rings From AliExpress in 2017 and 2018 that I was Collecting to sell on the Internet and at Flea Markets when the weather warmed up. On January 12 of 2018 I had Six Agents from The North Carolina Department of The Secretary Of State Confiscate 113 Remaining Rings that I had Left. They also Confiscated17 Necklaces. I talked to My Bank (BOA) and they said to talk to you about a Refund since the Rings contained Counterfeit Trademarks, even though the Rings were Confiscated. The Agents said it was a Felony to Sell, Buy, or Own the Rings. Since I had no idea that it was illegal to Buy the Rings there were no Charges filed as long as the Rings were turned over to them. My Bank said if I Got no Results then to Call them back and they would turn it over to their Fraud Department and let them Handle it. If necessary they would Contact the NC Dept. of The Secretary of State. I Done a Rough Estimate of the total worth of the Rings and it came up to around $600.00, that includes the Necklaces. I figured my amount was actually less than the actual Amount Owed. If I need to I can Go into a Detailed Count which will show a Larger Amount. I am Also sending a copy Of the Voluntary Surrender Letter With a Card with the Name of the Head Agents Name and a Count of the Items Confiscated. I am Disabled and been sick is the Reason I have been so late getting this to you. It doesn't matter how long it has taken because the fact is the product is Counterfeit and being sold by you, as a matter of Fact they are still being sold by you, which I don't care as long as I get My Money Back. My Bank called me and said I need to get this Resolved as soon as Possible, if not they would go ahead and turn it over to their Fraud Dept., so I need an Answer ASAP. Thanks

Dear sir, madame,

I would like to complain about "Shop3204084 store"

http://s.aliexpress.com/7jArEBzE?fromSns=Copy to Clipboard

My name on Aliexpress is;
Fatima Yahya
[protected]@gmail.com

I ordered a swim wear, and later i cancelled it before she did any shipping or what so ever. My reason was that My little sister already found another swim wear. Later on she didnt reply back to my message, and proceeded to ship it, while i clearly cancelled it! Please see the pichures, and see the hours of when it happened. I would like to have my money back! This has never happened to me before, and i found this ridiculous! After she shipped it, she totally ignored me.

I ordered a hoverboard from china and 3 weeks after i received my order the board will not charge . this is a problem for me because i paid a lot of money and was excited to get my order and have a ride of the board . I received my order on the 4th of June and when i unboxed my order I Turned it on and went ok but when i put the board on charge the green battery light would not flash and the red light on the charging port was green indicating it to not charge . I am requesting repair or another hoverboard
of refund. I have ordered a hoverboard from alibaba before and had no problems.

I have booked order for smart watch in 1st week of may 2018 and it shows me will delivered by 23 May 2018 and latter it shows delivered successfully on 18-5-2018, have contact customer service and they asked for wait, I have conct with them again afet some day they asked me for wait, againe after some days I contact with CS then they asked me or open dispute, I did that as well but they close the dispute with out any refund, ...

On 03.02.2018 we received three amplifiers (see the full title above) (order number is 89187064820103). Unfortunately we confirmed the order and left poistive feedback before we discovered the damage.

All three amplifiers arrived with some damage on its front panel or the body surface - visible and touchable defects (scrathces, dints, blurred paint etc).

We asked for small discount and the seller promised to give us a discount of 5$, but in reality, whne we made another order, we didn't receive any discount and had to cancel our order.

https://youtu.be/so6vV4d2d28

2 orders :1 cellular charger order [protected] and 1 can opener : order
[protected]
Both products does not work, aliexpress refuse the return and the refund
Must be the new way to make money
The seller send you defective product value 0$ you pay full price and have to keep the garbage, and the seller and aliexpress keep your good money.
Nice way to make profit
Its doe not happen with amazon or e bay lets spreed to all potential buyer not to buy from aliexpress