AliExpress
reviews and complaints

Order #:[protected].

7 size waterproof outdoor patio garden furniture rain snow chair covers for table & chair housse de chaise #xtt

After I made full payment including shipping, seller refused to ship item unless give him more additional money. Seller says he will not ship item although I already pay. (see attachment picture for conversation transcript) when I tried to cancel order several times he rejected my request several times. I paid for the item 4 weeks ago and seller has not given me my refund or shipped item. I want to cancel order right now for a full refund and I want reason for cancelation to day seller raised price

I have ordered a Portable Video Player 8GB Slim MP4 Music Player With 4.3 LCD Screen FM Radio Video Movie Cheapest Mp4 Player, with order number "[protected]" date of order 02/06/2018 but I have not received it yet, here in Albania.
It have passed 60 days from the date I have paid and the order have not arrived yet.
After tracking the order I find out that it was to be delivered here in Albania by Turkey Post. with tracking number RH085517861TR. I asked the Turky Post why this has not been shipped and they answered me that this "Item is pre-advised" that means the carrier was notified that the parcel is about to be there for shipping but it's not actually with the carrier yet. They said to me to contact aliexpress to explain me what have happened. I have sent so many e-mails to the supplyer TSAI Technology Co., Ltd. to inform me where the problem is, but I have not received any answer yet

Hello
I ordered this http://prntscr.com/kccoqx
and got this http://prntscr.com/kccoug
The reply from seller is :

Dear friend, Pls share that video on Ali Express complaint portal. It is important for us to confirm the problem and give you best reply. Wait you replying. Sorry for the inconvenience, If you have send it, pls leave a message for us, Best wish.

I don't undestand why do I need to waste my time if the problem is clear?

Hi I bought a wig on the 7th of June, hoping for it to come 12-20 days as said. It's been weeks and I'm still waiting for an email but I haven't received nothing. I'm very upset as I was very excited to receive the product, the product is a platinum blonde wig. I do want my product and if I will not be given it Im expecting my money back thank you. And I was told that aliexpress was not a scam and it was a safe company but I guess that isn't true. I expect a response back immediately thank you. Also please text me on [protected], do not call as I will not pick up. Thank you

date- 18/07/2018
Order Number:[protected]
Company: Virgo hair

I am writing this and I am extremely angry firstly I already made an official complaint and was told I would receive a solution within 15 days and I did not. I ordered hair from virgo hair company initially in mark for my 21st birthday, it was a frontal and four bundles. till now the bundles are fine it is the frontal I have had major problems with. After a month I washed my wig as had been doing and the frontal decided to matte silly after just touching water and it became untangle-able. I complained and received a new frontal but this doesn't change the fact that I paid 75 pounds for my first wig to be made and then had to pay 65 pounds again for the frontal to be replaced. this frontal initially behaved better and I was pleased thinking the same thing couldn't possible happen again. Then 3 months later the same thing happened again, I contacted the company and they told me to wash it, i am someone experienced with hair so I know how to look after it and that wasn't the solution, the whole wig us ruined again and all I demand is a refund because the definitely deceive customers by sending good frontals to you tubers and I know sooooo many people that have actually complained of their frontals doing this so they are scamming us ad this couldn't possible be human hair. Also I made complaint on a chat with your agents and. have received no feedback. I provided picture evidence and everything.

hi
i have ordered this lcd from Vincent Liang from a shop called E&D Worldwide Trading Ltd.
i replaced the old lcd with this a lcd that i bought from your website aliexpress
the lcd didnt work ...i send to the seller ...at the begging he contact me and then he stopped ...without solving the problem and without sending me an answer ...
i have bought so many times from aliexpres but i never faced like this seller
please solve the problem ...and you should know how this seller treats his customers

Finished
Order Total：34.32
Shipping：AliExpress Standard Shipping
Tracking Number：LP00101806943512
Contact Name：Daud alyan
Address：Biet Safafa 4 p.o.box 94346 null Israel/Jerusalem/biet safafa Jerusalem 95820 IL
More Detail

About this order

Order number: [protected]

I placed my order two months ago and still haven't received it and now I'm frustrated with the brand and would love my money back Don't order on AliExpress.com they will scam you. Most definitely I complained on the live chat & Eva the chat girl was rude and sarcastic as if she didn't want to work [censored] AliExpress and you hoes better send my [censored] .
#ThatBitxh

[protected] ordernr. I placed an order on the 5th of july, for delivery 20-37 days. the parcel was only sended 14 days after the order has been placed an is by now after another 10 days still with EMS in china. So although the delivery was suppose to happen any day now the parcel has not even left the country I ordered it from. EMS IS PATHETIC as for aliexpress it is basically impossible to get hold of someone to actually help you. All you get is machines with useless answers and on the message board a company that hardly understands english. i will make sure on social media that everyone I know is warned to stay away from aliexpress as the company and the couriers it uses is not delivering on their promisses

My name yamen i paid tv box(200$) from ali express company call top media store 10/05/2018 as i used to pay from this web for long time many people suddenly told me don't try this web because became worst and worst but i don't believe that... The seller he gave me fake track after that right track and i wait over 2 month and after that i went with seller to open dispute with aliexpress i gave all evdience and ali express not accept to gave me the money back and told me to contact the cusmos and post office and my post office ask me to get aprove from them if send the tv box but no answer and i need my money back
my track number : brg199810201000935102
my name :yamen samy
my email :[protected]@hotmail.Com
i send my evidence from postoffice

when I order product on NO CHARGE from aliexpress, the product is ship fast until it reaches south Africa postal service. it can take up to 3 months to get to me when using the south African postal service an one it get here I still need to pay 1.5USD even though it was free delivery. is there a alternative way to ship to avoid the SA postal service. I think you will triple your sales if you can avoid the south African postal service, maybe have local ali Express collecting points in south Africa.

order [protected] / Tracking number LX476827971NL

Although the track/trace information shows that the shipment has been delivered at my address, it never was actally delivered at my address. PostNL can't tell me where the shipment is as the person who actually received the package did not have to sign for it.

And since a signature isn't needed on receival, also PostNL won't create official documents for me, simply because they don't know where the shipment is.

I've contacted the seller multiple times, but to me it seems that this person doesn't understand the English language as he kept on asking me for offical documents from PostNL. I've explained at least 4 times that they won't create those documents as they don't know where they delivered this shipment. All they know is what their app says, but really that is not the truth, as I never received it.

So, since there was no progress with the seller, I opened a dispute, but that seems to be a fart, it STINKS and ... well that's all it just STINKS a lot!

Where is the buyers protection that you are advertising with?

AliExpress just blames me fir the fact that the shipment is lost. BUT THEY ARE THE ROOTCAUSE of this as they send out shipments for which the receiver doesn't have to sign ...

So all that Mr. or Mrs. post(wo)man has to do is: say they delivered the shipment and in the evening the can try to sel it on Ebay ... I'm not saying they do this, but AliExpress gives them a big oppertunity to do so!

So, who is going to deliver me the shipment for which I paid?

I ordered two things in last may .I did not get my item until this time.Order ID: [protected] and Order ID: [protected].I'm in Ajman now. I ordered one mobile cover and pouches. Two months ago I had ordered. Requests to be sent as soon as possible. I do not know if there is any other procedure. Please inform me if it exists. If you want any further details, send it in the next mail.

Hello, I have ordered three scarfs with this company. I still haven't received them after waiting a long time. I have contacted the seller and he keeps telling me that the package is at the postoffice. I have been there but the postoffice doesn't have the package. Therefore I want my money back. The seller keeps telling me I have to be patient and that I have to go the post office. But I have been there numerous times and they don't have the package.
I filed a disputed but that hasn't solved the problem. I got the message the dispute has been settled, btut that is NOT the case at all.
Therefore I am now filing an official complaint.

15.6 Inch Laptop Anti-theft Men Backpack With USB Charging Headphone Interface Port Lock Business Waterproof Gray Drop Shipping?The seller has said it is 15.6 inch but the actual size is 12. I got to know after I ordered it.

After I ordered it the order got closed and they said they will give me refund and now it has been more than 15 days for a $18 refund.

Заказ №: [protected]
Время заказа: 13:42 Jun. 29 2018
В указанное время был произведен заказ, произошло списание денежных средств с моей карты. примерно в течении часа я отменил заказ, продавец не успел отправить заказ. На данный момент с момента отмены заказа прошло 22 дня, но денежные средства так и не поступили на мой счет обратно. Продавец утверждает, что он вернул денежные средства сразу после отмены заказа. Так же он посоветовал обратится к вам для решения данной проблемы ( показано на скриншоте разговора ). Прошу возврата моих денежных средств.

I have ordered and paid US$ 3.69 for a battery at this seller but my order never came to my address, before the time is up I already contacted the seller but he asked me to wait, and not opening "dispute", later it seems that he is buying the time. My order ID is: [protected]. Order time: 2018 02 23 at 16:33. My order is: Original ABV Brand bateria BL5C BL-5C. The battery for mobile phone never came to me. I asked the seller to return my money to my credit card (the way I pay him) but he didn't answer me. Seller name is Lei Shen.

Regards
Hanifah S

Hi,

I didn't get my ordered product.

Order time & date: 04:54 Feb. 13 2018
Order number: [protected]

Product: https://www.aliexpress.com/item/Torntisc-Smart-band-P1-PLUS-Color-display-Fitness-Bracelet-Heart-rate-tracker-Blood-Pressure-Monitor-Wristband/32840353467.html?spm=a2g0s.9042311.0.0.3da24c4dzBWNSH

This was the tracking number RB478492768SG.

I have contacted delivering service from my country and they answer me this:
"Due to the incomplete address of the recipient, the item was dispatched from the authorized customs post office in Novi Sad, ordered by the Customs House Novi Sad, in order to return the sender. According to the information we have available, the address of the consignee didn't have surname of the recipient."

Than I contact seller and he told me that he will send me back when he receive product back.

It's been more than 5 months since I ordered product.
How I can be sure that he didn't receive product yet?
Is there any mechanism that you can check that?

Best regards,
Nenad Poznanovic

I ordered several products from aliexpress. But I was not informed that there is 50% custom tax for my order. I didn't receive my products and they are returned. I have showed the customer survice of Aliexpress the proof that the ordered products are returned. Aliexpress promised me to refund for the order. Unfortunatetly, I didn't received any positve feedback from them. And I have waited for around 3 months.

As written above I changed my order almost 7 weeks now with no refund. Seller gave me 15 working days that was from 18th of June, when I spoke to her again on the 11th of July she gave me another 15working days and when I challenged her she then referred me to aliexpress. I'll my money refunded as soon a possible i've been very patient.
Mary Adadiaha

A problem arrised for Order number: [protected]
Before buying this watch I specifically asked for availabitity of Dutch language.
The seller confimed that it has Dutch language. I bought the watch. Upon arrival it became clear there was no Dutch language and I asked the seller for a solution. Also I opened a dispute.
In the dispute I uploaded the necessary evidence . The seller promised to refund the watch and the return shipping because they made the mistake. That is also in the evidence.
I send back the watch on april 18 and the seller got it on May 3.
The seller does not make the refund. I asked for it in several messages and in the end they do not respond on my messages at all.
I asked for help from the chat team. They promised time and time again to solve the problem but up to now nothing happens.
So now I ask you for help to get my money back
In the dispute is all the evidence that I am in my right.
If you need further proof I can Mail it to you.
I hope you can help me
J. van Hak, Netherlands
J.[protected]@gmail.com