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AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Product Damaged during Shipping But Logistic Provider Did Not Accept Responsibility was posted on Sep 15, 2021. The latest complaint Seller hitbox official store on aliexpress has malicious behavior was resolved on Nov 24, 2020. AliExpress has an average consumer rating of 1 stars from 1514 reviews. AliExpress has resolved 34 complaints.

AliExpress Customer Service Contacts

№ 699 Wangshang Road, Binjiang District
Hangzhou
China - 310052

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AliExpress — Complaints & Reviews

Ali Expressring

Hello, my name is Ermita, I'm from Indonesia, who order from ali express app from phone.

I order 7 rings with different size
3 pcs - size 6
2 pcs - size 7
2 pcs - size 8
1 pcs - size 9

When i receive its only
1 pc - size 6
1 pc - size 7
1 pc - size 9

How come ? How to claim ?
Please help...
How to know there not scammer account seller ?
Is it possible to claim this ?

Thank You

ring
ring
ring
ring

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    May 21, 2019

    AliExpress — product quality and latent defects

    Complaints regardings ALI supplier management & training of resolution agents 1. Pneumatic Air Pressure...

    May 21, 2019

    AliExpress — my purchase order no. [protected] are returned

    Dear sir, This is reference to my purchase order No. [protected] which unfortunately returned by...

    AliExpressI am complaining about money taken out of my account

    On 5/9/2019 I tried to put in an order that totaled $37.78, The order never went thru but $37.78 was taken from my bank account . There was no confirmation or emails from you. Trying to get help from your help center is useless and aggravating. It's automated and they never answer the questions. All I want is a refund or credit of $37.78.
    All you have to do is look up my account and see that there wasn't an order confirmed and you had no right to just deduct $37.78 from my account.
    A reply would be most helpful [protected]@comcast.net

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      AliExpresscustomer service

      i have received a very bad treatment from customer service and very useless help. incident happened on 20th May.
      I have asked for informations regarding my coupons and customer service was very rude and not helping at all. I have never received my coupons.
      they asked me about screenshot of my clics. people don't screenshot every clic they do. this is very uncommon and stupid. sorry to say that.

      customer service
      customer service
      customer service
      customer service
      customer service
      customer service

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        We are here to help

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        AliExpressdid not receive my order

        My order no.is [protected], i ordered 3 item on 6 th march but i didnt get any parcel or i cant even track my order from the date of order, there customer service is very poor i tried to connect them to resolve my issue but they r useless, they denied to refund my money or want me to wait for my order but the question on how long i have to wait, i want my money back i hate ali express worst app ever, horrible exeperience dont buy anything from them they are fake

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          AliExpressmoney

          I saved my card in the app of AliExpress, I believed them and bought many items. However on 15th May they charged me for €6, 09 exactly they stole money from my card. I didn't order anything. I don't know why any how they could dare to steal money? And lose their silver client. If they don't return me my money I will write everywhere bad reviews about their crime. I can prove it by my card expenses history

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            May 18, 2019

            AliExpress — product

            I've been ordering for AliExpress from few months now and their products are pretty good with poor...

            Ali ExpressOrder not received

            I have ordered a vape from Ali Express from 15-03-2019 till now I haven't received my order yet, when I contact and raised complaint regarding my order so They said dispute process take 2 days then again they said 5 days, now its over 2 months they didn't do anything to help me, after that they track my order and check, then they said you order is in your local customs, contact your customs, collect it from there, when I contact the customs they said the vape (e-Cigrette) you have ordered its not allowed and its can't proced for delivery, so they means this e - cigarettes are not allowed, after that ali Express closed the dispute and didn't give my refund and didn't contant my properly, and why should I collect if I'm paying the full amount why should I go to customs and collect and online sites didnt do such things, I have order other things also feom ali Express but in that product there is no such problem, so why only this, my resolution is deliver my product at my concern address or give my full amount back into my account, thank you

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              AliExpressvaporizer/ order not received and refund also

              I have ordered a vape from Ali Express from 15-03-2019 till now I haven't received my order yet, when I contact and raised complaint regarding my order so They said dispute process take 2 days then again they said 5 days, now its over 2 months they didn't do anything to help me, after that they track my order and check, then they said you order is in your local customs, contact your customs, collect it from there, when I contact the customs they said the vape (e-Cigrette) you have ordered its not allowed and its can't proced for delivery, so they means this e- cigarettes are not allowed, after that ali Express closed the dispute and didn't give my refund and didn't contant my properly, and why should i collect if I'm paying the full amount why should I go to customs and collect and online sites didnt do such things, i have order other things also feom ali Express but in that product there is no such problem, so why only this, my resolution is deliver my product at my concern address or give my full amount back into my account, thank you

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                May 16, 2019

                AliExpress — [protected]

                I ordered a wireless microphone. after testing this on 2 different locations i came to the conclusion that...

                AliExpressitem number: rb653138736sg

                I raised a dispute about this item, Aliexpress verdict was for me to wait for delivery... 6 months down the line the item has not been delivered... Tracking shows undelivered. The order is closed... Please I need a refund on this, or a replacement ASAP. See attachments.

                I sent this mail to the seller...

                "It hurts me to have to say that after all the trust I put in Aliexpress, this item is going to take a year to get delivered or may never be delivered at all.

                Number: RB653138736SG
                Package status: Undelivered
                Destination: Nigeria
                [protected]:09 ngtam, unsuccessful item delivery attempt
                [protected]:58 ngtam, receive item at delivery office
                [protected]:05 nglosa, ngtam, insert item into domestic bag
                [protected]:28 nglosa, receive item at office of exchange
                origin: singapore
                [protected]:00 attempted/failed delivery (country code: ng)
                [protected]:00 receive item at delivery office (country: ng)
                [protected]:00 arrival at processing center (country code: ng)
                [protected]:00 despatched to overseas (country code: ng)
                ======================================
                Powered by www.17track.net.

                I hope you can do something about this.
                The screenshots of the tracking and mails with the seller is attached

                item number: rb653138736sg
                item number: rb653138736sg

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                  May 15, 2019

                  AliExpress — the seller has taken money and refuses to reply to correspondence, the parcel has been returned to the seller

                  On 11/2/2019 I placed on order with the above mentioned supplier. The parcel never arrived and according to...

                  AliExpressshades (glasses)

                  I ordered two pairs of shades(glasses)which should have arrived a while back but did not...theres no way for me to track it because i dnt use that Aliexpress account anymore..reason because i dnt remember my login code or password..i also dont have the tracking number for the product..i have no way of contacting the seller ..i would want to retrieve the tracking number or at least know what happened to the product, that i havent received it...it was ordered ending of ferburary

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                    AliExpressbackpack “magic union “

                    I ordered a backpack, the brand was Magic Union on the 23 rd of April, I don't remember the company I orederd it from but I chose the one with the medal of quality and reliability, I also chose the one that could be delivered from Russia from 15-25 days, i have a transaction of the value of that back pack in my transaction history on my card, 28 dollars in total, when I orederd I wasn't log in my account, sometime after I realized that I also wasn't given a tracking number, which is strange, usually they gave, but they successfully deducted money from my account so I thought all went fine, well I went to the post office today to check just in case and they still don't have my package, it's more than 3 weeks but the max time for delivery was 15 days, pls could you advice and assist

                    backpack “magic union “

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                      AliExpressmobile phone

                      Order ID [protected].Purchased a mobile phone from Ali Express for $360.79 dated 11/04/2019 order arrived after 26 Days and was completely damaged. I raised dispute with them with all documents and every proof of video and unpacking of the items very clearly valid in video and after so many days they agreed for partial refund. Uploading documen

                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone
                      mobile phone

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                        • Updated by Sudeep Chauhan · May 17, 2019

                          I need to find out the update on my complaint

                        AliExpresscomplaint result of dispute order [protected] on aliexpress

                        To whom it may concern,
                        I've placed an order and was not the correct size and to open a dispute against the seller. I was asked to return the product by the seller and agreed. However later I found out that any parcels couldn't be sent out of Sri Lanka due to security reasons. In the meantime I was getting a reminder from AliExpress to provide with tracking number of the product returned. I've brought up this issue with seller and was told "IT DOESN'T MATTER ". So I was under the impression that I could return the product when the situation of the country back to normal however later I realised that my dispute had been cancelled. And I was cheated and misled by the seller and in returned I reached AliExpress customer service and was shocked when got their reply with my rejected appeal.
                        Should I understand that dispute team is favouring their sellers or having extremely poor language skills in order to understand English where as I've given enough evidence highlighting what was the reason for me not to provide with tracking number?
                        I need an solution for this matter as I'm very disappointed and dissatisfied with reply of AliExpress!!!

                        complaint result of dispute order [protected] on aliexpress
                        complaint result of dispute order [protected] on aliexpress
                        complaint result of dispute order [protected] on aliexpress
                        complaint result of dispute order [protected] on aliexpress

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                          May 14, 2019

                          AliExpress.com — xinnee iptv; android smart iptv box

                          I bought a Lifetime Arabic IPTV Box Quad Core Android TV Box Support 590 Arabic Sports Kid Channels No...

                          May 13, 2019

                          Azdome Official Store — poor customer service

                          I bought a Dash Cam from Azdome Official Store, owner is Neal Wang . I found the Dash Cam would not except...

                          AliExpressmy fitness watch

                          Assalam-o-alaikum sir! I'm from pakistan. I ordered a fitness watch from your largest network. It's sorry to say but this Time I'm very disappointed that It has been about 2 and half month and I haven't received my order. Now the time crosses the estimated delivery time. Please help me sir what i do know. I shall be very thankful to you. I also attached some screenshots for your better understanding. Thankyou

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