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Complaints & Reviews

62,74$ order cancelled, in september 2019, not yet refunded

September 12, 2019, client account number 3362284, order number 2671292, total 62, 74$ including delivery fees of 12, 07$. I cancelled this order the same day and immediately replaced it with another order of superior value. The contact at Needen/Wordans (Jean-François Grégoire) told me that he cancelled order 2671292, then he tried to offer me a coupon, which I refused; then let time elapse; when I wrote again, he tried to offer me a bank transfer, asking for my banking information, which I refused to provide: safety. He again let time elapse and when I wrote again, he said that they had changed their systems and payment processors(people or robots?), and that he would ask his finance department what he could do. He is the boss. He again asked for my banking info, which I again refused to provide. Getting impatient at this waste of time and no less than six or seven e-mail messages on the same subject, I told him to refund me by cheque, if it was so difficult to credit my card. He said fine, we will send you a cheque. That was on October 11 and I haven't seen the cheque yet. I wonder how many people have been robbed like this and how many might have let it go, because it's less than 100$ and the guilty party probably hopes that for such a small amount of 62$ or similar amount, people will eventually get tired and give up.

unethical behavior

588794 As stated by others here, Eric Yvan Gautier is a scammer. He doesn't pay extra hours, social security, and he sexually harasses all male employees. He goes from country to...

2329425 — cancel order

I have repeatedly emailed and called the phone number online that I found for over 2 weeks now and I have not received any response except an automated that says someone will get back to me. My order was supposed to be processed in 1-2 days per their process map and it should have been here a long time ago, still not received and I needed it last week. Cancel 2329425 immediately and refund my money!

t shirt delivery issue

My name is tameka thompson my order number is 2112998. I placed my order on 9-13-18. My order shipped in three shipments. Two of my shipments were supposedly delivered on 9-21-18...

Wordans now Neededfraud

Is some one there that could help us we need to come together and make a collective demand let's sue this company I place an order on February 12 this year trying to start my own business with much effort I saved some money and decide to try wordans and I place my order #1813828 wich was worth. $ 232.77 since that day my order is on processing since that day after waiting for 10 days I check on the order and I notice I made a mistake typing the zip code wrong so I email them they said they had to check my order status to se if they could change it but my order status has been always on processing after months I decide to try again to see if I had any luck an emailed them again with no luck they didn't even bother on answering me, then I look for some info about this company and I discover I wasn't the only one who was scammed is there is some one there that can help us? please do it!! this company is making money stealing little by little there is no phone number working on their info now they are trying to keep the "business" by changing the name from wordans to needen

did not received my order.

05/15/2018 order #1971660 invoice #w1971660 Wordans usa llc 136 ne 4th ave Deerfield beach Fl, 33441 United states Billing address Rogelio herrera 3220 arbor st Mount vernon...

failed to supply product, non-existent customer service

Stay away from this company if you have any expectations of customer service, communication or honesty. I am baffled how they continue to stay in business... they will never respond to emails and trying to get a hold of them by phone is almost impossible. Thye fact they have no phone contact information on their website says it all.
Ordered a large batch of garments (several thousands dollars worth) with the understanding the items were in stock and would be shipped out right away... after 2 weeks of hounding them about where my order was, they finally responded that they were working on it. I cancelled the order only to hear back 4 days later that it was too late and the order had been shipped! It said right on the shippers website it was shipped days after I had cancelled the order. They hide behind their lack of communication and this whole transaction was literally one of the worst experiences I have had with a supplier in my 30 years in business. Read the other reviews and take them to heart... it's not worth the headache. They should do everyone a favour and close permanently.

pocket tee, v-neck, shirt order

I am arguably luckier than some. My (Qty 3) XL Tee shirts ordered on 08/02/18 arrived in due time on 08/10/18. However despite appearing to be of acceptable, lightweight quality...

order

I placed an order on August 6th and other than the email confirming my order I never heard anything else ftom them. On August 15th I sent an email inquiring about my order and they responded my order was csnceled due to back order issues. They knew what I order wasn't available yet the processed my payment anyway which I read they have done to several people. I don't want a coupon that others say does not work I want my money back asap.

have not received order but credit card was billed in april 2018.

I ordered 3 Gildan long sleeved shirts on 4/17/2018 and they were charged to my Visa card at that time. I still have not received my shirts. Order # 1922005, Invoice #...

partial order canceled/ 6 weeks of no response

2K + order placed in may with multiple items canceled and a coupon for exact amount replacement sent via email with cancelation. No reply No one answers the phone. Terminal hold with zero callers ahead of me. Number on bank statement does not get through either. Have sent emails requesting service for 6 weeks now with no reply. THIS COMPANY IS A JOKE. THEIR CUSTOMER SERVICE IS IN THE NEGATIVE DIGITS IF THEY HAD ANY CUSTOMER SERVICE AT ALL. The website is not kept current and the items are not replaced and the coupon codes rollover but are not correct. Anyone using this company is risking nothing but frustration and hours on hold that never get through. When you first send a CS request you get an email telling you that someone will get back with you within 2 days and they never do. After that, you don't even get an email verifying that someone will contact you. THIS IS A SCAM OF A COMPANY!!! AVOID AT ALL COST

up to date working phone number

This is an up to date working contact number for them [protected]... I was having no luck with the order i placed at first either. Every number listed online for them isnt the...

Wordans.com — polo shirts

I have been waiting for my package since April 15 2018 and today is July 14 2018. There is no one i can reach. Please avoid this company. It is 2018 and this still happens. Take...

women's polo shirts

I placed a order on 5/16/18 2-polo shirts (black) L $21.04 Was cancelled and got a coupon code and it does not work. I also placed another order for 2-Polo shirts (black...

not receiving my shirts

I ordered two shirts in April here it is in July and I haven't received my order. I've emailed multiple times with no response. I want a refund now. I can't seem to fund a number to call them or anything. I don't think it very fair to be taking peoples money and not sending their orders out. I went to track mine and it tells me that there having problems with some delays and that orders will go out as soon as possible. I'm more convinced that this place is a scam and y'all just like taking peoples money. Give us our refund or send our products

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    Cristin Layne Jul 29, 2018

    This is an up to date working contact number for them (302)440-8395...
    I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.(302)440-8395...
    I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

    0 Votes

two orders placed. none received

I placed two seperate orders for t-shirts and hooded sweatshirts. Never received them. Emailed them four times and never received any response. I want a refund! I would like to know how a company can still be collecting money off a lot of people and not send the merchandise and nothing seems to be done about it. Companies like this need to be shut down.

  • Cr
    Cristin Layne Jul 29, 2018

    This is an up to date working contact number for them (302)440-8395...
    I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.(302)440-8395...
    I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

    0 Votes

fraud

I placed an order online for several shirts on May 18th with Wordans, in the amount of $61.33, it is now June 22nd and I still have not received my order. I emailed Wordans on 4...

t-shirts and apparels

Placed order on 4/15/18. Did not receive order by 4/30. Emailed company regarding order. Received an email response asking if I wanted my order expedited or a refund. Choose expedited. I was the. Told a confirmation email would be sent to me with new tracking information. No email ever came. Continued to email on 5/27, 5/25, 5/31, and 6/4. Have have received no further communication from the company. I have not received my order nor have I received a refund.

  • Cr
    Cristin Layne Jul 29, 2018

    This is an up to date working contact number for them (302)440-8395...
    I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.(302)440-8395...
    I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

    0 Votes

order not received after over three months

I made a small order on April 3, 2018 and today is June 11, 2018 and have not received it yet. Thank got I didn't make a large order although I got tempted because of their...

Wordans.com — private entity order #1981560 and #1976763 / shirts, tote bags and sun visors

I made the orders on may 17 and 21 2018 for shirts, tote bags and sunvisors for my 40th high school reunion. I thought shipping will only take 7 days as shown on their website to...

product not received and no communication

I ordered almost $300. worth of hoodies on May 21, 2018. They were supposed to be shipped in 5 days. I still have not received them. I have emailed them several times and only get back a computer generated response. There is no tracking on the page, and now that I see so many bad reviews, I don't know what to do? My order # is 1980832. How can I contact them? The phone messages sound like a scam. Please someone help me. These shirts are for a Christian girls camp

Sue Rice

  • Cr
    Cristin Layne Jul 29, 2018

    This is an up to date working contact number for them (302)440-8395...
    I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.(302)440-8395...
    I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

    0 Votes

wordans.com order confirmation #1927428

I placed an order for 7 T-Shirts on 4/20/18 for a group function being held this weekend and has not received my order. I have sent several emails and has not heard back from this company.
This is not my first time ordering and has not had a problem receiving their merchandise in the past.

I will have to file a claim and get my money back this is unacceptable

04/20/2018 ORDER #1927428 INVOICE #W1927428
Wordans USA LLC
136 NE 4th Ave
Deerfield Beach
FL, 33441
United States
Qty. Model / Description Unit price ($) Price ($)
2 Next Level 1533 - Women's Ideal Racerback Tank, Tahiti Blue, XL 3.03 6.06
4 Next Level 1533 - Women's Ideal Racerback Tank, Tahiti Blue, L 3.03 12.12
1 Next Level 1533 - Women's Ideal Racerback Tank, Tahiti Blue, 2XL 4.59 4.59
Sub total 22.77
Invoice paid by Credit Card - (04/20/2018) Shipping 9.94
TOTAL 32.71

Wordans Canada — missing order

So I placed an order around may 17 and it's the 29th today, I ordered from them before with no problem but now they are not responding to my emails. I tried calling the phone...

Wordans USAshirts ordered

Have pending orders from wordans # 1926444, #1928233 & #1928877 since last April 19, 2018... April 20, 2018 & April 21, 2018 respectively... have emailed them several times but no concrete status of my orders.. found out they have withdrawn the amount from my bank... am expecting they could deliver the goods with your help or just refund the amount they have withdrawn...

I made 2 orders and have yet to receive them. one order was placed march 29,2018. the second order was placed april 10, 2018.

I have tried many times to contact customer support and never got a message or call back. I was charged for the items i ordered so they have been paid for " 50.88$ and 24.35$ "and...

order 1929289

I ordered these shirts on April 21, 2018. No response to emails and no working phone number to get any information. I need these shirts in the next week for our project. VERY...

my t shirt order

NO one is responding to orders, no one is filling them, no one is responding by email. Thank god I bought this on Visa so I can file a claim with the bank. This company was sending the proper orders months ago, but Ive had problems with them for years. They just have the best colours available so I thought I would give it another go. OOPS. they absolutely suck.

waiting over a week for a response on a product I purchased also waiting for refund wordans canada

I placed an order from Wordans Canada almost a month ago and when I was not receiving any response from customer service I immediately cancelled my order and I asked for a refund...

no product, no communication!!

Hello, Bought 2 Shirts For Someone Who Couldn't Afford Any, Pretty Sad! Order #1858455. Ordered Them 3/12/18. Said It Was Shipped On 3/27/18. Still Waiting. So After Reading This Complaint Center, I Guess My Friend Isn't Getting His Shirts And I'm Out The Money. Well Remember This... You Reap What You Sow. GOD Is Watching You. Thank You And Glad I Can Now Just Move On. I Will Be Sharing This Website On Facebook. Buyer Beware!

never shipped. never responded to multiple emails. they have no number to call!!!

Do not under any circumstance do business with them! They were listed in the shopping section when doing a google search for lightweight shirts. Apparently they sell in bulk, like...

not received my order and no one will contact me back.

I placed an order March 12th, haven't heard anything from this order or my numerous emails. I can't seem to find a contact phone number. I would really like to know what the hold...

refund not received

588794 I DO NOT RECOMMEND THIS COMPANY AT ALL AND I WILL NOT BE ORDERING ANY FROM THEM EVERY AGAIN. I placed an order on 2/19//18 expecting the shipment to arrive 3-5 days because that...

Wordans Canada — order return scam

I bought some hoodies out if this company which took over 3 weeks to arrive within I bought some hoodies out if this company which took over 3 weeks to arrive within Canada. In...

scam no delivery of product

This company is a complete SCAM. I only wish I did my research before placing an order with Wordans. It's been over a month with out any contact from customer service after my...

3 sweatshirts order# 1810437

Ordered 3 sweat shirts on Feb 10, 2018. Three weeks later still in processing status. I emailed them to cancel the order and got a reply on March 7, 2018 to tell me that I will receive my refund in 15 business days. On March 21, still no refund, I call my Bank to dispute the charge and 2 days later my bank removed the charge. Please be aware this is a very sophisticated SCAM, they take your money a little here and there and continue doing it everyday with NO intention to send your orders. The website is still up and running today and nothing we can do!! I wish there is a way to shut them down. Please spread the words on all favorite social media website "DO NOT ORDER FROM WORDANS" Just give your money away to some homeless, at least you will not be as frustrated as I am now.

order 1868584

I ordered some shirts over a week ago and still no sign that it's even shipped out, even though it states on their website that they guarantee delivery within the states in 72 hours. No phone number to contact, and email attempts receive an auto generated response. I sent an email requesting a response and to speak to a manager, and they said they would respond within 24 hours... That was 2 days ago

  • Iv
    Ivo123 Mar 28, 2018

    Contact your Bank/Paypal and request a chargeback ASAP. Wordans is a scam, they operate by stalling you with empty promises until the eligibility period to claim your money back has elapsed. You will not receive your order or refund from them.

    0 Votes

hoodies arrived very late after I moved away ni phone to contact

This order id: 1837495 has arrived very late after I moved away from that address had to leave town and the company had no phone to contact... Or any other sources. Is absolutely...

[Resolved] eric gautier - scam operation

Avoid this company at all costs. It is a scam operated by "eric gautier". You won't receive the goods you pay for. Eric tries a typical stalling tactic, such as informing you your order will be sent in 3 separate shipments, belated customer services responses with promises of goods being dispatched or that you will receive them next work.

The objective? To delay you out of the period legally accepted to request a chargeback from your bank or paypal.

If you have ordered from wordans, contact your bank or file a paypal claim asap.

Name: eric gautier
Address: unit 1400 445 viger street montreal,, quebec h2z
2b8, canada
Born: 04/04/1969, aix en provence, france

  • Resolution Statement

    Chargeback transaction through bank. Company did not voluntarily provide refund and repeatedly attempted to stall.

delivery

I ordered a couple of shirts from wordan's on 2/04/2018 and till this day havent received anything. Ive reached out to them a few times, and although their response time is really terribly slow, they said I was supposed to get my order last week, and definitely at the very latest march 12. I still havent heard anything. Im ready to sue them at this point. The lack of communication on their behalf about the status of my package is totally disrespectful and unprofessional. Waiting for nearly a month and a half for an order you expected in less than 5 days is beyond insane. This company should be out of business!

  • Iv
    Ivo123 Mar 18, 2018

    Scam operation. Contact your bank and request a chargeback ASAP. If you paid via Paypal, contact Paypal.

    Their strategy is to try and stall so you fall outside the accepted period by banks and Paypal to request your money back.

    0 Votes

shipment still in france

Ordered online over $2100 worth of t-shirts, the t-shirts are still in france as the shippers had to return the goods as they did not provide proper invoices etc... The t-shirts have not moved, I have had no feedback to my queries and based on the reviews which are all bad i'd say I will never receive them so I have had to cancel my attendance at an event as I know that they will not be here on time - if at all. I have lost money now due to this and my reputation as a local distributor of graphic tees. I need to cancel my order and get a refund asap. Order id is 1824646 and I will report this company to the accc if nothing is done to amend this.

  • Iv
    Ivo123 Mar 18, 2018

    Nothing will be done. Scam operation by Eric Gautier. The company is illegally operating in Australia. I recommend contacting the ATO and ASIC in addition to ACCC.

    0 Votes
  • Cr
    Cristin Layne Jul 29, 2018

    This is an up to date working contact number for them (302)440-8395...
    I was having no luck with the order i placed at first either. Every number listed online for them isnt the right one but the phone number on my bank statement for them did work.(302)440-8395...
    I placed my order july 13th and after calling them i finally got it july 27th. But they did send it. I would suggest calling between 11:30am-12:30 pm and ask for John Matias. I hope this helps everyone..

    0 Votes