Alamo Rent A Car review: vehicle malfunction
Replied
Attached to this mail I am attaching my formal complaint about the mal function of the vehicle rented from your company on december 11, 2019 in the name of Stephan Neresoff contract No.RA [protected]. I am not satisfied with the reduction that I got on the delivery of the car on 07.01.2020 of $135.00 for the trouble of the impossibility to use the car under normal circumstances from the 12.11.2019 until 12.30.2019 when I got a exchange at your branch in Ft.Lauderdale International Airport.
I feel that a payment of $ 865.70 is not fair to the trouble with rented car until december 30, 2019 and I should NOT been charged with this rental payment during this lapse of time which amounts to 20 days of limited usage due to the mentioned failure. I think that the credit amount of $135.00 is not a fair arrangment with all the trouble that I had with vehicle.
At delivery on 01.07.2020 I was curtiosly attended by Mr. Brito who offered me the mentioned credit amount, please review my written complaint and let me have your answer, regards Stephan Neresoff.
Respectfully,
Carol
(Reference #34348349)
The complaint has been investigated and resolved to the customer's satisfaction.
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