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Alamo Rent A Car / disgruntled customer

United States

I was scheduled to pick up 3 vehicles from Atlanta airport already prepaid for 2 weeks in advance upon my arrival they refused to rent the vehicles stating that our drivers license from the bahamas was the wrong license bearing in mine i am a frequent customer of Alamo for 12 years+ plus 10 0f us was there with the exact same official government drivers license we ask to see the manager he came out said the same thing ask if they is someone in cooperate office we can speak to he said no his deceisions are finally no one else can over turn his deceision, Alamo was the only rental company seems like did not know the license from the bahamas has been changed they was so rude they went down to enterprise n national told them not to help us and then they turned around and said even if they can verify our license they cant allow us to get a car without us showing them a major credit card because they dont accept debit card we were at the counter on march 27 from 11 a.m. to 4 p.m. and still we got no help from Alamo they refuse to rent us a car even though we had a voucher already paid for we paid for a week so we had to go to thrifty . I am disappointed in the services of Alamo at the Atlanta airport i have rented from almost every alamo the manager saw my information in the computer and still refuse to serve me Alamo you just lost a long time customer because of the unprofessionalism of your Atlanta branch. My email is [protected]@live.com

  • Alamo Rent A Car Customer Care's Response, Jun 26, 2019

    Pecan,
    We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [protected]@Alamo.com include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Regards,
    Carol H.
    Social Monitoring

Pe
Jun 02, 2019

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