Alamo Rent A Car review: Refusal to rent a car without a valid reason
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
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Date: June 20, 2020 at 9:30am
Booking reference number: [protected]
Description:
Alamo Rent a Car refused to rent me a car solely based on the expiration date of my driver's license. The expiration date on my driver's license is May 2020. However, the NY DMV has issued an extension for driver's licenses expired after March 31, 2020 due to the coronavirus. Fact check reference: https://dmv.ny.gov/more-info/dmv-reopening-guidance
I showed the clerk and her manager the DMV website stating the extension. They did not rent me the car and asked me to leave.
Alamo Rent A Car customer support contacts
Anonymous Reviewer, we assure you it's never our intention to inconvenience a valued customer. At this time, the acceptance of expired driver's license is at the discretion of our office's general management team and must be received prior to making your reservation. We're happy to review your reservation and details of your experience with you. To do so, please email Care@Alamo.com with your full name, telephone number, exact rental office location, reservation number, and the details above. Thank you for bringing this to our attention. We look forward to hearing from you soon! - Carol H.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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