The complaint has been investigated and resolved to the customer’s satisfaction.
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Please note that a car was rented on the 12.15.19 to 12.18.19. The GPS was not functionable. We returned to the rental and received another one. However the same problem occurred with the new one. Can you state whether the systems are updated, because there was few times that wrong directions were given and we got lost. As we were visting from the Bahamas, it was very upsetting. As this was the first time we ever experienced this. It would be very appreciative if one of your team members get back to me at email [protected]@gmail.com. I await your response.
Alamo Rent A Car customer support contacts
Leeanna Butler Payoute, thank you for reaching out to us on this forum. I assure you it's never our intention to inconvenience you and we'd like the chance to have a closer look at your recent rental experience in order to better answer your questions. Please email Care@Alamo.com with your contact information, your reservation or rental agreement number, the exact rental office location, and the details of your experience. We look forward to hearing from you soon. –Carol H.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
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