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Alamo Rent A Car review: false damage claims

S
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4:55 pm UTC
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Rental agreement - [protected]
10/17/19 - 10/22/19

My fiance rented a vehicle from October 17-21 for a wedding we attended in Asheville, NC. We returned the vehicle with a full tank of gas and in mint condition the morning of the 21st. We returned the car without issue. Your employee scanned the vehicle and gave us to go ahead to be on our way. Fast forward, we receive a later dated 10/22/19 from Damage Recovery Unit for supposed paint damage trailing from the backseat to the front. Paint damage? We were in NC for a wedding. The only thing that sat in the backseat of the car was a suit. We never purchased paint. We never had a need for paint. Yet, Alamo claims we caused paint damage that's apparently going to cost them exactly $2k to fix. Alamo, you should be ashamed of yourselves. This is no way to treat paying customers - with false allegations! We wish we would've read all your negative reviews prior to renting with you. Paint? Really? This is ridiculous! We have yet to receive proof of this supposed damage either.

Alamo Rent A Car response
Oct 29, 2019 2:02 pm UTC
Alamo Rent A Car customer support contacts
Address

600 Corporate Park Drive, Saint Louis, MN, 63105, US

Website

www.alamo.com

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ShamekaM, thank you for your honest feedback. We would be happy to discuss your concerns further. To do so, please email us at care@alamo.com include your reservation & rental agreement numbers, your contact information, full name on the rental agreement, and any additional details regarding your concerns. Thank you. – Carol H.
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