Alamo Rent A Car review: Car rental

Hello all, I rented a 4 door jeep wrangler from Alamo out of Miami international airport on 8/27/2020. The next day a friend and I went to the beach where I realized I lost the keys to the rental. I called Alamo and they told me they would send a tow truck because they did not have a spare key. I wait for the tow truck driver to come and he picks it up and takes off, all was good. They new key charge was approximately 350$ not a problem. One month later I receive a bill from Alamo for $19,000 saying that the doors were “missing” and the roof was “missing.” On a side note as a renter you don’t have the option to take these things off of the vehicle they’re not able to come off even though it would be nice. Alamo did nothing to help me or figure anything out and after reading and investigating more online it seems Alamo and enterprise are known for these kinds of issues. This is a scam and not fair. Also I had asked their damage department to find out who towed it and where it got towed to, I never got an answer and had to call aaa Florida myself and they stated that the tow truck company noted that nothing was wrong when they picked it up and dropped it back off, just the key was missing which was my fault. This is unbelievable.