Airtel review: no customer care number active, website full of errors! 92

Once I got the reg details and started using the service, it has been a good experience, the network is better than reliance. I am sure that Airtel being such a big name in telecom back home, will resolve all the issues plaguing the service right n0w...after all its been a remarkable company over a short span of time!

It is really bad!

Don't have words to explain it.

I agree with Sathya, Ranjan & Suresh..I was also frustrated when got into this registration and CS call failures, but few services are better now for me. I believe Airtel team is rectifying the defects (but very slowly!). I hope every one will be going to get a better and cheaper alternate service provider very soon. Also hope to see a very quick reaction from Anil Dhirubhai Ambani group! All the best for everyone. Happy holidays!

Hi all, earlier i had complained on airtel for charging my credit card and for not providing me the account. After a wait of 10 days, today i had received my account, and am able to make calls to India. One positive observation about airtel service is that the transmission is of high quality. I wish that all of you would also get your refund/account.

I found a site which offers service at good rates. Try: http://www.uniontelecard.com/
They provide one second rounding and charge 8.3 cents/min. As they give one second rounding, it works out cheaper than any other company.

Airtel stores your credit card info permanently. There is no way to delete your info. This is serious after seeing the complaints. They may charge in the future ! We need to file a fraud case as airtel doesnt give what they promise. Some of the promises broken:

1) Service not available to customers. Customers cannot call their toll free numbers, forget about reaching India.
2) 24/7 support doesn't work
3) Insecure transaction cannot trust, excess charges.
4) Call drops - Inefficient service.

We need to spread this message to all NRIs before they fall prey.

I purchased a card $25 and I'm unable to make calls in spite of having account number/pin.

You guys are missing some points. First it is clear to all of us that the site belongs to the same company Airtel which has 30+million customers in India. Why should it and how can it get into some fradulant business? High business stakes here, right. It is a listed company and one should think whether such obvious fraud is carried out by such organizations.

Looks to me more like unexpected traffic at their web site and call center. Look at our benefits which are higher than the small advantages of beautiful web site or smart call center executive greeting us...

1. Rate is much cheaper than reliance Indiacall.
2. Very clear voice, I did feel i am not far off from my mom when I spoke to her. No shouting into the phone to get heard and broken voice.
3. Calling is working fine. I can wait for the guys to get ready with call center and a better functional web site.

I believe all you guys may have to wait a bit to get your overcharged amount refunded. Look at the bright side...
You have alternate service provider with superb voice clarity and good rates.

I fail to understand why reliance is not reacting to the drop in prices?

The website is not working properly. It's taking a long time for the website to open up. Event though, it opens up, the log in info detail form is not saving the information. In fact, there are many loop holes in the website.

This is organized crime. Mafias in telecom industry as well ?

I lost $ 100. After couple of tries it says the Account is Locked. Customer Care Number is always busy. This is cheating and the company of Airtel wants to make Quick Bucks...

Indeed, they are cheat. Has anyone got back their money ?
I have filed a complain before. FTC (www.ftc.gov ).
Would request each of you to lodge a complain before FTC. Please use the following link to submit your complaint: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01

Guys, I am providing the registration information of www.airtelcallhome.com website. I thought it might be useful for some one who is willing to call them directly.

Here are the details. ( These Details are retrived from http://www.networksolutions.com/whois/index.jsp )

Registration Service Provided By: SM SOLUTIONS
Contact: +91.[protected]

Domain Name: AIRTELCALLHOME.COM

Registrant:
Bharti Airtel Limited
Anubha Arora (domains.admin@bharti.com)
H-5/12, Qutub Ambiemce
Mehrauli Road
new delhi
Delhi,110030
IN
Tel. +91.[protected]

Creation Date: 01-Sep-2006
Expiration Date: 01-Sep-2007

Domain servers in listed order:
ns1.comsatmax.com
ns2.comsatmax.com

Administrative Contact:
Bharti Airtel Limited
Anubha Arora (domains.admin@bharti.com)
H-5/12, Qutub Ambiemce
Mehrauli Road
new delhi
Delhi,110030
IN
Tel. +91.[protected]

Technical Contact:
Bharti Airtel Limited
Anubha Arora (domains.admin@bharti.com)
H-5/12, Qutub Ambiemce
Mehrauli Road
new delhi
Delhi,110030
IN
Tel. +91.[protected]

Billing Contact:
Bharti Airtel Limited
Anubha Arora (domains.admin@bharti.com)
H-5/12, Qutub Ambiemce
Mehrauli Road
new delhi
Delhi,110030
IN
Tel. +91.[protected]

Status:ACTIVE

Airtel..cheating Indians..bloody Airtel..i lost my valuable money..these type of service providers should be banned!I didn't even get mail from this and i was unable to login and don't the 10 digit code and password..bloody Bharti-Airtel..### Off...

Looks like most of them here are frustrated about the airtel registration/ credit card being charged and no email being sent.

I had the same problem too. I tried three times to register and finally it went thru and unfortunately the email they sent out goes to the junk mail folder. Three user/id was created for me since i registered 3 times. I just used one account and I transfered the balance amount from each account to the last one that i use thru online.

I have been using the service for few days and the call quality is as good reliance. There is not easy dial option with them so you have to type the whole number. Customer service number is always busy.

Yes, I agree. I have faced the same problem.

I purchased an Airtel CallHome plan at 6:30 pm EST on Dec 16th.

(1) I did not get a confirmation email.
(2) I also cannot access my account online using the
username and password. I am getting an "invalid username/password" error.
(3) I cannot make calls using this plan.
(4) Their Customer Care number [protected]) is not working.
(5) My credit card has been charged for $25

Mohit

I completely agree with all negative comments about Airtel callhome, posted here. I registered for this service next day of launch. At the end of registration I got a message that, some error in registration, so registration is not successful. But along with that i got another message "Login with your registered phone number" When i tried, I got a message "Invalid userID".

I am shocked to notice that my account is charged for non existing service.

Today I made my 100th try to contact customer service. Truly speaking, its non-existing. The number is disconnected. First one or two days number was working, someone answered the call. They didn't know anything about service or how it works. After sometime number also not working.

Also I sent my 7th mail to customer care. No reply.

Is anyone aware where to register official compliant for this.

I heard that it is cheaper card to call India and decided to try. Hence I try to register myself. But it failed, so i tried again and it failes. I tried again and failed. Means I tried three times and failed all three times. All times i got message that Credit card validation failure. Now all of sudden I get message from airtelcallhome.com about my 3 registration. And they charged my credit cards. So please do not try again if your registration process failed after proving credit card information.

Same story. Got dinged by aitel with my credit card charged, but no service provided. Tried contacting their toll free number, but to no avail. No responses to e-mails sent. Man, what a day light robbery this is. I plan to complain to the FTC, state attorney general, better business bureau and any body else willing to listen. Planning to advertise this in the NDTV message boards. I have also contacted the NDTV eyewitness alerting them about this scam. Spread the word around folks.

Hi, this is another victim of airtel. For the last one week, i have been trying to get back my stolen money. Mails and phone-calls lead to mere waste of time. I wish someone who is aware of the legal process would come forward and initiate the fight. Issue is not about losing 25$ or 50$, its about being cheated...

This is true. I have faced the similar situation. The website mentions other countries, but none of the other country name shows in the alphabetical list. Who has even permitted them to start a service without verifying their service quality. This is nothing short of public harassment and publically looting people. The Mittals should be taken to task by the Govt of India.

Me too fell in this trap. We should take some preventive action now to warn other people. If anyone of you have got hold to media people back in India, it would be helpful to send the information to them so that they can circulate this to others.

It should send some alert signals to Airtel brand.

This website sucks bigtime, i got registered and charged on my credit card too, but did not receive any email, tried calling form my registered ph no. but dont have a pin. its such a pain in the neck to try a 100 times but the customer service no. doesn't work.

This is a fraud, didn't expect this from airtel. i have been using reliance for past 6 months but without any issues.

I've purchased a card yesterday and they have not yet send me my email in which i have my pin ... it's like what the hell ... i m screwed ... i want my money back ...

I recently purchased the Prepaid card from Airtel for making calls to India. The following problem I am facing:

1) The website is error prone. It takes a long time to populate any dynamic data like my balance or my user account information.

2) I cannot register my number to make pinless call as it has been throwing the same error for the past 7 days. From today I am not even able to access my online account. It is saying Invalid user and password.

3) I cannot get hold of a Customer Care representative through the Toll Free number they have published. Either number is busy or its not connecting at all or keeping on hold for full 1 hour with no attention.
4) I am not able to make any call so far.
5) No response to my query and concerns.

I think this is my last purchase from Airtel, if things don't get better by this week. I am going to stick with RelianceIndiaCall or some other provider.

I have just tried their service and it was quite okay.

I signed up with Airtel yesterday, and touch wood, I haven't had any problems with them. I'm quite happy with their service.

Airtel Sucks big time!
Awful website, Nothing works @ the first attempt except the amount paid.. to them.
[protected] number takes days to get connected...
And May be some one can ask Mittal What is his definition of pinless dialing...Hopeless! May be he only knows how to register the phone number to his website. I flushed $20 down... :-(

Guys i agree with u ... i didn't read the board before i tried registration and now i am repenting ! the registration failed ... but as of now my card has not being charged ...lets see what happens ... the Customer care sucks big time ... the only thing i would suggest is "DON'T GO THE COMPANY NAME".

Screwed up website ... Lousy service ... I used my debit card and registered twice and got charged both the times ... I have been trying to reach the supposedly 24 hr customer service line [protected] and it does not go through. The complaint form on the website does not submit and if it submits, i get a ### auto mailer with some junk in it and telling that they will get back!

Seems like sunil mittal is enrolling subscribers like this and making his money.

Pleeeeeeassssssssse ... Pleaaaaaaaaaseeee .. Do not sign up ...

Even if we are paying 4 cents extra with reliance india call ... I now think that they are much much better and more responsive ...

Am really pissed off with airtel ... And just holding back all the fowl language :((((

Airtelcallhome.com is scam. My registration failed, inspite of that i was charged. please, please don't sign up!

AIRTEL CALL HOME IS CHEAT!

Airtel is cheating people. It is true that the Website is full of errors after the registration has done. I am loosing $25. I just want to sue the Airtel.
Also they have our credit card details with them.
It is shame on Airtel.
We want our money back!

Guys,

I am registered for $100 yesterday night. but i didn't get user id and password to my mail id. Its very bad service. I tried to call them from morning onwords no response from customer care.

This is blatant fraud. I was charged $50 from my credit card and I am unable to use the same. It says dial the registered number which I do not understand nor when I try to register it says error. Some times it even does not allow to login and says ID or password incorrect.

This is really fraud on us we should all try to take a severe action on them.
Probably this is the way Suni Bharathi Mittal became a member of top 10 Indians.

Guys, can we get together and do something about this? I just got cheated my self. Same issues you guys ran into, no username/password. Registration is unsuccessful. The toll free number is busy. Sick product to seel on the web. Big time cheater. Please beware all your friends. Don't spend a dollar on this one. IT SUCKS!

Hi all,

I registered yesterday for 100$, they charged my Credit Card bus still I didn't get my user id... Now whenever I try to call them, their number is always busy. No reply to emails.

I think someone should go ahead and sue them.

100% agreed!

Me, another victim for this and one more of my friend. Airtel really made a bad mark in this business. They have given enough mental & economical pressure to the persons who ever had registered with them.

For whoever is ready to take legal actions against them, you can count on me.

Thanks
Lakshman

I agree, I registered on 15th December 2006. there was supposed to be a special offer of double talk time. For $10 i was supposed to get 250 minutes of talk time- but got only 125 minutes. the web page does not open nor does anyone answer the helpline.

Can someone get Sunil Bharti Mittal's e-mail id and send him a e-mail directly telling him he is running a fraud?

Surely we have lawyers and attorneys in to this who can advise on how to sue Airtel.

Shiv Dhawan

I went to http://www.airtelworld.com/. There I found a banner for this stupid site. Its seems this site is holds by airtel only. So there is an address for us to claim our money.

The website is horrible. After signing showed me failure of credit card and deducted money twice from my account.

Keep away, dangerous!

I registered , got billed in my credit card but never go any email about the user id. As a result i cannot even login to the web site. Their customer service number is always busy.

Have been using relianceindiacall for about 2 years without any such problems.

Stay Away from Airtel.