The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
AirtelCallHome.comno customer care number active, website full of errors!

V

I recently purchased the Prepaid card from Airtel for making calls to India. They have great rate of 7.9 c per minute with a promotional offer of doubling your balance on the first purchase and the first recharge before Jan 1st and Jan 31st respectively. But what is the use of all this, when businesses rush in to cash in on the holiday season and come out with Applications that don't serve the purpose.

1) The website is error prone. It takes a long time to populate any dynamic data like my balance or my user account information.

2) I cannot register my number to make pinless call as it has been throwing the same error for the past two days.

3) I cannot get hold of a Customer Care representative through the Toll Free number they have published.

I think this is my last purchase from Airtel, if things don't get better by this week. I am going to stick with RelianceIndiaCall or some other provider.

Responses

  • An
    Anshuman Biswas Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I have just tried their service and it was quite okay.

    0 Votes
  • Ab
    Abinathab John Roy Jun 03, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The website is full of errors... every single page is slow like a snail and has hell a lot of errors.. It does not even allow you to login sometimes... saying invalid userid and password.. though they are correct.. My friend had subscribed and did not even get a subscription mail..
    I was able to make calls with my first subscription and the quality of the calls were fine... but to get to that point is very awful.. I guess the problem lies in the website.. If the website is fixed.. it should be good...
    Other bad things in the site..
    1) credit card numbers are saved. User should be given the option to let it save or not.
    2) it generates 2 different account numbers which gives a very bad user experience.. he has to remember everything to get into the site..

    0 Votes
  • Ja
    jasvinder singh dhuri Apr 13, 2010

    Dear Sir
    My connections disconnect 3rd time in 15days please help me sir, I purchased two connections of airtel ( [protected], [protected]) on [protected] from chada telecom Patiala (Punjab). According to your company the area of Dhuri city is in black list. Before about 4-5 years I have an airtel connection in working. Which is [protected].regarding this no. & purchase two airtel new connections [protected], [protected] with 500 Rs as a security .the verification of this two new no.s is on 3/4/10 by your employee Manish ([protected]). And my inquiry for new connections is true then I don’t know what reason your company disconnect my new both connections. They told that my verifications have been negative. They I talk to my dealer and check my verifications to your company then my no. were working with in 2 hours. They 7/4/10 time 3.35pm Gurnam Singh mob no.[protected] calling me your documents has received by company. Your no. will be always in working. They today on 8/4/10, my both no.s in not working. by calling to your customer care they told me your documents are not received. But my documents had received on 7/4/10 by Gurnam Singh.
    Kindly all my three no.s of airtel unsubscribe ([protected], [protected], [protected]) pending bill of my three no.s sent to me. i will pay to you. And please disconnect my three no.s immediately. i don’t want to take any tensions of this work. And my money of security of two no.s keeps that money and deposit to airtel fund. I heard that Airtel Company is no one company of world. but this kind of workers take your company at the bottom. And request to you take a sufficient action against this kind of workers
    I shall be very thank full to you
    Jasvinder Singh
    v.p.o. Dhuri manpatti
    distt. Sangrur punjab.
    Contact no. [protected]
    [email protected]

    0 Votes
  • Ba
    bandaruvenugopal Jan 14, 2010

    I have purchased Karbonn Mobile and i am having Air tel Post Paid Connection. I required GPRS Settings. I request you to send the Setting to connect GPRS.pLEASE send the settings.

    Thank you

    Regards

    B.Venu Gopal

    [protected]

    0 Votes
  • Rk
    R K S HANS Jul 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Dear Airtel People,

    I Have sent you a mail on 30/06/2008 as per your acknowledge mail you were going to revert me within 24 hours But again you did not contact me and 48 hours has passed.

    See this is very serious issue solve it ASAP otherwise I will soon send you the legal notice through National Consumer Court and Ministry of Information and Broadcasting against Your Managing Director.

    Thanks & Regards

    R. K. Hans
    Nehru Place, New Delhi - 110019
    Mobile +91 11 [protected]
    Direct +91 11 [protected]
    Fax +91 11 [protected]

    _____________________________________________
    From: Hans, Rohit : GRCB India
    Sent: Monday, June 30, 2008 11:05 AM
    To: [email protected]; [email protected]; [email protected]
    Cc: [email protected]
    Subject: Case against the Airtel

    Dear Airtel People,

    I am using airtel connection number is [protected]

    This is to say very regretfully that Airtel people are not doing their duties properly especially customer care executives are making fool nothing else.

    In this month I requested to discount my phone connection reason was high surfing charges in revert I received a call form your retention department and they people request me to continue with the assurance to provide GPRS Rs. 249 facility in which downloading is free as well as they assured me that when this facility will start Airtel live will automatically disconnect.
    For the confirmation of it I made a call to customer care service regarding the same where Mr. Parvesh told me the same that on a phone if GPRS or Mobile office is activated downloading is free and airtel live will no more work (vide reference no. [protected]). But when I was received my bill And surprised to see a charges of Rs. 2705 when I asked on customer care they told me this is the charges of Airtel Live. In the night I again receive a call of Airtel customer care floor Manger Mr. Vipin I discussed the same with him he said sir this is not customers fault But Ab yeh charges lag gaye hai to aab kuchh nahi ho sakta.

    Now tell me why u people are making customers fool If your Customer Care Executive have not sufficient knowledge than why they people are giving wrong commitment to the customer.

    Boss I am not going to pay these charges of Rs. 2705 for airtel live because that is happened due to the misrepresentation and miscommitment of ur Executive. This mail shall be treated as the last warning to the Airtel people to resolve this issue By Wednesday otherwise on Thursday I will register a case against Airtel and its M.D. In consumer court and Grievances and Redresal cell Ministry of Information and Broadcasting this is customer exploitation that you people are doing and I know it very well how to stop it.

    Feel free to contact me in this regard anytime at above mention number.

    Thanks & Regards

    R. K. Hans
    Nehru Place, New Delhi - 110019
    Mobile +91 11 [protected]
    Direct +91 11 [protected]
    Fax +91 11 [protected]

    0 Votes
  • Su
    Suman Jha Jun 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Mr. Sunil Bharti Mittal e-mail id is [email protected]

    0 Votes
  • Su
    Suman Jha Jun 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Mr. Sunil Bharti Mittal E-mail id is [email protected]

    0 Votes
  • Pr
    Pradeep Apr 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The complaints against Airtel goes on and on...it's time we wise up and go elsewhere. Unfortunately not much difference can be said about Reliance (see just how many complaints they have under their belt too). I'd say try G3 Telecom. So far they have good rates and their service isn't at all bad. Sometimes going to smaller competitions will make those big companies think twice about their crappy service.

    0 Votes
  • Sa
    sarjit singh Mar 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I TRIED TO OPEN THE SITE OF AIRTEL MANY TIMES BUT COULD NOT OPEN IT. INSTEAD OF PAYING BILLION OF RUPEES TO THE ACTOR FOR ADVT. THEY SHOULD HIGHER GOOD COMPUTER EXPERT FOR MAKING CORECT SITE. INSTEAD OF HIRING ACTORS CALLS RATES CAN BE BE REDUCED. THIS IS JUST A JOKE. NO TOLL FREE NO. SO THAT NO BODY CAN CALL THEM.

    0 Votes
  • Da
    dan Jan 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I recharged with $ 100 before diwali 2007 with a promotion offer to receive a dry fruit gift in india and they never sent it. I called many times and the customer service person was not able to take care of the complaint, i asked to talked to supervisor and was never available, They keep on telling me someone will call me back in 24 hrs and finally nobody calls me.

    I would like to mention that the voice quality is good like reliance But their customer service is worst.

    0 Votes
  • Ma
    Manmeet Singh Jan 02, 2008
    This comment was posted by
    a verified customer
    Verified customer

    The best part is that if you call Airtel Customer care number today. The automatic message they play is of world cup. If they can not change the message in two years then god help Airtel.

    0 Votes
  • Aj
    Ajay Nov 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have just not purchased a Recharge Pin by using Axis bank (Net Banking Facility). At that time I did not got the pin No but the amount has been deducted from my account.

    The transaction details are as follows :-
    ICONN/2761663/[protected]/301107/110000

    0 Votes
  • Ja
    Jayesh Shah Jul 17, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am VoIP Service Provider and Running Phone to Phone calling Service same as Reliance and Bharti from USA, UK, Belgium.

    If anybody interested to start using our service you can sign up http://www.allvoip.net

    We will offer 10% Cheaper Rate then Reliance and Same Type service with and Without PINLESS service, we are offering service now on Testing Phaze and will fix any issues before Rollout fully in Market.

    Customer can start Taking Top Quality Service now so we can make Changes at beginning so we don't want loose confidence of Customer and there Trust.

    Jayesh Shah
    Tel : +[protected]
    MSN or Yahoo IM: [email protected]

    0 Votes
  • An
    Anonymous May 14, 2007

    This is the worst service

    0 Votes
  • Gu
    Gustav Mar 27, 2007
    This comment was posted by
    a verified customer
    Verified customer

    You guys should use www.fonemine.com

    No charges. Completely free calls to almost 30 countries and also conference calls allowed. Calls are supported by the ad you hear on the phone. On top of it, you get your own website which is viewable by both web and cell phone. You dont need a computer, you dont need to recharge, you can make a lot of calls, people from india can make calls to you in usa, u can upload your phone photos, send sms messages etc etc... But most importantly, you can call free. I dont use relianceindiacall or airtel or any other calling cards

    0 Votes
  • An
    Anirban Paul Mar 16, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had registered and much like the rest of the crowd couldn't make any calls and so lost my $5.00. They didn't send in any customer ID nor the service person was reachable. And now they have the nerve to send me an email saying that the account was inactive and if I dont use it it will terminate within the 6 months of registration. I suggest we should sue this company together.

    0 Votes
  • Ra
    Raj Mar 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Pre-paid customers beware! If u easy recharge with Rs 50, then the balance will not show the amount. On calling their customer support I was told that the amount will go towards air-tel-to-airtel STD calls only. Why can't they inform the customers before recharging? This is robbery.

    0 Votes
  • An
    Anonony Mar 05, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Recently, I had awful experience with Airtel. On 28th Feb, I recharged for $25. The website on that particular day( & may be at that particular time) shows that you have to recharge on/by/before Feb-28-2007 in order to be eligible for "Free Double Talk Time". On the confirmation page, I got a pop-up message saying that Your Double Talk Time will be credited within 24 Hours. The next day I checked and still it says you have $29.xx($25 + 4.xx Previous). I called customer service about this and they told me that you are not eligible for the offer as you did not register before Feb-4-2007 & your transaction was on Mar-1st. I live in MST. They asked me to visit the promotional page. There it shows You must have on/before Feb-4-2007 & the transaction should be by 12:00AM EST.

    I knew some sort of thing would have as I read millions(not really millions) of complaints on this Airtel. On the same day & at the same time after recharging I took the screen shot of the page what I saw. There it never mentioned about Feb-4-2007 & 12:00 EST. I called them and told about.. They asked me to mail the screnshot. This was on Mar-1 sometime evening/night. They told me that they would revert the mail with-in 24 Hours. With in 24 hours they replied, but with the same screen shot that I sent them without any message. I called (Mar-2), they assured me that somebody would either call to discuss or reply to the mail. 24 Hours, no reply/call. Called(Mar-3) them again, told that they(Who take care of those mails) are closed and would definitely reply back in 24-Hours. 24 hours passed. No mail/call. I called (Mar-4) them and spoke with one of the Supervisor. At that moment they opened my mail and told you are eligible for the Free Double Time Offer & would credit to my account in 24 Hours. Already passed 24-Hours and never saw in my account. Will wait for some time & .....

    If anybody recharged on that day and if they did not credit the free Double talk time to your accounts, please PM me, I still have the screen shot with me.

    Also, if somebody who is thinking of registering with Airtel, see below,..

    On Mar-1, Called them & waited for about 10 Min on line, 10 min explaining to the Cust Rep & then wait for 5-10 Min 7 then with Supervisor for about 10 in = 10 + 10 + 5 + 10 = 35-40Min.

    On Mar-2, more or less the same time = 35-40 Min.
    Mar-3, 30 Min.

    on Mar-4, 35 Min.

    Total on average = 35 + 35 + 30 + 35 = 130 which is > 2Hours of time to get $25 & that too having the eligibility of the offer.

    > 90% of the time, the website is down.

    *********Do no hesitate to PM if anybody needs the screen shot.********

    0 Votes
  • Sr
    Sridhar Jonnalagadda Mar 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Please don't use this service anymore. Please listen to me. I wasted 50 bucks while recharging my account. They charged my credit card and it says Credit card transaction failed, but they charge the card. Then I spoke to customer support to co-ordinate regarding the charge back to my account. I had put in conference with my bank people and airtel representatives are unable to provide the authorization code, to revert the transaction and quoting the reason they don't have the sufficient information. And they are not willing to add minutes to my account and they are feeling like we are making calls to INDIA at the mercy of the Airtel.

    We can sue this Airtel if everyone supports.

    Thanks & Regards,
    Sridhar Jonnalagadda

    0 Votes
  • He
    Hema B. Gandhi Feb 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I fully agree with it. I've paid for prepaid card for rs99/-. My connection is not working. I wouldn't able to receive incoming calls. Every time its happens with airtel connection. Whether phone is not working or sometime network problem.

    0 Votes
  • Bp
    BPMaharana Feb 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The website is full of errors... every single page is slow like a snail and has hell a lot of errors.. It does not even allow you to login sometimes... saying invalid userid and password.. though they are correct.. My friend had subscribed and did not even get a subscription mail.

    I was able to make calls with my first subscription and the quality of the calls were fine... but to get to that point is very awful.. I guess the problem lies in the website.. If the website is fixed.. it should be good...

    Other bad things in the site.

    1) credit card numbers are saved. User should be given the option to let it save or not.
    2) it generates 2 different account numbers which gives a very bad user experience.. he has to remember everything to get into the site..

    0 Votes
  • Pr
    Prasanna Feb 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel is the worst service provider ever came in the market. All the Customer Service Representative are like parrots..singing the same song for the complaints made. "WEBSITE going Technical upgrade" wait for 24 hours. It will be resolved. If you call after 24 hours same message will be repeated by another customer care personal. Its not customer care... its worst care from Airtel. NO Complaint numbers will be given to this issues. No follow up calls will be given and you can't even talk to supervisor... if you still insist then they will transfer the call to neighbor fellow and he will talk like supervisor...as they think the customers are stupid fools. Better advise... user any services but not AIRTEL...

    0 Votes
  • Pa
    patel Feb 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    When I looked at my bill, I found out that Airtel is charging us for the same call again and again, so there is no double talk time thing... in fact we are paying more than what they tell us.

    0 Votes
  • Gi
    GIRI Feb 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Pls, dont sign up. Just cancelled the service. Worst Ever in the business. Big time cheaters.

    0 Votes
  • In
    Indian Feb 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtelcallhome sucks, The worst web site I have ever used, Takes loooooooooooong time as it was retrieving a ton of records. No direct dials. Need to remember stupid numbers to logon and also to call, log on to the site etc.

    Relianceindiacalls is a 1000 times better. I will switch back to reliance as soon as this double talk time is done.

    Some stupid Project manager did the web site. Website would have been better if it was done by undergrad students as a project.

    0 Votes
  • Jo
    John Jan 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    STAY AWAY.. IF you are lucky you will be able to login to your account and see the call history. Add up the total amount for your calls and compare with your balance. Don't be surprised if you realized their system swallow some of your money. They are doing this very cleverly..All your per call rate and amount is accurate; the problem is the actual amount deducted from your balance. Continently they would not show you the balance after each call!!! The only way you will notice this by adding up all your calls and add the balance to see if the amount you gave them is equal!!.. Are they really charging what they say they are? Indian ripping-off another Indian..what a shame...

    0 Votes
  • Ni
    Nirav Patel Jan 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was victim too for $100. Even today I tried to call CSR ( 1/18/07) after my credit card company denied issuing credit to me. It looks like very organized scam. We should start sending emails to our local state attorney general's office. state attorney general are responsible for consumer related affairs.

    I also tried sending emails to other bharti officers none of them bounced back and none of them replied. feel free to flood their inbox with complains !

    [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]

    0 Votes
  • Nn
    N Nayak Jan 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I registered with Airtel 10 days ago and have only been able to make 3 successful calls to India. 9 out of 10 times the access number itself is busy. When you try to call the Customer care center, that number is busy too. A week ago, I was able to get through to Customer service once to get my Easy Dial numbers registered. I was told that it will be fixed in 24 hours......it seems like 24 days, because to date my issue has not been rectified.

    For those finding the 4c/min to India rate attractive.....think again. It is better to pay 8c/min on Reliance and get connected to your loved ones.

    This AirTel cookie is not baked at all !!

    0 Votes
  • An
    Ankit Jan 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I had same problem with BhartiAirtell. I disputed the amount with credit card company and finally I am out of this scam. Stay away from this company!!

    0 Votes
  • Nn
    N Nayak Jan 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Good luck with the refund, I asked for the same and they said they could not process it.....as per the company policy. I complained about the bad lines and not being able to get connected via the toll-free number....and yet another complaint was registered. Blah! They've asked me to try in another hour.....lets see...wish me luck!

    0 Votes
  • Sr
    Srinivas Chatty Dec 31, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Just avoid Airtel Call Home. Same story as all of the recent complaints. Web site sucks. Credit card charged but gave me error at the time of registering it. Could not call Local access number. Customer service number does not work 24x7.
    I have asked for a refund today (31st Dec 2006). Lets see when they actually refund it. How can we sue these guys?

    0 Votes
  • Ra
    Ramesh Guduru Dec 31, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Airtel is a cheating company and follows the rules as if USA is India and no proper response to customers. I have opened a new account with 25$ and I was offered to get bonus minutes for another 25$ (since I registered before 31st Dec 06) but it did not happen. When I called customer care, they said that it will be taken care in 24hours and actually it was not so far. When I wanted to talk to their supervisor ignored the issue, he/she simply played cheap tricks for the three times consistently by disconnecting the call. This company should be dislodged from working in USA if they can not answer or take care of customers problems properly.

    0 Votes
  • Sa
    Santhosh K Joshua Dec 29, 2006
    This comment was posted by
    a verified customer
    Verified customer

    The advent of airtell brought one important thing, that is Reliance bring down their rates to call India.
    In a way we thankful to airtel. But its service is pathetic. Simply wasting our money and time.

    0 Votes
  • Ra
    RAVI P Dec 28, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Please be proactive ...after all its our hard earned money and we are the consumers.....start below..most of the details are available on the AIRTELCALLHOME website..

    https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=

    Thank you for recent correspondence. The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission can, however, act when it sees a pattern of possible violations developing.

    The information you have provided will be recorded in our complaint retention system. This computerized system enables us to identify questionable business practices that are generating numerous complaints and may be in violation of the law.

    Thank you for providing information that may be used to develop or support Commission enforcement initiatives.

    0 Votes
  • Ra
    rao meda Dec 28, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I had lot of issues and one of them is registering my telephone numbers on airtelcallhome.com. Always the calling 1-800 number is busy. Customer service is hope less.

    So we need to send all our issues to the following email address and also we need to copy Airtel chairman Sunil mittal. How his company is providing service (Disgusting and frustrating service ever had)

    [email protected]

    0 Votes
  • Vi
    Vineet Sethi Dec 28, 2006
    This comment was posted by
    a verified customer
    Verified customer

    DON"T EVER BUY THIS CARD... YOU WILL REGRET IF YOU BUY.

    I tried their website to buy the card. Three time they declined my card on their website. Next day I see a charge of $25 on my credit card.

    Tried calling their customer service (never lets u connect...) . So, I tried to submit complaint thru their website, it won't allow you to do it. Looks like their website is designed by a rookie. After three days could get some one on line for their disgraced customer service. Tried to force me using their card. After threatening them with stop payment on my card, they agreed to refund. 15 days later I got refund.

    In between this, I tried to use their toll free number for calling. Their toll free number never connects. You will wait for 2 hours even before connecting to toll free number. HORRIBLE SERVICE. Even worst than the prepaid calling cards.

    In short.don't even attempt to buy this card. You will regret and your money is surely going in drain.

    Airtel - a big company with a disgraced and horrible customer service.

    0 Votes
  • Na
    Nalin Kishore Dec 26, 2006
    This comment was posted by
    a verified customer
    Verified customer

    After trying to make a call unsuccessfully for 3 days and not able to reach the customer care even once, I called up my credit card company. I blocked the payment and said bye bye to Airtel.

    Its a big blotch on AIRTEL brand. I had jumped blind into their lap because of their brand, but they haven't done justice to it.
    Seeing so many people complaining makes me feel that the service was put up in a haste without proper testing.


    AIRTEL folks wake up...

    By the way: For side effects of completion: We got rate reduction from Reliance and also the bonus minutes... balle balle...

    0 Votes
  • Ra
    Raj Raj Dec 24, 2006
    This comment was posted by
    a verified customer
    Verified customer

    This company is registered company in USA

    Put your complaints online against them to BBB.Org , They follow up

    Better Business Bureau Serving Metropolitan New York (New York, NY)
    257 Park Avenue South
    New York, NY [protected]
    Phone: [protected]
    Fax: [protected]
    Email: [email protected]
    Web: www.newyork.bbb.org

    0 Votes
  • Va
    VaraPrasad Dec 22, 2006
    This comment was posted by
    a verified customer
    Verified customer

    Guys,
    It's the same case with me.I lost 25 bucks!! with this stupid website.
    What the hell is going on with Airtel ??? Don't they recognize the false reputation going on in USA?
    People who are taking care of Airtelcallhome should be fired!!! right away...
    Or do you think some one else is using their name??
    Let me know if we need something to SUE those ###!!!

    0 Votes
  • Ba
    Bangalore Dec 22, 2006

    Raliance has slashed its rates to match airtel. Great move!!!

    https://www.relianceindiacall.com/US/coffer.asp

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.