CB Airlines and Air Travel Air Canada Complaints #442-461

Air Canada review: very poor service, who cares attitude and myself being a senior expected at least an apology from the worker in customer service at pearson.

Randell Donaldson of Yarmouth, CA

Nov 19, 2019 10:38 am UTC

Verified customer

Was travelling on business from Haifax to Raleigh, NC on November 10th. Flight was supposed to leave at 5:14 am. Late boarding because of late arriving passengers is what I was told as a result delayed flight so lost my connection to Raleigh from Pearson. Had to fly back to Montreal to catch another flight. Arrived in Raleigh 7 hours later and missed my first meeting. Also luggage lost until Monday afternoon. Early morning flight on the 13th to go home. No heat in the plane, flight delayed and arrived late in Pearson but made the gate with 45 minutes to spare. Once my zone was called and I went to board the lady say that my flight coming in late caused them to bump me to a later flight. When I asked why I was bumped she said I would have to talk with someone in customer service. After waiting for 30 minutes I finally got to talk with someone. The lady told me that they made the decision because they didn't think it would give security enough time to go through my 1 small suitcase. I told her I didn't think it was fair because I still arrived 45 minutes before my flight to Halifax. She just shrugged her shoulders and now I had a 6 to 7 hour wait to catch another flight to Halifax. She even tried to make it seem like it was my fault somehow. Her manners were very poor! So as a result when I arrived back in Halifax and got through everything it was late, nearly 10pm and I still had the 3 hour drive home to consider. It was very slippery in the Halifax area so rather than risk the drive (By that time I had been up since 2 am that morning) I settled in to a hotel just off the airport property. Normally I don't say much but it bothered me the whole drive home. I had been talking with my wife during my travels and she couldn't believe how I was being treated as well as the whole dilemma in getting home. It has certainly left a very sour taste for me. I usually only travel 2 to 3 times a year and most of it has been with another carrier than Air Canada and to be honest this was probably my last time I will use Air Canada and I'm very sorry to have to say that especially seeing that Your company is suppose to be our national carrier and the best carrier.

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Air Canada phone numbers

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Confidence score

Vietnam

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Air Canada emails

eservices@aircanada.ca

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PO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada

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